86 Crm Strategy Jobs - Page 2

Roles and Responsibilities Manage investor relations through effective communication, ensuring timely updates on investment strategies and reporting. Develop and implement CRM strategies to enhance relationships with investors, limited partners, and other stakeholders. Prepare comprehensive investor reports, including financial statements, market analysis, and portfolio performance reviews. Collaborate with cross-functional teams to identify new business opportunities and develop investment strategies aligned with company goals. Ensure compliance with regulatory requirements related to investor communications and disclosures. Desired Candidate Profile 1-5 years of experience in Investor Relations or a similar role within the Private Equity industry. Strong understanding of CRM management principles and practices for managing complex datasets. Excellent analytical skills for preparing detailed investor reports using various tools such as Excel or PowerPoint. Ability to work effectively under pressure to meet tight deadlines while maintaining high-quality output standards.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. We are expanding our Vlocity practice team and seeking talented, enthusiastic, and passionate Solution Developers to leverage native Vlocity functionality in delivering customer requirements efficiently, with minimal customization. Primary Skills 3+ years of experience in Vlocity development and Salesforce implementation. Extensive knowledge of CPQ/EPC industry standards and best practices. Strong expertise in Vlocity implementation —hands-on experience is mandatory . Deep understanding of industry-specific CRM solutions , such as Quote-to-Order, MACD, and Policy Management . Proficiency in Project Management tools & best practices . Strong grasp of Systems Analysis & Design . Experience in Requirement Estimation & User Story management . Excellent communication skills , capable of writing professional emails, leading whiteboard discussions, and delivering technical presentations. Hands-on experience documenting business applications (CRM, CPQ, Order Management). Ability to read and understand front-end code (JavaScript, JSON, HTML, CSS). Thorough understanding of REST APIs . Bachelors Degree Secondary Skills Proficiency in Salesforce technologies (Apex, VisualForce, Lightning). Strong understanding of Vlocity framework & CPQ . Familiarity with Java, SOAP APIs, REST (JSON, XML) . Knowledge of Data Modeling & Process Modeling tools . Experience working with Git & Continuous Integration (CI/CD) . Self-starter with a passion for learning new skills and technologies . Ability to solve complex problems and optimize processes . Exposure to industries like telecommunications, media, energy, or utilities is a plus. Location - Bengaluru,Mumbai,Pune,Kolkata,Chennai

Responsibilities: * Manage customer relationships through CRM software * Ensure high levels of client satisfaction & retention * Develop strong communication skills with clients * Collaborate on CRM strategy & execution

Roles & Responsibilities: Collaborate with clients to analyze business requirements and implement tailored marketing automation strategies using HubSpot CRM. Design and deploy custom workflows, email automation, and lead scoring systems to enhance campaign performance. Configure and optimize HubSpot properties, forms, landing pages , and sales pipelines . Create detailed performance dashboards and reports using HubSpot analytics and custom reporting tools. Deliver onboarding, training, and ongoing support to ensure clients gain full value from HubSpot. Stay updated on HubSpot product updates and best practices to drive continuous improvement. Required Skills: 2-3 years of hands-on experience with HubSpot Implementation, Hubspot Marketing Hub and Sales Hub . Proven track record in creating custom workflows, automation sequences , and lead nurturing campaigns. Strong understanding of HubSpot CMS, integrations , and REST APIs is a plus. Ability to troubleshoot HubSpot features (email, forms, landing pages) and provide solutions quickly. Excellent communication and stakeholder management skills; ability to explain technical solutions in simple terms.

Role & responsibilities Developed and implemented a successful customer loyalty strategy within the business ecosystem. Designing of program processes along with SOP for clear visibility of goals. Campaign Designing and Management. Ensured customer engagement was effectively aligned within the ecosystem. Oversaw the seamless backend deployment from the factory to centralized IT infrastructure. Implemented a unified loyalty environment encompassing the complete product portfolio. Designed a reward fulfillment strategy and integrated partners into the backend. Successfully deployed on-ground teams aligned with organizational objectives. Participation in Fabricators, Carpenters, and Contractors meetings, fostering important relationships. Integrated multiple communication channels into the program infrastructure for enhanced effectiveness. Project Budgeting and payout planning.

Skills Required : Process Excellence, Automation, Stakeholder Management, Program Management, Analytics Education/Qualification : Graduate Desirable Skills : Lean Six Sigma, Customer Interfacing, CRM Strategy, Customer Experience Management Years Of Exp : 5 to 8 Years

Respond/resolve complaints quickly CRM campaigns Identify new/cost-efficient communication channels Track order placement, fulfillment, Dispatch, Shipping, follow up Track lead generation, segmentation, qualification,scoring & conversion Warranty Mgt Required Candidate profile 12+ years exp in Customer Relationship Management Lead Management Analytical, Teamwork,Customer Service & Problem solving skills Data Analysis Market Knowledge Good English Communication-written/Oral Perks and benefits Good CRM exp in Engineering & Product Company-MUST

Responsibilities: * Manage customer relationships using CRM tools & strategies. * Implement CRM solutions with focus on ROI. * Collaborate cross-functionally on sales, marketing & support initiatives. Provident fund

Role & responsibilities • Lead and manage the entire CRM department for the project • Supervise CRM executives and ensure timely execution of post-sales activities • Handle end-to-end documentation agreements, demand letters, receipts, allotments, and possession formalities • Ensure seamless coordination with Sales, Accounts, Legal, and Site teams • Maintain and update accurate client records in CRM software and Excel • Proactively resolve client concerns with a customer-first approach • Manage professional communication email, telephonic, and in-person • Plan and execute possession handovers smoothly, ensuring complete customer satisfaction • Drive initiatives to enhance client experience and retention Preferred candidate profile • In-depth knowledge of real estate post-sales processes • Excellent communication & client handling skills • Strong leadership and team management abilities • Expertise in CRM software and Microsoft Excel • Well-versed in agreement drafting & legal coordination • Effective coordination across departments • Strong problem-solving and decision-making skills • Ability to manage possession procedures smoothly

Role & responsibilities Strong client communication & follow-up Handling customer queries, agreements, and documentation Coordination with sales, accounts & site teams Managing post-sales activities allotments, demand letters, receipts CRM software knowledge & Excel proficiency Professional email and telephonic communication Excellent interpersonal and problem-solving skills

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Key Responsibilities Generate qualified leads and convert them into paying clients. Build and manage the sales and marketing funnel to drive B2B customer acquisition. Reach out to potential clients through cold calling, emails, LinkedIn, and referrals. Present and pitch FINB Tech's fintech products to CXOs, Product heads, and decision-makers. Collaborate with product and marketing teams to refine GTM strategies. Maintain a strong pipeline and track leads through the CRM. Report directly to the management on performance and lead status. Requirements 1 to 3 years of experience in sales, business development, or client acquisition (preferably in fintech, SaaS, or API-based products ). Strong understanding of fintech/B2B sales cycles. Excellent communication and negotiation skills. Ability to independently manage leads and close deals. Knowledge of CRM tools, lead nurturing, and funnel building. Immediate joiner preferred. Preferred candidate profile We are looking for a self-driven Sales Executive to join our growth team and play a key role in lead generation and client acquisition.

Walk-in Drive at DTDC Express Ltd looking to a few candidates for the Mumbai Goregaon Location. Interview Date: 06 - June - 2025 to 10 - June -2025 Interview Timing: 11:00AM - 4:00PM Interview Mode: Walk-in Qualification: Any Graduate Interview With: Saurav Patil Interview Venue Address: DTDC Express Ltd, Plot No. 14, Vijay Nagar, Nr. Virwani Industrial Estate On Western Express Highway, Goregaon (E) Mumbai 400063. Kindly carry a updated copy of your resume Job Description:Location: Mumbai (Goregaon) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Executive / Sr.Executive CRM Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client. Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs. Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner. Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times. Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction. Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience. Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement.

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

Responsibilities: * Develop & execute CRM strategies * Analyze customer data & insights * Manage customer relationships * Implement CRM solutions * Collaborate with sales team on lead generation

JOB DESCRIPTION Job Title : Customer Relations Manager Function : Retail Department : Sales & CRM Location : Hyderabad Reporting to : Regional Sales Manager _____________________________________________________________________________ Job Summary: As a Customer Relationship Manager (CRM) your primary responsibility is to build and maintain strong relationships with customers to ensure their satisfaction and loyalty. You will play a crucial role in understanding customer needs, resolving any issues, and providing exceptional service throughout the entire customer journey. 1)Relationship Building: Develop and nurture relationships with new and existing customers. Understand customers' preferences, needs, and purchase patterns. Act as a trusted advisor to customers, offering guidance and suggestions on products and services. 2)Customer Service: Provide exceptional customer service by promptly responding to inquiries, concerns, and complaints. Ensure timely and accurate resolution of customer issues, coordinating with other departments as necessary. Handle escalated customer situations, demonstrating empathy and problem-solving skills. Proactively follow up with customers to ensure their satisfaction and address any outstanding concerns. 3)Customer Feedback and Data Analysis: Collect customer feedback and conduct surveys to gauge satisfaction levels. Analyze customer data and trends to identify areas for improvement in products and services. Provide feedback and suggestions to the management team to enhance the overall customer experience. 4)Industry Knowledge: Stay updated on the latest trends, developments, and competition within the industry. Attend industry events, conferences, and trade shows to network and expand knowledge. Critical Success Factor Excellent interpersonal and communication skills. Strong problem-solving and conflict resolution abilities. Detail-oriented with excellent organizational and time management skills. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite Ability to work collaboratively in a team environment. Education & Experience Min Graduate / Bachelor's degree in business, marketing, or a related field (preferred). 1-4 Yrs of Proven experience in customer relationship management or a similar customer-facing role, preferably within the furniture industry / Retail /BPO

Role & responsibilities Marketing & Selling of Jointing Sheets and Gland Packing Products to Industrial Segments Conducting Exhibition & Seminars Preferred candidate profile Candidate should have 6 - 9 years of experience in industrial sales . Candidate be B.sc/Diploma in mechanical / B.tech

Role CUSTOMER RELATIONSHIP MANAGER Reports to: Head of Marketing Team: Works with Sales Executives, Digital Marketing, & Customer Support Location: Corporate Office (NAGPUR) / Retail Stores Role Overview: The Customer Relationship Manager (CRM) will be responsible for building strong customer relationships, enhancing loyalty, and driving repeat sales. They will focus on personalized communication, managing high-value clients (HNI customers), handling feedback, and executing loyalty programs to enhance customer retention in both offline and online jewellery sales. Key Responsibilities: 1. Customer Acquisition and Retention Connecting with leads from Digital marketing and acquiring new customers Converting the leads to visits at our stores to increase footfalls Converting leads to sales for online stores 2. Customer Engagement & Relationship Building Develop long-term relationships with existing and new customers, ensuring a high level of satisfaction. Engage with High-Net-Worth Individuals (HNIs) and VIP clients for personalized service. Create tailored offers and exclusive experiences for repeat customers. 3. Customer Loyalty & Retention Manage and execute loyalty programs to encourage repeat purchases. Ensure effective communication via calls, emails, WhatsApp, and SMS for festivals, anniversaries, birthdays, and special occasions. Track and improve customer satisfaction (CSAT) and Net Promoter Score (NPS). 4. Sales Support & Upselling Work closely with the sales team to drive repeat purchases through relationship-based selling. Identify cross-selling and upselling opportunities (e.g., offering matching jewellery sets). Maintain customer purchase history to suggest new designs based on preferences. 5. Handling Customer Queries & Complaints Address and resolve customer grievances effectively, ensuring timely redressal. Work with store managers and digital teams to ensure a seamless customer experience. Implement strategies to convert negative feedback into positive experiences. 6. CRM Database Management Maintain an updated database of all customers, including contact details, purchase history, and preferences. Segment customers for targeted marketing campaigns (e.g., bridal jewellery promotions, festive offers).Utilize CRM software to track and analyze customer interactions. 7. Events & Personalized Customer Experiences Organize exclusive events, private shopping experiences, and jewellery previews for VIP clients. Coordinate personalized gifting ideas for loyal customers. Work with the marketing team to invite customers for new collection launches. 8. Online & Offline Customer Experience Management Ensure a seamless experience between physical store visits and online interactions. Monitor and improve post-purchase services, including packaging, delivery, and after-sales support. Implement referral programs to encourage word-of-mouth marketing. Key Performance Indicators (KPIs) for CRM KPI Measurement Metric New Customer Acquisition New customers acquired through calling both offline and Online leads Leads to conversion ratio Customer Retention Rate % of repeat customers vs. total customers No. of Gold Plans booked Net Promoter Score (NPS) Customer survey feedback on brand loyalty No. do diamond plans booked Customer Satisfaction Score (CSAT) Survey ratings & feedback Repeat customers number Repeat Purchase Rate No. of returning customers per month Amount of repeat purchases Loyalty Program Enrollment % increase in loyalty memberships No. of feedback collected HNI Customer Engagement No. of personal interactions, event attendance Upsell & Cross-Sell Revenue Additional sales generated through personalized offers Response Time for Queries Average time taken to respond to customer complaints Customer Database Growth No. of new contacts added with complete details Customer Referral Conversion No. of new customers through existing customer referrals

Manage and optimize CRM systems. Analyze customer data, improve engagement strategies, and implement automation tools. Enhance customer experience, support sales, and ensure data accuracy. Strong analytical and technical skills required.

Role Overview - As the CRM Lead, you will be r esponsible for developing innovative, cost effective and credible operational solutions for clients across a wide range of Industry Sectors. These solutions will include development of omnichannel contact centre and back-office operations, including digital transformation and best shoring options. You will design , implement , and optimize CRM systems to enhance business processes and i mprove customer interactions. Mandatory Skillset: Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics). Business process analysis and project management (Prince 2 advantageous). Technical expertise in integrating and optimizing technologies across the organisation. C reative solution development of omni-channel contact centre and backoffice operations, including digital transformation. Strategic organisational and p rocess change, process optimizatio n, transition, and transformation for onshore, offshore, and nearshore business opportunities Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members. Strong analytical and problem-solving skills. Ability to adapt to changing business needs and technology trends. Collaborative mindset with a focus on team success. Creative thinking and a proactive approach to improving business processes. Qualifications and Experience: 5-7 years proven cross-industry experience ideally including Public Sector. Extensive background in business process outsourcing and customer relationship management ( CRM ) solutions. Holding a degree in Computer Science, Information Technology, or possessing relevant work experience. Demonstrated proficiency in CRM solution architecture, business process outsourcing, and systems integration. Skilled in Contact Centre Management, Customer Experience (CX), Management Outsourcing, and Service Delivery. Expertise in CRM strategy, implementation, and delivery. Proven track record in business development, sales, and operational management ( BPO / Contact Centres ). Experienced in client, project, and account management (Client B2B). Familiar with outsourced service environments (BPO & Contact Centres). Knowledgeable in omni-channel c ontact centres, digital marketing, social media CRM , back office, transactional & telephony-based technologies. Adept at multi-stakeholder management, commercial management, and offshore contact centre/BPO delivery models

Job Title: CRM Executive - Sales Support Location: Chennai (Work from Office) Experience: 0-2 years Company: Lumel - A Product Development Company About Us We are a fast-growing product development company focused on building world-class BI & Analytics solutions. With offices in Chennai and the US, we thrive on innovation, customer focus, and building teams that love what they do. Job Summary We are looking for a smart and enthusiastic individual to support our Sales team by managing CRN-related tasks, maintaining and learning our CRM system (HubSpot), and ensuring smooth communication and coordination with clients and internal stakeholders. Key Responsibilities Manage and update CRN (Channel Reseller Network) data and documentation. Learn and maintain our CRM tool (HubSpot) for daily operations. Coordinate with the Sales team to track leads, opportunities, and client communications. Help ensure data accuracy and consistency across all sales and CRM systems. Communicate professionally with clients and partners, maintaining good rapport and responsiveness. Identify and flag gaps or inefficiencies in the CRN or CRM processes and suggest improvements. Provide basic reports or dashboards from CRM when needed by Sales or Management. What are we looking for in the candidate A fast learner, especially with software tools and CRM systems. Possess strong common sense and logical thinking abilities. Excellent verbal and written communication skills. Detail-oriented, organized, and proactive. Able to work independently and as part of a team. Qualifications Any Bachelor s degree. 0-2 years of experience in sales support, CRM handling, or similar roles. Familiarity with HubSpot (preferred but not mandatory - training will be provided). Basic knowledge of B2B sales processes is a plus. Why Join Us Work in a fast-paced, high-learning environment. Be part of a supportive and energetic sales and marketing team. Opportunities to grow into roles in CRM strategy, sales ops, or account management.

1. Customer Lifecycle Management 2. Customer Communication & Engagement 3. Issue Resolution & Service Delivery 4. CRM System & Reporting 5. Manage CRM software and ensure accurate and updated client data. 6. Compliance & Documentation Required Candidate profile • Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field. • 3–4 years of experience in CRM, customer service, or relationship management, in real estate.

Job Objective: To manage end-to-end post-sales customer interactions, ensure timely documentation, address queries, coordinate handovers, and enhance customer satisfaction through efficient communication and support. Key Roles & Responsibilities: 1. Customer Interaction & Query Resolution Act as the primary point of contact for all customer queries post-booking. Handle inbound customer communication via calls, emails, and visits. Maintain a courteous and professional tone in all interactions. 2. Post-Sales Documentation Coordinate with customers for agreement execution, registration, KYC, and payment acknowledgments. Ensure accuracy and timely completion of all post-sales paperwork. Liaise with the legal and accounts team for document verification and compliance. 3. Payment Tracking & Follow-up Monitor payment schedules and send timely reminders for due or overdue installments. Share demand letters, architects certificates, and receipts with customers. Coordinate with the accounts team for reconciliation and confirmation of payments. 4. Customer Database & Records Management Maintain updated and organized records of customer data in CRM software and physical files. Regularly update customer status sheets, payment logs, and communication records. 5. Flat Allotment & Handover Coordination Assist in flat allotment letters, parking allotments, and possession formalities. Coordinate site visits and handover schedules with the execution/engineering team. Maintain checklist of deliverables and customer handover documents. 6. Customer Satisfaction & Relationship Management Conduct periodic follow-ups for feedback, referrals, and testimonials. Ensure proactive communication regarding project progress, delays, or changes. Resolve complaints or escalate unresolved issues to the concerned department. 7. Coordination with Internal Departments Work closely with sales, legal, finance, and site teams to ensure aligned communication. Participate in internal review meetings and report CRM updates. 8. Compliance & Reporting Ensure adherence to RERA guidelines and internal SOPs for customer interaction. Generate weekly and monthly reports on customer status, complaints, and closures. Key Skills Required: Excellent verbal and written communication Strong customer-centric approach Proficiency in MS Excel, Word, and CRM software Ability to handle pressure and multitask Attention to detail and follow-ups

Responsibilities: * Develop & execute CRM strategies * Measure & report on CR performance metrics * Collaborate with cross-functional teams * Manage customer relationships through CRM tools * Ensure exceptional customer experiences