CRM Manager

Prega World is looking for a compassionate and organized Customer Relationship Manager (CRM) to act as the first point of contact for patients and ensure a smooth, supportive, and trustworthy experience throughout their fertility journey. You will be responsible for managing patient queries, guiding them through treatment plans, maintaining consistent communication, and ensuring a high level of patient satisfaction.

Key Responsibilities:

• Patient Interaction & Counselling:
• Act as the primary point of contact for new and existing patients.
• Explain treatment processes, pricing, and packages in a simple, empathetic manner.
• Handle patient queries via phone, email, WhatsApp, and in-person.
• Lead Management:
• Follow up with potential leads from online campaigns, social media, doctor referrals, and walk-ins.
• Track patient inquiries using CRM software and ensure timely follow-ups.
• Convert leads into consultations and procedures.
• Relationship Building:
• Build trust and maintain long-term relationships with patients.
• Ensure consistent communication and emotional support to patients during their fertility journey.
• Coordination:
• Coordinate appointments between patients and doctors/embryologists.
• Work closely with clinical and support teams for smooth treatment execution.
• Data & Reporting:
• Maintain accurate patient records and update CRM tools.
• Generate daily, weekly, and monthly reports for management review.
• Track patient satisfaction and suggest improvements.
• Feedback & Service Quality:
• Collect feedback post-treatment to measure satisfaction and identify areas for improvement.
• Resolve concerns or escalate them to appropriate departments.

Key Skills & Attributes:

• Excellent communication and interpersonal skills (English, Hindi; local language is a plus)
• Empathetic and patient-centric approach
• Strong sales and persuasion skills
• Good knowledge of CRM tools (Leadsquared, Zoho, Salesforce, etc.)
• Familiarity with IVF processes is an added advantage
• Ability to handle sensitive and emotional situations with care.

Why Join Prega World?

• Opportunity to make a real difference in people's lives
• A supportive, inclusive, and growth-oriented work environment
• Competitive salary and performance-based incentives

Job Type: Full-time

Pay: ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person