Job Summary: As an Inside Sales Customer Relations Executive (CRE), your primary role is to engage with prospective customers, understand their automotive needs, and guide them through the sales process. Working closely with the sales team, you will contribute to lead generation, conversion, and overall customer satisfaction. Your goal is to Qualify Maximum Leads, build relationships with customers, and contribute to achieving sales targets. Job Role: Customer Relations Executive (CRE) Location: Hyderabad Experience: 0-3 years. Work Mode: On-site Roles and Responsibilities: Engage with inbound leads and assess their automotive needs and preferences. Qualify leads based on budget, vehicle preferences, and purchasing timelines. Conduct outbound calls to potential customers who have shown interest in dealership services or products. Initiate conversations, gather information, and create interest in the dealership's offerings. Stay informed about the dealership's current inventory, promotions, and financing options. Demonstrate a deep understanding of vehicle features, specifications, and benefits. Schedule test drives, showroom visits, and appointments for customers to engage with the sales team. Utilize the Customer Relationship Management (CRM) system to track customer interactions, update lead status, and maintain accurate records. Document customer preferences, feedback, and relevant information. Work collaboratively with the sales team to achieve individual and team sales targets. Continuously strive to exceed sales goals through effective lead management and conversion. Work collaboratively with the sales team to achieve individual and team sales targets. Continuously strive to exceed sales goals through effective lead management and conversion. Required Skills and Qualifications: Bachelor's degree in business, marketing, or a related field (preferred). Proven experience in inside sales or customer relations, preferably in the automotive industry. Strong communication and interpersonal skills. Knowledge of automotive products, features, and financing options. Proficient in using CRM systems and other sales tools. Results-driven with a focus on achieving sales targets. Customer-focused with a passion for delivering exceptional service.

Job Description- Bodyshop Advisor About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: As a Bodyshop Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues & delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department. Job Role: Bodyshop Advisor Location: Hyderabad Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues. Provide a warm and professional customer experience, building rapport to enhance customer satisfaction. Conduct initial inspections of vehicles to identify and document customer concerns. Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions. Clearly explain repair options, associated costs, and timelines to customers. Provide accurate estimates and obtain customer approval before initiating any work on the vehicle. Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements. Coordinate with the parts department to ensure timely availability of necessary components. Provide information on warranty coverage and additional services that may benefit the customer. Keep customers informed about the status of their vehicles and any unexpected delays. Identify opportunities for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations. Maintain accurate records of customer interactions, service transactions, and vehicle details. Complete service-related paperwork and documentation in a timely and organized manner. Coordinate with CRM team in Closing Customer Escalations timely. Maintain 900+ CSI for all customers. Required Skills and Qualifications: High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus. Proven experience in a customer service role, preferably within the automotive industry. Strong communication and interpersonal skills. Knowledge of automotive systems, repair processes, and maintenance requirements. Familiarity with service scheduling software and customer relationship management (SAP) systems.

Job Description- CRM Head Sales About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti Green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are seeking a highly customer-centric and quality-driven professional to join RAAM Group as CRM Head Sales . This role is pivotal in managing the customer experience journey, addressing customer concerns, and driving continuous improvement in SSI (Sales Satisfaction Index) scores. The candidate will be responsible for overseeing and guiding a team of 4 CRM executives to ensure consistent customer satisfaction and operational excellence. Job Role: CRM Head – Sales (Customer Experience & SSI Focus) Location: Hyderabad (Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur) Experience: Minimum 4 years in CRM or customer experience leadership, preferably in the automobile sector Work Mode: On-site Brand : Morris Garages India Roles and Responsibilities: • Own and improve the end-to-end customer experience journey from booking to delivery. • Manage a team of 4 CRM executives and ensure their performance, training, and development. • Resolve customer complaints effectively and within stipulated timelines, ensuring zero escalations. • Drive improvements in SSI (Sales Satisfaction Index) scores through structured customer engagement and feedback resolution. • Track, analyze, and report SSI data; implement action plans based on findings. • Ensure timely post-delivery customer follow-ups and documentation compliance. • Conduct regular audits of customer touchpoints and process adherence. • Coordinate with sales, service, accounts, and delivery teams to eliminate friction points in the customer journey. • Implement and manage customer delight initiatives to foster loyalty and referrals. • Prepare weekly dashboards and monthly reviews covering CRM KPIs, SSI metrics, and customer feedback. Required Skills and Qualifications: • Bachelor’s degree in Business Administration, Customer Service, or related field. • Minimum 4 years of relevant experience, preferably in an auto dealership CRM or customer experience function. • Proven team management skills, ideally having led a team of CRM executives. • Deep understanding of SSI score methodology and customer satisfaction strategies. • Strong interpersonal and problem-solving skills with a customer-first mindset. • Proficiency in CRM software, Google Sheets/Excel, and dealership management systems. • Ability to manage pressure, drive ownership among team members, and resolve conflicts effectively.

About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are actively seeking a smart and dynamic individual to join RAAM Group as a Relationship Manager based in Hyderabad. This role is pivotal in ensuring the smooth and efficient sale of MG vehicles, with a primary focus on enhancing the customer experience and satisfaction throughout the sales process. Job Role: Relationship Manager - Four Wheelers Sales Location: Banjarahills , Gachibowli, Kukatpally, Kondapur & Attapur Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Achieving the assigned sales targets for a given period. Building and maintaining strong relationships with customers to encourage repeat business and referrals. Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. Staying updated on competitor offerings, industry trends, and customer preferences. Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. Effectively negotiating with customers to close deals that benefit both the dealership and the customer. Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. Upholding the dealership's brand image and values while interacting with customers. Participating in Field Sales Marketing events. Coordinate with CRM, MIS & Accounts team for all customer needs. Required Skills and Qualifications: High school diploma, diploma, or bachelor's degree in business, logistics, or relevant experience in a related field. Possession of a valid four-wheeler driving license. Strong organizational skills to maintain accurate records and schedules. Exceptional verbal and communication skills.