5085 Customer Experience Jobs - Page 2

We are looking for a highly skilled and experienced professional to join our team as a Kapture CX specialist. The ideal candidate will have a strong background in management consulting and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement effective solutions to complex business problems using expertise in management consulting. Conduct thorough analysis of customer interactions and provide recommendations for improvement. Design and deliver training programs to enhance employee skills and knowledge. Foster strong relationships with clients and stakeholders through excellent communication and interpersonal skills. Identify opportunities for process improvements and implement changes to increase efficiency. Job Requirements Proven experience in management consulting, preferably in a similar role. Strong understanding of customer experience principles and practices. Excellent communication, problem-solving, and analytical skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to multitask. Experience with data analysis and interpretation is an asset.

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Role: Customer Experience Executive (Inbound & Upselling) Location: Bangalore (Work from Office) About NoBroker: NoBroker is Indias first proptech unicorn, eliminating brokerage in real estate. Backed by top investors like Google and General Atlantic, we serve over 30+ lakh customers monthly across major Indian cities. Responsibilities:Handle inbound calls and resolve customer queries with professionalism. Coordinate with internal teams to ensure timely issue resolution. Upsell relevant services during customer interactions. Maintain accurate call logs and performance reports. Experience: Fresher - 1years Requirements: We are hiring 2 candidates with strong communication skills in Hindi, English, and Kannada Bachelors degree (preferred). Prior experience in customer support or sales. Good problem-solving and multitasking ability. Familiarity with CRM tools is a plus. Perks: Best salary structure in the market Rapid career growth opportunities Medical insurance Free lunch and snacks Regards Madhusudan Burman WhatsApp: +91 8109932989 Mobile: +91 8103518989 Email: madhusudan.b@nobroker.in

Responsibilities: * Develop & execute CRM strategy * Maximize customer satisfaction * Measure & report results * Manage customer relationships using CRM tools * Collaborate with sales & marketing teams Sales incentives

Owns and manages the customer experience for large (Maha) customers End to end responsibility for customer experience/ essential services Manager customer experience in compliance with all company procedures Manages the end to end shipment process in compliance with all company procedures. Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders. Identify and attract prospective strategic customers Collect and analyze sales data and trends Stay up-to-date with internal and external developments and suggest new ways to increase sales Publish regular insights reports to measure and track KPIs against benchmarks. Lead analytics presentations to business stakeholders. Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention Leverage CX data to identify opportunities to improve customer service and customer experience

Job description Lead and implement marketing for partnerships to grow Apple s subscription business and drive incremental media value. Develop plans and integration opportunities for key partnerships across international markets. You will work with partners to build effective go-to-market plans and a seamless customer experience. You will partner with regional, service and technical teams to establish marketing, communications and training frameworks. Aligning closely with Business Strategy and Planning you will develop key performance indicators, analyse opportunities, test different programs and partnerships and measure results. You will use data to modify and develop these programs to drive greater efficiency, scale and effectiveness and craft executive reports to demonstrate the ongoing impact of the programs implemented. Ensure a frictionless customer journey across all sign-up channels. Lead all aspects of marketing planning, from pre-launch through to launch and sustain. Collaborate cross-functionally both internally and externally and ensure collaborator roles and responsibilities are clear and adhered to. Foster both internal and external relationships to ensure smooth roll-out of planned partner launches and campaigns. Communicate results to management in a timely, concise and effective way. Continuously define standard process to improve live and future partnerships and campaigns. Work closely with our local business and editorial team to integrate local relevance in terms of local content and key cultural moments into our partner GTM roadmap. Minimum Qualifications Bachelors degree or equivalent experience in Business or related field. MBA or equivalent experience degree preferred. 10-15 years of experience building partnerships in the Consumer Tech, Carrier, and E Commerce space that create meaningful impact for the business and the ecosystem. Experience structuring mutually beneficial marketing partnerships and presenting premium brands within 3rd party environments. Can build strong relationships to optimally communicate Apple s platform message and benefits to partners. Strong business and strategic foresight with proven history of having successfully led large-scale marketing campaigns, programs or partnerships. Results-focused with an impeccable attention to detail, remarkable follow-through and an ability to focus on the customer experience. Proven in driving outstanding marketing campaigns across digital, traditional media and retail channels. Is willing to travel to meet partners across the country Preferred Qualifications Passionate about Apple brand with a deep understanding of the digital software and media landscape and Apple s role within it. Persuasive and effective at interacting with all levels of the partner organisation, from analyst to director to C suite level. A hands-on demeanour who can work cross-functionally within a global organisation. Organised, able to adapt quickly and comfortable dealing with ambiguity. Extraordinary written, communication and presentation skills.

Job description You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Preferred Qualifications You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple s core values. Be curious and open to learning from others and helping each other grow.

You will be part of the team at CollegeDekho, India's leading college enrollment and learning marketplace, contributing to the democratization of Higher Education and Career guidance in the country. Founded in 2015 by Ruchir Arora, Saurabh Jain, and Rohit Saha, CollegeDekho aims to create a globally trusted student guidance ecosystem. By leveraging our proprietary technology, AI-based chatbot, and content, we facilitate the connection between prospective college students and institutions. Our innovative Common Application Form allows students to apply to multiple colleges seamlessly, a pioneering solution in the industry. With our latest initiative, CollegeDekho Assured, we offer students learning opportunities and guidance that prepare them for the job market, revolutionizing their college admission and career journey. Your responsibilities will include classroom teaching and facilitating foundational subjects in FinTech, delivering programs such as BBA FinTech & MBA FinTech, creating curriculum content, conducting workshops and master classes in FinTech, Customer Experience, Design Thinking, and related subjects. You will mentor and prepare students for internships and placements, ensuring adherence to Partnered University norms of examination, evaluation, and academic administration. Guiding students through live projects, assignments, and providing personal counseling and support will be integral to your role. It will be your responsibility to maintain class records, assess student performance, and liaise with the Academic Head and Dean of Partnered University. To excel in this role, you must be committed to our mission and values, demonstrating a passion for facilitating learning and empowering students on their educational journey. Upholding ethics, integrity, and ethical practices in all interactions with students, colleagues, and external stakeholders is paramount. Effective communication skills, both written and oral, are essential, with the ability to adapt your style to different audiences and actively listen to others. If you are enthusiastic about education, student empowerment, and are looking to make a meaningful impact in the field of higher education, we welcome you to join our dynamic team at CollegeDekho.,

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience. Responsibilities Greet and welcome guests as they arrive. Assist with check-ins and check-outs in a timely and efficient manner. Handle guest inquiries and resolve complaints promptly. Provide guests with information about the facilities, services, and local attractions. Maintain accurate records of guest interactions and transactions. Ensure the lobby and other guest areas are clean and well presented. Support other departments as needed to ensure seamless guest experiences. This is a Full-time position with benefits including food provided, paid time off, and provident fund. The schedule may involve day shift, evening shift, morning shift, or rotational shift. A yearly bonus is also included. For this role, the ability to commute or relocate to Bengaluru, Karnataka is required. A Diploma is preferred for education qualifications, and a minimum of 3 years of experience in guest services is also preferred. Knowledge of Kannada and English languages is preferred. This position requires in-person work, and the expected start date is 14/07/2025.,

The Marketing Manager for Branding and Market Research will play a crucial role in enhancing the brand identity and market positioning of our IT solutions. You should have a background in tech marketing, possess strong research skills, and demonstrate a passion for innovation. Your responsibilities will include developing and implementing strategies to effectively position our IT brand in a competitive landscape, ensuring consistency in brand messaging across various platforms, and collaborating with creative teams to create compelling content for target audiences. You will conduct market research to analyze emerging technology trends, customer preferences, and competitor strategies within the IT sector. By collecting and analyzing data, you will gain insights into customer needs, pain points, and buying behaviors to support the development of new product features and marketing strategies. Working with cross-functional teams, you will design and execute marketing campaigns to showcase our brand's strengths and product offerings. Additionally, you will measure key performance indicators, prepare detailed reports for stakeholders, and use data-driven insights to refine marketing strategies. Collaborating closely with customer service and product teams, you will enhance the customer experience by ensuring brand consistency and responsiveness to customer inquiries. Your role will also involve implementing surveys and feedback mechanisms to continuously improve the customer journey. Qualifications: - Bachelor's degree in Marketing, Business, or a related field; additional certifications in Digital Marketing or Market Research are a plus. - 2+ years of experience in marketing, branding, or market research, preferably within the IT or technology sector. - Familiarity with IT industry trends, B2B, and B2C tech markets. - Strong analytical skills and proficiency in marketing and research tools. - Excellent written and verbal communication skills. Preferred Skills: - Experience with digital marketing and content creation for technical audiences. - Knowledge of competitive intelligence techniques and research methods. - Creative problem-solving abilities and attention to detail. Experience: 2+ Years Job Type: Full-time Salary/Stipend: 30-50k /Month Working Days: 5 (Mon- Fri) Job Type: Full Time Job Location: Noida,

As a Branch Head Office, you will be responsible for developing and implementing customer experience strategies to enhance satisfaction and retention. Your role will involve analyzing customer feedback, surveys, and data to identify pain points and opportunities for improvement. You will work closely with customer support, sales, and product teams to align CX initiatives and monitor key metrics such as CSAT, NPS, and CES. Additionally, you will design and refine customer journey maps to optimize touchpoints and ensure quick and effective resolution of customer complaints and issues. To excel in this position, you should hold a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical skills, experience in customer insights, CRM tools, and data-driven decision-making, as well as excellent communication, problem-solving, and interpersonal skills are essential for success in this role.,

The CRM Executive position based in Ludhiana is a full-time on-site role that entails managing and analyzing customer interactions and data across the customer lifecycle. Your primary responsibilities will include enhancing customer retention strategies, improving the customer experience, and collaborating with sales teams to boost customer satisfaction and loyalty. Your duties will also involve monitoring customer data, segmenting customers, and creating personalized marketing initiatives. To excel in this role, you should possess strong analytical skills to decipher complex data, a background in customer retention and loyalty program development, excellent communication abilities, a focus on elevating customer experience, sales proficiency with a customer-centric mindset, a Bachelor's degree in Business, Marketing, or a related field, expertise in CRM software and tools, and the capacity to work effectively with cross-functional teams.,

As a Customer Journey Expert in this role, you will be responsible for ensuring a WOW Customer Experience for every individual you interact with. Your primary tasks will include greeting customers with a warm smile and engaging with them to fully understand their needs. By promoting sports and engaging customers through sports communities, you will contribute to fostering a sense of community and enthusiasm around sports. Your commitment to being readily available for customers, ensuring their satisfaction at every touchpoint, is crucial to maintaining a high level of customer service. Additionally, as a Layout Expert, you will be responsible for guaranteeing a WOW layout that is best-in-class, providing an exemplary shopping experience for customers. In order to drive business growth, you will utilize your expertise to identify and highlight the best omnichannel offers available to customers, both offline and online. By staying informed about the latest trends and offerings, you will be able to boost turnover and enhance the overall customer experience. Furthermore, you will actively seek out efficient strategies to enhance the business and profitability of the sports sector within your designated catchment area. Your ability to innovate and implement effective solutions will be instrumental in driving success and growth in this dynamic industry.,

You will be responsible for collaborating closely with business, growth, design, and cross-functional teams to comprehend product use cases, customer journeys, business applicability, and the impact of each use case. You should have the ability to grasp various technology platforms, their features, work with solution architects/engineering leads, and create detailed product requirement documents. Managing future roadmaps and deliverables will also be part of your responsibilities. Your role will involve defining and optimizing funnels to enhance adoption rates, decrease drop-offs, and improve approval/disbursement rates. Data utilization to pinpoint bottlenecks, formulate hypotheses, conduct experiments (A/B), and monitor impact will be crucial. You are expected to actively engage in the product development process by testing products proactively, running edge cases, and providing feedback early in the cycle. Ensuring comprehensive coverage of entire user journeys, establishing product reporting for tracking KPIs, and practicing data-driven product management are essential aspects of this position. Remaining updated with RBI regulations, compliance norms, best industry practices, and credit bureau practices is imperative for success in this role. To excel in this position, you should ideally hold a Bachelor's degree in engineering, computer science, or a related field, along with an MBA from a Top Tier college. A profound understanding of Lending in Product Management while developing credit platform products is required. Knowledge of the Fintech/BFSI/Lending domain, a solutions-oriented approach in a high-energy work environment, and a track record of delivering exceptional customer experiences through innovative and user-friendly products are traits that will aid in your success. Excellent oral, written, verbal, and interpersonal communication skills are also necessary. Joining us means collaborating with a high-performing and passionate product, design, and engineering team. You will play a pivotal role in shaping the future of credit for millions of users, operating at scale in one of India's most dynamic and regulated spaces. Our work environment is flexible, inclusive, with fast decision-making processes and a culture of ownership. If you are the right fit for this role, we believe in rewarding you with substantial wealth creation opportunities. With over 500 million registered users, 25 million+ merchants, and a vast pool of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us and be part of India's largest digital lending success story.,

As the Operational Strategy & Execution professional, you will be responsible for designing and implementing scalable operational strategies that align with business goals and customer experience standards across all caf locations. Your role will involve driving key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. You will be required to develop, standardize, and enforce Standard Operating Procedures (SOPs) to ensure consistency in food preparation, service, hygiene, and store operations. Moreover, ensuring compliance and accountability through regular training, audits, and performance reviews at both store and regional levels will be a crucial part of your responsibilities. Collaboration with cross-functional teams including HR, Supply Chain, Projects, and Marketing will also be necessary to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms like POS, inventory, and workforce tools to optimize operational visibility and efficiency will also fall under your purview. In terms of P&L and Financial Oversight, you will be expected to own and manage the Profit and Loss statements for all assigned caf locations, ensuring profitability and sustainable revenue growth. This will involve optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards. Regular financial performance reviews will be conducted to identify cost-saving opportunities and improve unit-level economics. Additionally, coordination with the Finance department to ensure timely reporting, forecasting, and adherence to fiscal targets is crucial for this role. People Management & Team Development will be a significant aspect of your job, where you will lead, coach, and develop multi-level teams including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be key. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning including hiring, rostering, productivity tracking, and attrition control, will also be part of your responsibilities. Your role will also involve overseeing the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization will be necessary. Maintaining brand and operational consistency across legacy and newly launched stores is also a critical aspect of this position. In terms of Customer Experience & Quality Assurance, you will be expected to ensure a best-in-class customer experience through consistent service, ambiance, and product quality. Monitoring customer feedback, Net Promoter Score (NPS), and mystery audits to identify and resolve service gaps will be part of your responsibilities. Implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements and creating a culture of customer-first thinking across all levels of staff will also be important. Your role will also involve coordinating with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels, reducing waste, and improving margin performance will be crucial. Resolving supply-related issues with minimal impact on store operations will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership experience. Strong knowledge of P&L management, SOP design, inventory, and vendor control is required. Experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are also necessary. Salary: 35 to 50 LPA Job Location: Mumbai - Worli Contact Details: HR - Chitra Aher Email: Chitra@oasishrconsultant.com Phone: 9082493557,

The Sales Club is a dynamic call center and sales agency specializing in international telemarketing, lead generation, and customer acquisition. We partner with businesses across the USA, UK, and Australia to boost their sales through result-driven outbound campaigns. With a skilled team and proven track record, we deliver high-quality leads and conversions tailored to our clients" needs. This is a full-time on-site role for a Sales Expert located in Delhi, India. As a Sales Expert, you will be responsible for engaging with customers to understand their needs, providing excellent customer service, driving retail sales, enhancing customer experience, and achieving sales targets. Your day-to-day tasks will include interacting with customers in person, understanding product offerings, and maintaining up-to-date knowledge of the latest sales techniques and trends. To excel in this role, you should possess strong customer service and customer experience skills, proven retail sales and sales skills, excellent communication skills, and the ability to work effectively in a fast-paced, on-site environment. Previous experience in a related field would be beneficial, and a bachelor's degree in Business, Marketing, or a related field is preferred.,

As an experienced professional in the Asset Management and Capital Markets industry, you will join HSBC in the role of AM Wealth Academy Team Lead within the Intl Wealth & Premier Banking business line. You will be an integral part of the AM Global Internal Wholesales team, supporting the Sales and Distribution team by designing, organizing, and managing the insurance training curriculum and content for HSBC AM to provide to the wider IWPB team. Your primary responsibilities will include developing creative strategies for delivering investment content, leading the vision and strategy of the AM Academy, managing and mentoring Academy Managers, overseeing the creation of tailored Wealth and Investment learning content, and ensuring the effective implementation of training sessions and workshops to meet the needs of clients and customers. You will also be responsible for evaluating the effectiveness of learning initiatives, collaborating with senior stakeholders, staying informed about industry trends, and supporting with campaign/product training requirements. To excel in this role, you should hold a Post Graduation/MBA or equivalent from a reputed institute, with investment certifications preferred. You should have at least 8 years of experience in the Asset Management and Capital Markets industry, including at least 5 years in Sales Management, coaching, and distribution support. Your strong understanding of financial markets, macroeconomic environments, and investment products, along with proven leadership abilities and excellent communication skills, will be key to your success. In addition, your ability to distill complex data into actionable insights, experience in stakeholder management, proficiency in training delivery, and knowledge of asset management models will be highly beneficial. Relevant investment qualifications such as CFA, CIPM, or ESG certification, as well as proficiency in additional languages, will be advantageous. Join HSBC and unlock your potential to achieve more in a dynamic and innovative environment where your skills and expertise will be valued.,

You will be joining a multi-brand semi-electronic showroom situated in Bistupur, Jamshedpur as a Showroom Manager. This is a full-time on-site role where you will be responsible for overseeing the daily operations of the showroom. Your primary focus will be on ensuring all customers receive exceptional service and have a positive experience. Your duties will involve managing staff, maintaining inventory, handling sales transactions, and implementing effective sales strategies. Additionally, you will be accountable for maintaining the showroom's appearance to a high standard and liaising with other departments to guarantee seamless operations and maximum customer satisfaction. To excel in this role, you should possess strong skills in customer satisfaction, customer service, and customer experience. Previous experience in sales and showroom management is essential. You must demonstrate excellent leadership and team management abilities, along with outstanding communication and interpersonal skills. Analytical capabilities to interpret sales data and formulate strategies for enhancement are crucial. Any prior experience in the retail or related industry would be advantageous. A Bachelor's degree in Business, Management, or a related field is preferred.,

As a Customer Service Representative based in Ahmedabad, Gujarat, you will play a crucial role in assisting customers through various communication channels such as chat, text, email, social media, and direct messaging. Your primary responsibility will be to address customer inquiries and concerns promptly and effectively, ensuring a positive and satisfactory customer experience. Reporting to the Team Lead, you will be an essential part of the customer service team, contributing to both individual and collective success. Your daily tasks will include responding to incoming communications from customers and resolving issues through written communication. To excel in this role, you should possess at least 1 year of customer service experience, although freshers are also encouraged to apply. Strong written communication skills, attention to grammar and spelling, a high school diploma, and proficiency in using computers are essential requirements. Additionally, you must be willing to work in a 24/7 environment and demonstrate flexibility in your work schedule. Joining our team, you can expect to work under knowledgeable and supportive leadership, within a diverse and community-oriented organization. There are ample opportunities for career growth and learning, competitive compensation, performance bonuses, and other benefits that aim to exceed your expectations. This full-time, permanent position offers benefits such as provided food, Provident Fund, and various bonuses including a joining bonus, performance bonus, and shift allowance. The role requires weekend availability and the ability to work in rotational shifts, with cab facilities provided for night shifts. If you are located in Makarba, Ahmedabad, and comfortable with rotational shifts, possess excellent communication skills, and are eager to deliver exceptional customer service, we welcome your application for this exciting opportunity.,

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from prominent investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's best startup employers by Forbes. Rippling prioritizes candidate safety, and all official communication will originate from @Rippling.com addresses. About The Role As the Benefits Operations Analyst, Carrier Connections at Rippling, you will oversee integration tasks and address post-production issues and discrepancies reported by clients and insurance carriers. Your responsibilities will include troubleshooting data transmission issues, ensuring data integrity, and facilitating effective communication between internal teams and external partners to guarantee the accurate and timely processing of electronic transactions. You will collaborate with insurance carriers, clients, and internal support and engineering teams to ensure that integration and post-production tasks are completed punctually and that the information in Rippling aligns with that of our carrier partners. This role demands meticulous attention to detail and a knack for enhancing processes. What You Will Do - Resolve discrepancies and errors flagged by customers and insurance carriers. - Act as a primary point of contact for customers and internal stakeholders regarding complex issues, escalations, and updates on resolution progress and necessary follow-up actions. - Investigate the root causes of discrepancies, suggest and implement improvements through process enhancements and automation to elevate the customer experience. - Deliver top-notch service to our clients. - Handle other assigned projects. What You Will Need - Minimum of 3 years of experience in operations or an equivalent role in Benefits Administration supporting EDI or API integrations. - Exceptional written and verbal communication skills. - Strong project management and organizational abilities with a keen eye for detail, excellent work quality, time management, and execution. - Proficiency in collaborating effectively with Product and Engineering teams, translating intricate concepts into actionable steps. - Proven track record in problem-solving and delivering outstanding customer experiences. - Experience in managing a task dashboard and structuring your day around tasks and project deliverables. - Proficiency in G-Suite. - Ability to work during the 12:00 PM to 9:00 PM IST shift hours. Additional Information Rippling places high value on in-office work to foster a collaborative work environment and company culture. For employees based in the office (within a specified radius of a Rippling office), working in the office at least three days a week is considered an essential aspect of the role under the current policy.,

Customer Service Associate Join Sunday and Help Transform Sleep in India Are you energetic, a great communicator, and passionate about customer service? Sunday is a profitable, fast-growing e-commerce brand in the sleep space, and were looking for people like you to deliver exceptional experiences to our customers. Freshers with strong communication skills are welcome! Application: For faster reponse, please apply on www.sundayrest.com/jobs Role: Customer Service Associate Experieced Candidates' Salary: 5,00,000 - 8,00,000 per annum Freshers Salary: 30,000 per month during probation (3 months), 4,00,000 per annum post-probation Work Week: 6 days during probation, 5 days post-probation. Timings: Day shifts only (no night shifts) Location: Outer Ring Road, Banaswadi, Bangalore (well-connected by public transport) About Sunday: Profitable and fast-growing DTC brand in the sleep category Youthful, dynamic, and professional team Combination of startup energy and structured processes Employee-friendly policies and professional work environment Role Requirements: Strong communication skills (spoken and written) Willingness to go the extra mile to make customers happy Ability to adapt in a fast-paced work environment Humble, low ego, and team-oriented attitude Preferred Qualifications: 2 years experience in voice-based customer support (preferred, not mandatory) Graduate degree (preferred) Fluency in English and at least one Indian language (Hindi or any South Indian language) Candidates from hospitality, airlines, and premium credit card customer support are encouraged to apply. Perks & Benefits: 5-day work week after probation Monthly team outings and sponsored get-togethers Health/hobby learning sponsorship up to 25,000 per year Access to 2 online training programs annually Informal work environment to foster creativity and collaboration 5 lakh private medical insurance coverage 3050% employee discount on all Sunday products Come be part of a customer-obsessed brand that values people, pays on time, and helps India sleep better. Apply now and grow with Sunday.

We are looking for an energetic and motivated professional to join our Customer Success team. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA s success. About FieldAssist FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a Proud Partner to Great Brands, delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram s, Eureka Forbes, Bisleri, Nilon s, Borosil, Adani Wilmar, Philips, Ching s and Mamaearth among others. FieldAssist is certified by Great Place to Work for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture Credibility, Respect, Fairness, Pride and Camaraderie. For one in the Seat: Requirements : Query Resolution: Lead multi-channel query management (calls, whatsapp groups & emails) for user level escalations. Customer Satisfaction Scores (CSAT): Regularly assess and improve customer satisfaction through feedback surveys. Proactive issue identification: Identify and resolve recurring operational issues in support queues, while optimizing ticket volumes through process and management enhancements for greater efficiency. Training & Support: Provide training and support to clients on our products and services. Documentation & Reporting: Prepare and deliver reports on customer success metrics Data Upload: Ensure data uploads and basic portal setups. Who were looking for: Engineering graduates with 0-1 years of experience 2. Excellent verbal & written communication & presentation skills 3. Ability to multi-task and work in a challenging fast paced environment 4. Go-getter attitude and a strong work ethic 5. Proficient in MS Excel & PowerPoint 6. Excellent problem-solving skills, attention to detail and solution-oriented attitude 7. Enthusiasm about technology with demonstrated technical aptitude Know Your Leader: Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth. FieldAssist on the Web: Website: https: / / www.fieldassist.com / people-philosophy-culture / Culture Book: https: / / www.fieldassist.com / fa-culture-book CEOs Message: https: / / www.youtube.com / watch?v=bl_tM5E5hcw LinkedIn: https: / / www.linkedin.com / company / fieldassist / We are looking for an energetic and motivated professional to join our Customer Success team. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive...

Job Title Business Development Associate Location: Chennai CTC : 5 LPA ( 4 LPA Fixed + 1 LPA Variable) About Company Kalvium is a fast-growing and innovative ed-tech company on a mission to transform higher education in India. We are building a bold, new future where students learn by solving real-world problems from day one. As we scale rapidly, we re looking for ambitious, self-driven Sales Interns to join our team and fuel this journey. Role Overview As a Business Development Associate, you will play a critical role in connecting with prospective students and their families, driving awareness, and guiding them through the admission journey. You will apply your skills to contribute in a high-impact sales environment, utilizing consultative selling techniques and customer relationship management. The full-time CTC for this role is 5 LPA ( 4 LPA Fixed + 1 LPA Variable) Key Responsibilities Build strong, trust-based relationships with prospective students and parents. Conduct presentations and deliver engaging product demos to highlight Kalvium s offerings. Understand academic goals and counsel prospects through the application and admissions process. Clearly communicate Kalvium s unique value proposition. Maintain excellent customer service standards through prompt and professional interactions. Who Can Apply Candidates with a minimum of 1 year or more of experience in sales or business development. Excellent communication skills in English and Tamil. Strong interpersonal and persuasion skills. Ability to thrive in a fast-paced, target-driven environment. Self-motivated with a strong sense of ownership and a continuous learning mindset. Benefits and Perks Real-world exposure to sales, customer experience, and business strategy. Clear path to a full-time offer as a Business Development Associate. Attractive post-internship package of 5 LPA ( 4 LPA Fixed + 1 LPA Variable). Be part of a mission-driven, high-growth team redefining education in India. Looking to launch your career in sales with a purpose? This is your chance to learn, grow, and thrive with Kalvium. Apply now!

Business Development Trainee Location: Chennai Duration: 3 Months Stipend: 20,000/month (for freshers) Post-Internship Conversion: Full-time role as Business Development Associate Full-Time CTC After Conversion: 5 LPA ( 4 LPA Fixed + 1 LPA Variable) About Kalvium Kalvium is a fast-growing and innovative ed-tech company on a mission to transform higher education in India. We are building a bold, new future where students learn by solving real-world problems from day one. As we scale rapidly, we re looking for ambitious, self-driven Sales Interns to join our team and fuel this journey. Role Overview As a Business Development Trainee (Intern), you will play a critical role in connecting with prospective students and their families, driving awareness, and guiding them through the admission journey. You ll gain valuable, hands-on experience in a high-impact sales environment while learning the nuances of consultative selling and customer relationship management. High-performing interns will be converted to full-time Business Development Associates post internship. The full-time CTC will be 5 LPA ( 4 LPA Fixed + 1 LPA Variable). Key Responsibilities Build strong, trust-based relationships with prospective students and parents. Conduct presentations and deliver engaging product demos to highlight Kalvium s offerings. Understand academic goals and counsel prospects through the application and admissions process. Clearly communicate Kalvium s unique value proposition. Maintain excellent customer service standards through prompt and professional interactions. Who Can Apply Any Graduates/Post Graduates students (2024/2025 batch) passionate about sales and business development. Excellent communication skills in English and Tamil. Strong interpersonal and persuasion skills. Willingness to work in a fast-paced, target-oriented environment. Eager to take ownership and learn on the job. Benefits and Perks Real-world exposure to sales, customer experience, and business strategy. Clear path to a full-time offer as a Business Development Associate. Attractive post-internship package of 5 LPA ( 4 LPA Fixed + 1 LPA Variable). Be part of a mission-driven, high-growth team redefining education in India. Looking to launch your career in sales with a purpose? This is your chance to learn, grow, and thrive with Kalvium. Apply now!