Customer Quality Specialist

Job Title: Customer Quality Assurance (QA) Associate
Company: Tinos Software and Security Solutions LLP
Location: Panampilly Nagar, Kochi, Kerala
Employment Type: Full-Time
Salary: ₹10,000/month (Initial) – Performance-based increment after evaluation

Role Overview:

Tinos Software is seeking a proactive and detail-oriented Customer Quality Assurance Associate to ensure our products and services meet customer expectations and industry quality standards. This role focuses on collecting, analyzing, and resolving customer-reported issues, improving user satisfaction, and supporting cross-functional teams to maintain top-notch service delivery.

Key Responsibilities:

• Act as the bridge between customers and technical teams to report and resolve issues
• Track, investigate, and follow up on customer-reported bugs, complaints, or performance concerns
• Conduct quality checks based on user feedback and provide insights to development and support teams
• Monitor support tickets and customer feedback to identify recurring issues and quality gaps
• Ensure customer queries are logged, categorized, and tracked accurately
• Collaborate with QA and Product teams to suggest enhancements and preventive measures
• Assist in maintaining product knowledge bases, FAQs, and documentation updates

Skills & Qualifications:

• Bachelor’s degree or diploma in Computer Science, Business, or related field
• Strong communication and interpersonal skills
• Detail-oriented with excellent analytical and problem-solving ability
• Basic knowledge of software/web applications and customer service processes
• Ability to handle multiple customer interactions and prioritize tasks effectively
• Familiarity with ticketing systems (e.g., Zoho, Freshdesk, or similar) is a plus
• Customer-centric mindset and ability to stay calm under pressure

Growth Opportunity:

• Starting salary of ₹10,000/month
• Evaluation and performance-based increment within 3–6 months
• Career growth into QA Lead, Customer Success, or Product Support roles

Why Join Tinos Software?

• Work with a supportive, innovative team
• Real-time exposure to customer-facing technical operations
• Learning opportunities across QA, Product, and Support teams
• Positive work culture with a focus on growth and development

To Apply:
Email your resume to support@tinos.co.in with the subject line "Application for Customer QA Associate".

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹100,000.00 - ₹120,000.00 per year

Work Location: In person