126 Crm Strategy Jobs

IIX Global is looking for Consultant - CRM Strategy & Implementation - India to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

We are looking for a CRM Manager. This role involves managing customer data, segmenting audiences, and running campaigns. Experience with D365 CRM will be mandatory.

Role: CRM Manager Experience: 5-8 Years Develop and execute the CRM strategy across all customer touchpoints to drive growth, retention, and revenue. Own end-to-end CRM campaigns, from planning, segmentation, execution, A/B testing to performance reporting. Work closely with Product, Design, Analytics, and Content teams to create personalized user journeys and automate lifecycle marketing flows. Leverage data to identify opportunities for customer engagement across acquisition, onboarding, activation, retention, and win-back stages. Manage CRM tools and platforms (e.g., Salesforce, HubSpot, Clevertap, Braze, etc.) to ensure optimal functionality and execution, and email tools Mailchimp, Klaviyo, preferably etc. Analyze campaign performance and user behaviour to optimize CRM initiatives for improved ROI and KPIs (e.g., LTV, retention rate, CAC payback). Create dynamic, data-driven content to drive conversions through behavioural targeting and personalization. Ensure GDPR and data privacy compliance in all CRM activities. Use CRM tools and data to segment audiences, optimising campaigns to increase retention and customer lifetime value. Plan, execute, and test email, SMS, and push notification campaigns, analysing performance to drive engagement and conversions. Track KPIs like retention rate, churn, and ROI, and use insights for future marketing strategies. Work with the marketing team to align CRM efforts with business goals, and manage automation tools for efficient communication. Education/Qualifications & Experience: 5-8 years of experience in CRM, lifecycle marketing, or marketing automation, preferably in a growth or digital-first environment preferably from an Health Care Sector, Hospitality, Retail, E-Commerce or New Age Business. Proficiency in CRM platforms and marketing automation tools (e.g., HubSpot, Braze, Salesforce Marketing Cloud). Strong analytical skills with experience using tools like Google Analytics, Mixpanel, Tableau, or similar. Deep understanding of segmentation, cohort analysis, and campaign performance tracking. Experience in A/B testing frameworks and conversion rate optimization. Exceptional communication, project management, and cross-functional collaboration skills.

Coordination with Corporate clients for complete business with respect to sending quotations, Vendor Emplacement, customer support, billing & payment follow up, acquisition of new business. Self correspondence for Emails and telephone for CMD

CRM Executive-Real Estate Location: Mohali Salary: Up to 40,000/month Qualification: Any Graduate Experience: 2 to 3 Years Manage customer relationships Handle queries through calls, emails & CRM tools Maintain records of customer data Required Candidate profile **### *Interested? Let’s Connect!* *Call/WhatsApp:* 7696616371 *Send Your Resume To:* [hr08skywaysolution@gmail.com]

As part of the Customer Experience Team, you will play a vital role in assisting the delivery of the customer retention strategy at VGL India, located in Jaipur. Your main responsibility will be to explore innovative approaches to engage with target audiences, retain existing customers, and reacquire former customers across TV, digital, and web platforms. Embracing a customer-centric approach is essential to advance the TJC Omni-channel journey. You will be an integral part of a dynamic and rapidly evolving department within the business, contributing to a customer transformation that holds significant potential for impacting the entire organization positively. In exchange, you will have the opportunity to enhance your skills in digital and traditional direct customer marketing, as well as sharpen your core management and leadership abilities. Your key role and responsibilities will include: - Collaborating within the Customer Experience function to oversee an Omni-channel customer experience and retention strategy - Working closely with the TV, marketing, and digital teams to implement the customer strategy effectively - Leading the development of the CRM strategy, including initiatives like the TJC loyalty program - Analyzing customer behaviors and recommending strategies to enhance customer retention, recency, frequency, and value - Crafting and managing campaigns utilizing tools like Sales Force Marketing Cloud, Klaviyo, and MS Excel - Conducting analysis and generating reports on customer activity, along with proposing enhancements - Managing budgets and ensuring a positive ROI Key skills required for this role: - Strong analytical capabilities, with the ability to process complex information and utilize statistical models like regression analysis in marketing - Proactive and enthusiastic self-starter with a readiness to tackle challenges in a fast-paced TV business environment - Demonstrating accountability, taking the initiative in actions, projects, and team management Qualifications and Experience: - Proficiency in MS Excel is a must - Familiarity with SQL and/or R - Effective written and verbal communication skills This position is based in Sitapura, Jaipur (Rajasthan), and offers an annual compensation ranging from 3,00,000 to 4,00,000 INR. The role falls under the Junior Level category and requires 1-2 years of experience, ideally with a Graduate or Post Graduate qualification. The work mode is Onsite, and it is a Full-time job. Please note that this job description may not cover all aspects of the role, and additional duties may be assigned as per the organization's requirements.,

Develop and maintain strong, long-lasting relationships with Customers Stay updated on industry trends and best practices in CRM Address customer inquiries and resolve any issues promptly and efficiently Identify and develop new business opportunities Free meal Health insurance Mobile bill reimbursements Provident fund

10-20 years experience in CRM Software. CRM System implementation, integration and maintenance CRM Strategy development Sales channel engagement Data management and customer engagement Required Candidate profile Sales CRM maintenance

Role & responsibilities Customer care manager all work Repoting to your senieros and KIA officials Customer Satisfaction and other all works Scoring maintance 0 Complain etc Preferred candidate profile

We are hiring Customer Support Representatives to join our team and deliver exceptional service to customers. If you're a strong communicator with a passion for helping others welcome Join Us

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

will lead the CRM strategy for apparel retail brand with a strong focus on enhancing customer loyalty and driving revenue growth. should have exp in consumer-driven loyalty marketing with a proven ability to design and execute data-led CRM initiative

Develop and maintain strong, long-term relationships with clients to ensure customer satisfaction and loyalty. Address customer inquiries, complaints, and issues in a timely and professional manner. Maintain accurate and up-to-date customer records.

Responsibilities: Develop & execute CRM strategies Manage customer relationships Measure & improve CRM performance Collaborate with cross-functional teams Ensure exceptional customer experiences Food allowance Annual bonus

Retention Executive Position Overview Were looking for a detail-oriented and organized CRM & Analytics Executive to support our customer engagement and loyalty program initiatives. This role will be responsible for CRM platform operations, data uploads, campaign scheduling, and analytics reporting ensuring smooth execution and measurement of retention activities. Key Responsibilities CRM Operations Configure and schedule campaigns within the CRM platform across Email, SMS, Push, and WhatsApp. Maintain customer data hygiene, audience segments, and tagging within the platform. Assist in setting up automated journeys and recurring campaign workflows. Run A/B tests and track results for optimization. Campaign Performance Tracking Monitor daily and weekly campaign metrics: delivery, open rates, click-through rates, redemptions. Prepare campaign performance reports and dashboards. Track loyalty program metrics: enrollments, redemptions, tier upgrades, and engagement rates. Data Management & Analytics Upload, clean, and manage customer data files. Build and update customer cohorts based on recency, frequency, and monetary value. Generate basic insights from customer data to support campaign planning. Maintain databases and reporting dashboards. Key Skills & Qualifications 1-2 years of experience in CRM operations, campaign execution, or marketing analytics (hospitality/F&B/e-commerce preferred). Familiarity with CRM platforms. Strong proficiency in Excel/Google Sheets, basic data analysis, and reporting. Detail-oriented, organized, and process-driven. Good communication and coordination skills. Key Performance Indicators (KPIs) Campaign execution accuracy and timeliness Data upload and hygiene accuracy Campaign reporting and dashboard maintenance quality Loyalty program and campaign performance reporting

Job Title - GN - SONG - Service - Industry-Insurance- Senior Manager Management Level :6 Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Hyderabad, Pune Must have skills: Data driven marketing, Omni-channel marketing, Generative AI, Marketing Technology, Growth marketing Good to have skills:Marketing Job Summary : The Banking Senior Manager position is within the Marketing Transformation vertical of Accenture GN Song. The individual would work at the heart of the top global banking Industry Clients and would collaborate on innovative projects while bringing in deep industry knowledge and Marketing skills. Roles & Responsibilities: Collaborate with firms to define and achieve marketing objectives. Design strategies for marketing, audience/segmentation, personalization, optimization, and channels. Develop acquisition, engagement, and retention campaigns. Analyze market trends and competitors to design client approaches. Shape operating models and address client challenges. Drive innovation and offer thought leadership. Provide solutions for complex marketing problems in financial services. Advise key client decision-makers on marketing strategy. Manage projects, including timelines, budgets, resources, and teams. Lead business development, proposal responses, and create marketing assets. Work with a team to develop strategic assessments and written materials. Professional & Technical Skills: Deep Industry Knowledge: Financial Products & Services:Understanding loans, mortgages, insurance, investments, banking, consumer banking, credit cards, capital markets and financial markets. Customer Segmentation & Behavior:Segment based on behavior, demographics, and psychographics. Financial Regulations & Compliance:Knowledge of industry and functional compliance standards like GDPR, MiFID II, AI Act, etc. Risk Management:Identify and mitigate risks in marketing strategies. Marketing Skills: Strategic Thinking:Develop comprehensive strategies aligned with business goals. Digital Marketing:Expertise in SEO, SEM, social media, email, content marketing, marketing automation, and CRM systems. Data Analysis:Interpret marketing data and derive insights using analytics tools. Customer-Centric Approach:Create targeted campaigns based on customer needs. Creative Thinking:Generate creative ideas and solutions. Project Management:Oversee campaigns, manage budgets, timelines, resources, and collaborate effectively. Platform Skills: CRM Systems:Proficiency in one or multiple CRM solutions offered by Salesforce / Adobe / Microsoft Dynamics / HubSpot. Marketing Automation:Expertise in Marketo / HubSpot / Pardot. Data Analytics:Hands-on experience in Google Analytics / Adobe Sensei / Tableau / Power BI. CMS:Experience with WordPress / Drupal / Adobe Experience Manager. Social Media Tools:Skill in Hootsuite / Buffer / Sprinklr / Meltwaters / Sprout Social. Multi-channel Marketing:Expertise in Adobe Campaign / SFMC / similar solutions. Technology Skills: Omnichannel Transformation:Enhance customer experience with digital technologies. Generative AI & Machine Learning:Implement AI-driven marketing strategies. Cloud Computing:Manage AWS, Azure, or Google Cloud-based solutions. Cybersecurity:Protect customer data with best practices and tools. Integration:Design martech stack for seamless user experience. Additional : Support business development and thought leadership. Adapt to fast-paced environments both offshore and onshore. Strong communication, presentation, and client handling skills. Team building and leadership skills to motivate diverse teams and achieve goals. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | AccentureQualification Experience: Overall experience of 10+ years in leading the development of transformative marketing strategies or leading marketing teams to execute integrated marketing plans Proven experience in leading the development of transformative marketing strategies or leading marketing teams to execute integrated marketing plans. In-depth knowledge of digital marketing, market research, and campaign deployment and optimization Hands-on working experience as seasoned marketer in a multinational financial services industry or as marketing consultant to global financial firms. Experience in working with senior management levels within existing organization / client organizations. Educational Qualification: MBA from a tier 1 institute is preferred with bachelors degree in marketing, journalism, communications, engineering or a related field

Key Responsibilities: Make outbound calls to prospective leads and follow up on incoming inquiries. 1-3 years of experience in telesales, telemarketing, or a similar customer-facing role. Annual bonus

Job Overview As the Head of Sales - India Growth at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Your key responsibilities will include building and leading a high-performing sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and delivering accurate performance forecasts. Key Responsibilities Sales Leadership & Strategy Build and lead a high-performing sales team, ensuring the achievement of sales targets. Develop and implement sales strategies to drive revenue growth and market penetration. Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Pipeline & Customer Engagement Develop and manage a robust pipeline of prospects to consistently deliver positive results. Ensure the team actively generates leads to meet assigned quotas. Understand customer sales and marketing processes, providing consultation on the best messaging programs and evangelizing SMS Magic solutions. Collaboration & Market Insights Work closely with Customer Success and Development teams to meet customer requirements effectively. Collaborate with the US-based VP of Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals Requirements Qualifications & Skills 12+ years of hands-on experience in SaaS sales. Minimum 6-8 years of experience leading a sales team. Proven ability to crush goals and quotas consistently. Strong analytical and data-driven mindset ability to interpret sales data, track campaign performance, and assess team effectiveness. Agility and adaptability ability to plan long-term while executing short-term goals efficiently. Highly customer-centric – dedicated to winning and retaining customers through exceptional service and engagement. Self-starter and highly motivated – capable of working independently and creating an impact. Strong team player – experienced in coordinating with cross-geographical teams across different time zones and cultures Benefits What SMS Magic Offers? At SMS Magic, people growth goes hand in hand with the company’s growth. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a world-class CRM messaging company. Why Join Us? Freedom & Flexibility – Manage your role in a way that works best for you. Exposure to a dynamic & growing global business. Innovative technology & tools – Work with cutting-edge SaaS solutions. Opportunities for impactful contributions – Showcase your analytical skills and make a difference. Competitive compensation & rewards – Get recognized for your performance and contributions. Work-life balance – We support a healthy and happy lifestyle, inside and outside of work. At SMS Magic, we are committed to hiring and developing passionate professionals to achieve our goal of being the world’s best messaging partner

Roles and Responsibilities Manage CRM tools such as Salesforce, Zoho CRM, Lead Squared, SugarCRM to ensure efficient customer relationship management. Develop and implement effective CRM strategies to drive business growth and improve customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and optimize sales processes. Analyze data from various sources (e.g., Google Analytics) to inform business decisions and measure campaign effectiveness. Desired Candidate Profile 6-11 years of experience in CRM Management or related field. Proficiency in at least two CRM tools (Salesforce, Zoho CRM, Lead Squared, SugarCRM). Strong understanding of CRM strategy development and implementation best practices.

Act as the main point of contact for clients, understanding and fulfilling their printing & packaging needs. Coordinate with internal teams (production, design, logistics) to ensure timely, high-quality project delivery. Monitor project progress, resolve issues promptly, and maintain clear, transparent communication. Use CRM tools to manage client data and track project updates. Identify upselling and cross-selling opportunities to grow existing accounts. Gather client feedback post-project and support retention initiatives. Provident fund

Main Responsibility : 1. Sales Coordination. 2. Follow up for dispatch and dispatch receipts for regular supply 3. Generation of RFQ (Request for quotation). 4. Follow up schedule and new purchase order. 5. Confirming order & payment collection. 6. Maintaining Customer database and customer registration form 7. Feasibility meeting arrangement 8. Invoicing 9. Supply V/s Schedule 10. Handling any query related to customer 11. Premium Freight Register 12. Payment follow up Enthusiastic, Energetic and English Well spoken

SME in CRM Workflows to lead the design and implementation of automated workflows for banking.Hands-on expertise with CRM platforms (Salesforce, Microsoft Dynamics, Pega, or equivalent) . and case management . multi-country banking operations .

Lead and manage a CRM team, clear task allocation, performance tracking, and team dev. Oversee the complete post-sales process, from booking to handover, ensuring a seamless cust exp Supervise the preparation and execution of customer documentation

Overview: The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders. Role & responsibilities: Align project outcomes with the organizations strategic objectives and provide status updates on work streams. Collaborate with business unit leaders to seek closures on MDM & Analytics touch points that pertains to field force. Collaborate with IT / Digital professionals to ensure technical support on Project management, Master Data management and Data analytics. Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi. Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals. Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards. Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM. Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders. Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders. Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making. Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement. Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution. Need based evaluation methods to be adopted, in line with BE framework. Preferred candidate profile: Minimum of 45 years of experience into small to large scale CRM Implementation. Direct experience with Project management. Proficient in Master data management with an org of Small to Large scale. Masters in IT, Data analytics or Allied streams, Bachelors in any stream