Posted:4 hours ago|
Platform:
Work from Office
Full Time
Minimum Requirements : Advanced MS Excel (VLOOKUP, Pivot Tables, Macros, Conditional Formatting, Data Validation). Experience with CRM tools (preferred: Salesforce, Zoho, HubSpot, Freshworks, etc.) Knowledge of consumer trends & trade practices. Data analysis and reporting. Attention to detail and high accuracy in data handling. Strong organizational and time-management skills. Good communication and team coordination skills. Key Responsibilities: Maintain, update, and clean customer data using Excel spreadsheets and other tools. Preparation of Monthly/Annual Collection plan, Overseeing the preparation of weekly MIS reports and ensuring streamlined cash-flow. Create and manage reports, dashboards, and trackers to monitor CRM KPIs and customer engagement metrics. Perform data validation, duplication checks, and segmentation to ensure data accuracy. Coordinate with the marketing, sales, and customer support teams to provide backend support for campaigns and customer lifecycle management. Analyse data trends and provide actionable insights to improve CRM strategies. Assist in setting up workflows, automations, and triggers in CRM tools (e.g., Salesforce, Zoho, HubSpot). Maintain proper documentation and SOPs for data management processes. Support UAT and implementation of new CRM features or integrations as required. Handle bulk data uploads, exports, and backups regularly.
HomeKraft Infra
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