851 Crm Management Jobs - Page 26

Responsibilities: * Manage sales pipeline using CRM software. * Develop sales strategies and plans. * Coordinate with cross-functional teams on product launches. * Generate leads through technical presentations. Follow up on leads Annual bonus

Responsibilities: * Prepare financial reports using Google Sheets & Excel. * Manage client accounts through CRM software. * Conduct tax preparation with TDS returns. & GST Returns * Collaborate on project reports and multitask tasks. * Project Report

CRM is Responsible for managing client relationships post-sale, ensuring customer satisfaction, handling client inquiries, resolving issues and providing post sales support. Working knowledge of Far Vision ERP. Maintain all documentation of client, Required Candidate profile Ability to manage multiple client accounts and tasks simultaneously. Prepare and share demand letters and payment schedules. Coordinate for Agreement to Sale (ATS), Sale Deeds, possession formalities. Perks and benefits Hike on current salary, PF and Leave encashment.

Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Good command of MS Office (Excel, PowerPoint) and CRM platforms Experience in solar energy, e-commerce platforms or IT/BPO firms

Responsibilities: Lead ERP & CRM implementation Manage inventory levels Oversee purchase orders Ensure customer satisfaction through people management skills Collaborate with industry partners E-commerce order shipping and processing Staff management

Responsibilities: Collaborate with cross-functional teams on product dev & launches Lead sales strategy, manage team & drive revenue growth Meet sales targets through strategic planning & execution

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Were looking for an experienced CRM Head to lead post-sales operations and customer experience for a reputed real estate developer. The role involves managing client servicing, documentation, possession, collections, and grievance resolution. Key Responsibilities Drive CRM strategy to enhance customer satisfaction and retention Oversee post-sales processes: documentation, payments, possession, and handovers Handle customer queries, complaints, and escalations effectively Manage annual collections of 100+ Cr with strong control mechanisms Coordinate with Sales, Legal, Finance, and Projects for seamless execution Ensure compliance with RERA and legal documentation standards Implement loyalty and engagement programs post-possession Use CRM tools, ERP systems, and MS Office for reporting and insights Requirements 15+ years in CRM/post-sales, with 5+ years in a leadership role in real estate or construction Strong knowledge of RERA, legal documentation, and possession processes Proven experience in high-value collections management Proficient in CRM software, ERP, and MS Office Excellent communication, problem-solving, and team leadership skills

We are looking for a CRM post, should have good communication skills required candidates job responsibility build and maintain relationships with clients, resolve issues and complain coustomer service kinds of work any information pls call 9131801661

Job Title: CRM & Customer Relation Manager Location:: Noida company: Unnati fortune holding limited Salary: 30k - 45k per month Experience Required: 5-6 years (CRM expertise mandatory) Education: Graduate (Any discipline) Age : 30year maximum interview location : Address: AAA House 64, near Modi Mill, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020 Job Description Unnati is seeking a seasoned Builder with hands-on experience in FAR Vision software and a strong background in Customer Relationship Management (CRM). The ideal candidate will bring 5-6 years of practical expertise in managing CRM systems within the real estate or construction sector. Key Responsibilities: Operate and manage FAR Vision software for builder operations. Oversee CRM workflows, ensuring timely and effective customer engagement. Collaborate with sales, accounts, and project teams to streamline client interactions. Maintain and update customer databases and transaction records. Troubleshoot software issues and coordinate with tech support as needed. Generate regular reports and dashboards for management. mandatory for property and real estate work Requirements: 5-6 years of experience in CRM operations (preferably in the real estate/construction sector). Proficiency in FAR Vision software is mandatory. Strong communication and interpersonal skills. Ability to multitask and prioritize in a dynamic work environment. Graduate degree from a recognized institution

Responsibilities: * Maintain accurate data records * Analyze sales performance * Manage CRM system * Will be responsible for auditing and maintaining data accuracy in our CRM system, Annual bonus Provident fund

Looking for a proactive and customer-focused Assistant Manager CRM with at least 4yrs of exp in the real estate industry. The ideal candidate will manage client relationships post-sale, ensure a seamless handover process, address customer queries.

Role & responsibilities Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required Preferred candidate profile Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. If interested please reach out to me at hr@astorialiving.in

Job Title: Business Development Executive (BDE) Location : No. 11, Sector 142, Noida Salary: 20,000 40,000 per month Experience: 2 5 years Industry: Consulting, Staffing , Recruiting Job Summary We are looking for a dynamic and results-driven Business Development Executive to join our team at No. 11, Sector 142, Noida. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth. Key Responsibilities Generate leads through cold calling, networking, and digital platforms Meet potential clients to understand their needs and propose relevant solutions Maintain a strong pipeline of prospects and close deals to achieve monthly targets Collaborate with internal teams for proposal creation and client onboarding Keep accurate records of interactions and follow-ups in CRM systems Attend industry events and contribute to branding efforts when required Requirements Bachelor's degree in Business, Marketing, or a related field Strong communication, negotiation, and interpersonal skills Self-motivated with a target-oriented mindset Ability to work independently and as part of a team Experience in B2B or B2C sales is a plus

Job Title: Telecaller / Inside Sales Executive (Hindi / English / Kannada / Malayalam / Telugu) Company: Nexture Location: Remote Experience: 0 - 3 Years Education: Undergraduate (Completed) Industry: BPO / Call Centre / ITES Functional Area: Sales / Business Development / Telesales Employment Type: Full Time CTC: 1.5 - 3 lpa (+Incentives) Company Overview: At Nexture, we specialize in modern BPO solutions tailored for high-performance sales and customer engagement. We provide sales outsourcing and manage inside sales teams for growing businesses across India and globally. With our tech-enabled infrastructure and performance-first approach, we empower brands to scale with confidence. Learn more about us at www.nexture.live. Language Requirements: a) Hindi: Native or fluent + English: Conversational (ability to understand and communicate clearly ) b) Kannada ( Native ) + English: Conversational (ability to understand and communicate clearly ) c) Malayalam ( Native ) + English: Conversational (ability to understand and communicate clearly ) d) Telugu ( Native ) + English: Conversational (ability to understand and communicate clearly) Job Description: We are looking for energetic and motivated Telecallers / Inside Sales Executives across cities to join our growing team at Nexture. This is an excellent opportunity for people looking to build and grow their career in sales, communication, and client engagement in a fast-paced and professional environment. Key Responsibilities: - Make outbound calls to potential customers and explain product/service offerings - Understand customer needs and effectively pitch relevant solutions - Maintain accurate records of calls and update CRM systems regularly - Follow up with interested leads and nurture them through the sales process - Meet weekly/monthly targets for calls /QA score and lead conversions - Collaborate with team leads and trainers to continuously improve performance Key Skills Required: - Strong verbal communication skills - Basic computer proficiency (MS Office, typing, email handling) - Good listening and interpersonal abilities - Goal-oriented attitude and willingness to learn- Comfortable using CRM tools and sales scripts after training Eligibility Criteria: - Freshers welcome; no prior experience required - Must have completed undergraduate education or show proof of relevant ups killing to make up for lack of degree Compensation and Benefits: - Salary: 12,000 35,000 per month (depending on qualifications & previous CTC) - Incentives: Potential to earn additional sales incentives on top, subject to client-specific performance criteria - Structured training and skill development programs. Chance to learn from Industry Leaders - Growth path to senior sales roles and team leadership Apply Now if you're ready to begin your career journey in a modern, sales-first BPO and be part of Nexture’s mission to power the next generation of high-performing sales teams.

Candidate Requirements: Fluency in English Relevant experience in communications, journalism, or a related field Strong grammar, writing, and editing skills Ability to write structured messaging and clear content An eye for clean design in graphics and layout Good understanding of customer experience and ability to identify improvement opportunities

Can communicate in both English & Hindi, experience in telecalling, outbound, telesales, lead generation lead generation Outbound telecalling exposure is preferred.

Seeking a dedicated Alumni Management Officer to strengthen engagement with our global alumni community. This role is key to building lasting connections with former students of its clients by developing and executing strategic alumni engagement programs that contribute to its clients Institutes academic, cultural, and philanthropic initiatives. Key Responsibilities Design and implement alumni engagement programs in collaboration with the Head of Digital Marketing and Head of Student Services (based overseas). Maintain and update the alumni database to ensure accurate and up-to-date records. Manage alumni communications including newsletters, event invitations, and social media updates. Organize and coordinate alumni events such as reunions, webinars, and networking opportunities. Serve as the primary contact for alumni inquiries, feedback, and engagement opportunities. Collaborate with academic and administrative teams to involve alumni in mentoring, guest lectures, and career development activities. Track and report on alumni engagement metrics to senior leadership. Key Selection Criteria Bachelors degree in Communications, Marketing, Public Relations, or a related field. Prior experience in alumni relations, stakeholder engagement, or community outreach is highly desirable. Exceptional communication and interpersonal skills with a strong customer service orientation. Proficiency in CRM systems, email marketing platforms, and social media tools. Strong organizational, event management, and project coordination skills. Ability to work independently while collaborating effectively with international teams. High standards of integrity, confidentiality, and alignment with Stakeholders/Clients values.

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The CRM & Loyalty Advisor will drive the development, execution, and optimization of customer loyalty and CRM programs, focusing on strengthening customer relationships, enhancing brand loyalty, increasing customer lifetime value, and delivering seamless customer experiences. This role combines strategic thinking, customer insights, operational excellence, and CRM expertise. The advisor will collaborate cross-functionally with marketing, data analytics, sales, and customer service teams to design, implement, and monitor loyalty and CRM initiatives that engage customers, foster brand advocacy, and drive business growth. What are we looking for Technical Skills: CRM PlatformsHands-on experience with CRM systems (e.g., Salesforce Marketing Cloud) to manage customer databases, segment audiences, and analyze customer behaviors. Digital Marketing ToolsFamiliarity with marketing automation tools, loyalty program software, customer segmentation platforms, and campaign management systems. Data AnalyticsAbility to interpret customer data to uncover insights, trends, and opportunities for optimization within CRM and loyalty strategies. Project ManagementSkilled in managing multiple projects simultaneously, from concept to execution, ensuring deadlines and business objectives are met. Core Competencies:Customer-Centric Mindset Analytical and Strategic Thinking Strong Verbal and Written Communication Skills Problem-Solving and Innovation Attention to Detail and Data Accuracy Creativity and Agility in Strategy Execution Experience:35 years of experience in CRM management, customer loyalty, or digital marketing roles within consumer-focused organizations. Demonstrated success in designing and managing CRM and/or loyalty programs that improved customer engagement and retention. Experience in campaign management, customer segmentation, and lifecycle marketing. Cross-functional collaboration experience, with the ability to align CRM and loyalty strategies across teams. Knowledge of customer lifecycle frameworks, personalization techniques, and marketing automation tools. Education:Bachelors degree in Business, Marketing, Communications, or a related field. Masters degree (MBA) or a specialization in CRM, Digital Marketing, or Customer Experience Management is an advantage. Certifications in CRM platforms (e.g., Salesforce Administrator/Marketing Cloud), digital marketing, or customer experience are desirable. Roles and Responsibilities: Loyalty Program ManagementOversee the daily operations and continuous optimization of loyalty programs, ensuring alignment with business goals and evolving customer needs. CRM Strategy Development:Assist in designing and implementing CRM strategies to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer satisfaction and driving loyalty. Customer EngagementDevelop personalized, data-driven customer journeys and communications across CRM and loyalty channels to enhance engagement, retention, and brand advocacy. Strategic PlanningProvide strategic recommendations for new loyalty and CRM initiatives based on customer behavior analysis, market trends, and competitor benchmarking. Campaign ManagementPlan, execute, and optimize CRM campaigns including email marketing, SMS, app notifications, and loyalty program communications, ensuring personalization and relevance. Cross-Functional CollaborationWork closely with marketing, sales, data analytics, IT, and customer service teams to ensure the seamless integration and execution of CRM and loyalty strategies. Performance Tracking & ReportingTrack key CRM and loyalty KPIs (e.g., customer retention, engagement rates, conversion rates, ROI) and deliver insights and recommendations to leadership for continuous improvement. Customer Feedback & Continuous ImprovementGather and analyze customer feedback to identify opportunities to improve CRM and loyalty offerings, ensuring they meet customer expectations and enhance the customer experience. Compliance & Data SecurityEnsure all CRM and loyalty activities comply with relevant data protection regulations (e.g., GDPR) and maintain the highest standards of customer data security and privacy. Qualification Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The CRM Specialist will be responsible for managing CRM systems and initiatives, ensuring the effective use of customer data to drive engagement, retention, and growth. This role will play a key part in the development and execution of CRM strategies that enhance customer experiences, foster long-term loyalty, and maximize customer value. The CRM Advisor will collaborate with multiple internal teams, leveraging data and insights to ensure that CRM tools and processes deliver measurable results aligned with the companys business goals. Experience & Education:Experience:3-5 years of experience in CRM management, customer engagement, or digital marketing roles, preferably within a large enterprise or consumer-focused business. Proven experience working with CRM platforms (Salesforce, or similar) and related tools for campaign management and customer data analysis. Previous experience working within the energy or retail sector is an advantage but not essential. Familiarity with managing cross-functional teams and working in a matrix organization. Education:A bachelors degree in Business, Marketing, Data Analytics, or a related field is required. Additional certifications in CRM systems (e.g., Salesforce Certified Administrator or Consultant) or data analytics are desirable. What are we looking for Technical Skills: CRM Systems Expertise:Good understanding of CRM platforms such as Salesforce, Adobe Campaign, Dot Digital to manage customer relationships and deliver targeted campaigns. Data Management & Analytics:Strong ability to manage and analyze customer data to derive insights and inform strategic decisions. Familiarity with tools like Excel, Google Analytics, or Tableau for reporting and analysis. Customer Segmentation:Ability to analyze customer data and create actionable customer segments for targeted communications, leveraging analytics and insights to personalize engagement. Marketing Automation:Knowledge of marketing automation platforms to streamline customer interactions and campaigns across channels (email, SMS, etc.). Integration & Data Flow Management:Familiarity with integrating CRM tools with other business systems (e.g., marketing platforms, sales systems) to enable seamless data flow and customer experience. Core Competencies:Customer-Centric Approach:Strong focus on understanding and anticipating customer needs, using CRM tools to deliver personalized, relevant customer experiences. Analytical Thinking:Ability to analyze data and identify trends, insights, and opportunities for CRM improvements and business growth. Project Management:Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously, ensuring delivery on time and within scope. Collaboration & Communication:Strong interpersonal and communication skills, capable of working cross-functionally with diverse teams and engaging stakeholders effectively. Problem-Solving:Proactive in identifying challenges in CRM processes or customer interactions, developing effective solutions to enhance performance. Attention to Detail:High attention to detail in managing customer data and executing campaigns to ensure accuracy and quality in all CRM-related activities. Roles and Responsibilities: CRM Strategy Development and Implementation:Develop and execute CRM strategies to enhance customer engagement, drive retention, and support business objectives. Collaborate with marketing, sales, and digital teams to align CRM efforts with overall customer experience strategies. CRM System Management:Oversee the configuration, management, and optimization of CRM systems (e.g., Salesforce, Dynamics 365), ensuring the systems are fully utilized to meet customer and business needs. Troubleshoot issues and work with IT to resolve technical challenges. Customer Data Management:Ensure data quality and integrity by implementing best practices for customer data collection, segmentation, and enrichment. Maintain a customer database that allows for targeted, personalized marketing and communication strategies. Campaign Planning and Execution:Lead the creation and execution of CRM campaigns, including email, SMS, loyalty programs, and push notifications, ensuring they are aligned with business objectives and customer preferences. Performance Monitoring and Reporting:Track the effectiveness of CRM campaigns through key performance indicators (KPIs), such as customer retention rates, engagement levels, and ROI. Provide regular reports to senior leadership on campaign results and customer insights. Collaboration Across Functions:Work closely with marketing, digital, sales, and customer service teams to ensure CRM strategies are integrated across all touchpoints and deliver a consistent and exceptional customer experience. Continuous Improvement:Stay up to date with industry best practices, CRM trends, and technological advancements. Recommend improvements to CRM strategies, tools, and processes based on market research and customer feedback. Qualification Any Graduation

. Serve as the primary point of contact for clients. . Maintain long-term professional relationship. . Coordinate internally to ensure communication is timely, clear & professional. .Maintain and update database of new & existing clients. Required Candidate profile . Preferred female candidates only . Pleasing personality . Excellent communication skills.

Role & responsibilities : Develop and implement comprehensive CRM strategies to improve customer satisfaction, and streamline processes ; Ensure compliance with RERA regulations & guidelines in all customer dealings ; Managing tasks such as BBA, TPA, PTM, demand letters, possession and handover ; Build and maintain relationships with the entire customer base ; Responsible in maintaining MIS ; Responsible for all kind of reports of collection. Preferred candidate profile : Minimum 5+ years of experience in a Real estate (Developer background)// Male Candidates are preferred. Willingness to work in a fast-paced environment with multitasking ability. Advanced Excel What We Offer: Competitive salary and performance-based incentives. Opportunity to work in a dynamic and fast-paced environment. Comprehensive benefits package, including health insurance (GHI + Parental) and wellness programs. Career growth and development opportunities.

Join Our Dynamic Team as a Project Manager CRM Projects and Drive Client Success! We seek a passionate and results-driven Project Manager to lead our CRM initiatives. We want to hear from you if you thrive in a fast-paced environment and have a proven track record of delivering successful CRM projects. This hybrid role offers the flexibility of both remote and in-office work, allowing you to balance your professional and personal life. As a Project Manager, you will be the driving force behind the successful implementation and optimization of our client's CRM solutions. You'll leverage your expertise in project planning, execution, and client management to ensure projects are delivered on time, within budget, and to the highest standards. Your ability to translate client needs into actionable plans and foster strong relationships will be critical to your success. Key Responsibilities: Strategic Project Leadership: Define clear project scopes, objectives, and deliverables in collaboration with stakeholders. Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation. Proactively identify and mitigate project risks and dependencies. CRM Implementation & Optimization: Lead the implementation, customization, and integration of CRM platforms (e.g., HubSpot, Salesforce). Collaborate with technical teams to ensure seamless CRM solutions that meet client requirements. Troubleshoot and resolve technical and functional issues related to CRM projects. Client Relationship Management: Serve as the primary point of contact for clients, building strong relationships and ensuring clear communication. Conduct thorough needs assessments to understand client requirements and expectations. Manage client expectations and address concerns promptly and effectively. Conduct post-project reviews to assure client satisfaction and to gather information to improve future projects. Documentation & Reporting Excellence: Create and maintain detailed project documentation, including Statements of Work (SOWs), Business Requirements Documents (BRDs), and project reports. Track and report on project progress, key performance indicators (KPIs), and financial metrics. Prepare and deliver regular status reports to stakeholders. Quality Assurance & Continuous Improvement: Implement and enforce quality assurance processes to ensure project deliverables meet high standards. Coordinate with support teams for post-implementation support and maintenance. Identify and implement best practices for CRM project optimization and efficiency. Core Competencies: Project Management Expertise: Proficiency in project management methodologies (e.g., Agile/Scrum, Waterfall). Strong understanding of project planning, scheduling, and resource management. CRM Platform Proficiency: In-depth knowledge of CRM platforms (e.g., HubSpot, Salesforce) and their functionalities. Experience in CRM implementation, customization, and integration. Client-Centric Communication: Excellent verbal and written communication skills. Ability to effectively communicate with clients and stakeholders at all levels. Strong negotiation and conflict resolution skills. Analytical & Problem-Solving Skills: Strong attention to detail and ability to prioritize tasks. Data-driven decision making. Organizational & Time Management: Ability to manage multiple projects simultaneously and meet deadlines. Ability to work independently and as part of a team. Qualifications: Bachelors/Master’s degree in Business Administration, IT, or a related field. 5-8 years of project management experience, preferably in CRM-based projects. Preferred: PMP, PRINCE2, or Agile certifications. Preferred: Experience with Hubspot CRM. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends across the globe, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

Responsibilities: maintain strong, long-lasting client relationships. Identify new business opportunities in the IT industry. Generate leads, conduct market research, and develop strategies to expand our client base. Maternity benefits in mediclaim policy Provident fund

Role & responsibilities Develop & execute customer relationship management campaigns to increase customer loyalty Prepare a set of universal customer relationship procedures & apply them at every level of the company Analyze customer behavior and measure their impact on business outcomes to update strategies Maintain smooth communication with customers and promptly reply to their queries Respond and resolve customer complaints quickly and efficiently Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively Run effective promotional activities to optimize sales growth and customer retention Use existing customer data to gain new leads and potential customers Understand previous customer attitudes to better engage current customers Identify new and more cost-efficient communication channels with customers Identify the most efficient customer interaction approaches & prioritize them accordingly Keep customers updated about the latest collections & special offers in order to increase sales Adopt new trends & strategies to expand the customer base such as upselling and cross-selling Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation Notify admins and upper management about all the execution plans & required changes Monitor direct competitors of the company and find out how they handle customer relationships Preferred candidate profile Proficiency in Excel Should have knowledge of Farvisison software Should have knowledge of unit cost calculations Good command over written and spoken English Good Communication, Time management and analytical skills Proactive approach Team Player Perks and benefits As per company norms