Senior Manager - Customer Success

Designation : Manager/Sr Manager Business Assurance

Location : Bangalore - Diamond District, Domlur.

Key Responsibilities:

• Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs.
• Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns.
• Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty.
• Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities.

Skills and Experience:

• Min 8 years of experience.
• The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry.
• Proficient in Microsoft Excel.
• Conflict resolution.
• Cross-functional team collaboration.
• Presentation and reporting skills.
• Have the flexibility and availability to travel (approx. 50% of time)