Benefits Operations Analyst, Carrier Connections

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from prominent investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's best startup employers by Forbes. Rippling prioritizes candidate safety, and all official communication will originate from @Rippling.com addresses. About The Role As the Benefits Operations Analyst, Carrier Connections at Rippling, you will oversee integration tasks and address post-production issues and discrepancies reported by clients and insurance carriers. Your responsibilities will include troubleshooting data transmission issues, ensuring data integrity, and facilitating effective communication between internal teams and external partners to guarantee the accurate and timely processing of electronic transactions. You will collaborate with insurance carriers, clients, and internal support and engineering teams to ensure that integration and post-production tasks are completed punctually and that the information in Rippling aligns with that of our carrier partners. This role demands meticulous attention to detail and a knack for enhancing processes. What You Will Do - Resolve discrepancies and errors flagged by customers and insurance carriers. - Act as a primary point of contact for customers and internal stakeholders regarding complex issues, escalations, and updates on resolution progress and necessary follow-up actions. - Investigate the root causes of discrepancies, suggest and implement improvements through process enhancements and automation to elevate the customer experience. - Deliver top-notch service to our clients. - Handle other assigned projects. What You Will Need - Minimum of 3 years of experience in operations or an equivalent role in Benefits Administration supporting EDI or API integrations. - Exceptional written and verbal communication skills. - Strong project management and organizational abilities with a keen eye for detail, excellent work quality, time management, and execution. - Proficiency in collaborating effectively with Product and Engineering teams, translating intricate concepts into actionable steps. - Proven track record in problem-solving and delivering outstanding customer experiences. - Experience in managing a task dashboard and structuring your day around tasks and project deliverables. - Proficiency in G-Suite. - Ability to work during the 12:00 PM to 9:00 PM IST shift hours. Additional Information Rippling places high value on in-office work to foster a collaborative work environment and company culture. For employees based in the office (within a specified radius of a Rippling office), working in the office at least three days a week is considered an essential aspect of the role under the current policy.,