88 Crm Strategy Jobs - Page 4

Identify, qualify, and close new business opportunities related to CRM solutions. Conduct product demos and presentations to potential clients. Build and maintain strong relationships with existing and prospective clients.

At Johnson & Johnson, we believe health is everything Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity Learn more at Job Function: Pharmaceutical Sales Job Sub Function: Sales - Immunology (Commission) Job Category: Business Enablement/Support All Job Posting Locations: Chennai, Tamil Nadu, India Job Description: K ey Responsibilities : Drive business growth in territory by delivering on budgeted sales objectives on a continuous basis through effective customer relationship management, distributor management, inventory management, etc in adherence to the company s compliance standards Build sustainable, long term relationships with Key Opinion Leaders in assigned territory by involving them in our scientific engagements and other market building activities at regular intervals and through effective coverage at the right frequency Create and execute plan for conducting scientific activities such as CMEs, develop CRM strategy, and ensure effective execution of marketing strategies from time to time in order to achieve objectives through sales and servicing of listed Health Care Professionals in the prescribed territory Schedule appointments and make pre-planned sales presentations to customers Map potential of territory & develop new KOLs Ensure product availability and handle distributors Prepare and submit sales reports, forecasts & documents as required, in a timely & accurate manner Market and customer feedback on product and establish improvement plan to achieve the sales objectives Follow up with customers to resolve any issues and ensure satisfaction Collaborate with other departments to ensure a timely resolution Qualifications Education: B Sc / B Pharm (Post-Graduation in Management would be preferred ] Experience and Skills: Required: 5+ yrs of Sales experience in Immuno, viro, onco Pharmaceutical sales Meeting super specialists like Gastro, Rheumatologists, and Derma Preferred: Super speciality Pharmacuetical Sales ! Good Communicator and Executor ! Other: Languages: English , Malayalam, Hindi Travel : Kochi, Kollam, Trivandram Vehicle-eligible roles - i e YES valid driver s license, where applicable]

Roles and Responsibilities Develop and implement effective CRM strategies to drive business growth, customer retention, and satisfaction. Manage and maintain accurate records of customer interactions using CRM tools such as Salesforce.com. Collaborate with cross-functional teams to identify opportunities for process improvements and optimize sales processes. Analyze data to measure campaign effectiveness, track key performance indicators (KPIs), and provide insights for future strategy development. Ensure compliance with company policies, procedures, and regulatory requirements related to CRM management. Desired Candidate Profile 5-10 years of experience in CRM Management or a related field. Proven expertise in developing and implementing successful CRM strategies that drive business results. Strong understanding of CRM tool functionality, including Salesforce.com or similar platforms. Excellent analytical skills with ability to interpret complex data sets and communicate findings effectively.

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage (International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Role & responsibilities As a Customer Analytics lead in the Enterprise Data analytics Practice of Capgemini Invent, you will help clients across sectors and industries transform and improve their operations by leveraging data for transformative insights in customer, digital and marketing strategies. You will guide the development of innovative data-driven solutions and AI/ML use cases. You will provide supervision and hands-on delivery support advising our clients and consultants on solution approach, design, implementation, and roll-out. Additional Responsibilities: Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains. Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success. Define and oversee data/AI analytics solution approaches technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness. Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions. Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies. Build client trust through close collaboration, driving projects and managing risks Preferred candidate profile • Bachelors/Masters Degree in Computer Engineering, Computer Science, or a related field. • 15+ years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics. • Experience with integrating customer data from multiple sources, such as CRM systems, marketing automation platforms, and third-party databases, to create a comprehensive customer view. • Strong understanding of the value of data, with experience in processing behavioural and transactional data from various sources, applying predictive analytics, machine learning, and AI to improve customer insights, personalization, and retention strategies. • Bring in GenAI driven transformation within customer analytics space. • Ability to identify opportunities for process and technology improvement, defining data-driven use cases and creating associated business cases • Experience facilitating dynamic workshops with clients to identify pain-points, desires, current state, solution paths, solution designs, etc • in leading and delivering large-scale data solutions, managing enterprise-level projects, and overseeing technical and advisory teams. • Deep Expertise in one of the sectors like Life Sciences, CPR, Auto or Manufacturing

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

The Salesforce Developer will be responsible for configuring, customizing, and maintaining Salesforce applications to meet business needs.

CRM Executive & CRM Head profiles can be seen from bluechipjobs.co.in website. Position based only at Raipur location Required Candidate profile Relevant experience in CRM. Candidate joining soon will be preferred.

Manage & update CRM system with client info Track and analyze client interactions and data Lead Verification Support real estate agents with client relationship management Develop strategies for customer engagement Coordinate with sales and marketing Required Candidate profile Female candidate required for CRM with atleast 2 years of experience.

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Key Responsibilities: Serve as the primary relationship manager for tenants across the industrial and logistics parks. Facilitate seamless onboarding and handover processes, ensuring all legal, operational, and documentation requirements are met. Liaise with internal teams (design, legal, facilities, leasing, finance, project execution) to resolve tenant issues efficiently. Monitor lease terms, key milestones, and ensure timely onboarding, renewals, escalation implementation, and compliance tracking. Address client queries related to infrastructure, operations, fit-out support, service levels, and billing. Support the asset and leasing teams in renewals, expansions, and cross-selling opportunities across the portfolio. Conduct regular site visits and client meetings to proactively assess satisfaction and improvement areas. Maintain accurate client records and interactions in CRM systems and generate periodic engagement reports. Assist in organizing occupier engagement programs, feedback initiatives, and property-specific events. Key Requirements: Graduate in Business, Real Estate, Engineering, Law or related fields; MBA preferred. 3-5 years of experience in client relationship or property management roles, preferably within Industrial & Logistics real estate. Strong understanding of I&L leasing structures, operational frameworks, and client expectations. Proficient in lease documentation processes, customer service tools, and reporting. Excellent interpersonal and communication skills with the ability to manage diverse stakeholders. Preferred Attributes: Exposure to managing Grade-A industrial, warehousing parks or logistics hubs. Working knowledge of CRM systems, lease administration platforms, and MS Office. Problem-solving attitude with a proactive and service-oriented mindset. Willingness to travel locally to site locations and tenant offices. Working knowledge of AutoCAD is an added advantage