1101 Customer Interaction Jobs - Page 13

PaisaBuddy is looking for Relationship Officer / Manager- [Sales - LAP] to join our dynamic team and embark on a rewarding career journey Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that arise Actively seeking new business opportunities and conducting sales presentations to potential clients Collaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceeded Maintaining accurate records of customer interactions and transactions Identifying trends in customer behavior and providing insights to the organization on ways to improve customer satisfaction Ensuring compliance with company policies and procedures and regulatory requirements Participating in team meetings and contributing to the overall success of the organization Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers Strong problem-solving and decision-making skills

PaisaBuddy is looking for Relationship Officer / Manager- [Sales - LAP] to join our dynamic team and embark on a rewarding career journey Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that arise Actively seeking new business opportunities and conducting sales presentations to potential clients Collaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceeded Maintaining accurate records of customer interactions and transactions Identifying trends in customer behavior and providing insights to the organization on ways to improve customer satisfaction Ensuring compliance with company policies and procedures and regulatory requirements Participating in team meetings and contributing to the overall success of the organization Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers Strong problem-solving and decision-making skills

PaisaBuddy is looking for Relationship Officer / Manager- [Sales - LAP] to join our dynamic team and embark on a rewarding career journey Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that arise Actively seeking new business opportunities and conducting sales presentations to potential clients Collaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceeded Maintaining accurate records of customer interactions and transactions Identifying trends in customer behavior and providing insights to the organization on ways to improve customer satisfaction Ensuring compliance with company policies and procedures and regulatory requirements Participating in team meetings and contributing to the overall success of the organization Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers Strong problem-solving and decision-making skills

Handle inbound calls, explain Affinity Marketing programs, resolve queries, achieve 5% conversions, update CRM, follow compliance, and share feedback to improve service and campaign performance. Office cab/shuttle Performance bonus Provident fund

Job Description Summary - Project Planner Company: Rishab Industries Location: Bhosari, Pune Position: Project Planner No. of Positions: One Department: Project Management / Planning Joining Period: Immediate Key Responsibilities: Develop and maintain project schedules, coordinating with engineering and procurement teams. Identify critical paths, dependencies, and risks in project timelines. Generate weekly/monthly progress reports and schedule forecasts. Track milestones and ensure alignment with project plans. Support resource planning, deliverable tracking, and performance reporting. Participate in client meetings to provide planning updates. Maintain documentation and ensure compliance with project standards. Requirements: Experience: 4 to 6 years in project planning/scheduling. Qualification: Bachelors degree in Electrical Engineering, Project Management, or related field. Skills: Excellent communication (English, Hindi, Marathi), organizational skills, and proficiency in scheduling tools. CTC: Dependent on interview Note: Ideal candidate is detail-oriented, proactive, and adept at multitasking in a dynamic environment.

Required Candidate profile Qualification : Any degree Mode of work - Work from office sal 18k to 25k take home Immediate joiners preferred. Please call Mamta 9176149292 for more info Regards Mamta 9176149292

Medical Representative Hearing Solutions (Hearzap) is looking for a driven Medical Representative to join our Feet on Street team. If you excel at direct client engagement, have a passion for promoting healthcare products, and are fluent in both English and Marathi, we want you to drive our growth! Responsibilities As a Medical Representative, you'll: Conduct home visits exclusively to engage clients and effectively promote our hearing solutions. Travel extensively to promote targeted products and maintain strong relationships with existing clients. Operate outside the office , pitching to potential clients to maximize the company's sales of products and services. Actively participate in camp and promotional activities , focusing on campaigns that utilize physical materials like banners and pamphlets. This role is distinct from a general field executive position, requiring dedicated travel to find new clients or maintain existing relationships . Conduct field activities to engage clients and attract potential customers to our events. Arrange meetings with clients at their offices or homes to encourage purchases or subscriptions for our services. Your primary goal will be to increase client walk-ins to Hearzap centers. Be ready to perform all necessary fieldwork with dedication and efficiency. Skills & Qualifications Excellent communication skills in both English and Marathi are essential for effective client interaction. Education: Minimum qualification is Graduation or relevant experience in Marketing. Experience: 1 to 6 years of experience in field marketing is preferred. Transportation: Must possess a valid driver's license and own a two-wheeler . Personal Attributes: We're looking for someone persuasive, adaptable, and innovative. Industry Interest: A genuine interest in field marketing and sales is crucial. Work Details Office Timings: 10 AM to 7 PM.

Oversee daily operations of cloud infrastructure, ensuring high availability, scalability, and security . Monitor and optimize cloud resources for cost efficiency and performance. Implement and maintain backup, disaster recovery, and business continuity plans . Leverage Terraform, CloudFormation, and Ansible for automated provisioning and infrastructure management. Implement and maintain security policies , Ensure compliance with industry standards like PCI-DSS, ISO 27001, and SOC 2 . Ensure system reliability, availability, and scalability using SRE best practices . Establish error budgets, SLIs, SLOs, and SLAs for effective incident management and post-mortems. Develop and execute program plans aligned with organizational goals and customer needs. Collaborate with cross-functional teams (Engineering, Product, Security, and Business) for seamless execution. Define and track Key Performance Indicators (KPIs) for cloud performance, cost optimization, and incident response. Monitor Operational Metrics: Uptime and Availability (e.g., 99.99% SLA compliance) Incident Response Time & Resolution Time MTTR (Mean Time to Recovery), MTBF (Mean Time Between Failures) Cost Efficiency and Resource Utilization Ensure adherence to SLAs for uptime, incident response, and resolution times . Manage escalations and incidents, ensuring root cause analysis and preventive measures . Coordinate with support teams to ensure 24x7 operational support and on-call rotation . Develop and maintain Disaster Recovery (DR) strategies and runbooks . Conduct BCDR drills and simulations to ensure preparedness and minimize downtime. Act as the primary point of contact for customers, ensuring clear communication of operational status, incidents, and resolutions. Conduct regular business reviews to present performance metrics, SLAs, and improvement initiatives. Address customer concerns, gather feedback, and ensure high customer satisfaction and retention . Collaborate with Solution Architects and Cloud Engineers to ensure seamless customer onboarding. Provide guidance and best practices for cloud adoption, cost optimization, and security compliance . Lead a team of Cloud Engineers, DevOps Engineers, and SREs , driving productivity and engagement. Foster a culture of continuous improvement, collaboration, and innovation . Conduct performance reviews, goal setting, and professional development for team members. Identify opportunities for process automation and operational efficiencies . Implement AI-driven monitoring and predictive analytics for proactive incident management. Drive cost optimization initiatives Stay updated on emerging cloud technologies, DevOps tools, and industry best practices Create and maintain operational dashboards for real-time visibility into cloud performance and incidents. Prepare weekly/monthly operational reports for leadership reviews. Maintain detailed SOPs, runbooks, and incident reports . Contribute to strategic planning sessions to align operations with organizational goals. Participate in budget planning and cost optimization initiatives . Key Skills Required: Cloud Platforms: AWS Azure, GCP DevOps Tools: Jenkins, GitHub, Terraform, Ansible, Kubernetes, Prometheus, Grafana Programming/Scripting: Python, Bash, YAML, JSON Security & Compliance: IAM, GuardDuty, CloudTrail, Security Hub Monitoring & Logging: CloudWatch, ELK Stack, Splunk, Prometheus Agile Methodologies: Scrum, Kanban, CI/CD Practices Leadership & Communication: Team Leadership, Customer Interaction, Strategic Planning Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

Experience: 3-5 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft cloud platforms. Technical Skills: Familiarity with Azure services (VMs, storage, VNETs, resource groups) Working knowledge of Microsoft 365 admin centers (Exchange, Teams, SharePoint) Basic troubleshooting of identity issues (Azure AD, MFA, conditional access) Communication: Clear and professional verbal and written communication skills. Ticket Management: Experience working within a ticketing system and adhering to SLAs. Team Player: Willingness to learn, collaborate with others, and grow within the team. Incident Resolution: Investigate and resolve moderately complex support tickets involving Azure and Microsoft 365 services within defined SLAs. Service Requests: Fulfill standard service request

Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Multilingual Sales Executive Jobs in Gurugram | Fusion CX Careers Multilingual Sales Executive Gurugram, India Are you fluent in Tamil, Kannada, and Hindi, and looking to kick-start your career in salesFusion CX invites you to join our high-energy sales team as a Multilingual Sales Executive in Gurugram. This is a golden opportunity to work in a fast-paced, voice-based process where your language skills, customer empathy, and communication strengths will directly translate into sales success. If you are driven by targets, enjoy conversations, and want to earn lucrative incentives walk in and take the next step with us today! Job Description Sales Executive (Multilingual) About the Role As a Multilingual Sales Executive, you will be responsible for completing assigned leads end-to-end, managing customer expectations, and delivering prompt and accurate resolutions. Your role will require you to communicate regularly with stakeholders, keep customers informed, and uphold service excellence in a voice-based sales environment. Key Responsibilities Primary responsibility is to work and complete assigned leads end-to-end, manage customer expectations, and provide quick and accurate resolutions within the specified TAT. Maintain a high level of compliance with the standard operating procedures defined by the LOB. Maintain accurate and up-to-date knowledge of procedures and systems. Ability to perform multiple tasks and adapt quickly within a short timeframe with minimal supervision. Ability to build rapport with stakeholders across the organization. Job Requirements Sales Executive (Multilingual) Qualifications & Eligibility Criteria Undergraduate candidates are welcome 0 1 year of experience in sales or service (experience in BPO or automobile sector preferred). Freshers can also apply. Strong verbal and written communication in Tamil, Kannada, and Hindi Customer-centric approach and active listening skills Clear and concise articulation of solutions and ideas Strong interpersonal and problem-solving skills Flexible to work in rotational shifts and week-offs Required Skills Effective communication with well-rounded skills, including: Strong verbal and written communication Active listening and problem-solving Ability to build rapport with customers and colleagues Clear and concise articulation of ideas and solutions Strong customer centricity Excellent listening skills Work Details Employment Type: Full-Time, Work from Office Process: Voice-based Sales Work Days: 6 days a week, Day Shift with Rotational Week-Offs Why Join Fusion CX At Fusion CX, your performance is your biggest asset. We offer more than just a job we offer a career where growth, recognition, and rewards go hand in hand. Lucrative Incentive Plan : Earn based on performance, not just effort Supportive Culture : Collaborate with a team that values communication and development Learning Opportunities : Gain experience across dynamic customer interaction scenarios Career Growth : Unlock your potential with a company invested in your success Ready to make your mark in salesWalk in today and explore a rewarding career as a Multilingual Sales Executive at Fusion CX Gurugram. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Multilingual Sales Executive Gurugram, India We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Dear Candidate, We have excellent job opportunity for Female Candidate for Ahmedabad location. It is on roll job opportunity for HDFC Bank Position: Service Centre Team Member- Home Loan department Focus points: Cross selling, operation related work, customer interaction. Experience: 1 to 4 years Salary: As per industry standard Role & responsibilities Managing Customer escalation and objection handling. Managing customer complaints on interaction dashboard. Resolving and handing online and email-based customer requests and queries. Retail Asset Home loan, Frontline operations, After Sales Service, and Cross sale of all banking products. Disbursement and Legal Process. Primary loan appraisal of new application received through walk-in customer. Graduation, Good communication skills Knowledge of basic banking functions and the economy We have interview walk-in drive at Ahmedabad on 11-Jul-2025. Walk-in Interview Date: July 11,2025 (Friday) Time: 2:00 TO 5:00 pm Address: HDFC Bank Ground Floor, Near Mithakhali Six Road, Ahmedabad. Contact Person: Krina Pandya Please carry your updated resume. Thanks and Regards, Human Resources

Job Title: Shift Manager Location: Bangalore Department : Retail Operations Reports To: Store Manager/ Cluster Business Manager We have opening in our Printo retail store based out of Bel road and white field. Job Summary: The Shift Manager is responsible for overseeing daily operations, ensuring smooth workflow, maintaining quality standards, and managing staff performance during their shift. The role requires leadership, problem-solving skills, and the ability to handle customer interactions while meeting operational targets. Key Responsibilities: Supervise and coordinate shift activities to ensure smooth store operations. Monitor and manage staff performance, assign tasks, and provide training as needed. Ensure adherence to company policies, safety guidelines, and operational standards. Oversee production, inventory, and quality control processes. Handle customer queries, escalations, and ensure excellent service. Track shift performance, generate reports, and communicate with management. Maintain discipline, resolve conflicts, and promote a positive work environment. Ensure all statutory and compliance requirements are met. Optimize workforce efficiency and reduce operational costs. Requirements: Bachelors degree or relevant experience in retail. 2-5 years in a supervisory role, preferably in a production or retail environment. Strong leadership, problem-solving, and decision-making skills. Ability to handle pressure and multitask in a fast-paced environment. Knowledge of inventory management and quality control is a plus. Proficiency in MS Office and familiarity with ERP systems is an advantage. Willingness to work in shifts, including weekends and holidays if required.

Job Profile: Plant Head Heavy Fabrication Factory Position Overview: The Plant Head is responsible for the end-to-end management of a heavy fabrication manufacturing unit, ensuring optimal performance in production, quality, safety, cost, and delivery. This leadership role demands strong operational oversight, team management, and strategic planning to achieve business goals and drive continuous improvement within the plant. Key Responsibilities: Operational Management Oversee the entire production process from raw material procurement to finished goods delivery, ensuring adherence to production schedules and quality standards. Manage plant performance against key KPIs: output, efficiency, cost, quality, and safety. Ensure timely and accurate entries to ERP systems for production and inventory management. Optimize processes for efficiency, cost reduction, and continuous improvement. Prepare and maintain production plans, capacity reports, and performance metrics. Team Leadership & Development Lead, coach, and develop the plant team, including production, maintenance, quality, and Planning & Customer Intraction. Foster a positive, accountable, and safe work environment. Identify training needs and implement development programs for plant personnel 4 . Safety, Compliance & Quality Ensure compliance with all safety, health, and environmental regulations (ISO, OHSAS, etc.). Implement and monitor safety programs and procedures to minimize risks and incidents 49 . Maintain and improve quality control standards, supporting systems such as SPC, TQM, Kaizen, TPM, and 5S. Ensure all products meet customer and regulatory requirements. Financial & Resource Management Manage plant budgets, control costs, and oversee profit and loss for the production Units. Oversee inventory management and supply chain logistics. Allocate resources effectively to meet production and business targets. Stakeholder Communication Maintain open, timely communication with business unit management regarding order delivery and plant performance. Prepare and present operational reports to senior management 2 . Qualifications: Bachelors degree in Mechanical, Production. 15+ years experience in production operations management within heavy fabrication or metal manufacturing. Proven experience in a leadership or managerial role, preferably with exposure to welding, sheet metal, CNC, and related fabrication processes 911 . Key Skills: Production and operations management Quality systems (ISO, TS, APQP, PPAP, FMEA) Team leadership and people management Budgeting and cost control Process optimization and lean manufacturing Strong problem-solving and decision-making abilities Excellent communication and interpersonal skills Good Knowledge in AWS Desirable Attributes: Experience in project management and new product development. Exposure to modern manufacturing techniques and continuous improvement tools (Kaizen, TPM, 5S, etc.). Ability to lead change, motivate teams, and drive engagement at all levels 9 . Reporting To: President / MD Location: Chennai This profile is tailored for a senior leader capable of driving operational excellence and business growth in a heavy fabrication manufacturing environment.

OEM Sales, Product costing background, RFQ, dealing with customer of Electric Vehicle manufacturer. Data management and analysis, RFQ Management, preparation of NFR & PFR for all RFQs handled for respective product line like BLDC Motor, PMSM Motor Required Candidate profile candidate must have experience of any type of electric motor ( traction motor, hub motor, BLDC Motor, brush motor, brushless motor) either for EV or any domestic appliances manufacturer

Customer interaction during development cycle PPAP Submission Customer Audit /Line Audit closure submission Problem Solution during development Countermeasure submission to customer Project handling as per the customer timeline Required Candidate profile T0,T1,T3 Assembly Trial problem solution and action implementation Customer Interaction /PPAP /MSA/SPC/ problem Solving skill /Knowledge of plastic molding/8D report submision /Auditing skill /

Handling OEMs. RFQ Handling, Product Costing/ Cost Estimation. MIS, Customer Handling. New Business development, Preparing quotations , Price negotiations, able to read drawing etc Required Candidate profile Must have : Hands on Experience of handling Bajaj Motors & Tata Motors.

Handling OEMs. RFQ Handling, Product Costing/ Cost Estimation. MIS, Customer Handling. New Business development, Preparing quotations , Price negotiations, able to read drawing etc Required Candidate profile Candidate Should currently working with Maruti Suzuki, Bajaj, TVS ,TATA Motors, Maruti Suzuki

Customer interaction during development cycle Problem Solving Team handling and guidance Customer/Internal PPAP submission Customer Audit/Line Audit closure submission Countermeasure submission to customer Project handling as per customer timeline

Product Planning & Management, Budgeting and long term business planning, Detailed product costing, RFQ handling, Experience to handle 2W or 4W Customer, preparation of NFR & PFR for all RFQs handled for respective product line Required Candidate profile Must be doing direct sales of bus passenger seats to Bus Body Builders, Bus Fleet Operators & Commercial Vehicle OEM's in North India. Hands on experience in automotive seating division.

Networking in Top 6 2Wheeler OEMs. Knowledge of electrical, electronic product range. Experience in handling RFQ, SOR, and dealing with various 2W customers. Preparation of quotations. Market intelligence of EV 2W market.

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collections processes for our diverse client portfolio. Your primary goal will be to ensure timely collection of outstanding debts while maintaining positive relationships with clients. You will engage with customers to understand their circumstances and negotiate suitable payment arrangements. You will also be responsible for documenting all interactions and maintaining accurate records in our collections system. Key Responsibilities: - Contact clients via phone, email, and in-person to collect overdue payments. - Develop and implement effective collection strategies to reduce delinquency rates. - Conduct thorough investigations into customer accounts to assess their payment history and current financial situation. - Negotiate payment plans and options with clients to facilitate timely payments. - Maintain accurate records of all customer interactions and transactions in the collections database. - Collaborate with other departments to resolve issues related to collections when necessary. - Monitor and report on collections performance metrics and progress. - Stay updated on industry regulations and compliance requirements related to collections. Skills Required: - Strong communication and negotiation skills. - Problem-solving abilities and a customer-oriented mindset. - Detail-oriented with excellent organizational skills. - Ability to handle difficult conversations with professionalism and empathy. - Strong analytical skills to assess client financial situations and payment histories. - Ability to work independently and as part of a team. Tools Required: - Proficiency in Microsoft Office Suite (especially Excel and Word). - Experience with customer relationship management (CRM) systems. - Familiarity with collections software or databases. - Basic understanding of relevant financial regulations and compliance standards.

We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 20-25 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Training: 45-days comprehensive training in Chennai Madipakkam on eye checkups and sales techniques Requirements: Graduate Must own a bike (two-wheeler) Fresher/Experienced Excellent communication and interpersonal skill Ability to lift and carry equipment (18 -20 kg) Willingness to travel and work flexible hours Must possess a valid driving license.

This role will focus on increasing client adoption of Perfios suite of products. In this role, you will serve as a key resource ensuring that clients successfully engage with the Pefios products, and they are realizing the full potential of the solutions. This will be accomplished by understanding the user journey, proposing and guiding clients on right Perfios products, analyzing key performance indicators and provide recommendations on how to maximize the potential of the software which will enhance ROI and improve the clients bottom line Experience: 4-6 years of prior experience in technical marketing of products/ solution consulting. Please note: This is not a Software Development role so pure Developers/ Programmers need not apply. Knowledge Skill Requirements Requirements Gathering Elicitation Advanced Business analysis requirements gathering and design techniques; the ability to produce structured BRDs, and write functional specification. Excellent Verbal and Written Communication Skills - the ability to communicate to a variety of audiences across business function and level and tailor messages appropriately. Presentation, facilitation, oral, written, listening and conflict resolution. Ability to interact with client/ prospects day in day out. Industry expertise - BFSI (banking and financial) segment or experience in service companies that are in BFSI vertical A MUST Direct customer interaction/ engagement management/ program management exp a must. Should be tuned to interact externally day in day out. Flexibility in travel - might have to travel to client locations as you grow in the system and take on larger prospects/ clients/ role (Mostly day trips). Must have handled in person interactions with Clients and not on remote basis Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts. Self-Starter: You are motivated and ambitious and you pursue your work without the help or prompting of others Technical Skills Desirable: Conversant with presenting solutions to clients in any of the following programming domains ( knowledge of two or more of the following programming languages is highly desirable). Understanding of REST, Webservices and SOAP well. Experience with Business Intelligence tools would be a plus Flair for evaluating alternatives and deciding plan of action. Responsibilities Develop deep functional and technical know-how on Perfios suite of products Provide technical consultancy to customers Educate newly on-boarded customers on functional and technical aspects of Perfios products Ensure successful on-boarding of new customers Manage multiple implementation projects running in parallel by interacting with internal external stakeholders. Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs. Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of Perfios products. Cultivate strategy based on products owned, client structure, and adoption issues. Contact clients, identify and perform assessments and create action plans to improve product usage. These should identify and include: Upsell Opportunities Educational Needs Assessments Action Plan Executive Summary Consistent client engagement to execute action plan Escalation point for problem resolution

This role will focus on increasing client adoption of Perfios suite of products. In this role, you will serve as a key resource ensuring that clients successfully engage with the Perfios products, and they are realizing the full potential of the solutions. This will be accomplished by understanding the user journey, proposing and guiding clients on right Perfios products, analyzing key performance indicators and provide recommendations on how to maximize the potential of the software which will enhance ROI and improve the clients bottom line Experience : 6-10 years of prior experience in technical marketing of products/ solution consulting. Knowledge Skill Requirements Requirements Gathering Elicitation Advanced Business analysis requirements gathering and design techniques; the ability to produce structured BRDs, and write functional specification. Excellent Verbal and Written Communication Skills - the ability to communicate to a variety of audiences across business function and level and tailor messages appropriately. Presentation, facilitation, oral, written, listening and conflict resolution. Ability to interact with client/ prospects day in day out. Industry expertise Insurance Industry, specifically Health General Insurancesegment or experience is needed. Additional weightage will be provided if involved in claims processing division A MUST Direct customer interaction/ engagement management/ program management exp a must. Should be tuned to interact externally day in day out. Flexibility in travel - might have to travel to client locations as you grow in the system and take on larger prospects/ clients/ role (Mostly day trips). Must have handled in person interactions with Clients and not on remote basis Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts Self-Starter: You are motivated and ambitious and you pursue your work without the help or prompting of others Technical Skills Desirable: Conversant with presenting solutions to clients in any of the following programming domains ( knowledge of two or more of the following programming languages is highly desirable). Understanding of REST, Webservices and SOAP well. Experience with Business Intelligence tools would be a plus Flair for evaluating alternatives and deciding plan of action. Responsibilities Develop deep functional and technical know-how on Perfios suite of products Provide technical consultancy to customers Educate newly on-boarded customers on functional and technical aspects of Perfios products Conduct POCs and hand hold client. Ensure successful on-boarding of new customers. Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs. Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of Perfios products. Cultivate strategy based on products owned, client structure, and adoption issues. Contact clients, identify and perform assessments and create action plans to improve product usage. These should identify and include: Upsell Opportunities Educational Needs Assessments Action Plan Executive Summary Consistent client engagement to execute action plan Escalation point for problem resolutions.