Customer Care Executive

Location: Gurugram, India Salary: ₹25,000-₹30,000 PM Experience: 1-3 years

We're looking for a high-energy, empathetic, and detail-oriented Customer Service Representative to be the voice of our brand across all customer touchpoints. If you're someone who loves talking to people, understands the power of a great customer experience, and can juggle multiple conversations across platforms — this role is for you!

Key Responsibilities:

• Customer Communication:

a) Respond promptly and professionally to customer queries across all channels — phone, email, chat, WhatsApp, and social media DMs.
b)Make outgoing calls to assist with orders, clarify queries, upsell products, or gather feedback.

• Social Media Engagement:

a) Monitor and respond to customer messages and comments on Instagram, Facebook, and other platforms.

• Sales & Upselling:

a) Identify upselling opportunities during interactions and suggest relevant products.
b) Be informed about ongoing offers and product bundles to drive conversions.

• Coordination with Operations:

c) Work closely with the warehouse and operations teams to resolve order or delivery issues.
b) Follow up on return and exchange requests and keep customers informed.

• Customer Feedback & Data:

a) Call customers post-purchase to collect reviews and feedback.

• Product & Website Support:

a) Understand the full product range and be able to guide customers accordingly.
b) Assist with minor website updates, such as updating product details, stock status, or banners.

Requirements:

• 1-3 years of customer service or support experience (ecommerce experience preferred)
• Excellent verbal and written communication skills in English (and Hindi, if applicable)
• Energetic, empathetic, and a people-person
• Comfortable handling calls and multitasking across communication channels
• Basic understanding of ecommerce platforms and social media handling
• Familiarity with tools like Google Sheets, basic CMS or website backend (training can be provided)

Nice to Have:

• Experience using CRM tools like Zoho, Freshdesk, etc.
• Interest in child development, parenting, or toys (if relevant to the product line)
• Ability to adapt messaging for different customer personas

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Production & Procurement Coordinator: 1 year (Required)

Work Location: In person