CRM Software Administrator

JOB DESCRIPTION

Job Title: CRM Administrator

Job Timing: 1:00 PM to 10:00 PM

Job Location: Dwarka, Delhi 110075

Job Type: Full-time

Salary: ₹2,40,000 – ₹4,20,000 per annum

Job Description:

We are looking for a detail-oriented and proactive CRM Administrator to manage and maintain our Customer Relationship Management (CRM) system. The ideal candidate will be responsible for ensuring data accuracy, improving customer experience through effective CRM usage, and supporting the sales and support teams by optimizing CRM processes.

Responsibilities:

· Customize Fields, Forms & Modules.

· Create custom workflows to automate routine tasks assignments, lead routing or e-mail alerts.

· Configure business rules and approval processes, map existing sales, service into CRM structure.

· Customize Dashboards and different reports.

· Set Role- based Access and permissions.

· Customize Customer Journey Mapping.

· Customize departmental based customization in CRM.

· Customize feed in to CRM from other tools or in-house dialer.

· Ability to customize and integrate in-house CRM to other tools.

· Collect internal feedback from users to make necessary improvements in CRM layout or workflows.

· Keep track of all customizations and ensure they are documented.

· Regularly test and update plugins or scripts after CRM upgrades.

Requirements:

· Master’s degree (preferred).

· Minimum 2 years of total work experience in CRM management or administration.

· 1+ year of experience in Zoho CRM.

· Proficiency in using CRM tools (e.g., Zoho, Salesforce, HubSpot, etc.).

· Testing & development experience of Zoho.

· Ability to work independently and collaboratively with cross-functional teams.

· Detail Oriented & Organizational abilities.

· Strong problem-solving and analytical skills.

· Knowledge of integrating CRM to other departmental software.

· Customization & development of current and new tools.

· Comfortable with UK shift timings (1:00 PM – 10:00 PM).

Additional Details:

· Interview Location: Dwarka, Delhi 110075

· Work Location: In-person

Benefits:

· Commuter assistance

· Paid sick time

· Paid time off

· Bonus pay

Application Question:

· Are you comfortable working from 1:00 PM to 10:00 PM (UK shift)?

Contact:

Speak with the employer – +91 9625718833

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Paid sick time
• Paid time off

Schedule:

• Monday to Friday
• UK shift

Work Location: In person

Speak with the employer
+91 9625718833