1101 Customer Interaction Jobs - Page 14

Eon Infotech Limited is looking for Field Sales Executive to join our dynamic team and embark on a rewarding career journey Identify and develop new business opportunities through networking, prospecting, and lead generation activities Build and maintain relationships with clients to ensure customer satisfaction and retention Negotiate and close sales deals with clients Achieve and exceed sales targets and quotas Keep up to date on industry trends and product knowledge Maintain accurate records of sales activities and customer interactions Field sales, Selling to small companies, Emailing, Internet skills.

Falcon Academy is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Decagon Software Private Limited is looking for Tele Sales Professional to join our dynamic team and embark on a rewarding career journey Making Outbound Calls: Initiating outbound calls to prospective customers using a pre-defined list or database These calls may be cold calls (contacting leads who have no prior interaction with the company) or warm calls (following up with interested leads or existing customers) Product or Service Presentation: Presenting and explaining the features, benefits, and value proposition of the products or services being offered This involves effective communication skills to engage the customer, address their needs, and highlight the unique selling points of the offerings Handling Customer Inquiries: Responding to customer inquiries and providing information about the products or services This may involve addressing questions, clarifying doubts, and overcoming objections to persuade the customer to make a purchase Lead Qualification and Follow-Up: Assessing the potential of leads based on specific criteria or qualifications Telesales executives determine whether a lead is likely to convert into a sale and prioritize follow-up activities accordingly Sales Conversion and Closing Deals: Using persuasive selling techniques to convince potential customers to make a purchase Telesales executives negotiate prices, offer discounts or promotions, and guide customers through the purchasing process to close the sale Relationship Building: Building rapport and developing relationships with customers to enhance customer loyalty and encourage repeat business Telesales executives may maintain regular contact with customers, provide after-sales support, and explore opportunities for upselling or cross-selling Sales Reporting and Documentation: Maintaining accurate records of customer interactions, sales activities, and outcomes This includes updating customer details, recording sales transactions, and generating reports on sales performance and targets Product Knowledge and Training: Acquiring and maintaining a deep understanding of the products or services being sold Telesales executives need to be well-versed in product features, specifications, pricing, and frequently asked questions to effectively address customer inquiries Meeting Sales Targets: Working towards achieving individual and team sales targets set by the organization Telesales executives are often expected to meet specific sales quotas and Key Performance Indicators (KPIs) related to sales conversion, call volume, and revenue generation Effective communication skills, persuasive abilities, resilience, and persistence are crucial for success in a tele sales executive role Active listening, empathy, and adaptability to different customer personalities and situations are also important for building rapport and satisfying customer needs Excellent telephone communication skills, ability to sell

We are seeking a motivated and customer-focused Representative to join our team. The ideal candidate will be responsible for assisting website visitors and WhatsApp inquiries, helping them with product selection, and guiding them through the ordering process. This role requires excellent communication skills, a proactive approach, and the ability to provide a seamless online shopping experience. Key Responsibilities: Proactively reach out to customers browsing the website to offer assistance in placing orders. Respond to inquiries from customers who contact us via WhatsApp from the website. Understand customer needs and recommend appropriate products/services. Provide guidance on pricing, availability, and order processes. Collaborate with the marketing and customer service teams to ensure customer satisfaction. Maintain accurate records of customer interactions in the CRM system. Stay up to date with product knowledge and industry trends. Qualifications & Skills: Bachelors degree in Business, Marketing, or a related field (preferred). Previous experience in sales, customer service, or e-commerce support is a plus. Strong written communication skills and a customer-focused approach. Ability to work independently and efficiently in a fast-paced environment. Proficiency in CRM software, WhatsApp Business, and online chat tools. Benefits: Competitive salary and commission structure. Health insurance and retirement plans. Professional development opportunities. Flexible work environment.

Bachelor's Degree in Engineering Job Summary: We are seeking a dynamic and result-driven Inside Sales Business Development professional to join our growing team. The ideal candidate will be responsible for driving individual sales targets, generating qualified leads, supporting the field sales team, and building lasting client relationships. This role requires a strong phone presence, excellent communication skills, and a passion for sales. Key Responsibilities: Achieve individual sales targets and support the sales team in meeting overall goals. Generate new leads through proactive outreach, field team collaboration, and online/offline campaigns. Contact potential clients via phone and present product offerings effectively. Build and maintain strong, long-term relationships with customers. Clearly explain product features, advantages, and benefits to prospective clients. Follow up on leads, inquiries, and pending customer orders. Negotiate with clients and close deals successfully. Coordinate with the Quotation Department and clients for seamless order processing. Maintain accurate records of customer interactions and follow-up actions. Schedule meetings for the sales team and ensure timely coordination. Monitor and report on field sales staff activity including attendance and sales updates. Prepare and share daily sales performance reports.

Bachelors degree in Business, Engineering, IT, or a related field. Excellent written and oral communication skills. Ability to identify market opportunities and develop strategic relationships. Strong capability to hunt for new accounts and position 3C3 as a brand for passive networking. Job Summary: As a Customer Success Manager you will be responsible for driving sales growth and achieving revenue targets within a specified geographic region. Your primary focus will be on identifying new business opportunities, building, and maintaining strong relationships with key clients, and effectively positioning our companys products and services in the market. You will work closely with cross-functional teams, including marketing, product development, and customer support, to ensure customer satisfaction and retention. Roles and Responsibilities: Promote Passive Networking Solutions: Position 3C3 India Pvt. Ltd. as a leading brand in structured cabling and passive networking solutions. New Business Development: Identify, qualify, and pursue new sales opportunities by hunting for new accounts and expanding existing client relationships. Client Relationship Management: Build and maintain senior-level relationships with enterprise clients, system integrators, MEP consultants, and turnkey contractors. Sales Target Achievement: Meet and exceed monthly sales targets by generating leads, managing the RFP process, and closing deals effectively. Strategic Partnerships: Develop strategic relationships with potential customers, partners, and end customers to grow market share. Industry Engagement: Stay connected with industry trends and recognize opportunities for new projects and revenue streams. Solution Proposals: Work closely with the pre-design team to understand customer requirements and propose customized solutions. Networking: Establish relationships at all organizational levels to drive business growth. Revenue Opportunities: Create new revenue opportunities by selling structured cabling passive solutions to new and existing clients. Sales Reporting: Maintain accurate records of sales activities, customer interactions, and market trends to inform sales strategies. Communication and Presentation: Deliver compelling presentations and communicate effectively with stakeholders to secure business.

In this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives. 1+ years of sales experience Bachelors degree More than 2 years of experience in Account Management / Sales. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent oral and written communication skills, presentation skills and ability to express thoughts logically and succinctly. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Willingness to travel as per requirement to meet sellers and drive business objectives

In this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives. 1+ years of sales experience Bachelors degree More than 2 years of experience in Account Management / Sales. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent oral and written communication skills, presentation skills and ability to express thoughts logically and succinctly. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Willingness to travel as per requirement to meet sellers and drive business objectives

Join us as a Customer Service & Operations Function Leader If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders You ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes Youll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people We are offering this role at director level What youll do As a Customer Service & Operations Function Leader, you ll be leading a dynamic customer facing chat process with 24*7 Operations . You ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We ll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You ll also be: Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements and the reporting of critical MI to enable the right decision making Producing and maintaining an effective training and accreditation plan Overseeing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills youll need We re looking for someone with strong people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you ll have a good understanding of people processes and policies. You ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You ll also need: Experience of working in a financial services environment, with knowledge of the industry and its customers A good understanding of c hat platforms and setting up customer interaction model in the chat environment Should have agile mindset for leading large operations through transformation and change management effectively Familiarity with role modelling on future ready capabilities and skills that bring the best of people and technology together Hours 45 Job Posting Closing Date: 10/07/2025

Lodha Group is looking for Front Desk Executive to join our dynamic team and embark on a rewarding career journey Greeting Visitors: Welcome and assist visitors and guests as they enter the office or facility, creating a positive and professional first impression Answering Phones: Manage incoming calls, direct calls to the appropriate individuals or departments, and provide information or assistance to callers Reception Area Management: Keep the reception area tidy, organized, and presentable, including arranging magazines and brochures Appointment Scheduling: Schedule and confirm appointments for clients, employees, and management using scheduling software or manual booking systems Visitor Registration: Collect and record visitor information, issue visitor badges, and ensure security and access control if required Mail and Package Handling: Receive, sort, and distribute incoming mail and packages, as well as coordinate outgoing mail and shipments Customer Inquiries: Address inquiries and provide information about the organization, its products, services, or policies to clients and visitors Admin Support: Provide administrative support to various departments, including data entry, filing, and photocopying

If you enjoy working with high-caliber people on interesting projects in a thriving partnership organization, Westernacher is the place to be! To complement our team in India, we are looking for SAP TM Functional Consultant - Contract Your Responsibilities: End-to-end implementation of SAP TM for leading houses in Logistics, Automobile and Retail companies Customer interaction to define business processes per industry standard and mapping into SAP SCM Engage in management of project team and core business team, to ensure timely and cost-effective implementation of the program Your Experience and Skills: 8 to 15 years of experience in SAP Multiple End-to-end implementations of SAP TM for leading houses in Logistics, Automobile and Retail companies in lead (optional) / consultant (must) position. Expertise in the SAP TM functionalities (Order and Freight Management, Freight Planning and Execution, Transportation Charge Calculation and Freight Settlement, Carrier Collaboration and Optimization) Should have experience in BN4L and GTT Strong understanding of TM Master Data, integration with SAP ERP modules (e.g., SD, MM, PP), and SAP EWM. Hands-on experience in S/4HANA TM is highly desirable. Proven experience in working with global, cross-functional teams. Excellent communication and interpersonal abilities. Ability to lead and mentor junior team members.

ITSM Support Engineer Senior India Remote Apply now Refer a friend now Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you Our client is an innovative global company from the Fortune 500. Consumer Goods Producer and Retailer with headquarters in Switzerland that sells its products in 130 countries. Intellias mission is to support its strategy and efforts in the Digital and eCommerce space. A newly conceptualized Digital Eco System is comprised of set of capabilities including online shop & website, linking online & offline, customization & personalization, engagement & membership, digital product & services. What you will do Take active part in issue resolution of any complexity, severity or scale; Set up new ecommerce websites on production environment, ensuring smooth deployment and functionality. Reconfigure components of ecommerce websites via CMS s on production environment. Be reliable, friendly and trustworthy frontline of the support/service desk; Respond and react to incoming issue requests; Assist and help users resolving their issues; Extract and collect issue details from users; Provide consultations and advices to users; Report any out-of-scope issues, that cannot be resolved; Take part in issue escalation and progress tracking; Gather and report issue occurrence and resolution statistics; Elaborate ideas on improving and optimizing support activities; Ensure enterprise systems and business continuity; Process, analyze incidents and monitor their fixing; Be ready to take a role of Incident Manager in case of Major Incidents; Ensure that RCA provided/documented for each critical incident (Postmortem); Provide communication with external vendor; Concentrate on providing best value for users; To be ready for a 24*7 team work, 10h shift. What you need for this 2-3 years of experience as a L2/L3 support specialist; Bachelor s or master s degree in Computer Science or related fields; Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc.; Experience with MS Azure, AWS or Google Cloud will be a plus Hands-on experience in application or web application support Good understanding of SQL Strong experience with REST API Good understanding of HTTP Technologies Good TCP/IP knowledge Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc) Understanding of CI/CD process and implementation experience; Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices; Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc.; Experience with CMS Strong communication skills, soft skills and stress-resistance is a must; Good English level is required, both spoken and written; Empathy, psychology and trusted communication building skills are a plus. The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position. What it s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills Customer_Support HTTP RESTAPI SQL TechnicalSupport Web_Application_Troubleshooting

Senior Service Sales Engineer Responsibilities / Tasks Conduct schedule customer visits and sales calls for enquiry generation, customer interaction, market evaluation, Service product promotion. Maintain and develop close relationship with key customers. Ensure timely submission of quotation/tenders (including technical data, scope matrix and KPIs) as per the commitments set forth by the sales team to the customer, both for liquid and powder project enquiries. Ensure accuracy of cost estimation with a variance of 2% of the budgeted transfer price shared to project. Build relationship and ensure close coordination with concerned CoC (Centre of Competence) and various internal departments of E&I, Automation, Plant Engineering etc. Conducting plant audit for existing setup before submitting offer to customer. Derive competitive estimation model of service projects and ensuring required profit margins and lead time, Prepare enquiry specification and evaluate vendor offer in line with the customer requirement. Provide support to GEA legal team on contracts. Participate in technical and commercial customer meetings required for project closure. Manage post order activities and ensure on-time submission of documents required to release down-payment from the customer. Resolving any problems with the team, plans and budget to ensure that the project flows smoothly. Maintaining HSE Standards & all Compliance Driven policies. Promoting standardized solutions in accordance with customer requirement. Increase the hit ratio by providing tailor made solutions to customers pain points and prompt response. Prompt data Management to identify and understand the enquiry and find solution in a shorter period. Representing Pre and post order meetings. Interdepartmental communication to minimize gaps. Communication with vendors and sub vendors right from pre order stage to reduce delivery period, competitive costing. Acts independently in day to day running of ongoing pre order projects. Implements industrial practices and standards. Works to identify solutions to complex problems. Actively involved with Process and project engineering during the build process to ensure design intent has been met. Your Profile / Qualifications B.E./ B Tech Chemical / Mechanical Engineering With 3 - 6 years of experience Did we spark your interest? Then please click apply above to access our guided application process.

Senior Service Sales Engineer Responsibilities / Tasks Conduct schedule customer visits and sales calls for enquiry generation, customer interaction, market evaluation, Service product promotion. Maintain and develop close relationship with key customers. Ensure timely submission of quotation/tenders (including technical data, scope matrix and KPIs) as per the commitments set forth by the sales team to the customer, both for liquid and powder project enquiries. Ensure accuracy of cost estimation with a variance of 2% of the budgeted transfer price shared to project. Build relationship and ensure close coordination with concerned CoC (Centre of Competence) and various internal departments of E&I, Automation, Plant Engineering etc. Conducting plant audit for existing setup before submitting offer to customer. Derive competitive estimation model of service projects and ensuring required profit margins and lead time, Prepare enquiry specification and evaluate vendor offer in line with the customer requirement. Provide support to GEA legal team on contracts. Participate in technical and commercial customer meetings required for project closure. Manage post order activities and ensure on-time submission of documents required to release down-payment from the customer. Resolving any problems with the team, plans and budget to ensure that the project flows smoothly. Maintaining HSE Standards & all Compliance Driven policies. Promoting standardized solutions in accordance with customer requirement. Increase the hit ratio by providing tailor made solutions to customers pain points and prompt response. Prompt data Management to identify and understand the enquiry and find solution in a shorter period. Representing Pre and post order meetings. Interdepartmental communication to minimize gaps. Communication with vendors and sub vendors right from pre order stage to reduce delivery period, competitive costing. Acts independently in day to day running of ongoing pre order projects. Implements industrial practices and standards. Works to identify solutions to complex problems. Actively involved with Process and project engineering during the build process to ensure design intent has been met. Your Profile / Qualifications B.E./ B Tech Chemical / Mechanical Engineering with 5 - 8 years of experience Did we spark your interest? Then please click apply above to access our guided application process.

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to sellers for the services which Amazon will offer. The role will require engaging sellers at all points of their life cycle. You will have to identify and recruit sellers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire sellers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales/account management Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience with e-commerce, retail, advertising, or media would be an advantage. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Role and Responsibilities: Understand products and services offered by Amazon Karigar-Saheli and articulate its features and benefits to brands and stakeholders. Develop and deliver brand facing solutions to solve for critical business challenges for our sellers Own the brands growth and success within the program and continuously engage with sellers and internal teams to ideate on new solutions for seller success Analyze data with rigour and detail orientation, to identify and solve problems for brands on the program. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Focus on brand development and exceeding sales goals of our brands Discovery of strategic business opportunities for our sellers through cross function collaboration with category teams, sales teams etc. Accountable to meet business goals for their function. Ensure removal of any roadblocks that hinder goal achievement with minimal supervision. Works with the team to build weekly/monthly business reviews. Drive the reviews with partner teams, peers, management on a regular basis. Proactively gathers, analyzes, and shares data with management to influence business decisions. Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals. Exhibits & drives a culture of putting customer first with the team. Should capture the voice of customer and share customer pain points with the management team. 1+ years of sales experience Bachelors degree Ecommerce/Internet Industry experience

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Bachelors degree 1+ years of sales experience

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Role and Responsibilities: Understand products and services offered by Amazon Launchpad and articulate its features and benefits to brands and stakeholders. Develop and deliver brand facing solutions to solve for critical business challenges for our sellers Own the brands growth and success within the program and continuously engage with sellers and internal teams to ideate on new solutions for seller success Analyze data with rigour and detail orientation, to identify and solve problems for brands on the program. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Focus on brand development and exceeding sales goals of our brands Discovery of strategic business opportunities for our brands through cross function collaboration with category teams, sales teams etc. Accountable to meet business goals for their function. Ensure removal of any roadblocks that hinder goal achievement with minimal supervision. Works with the team to build weekly/monthly business reviews. Drive the reviews with partner teams, peers, management on a regular basis. Proactively gathers, analyzes, and shares data with management to influence business decisions. Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals. Exhibits & drives a culture of putting customer first with the team. Should capture the voice of customer and share customer pain points with the management team. 1+ years of sales experience Bachelors degree Ecommerce/Internet Industry experience

Job summary Shift timings: 10 am to 7 pm The role will own building strategy for the function, interface with Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can ope-rationalize those levers across their team. They have a passion for people leadership and are at their best when they re building, developing and managing high-performing teams. Business planning and leadership: Owns business planning, goal development, and building strategy for the function. Modeling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements Establish partnerships with internal sales team leaders. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.) Takes data driven decisions to prioritize strategic initiatives, focus areas etc. Lead an extended team of Account Managers to meet Seller recruitment goals (launches/Revenue/program adoption etc.) Leads recruiting and hiring efforts across direct team and broader organization Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management. 7+ years of experience in sales, account management, business development, marketing, or customer service delivery Bachelors degree is mandatory, MBA is preferred Experience in an analytical, results-oriented environment with external customer interaction. Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. Strong data analysis and deep dive skills using excel. Exposure to SQL and analytics/visualization tools is a big plus. Interest in e-Commerce/Online business Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence E-Commerce experience preferred Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is desirable Experience of CRMs e.g. Salesforce, sales and marketing automation tools Experience of working on projects with global stakeholders

Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 1+ yrs of in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Bachelors degree 1+ years of sales experience

We are looking forward to hire SAP MDG Professionals in the following areas : : Take ownership of effective project management, design, development, validation, solution architecture, and support, ensuring alignment with client needs and architectural requirements. Proactively manage knowledge and consistently adhere to organizational guidelines and processes. Proficient in configuring and developing STEP components, including business rules, workflows, import/export processes, web UIs, and endpoints. drive project rollouts and implement related application changes. collaborate closely with cross-functional teams to ensure solution designs align with project requirements Experience: Over 7+ years of experience in STIBO STEP solutions and SAP MDGM-M. SAP MDG-M is must. Proven experience working with SAP middleware (SAP PI or SAP BTP). Good to have SAP Lean knowledge. Strong experience in connecting STIBO system with SAP MDG-M using SAP middleware (SAP PI or SAP BTP). Minimum of 2 years leading project teams, guiding and managing them to successful delivery. Minimum of 2 years in business analysis, encompassing requirements gathering, solution design, and delivering tangible business value. Expertise in direct customer interaction to capture requirements, architect technical designs and solutions, and lead technical implementation as a Lead Technical Architect. Proficient in refining solution approaches and providing technical guidance to team members. Excellent oral and written communication skills are essential. STIBO certification is a strong advantage. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Schedule Schedules will vary based on the rotation of coverage. Sunday through Saturday 5-day, 9-hour rotation will apply. Weekend work from home is permitted with some limitations.

Customer Support Executive Job Description: We are hiring a Customer Support Executive for our Noida office. The main job is to talk to customers, solve their problems, and give them the best service. You must have excellent communication skills in English and Telugu. Experience Range: 0 - 3 years Educational Qualifications: Any graduation ,and Any PG Job Responsibilities: Talk to customers on phone, chat, or email. Help customers solve their problems or answer their questions. Give correct information in a polite way. Follow up with customers if needed. Work with other team members to solve problems. Make sure customers are happy and satisfied. Skills Required: Customer Interaction , Cold Calling , Customer Base , Email , Chat Candidate Attributes: Excellent Communication Skills in Hindi and English. Must be comfortable working in rotational shift of 9 hours between 7 AM-11 PM. A positive attitude and good listening skills. Ready to learn and grow.

Customer Support Executive - Telugu Job Description: We are hiring for the position of Customer Support Executive for Noida location and looking for the candidate who is fluent in English and Telugu. Experience Range: 1 - 3 years Educational Qualifications: Any graduation Job Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information regarding products, services, and policies. Resolve customer complaints promptly and professionally. Maintain a record of customer interactions and update CRM systems. Coordinate with internal teams to ensure quick resolution of issues. Identify customer needs and suggest appropriate solutions or products. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while interacting with customers. Skills Required: Customer Interaction , Cold Calling , CRM Candidate Attributes: Must be fluent in Telugu and English language. Bachelor s degree in any field. Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Familiarity with CRM software and customer service tools is a plus. Good typing speed and basic computer skills.

Customer Support Executive - Tamil Job Description: We are hiring for the position of Customer Support Executive for Noida location and looking for the candidate who is fluent in English and Tamil. Experience Range: 1 - 3 years Educational Qualifications: Any graduation Job Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information regarding products, services, and policies. Resolve customer complaints promptly and professionally. Maintain a record of customer interactions and update CRM systems. Coordinate with internal teams to ensure quick resolution of issues. Identify customer needs and suggest appropriate solutions or products. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while interacting with customers. Skills Required: Customer Interaction Candidate Attributes: Bachelor s degree in any field. Must be fluent in English and Tamil. Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Familiarity with CRM software and customer service tools is a plus. Good typing speed and basic computer skills.

Job Title: Sr. Supervisor, Training Job Description . Key Responsibilities: Develop and execute training strategies aligned with Paypal expectations, service level agreements (SLAs), and business goals. Lead initiatives to enhance agent performance, customer satisfaction scores Forecast training needs based on business growth, Paypal onboarding, and process transitions. Ensure training content is tailored to diverse Paypal processes, geographies, and customer interaction channels (voice, chat, email, social). Implement blended learning approaches using e-learning, virtual instructor-led training (VILT), and on-the-job training (OJT). Ensure compliance with Paypal-specific guidelines, data security protocols, and regulatory standards Conduct regular Training Needs Analysis (TNA) and align with Quality Assurance (QA) findings. Foster a high-performance culture through coaching, performance reviews, and career development plans. Drive trainer certification programs and continuous upskilling initiatives. Act as the primary point of contact for training-related discussions with Paypal and internal stakeholders. Present training performance reports, insights, and improvement plans during Paypal reviews and governance meetings. Collaborate with operations, quality, and workforce management teams to ensure training aligns with business needs. Champion the use of Learning Management Systems (LMS), AI-driven learning tools, and gamification to enhance learner engagement. Lead initiatives to reduce training time-to-floor while maintaining quality and effectiveness. Drive continuous improvement through feedback loops, pilot programs, and benchmarking best practices Desired Skills: Associates degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Qualification : Graduate Disclaimer: Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time