Customer Relationship Executive

Job Description

A Customer Relationship Management (CRM) profile, or job description, outlines the responsibilities of someone managing customer interactions and relationships using a CRM system. This role focuses on improving customer service, driving sales, and building strong customer relationships through data analysis and CRM software implementation. Here's a more detailed breakdown:Key Responsibilities: CRM System Management: Implementing, configuring, and maintaining the CRM system, including data entry, workflow rules, and integrations. Data Analysis and Reporting: Analyzing customer data to identify trends, create reports, and provide insights for business decision-making. Customer Relationship Management: Building and maintaining strong relationships with customers, addressing their needs, and handling complaints. Marketing and Sales Support: Supporting sales and marketing efforts by providing data insights, creating targeted campaigns, and improving customer engagement. Process Improvement: Identifying and implementing process improvements to enhance customer service, streamline operations, and improve overall customer satisfaction. User Support: Providing training and support to employees on how to use the CRM system effectively. Collaboration: Working with other departments, such as sales and marketing, to align on customer-related goals and strategies. Required Skills: CRM Software Proficiency: Experience with CRM software like Salesforce, HubSpot, or Dynamics 365 is highly desirable. Data Analysis: Skills in analyzing data, identifying trends, and creating reports are essential. Communication and Interpersonal Skills: Strong communication, both written and verbal, is crucial for effective customer interactions and collaboration. Problem-Solving: Ability to identify and resolve customer issues and system problems. Technical Skills: Basic understanding of databases, web applications, and software integrations is often beneficial. Customer Service Orientation: A passion for providing excellent customer service and building strong relationships. Contact - 9310699721 Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9310699721