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6.0 - 10.0 years
8 - 10 Lacs
Navi Mumbai
Work from Office
Position: Head New Admissions (for 7 + Business Units) / Head Admissions & Parent Acquisition Reports To: Sr Vice President Location: Mumbai Department: Sales & Admissions Role Overview The Head – New Admissions will be responsible for driving and executing the school’s student acquisition strategy. The role demands strong leadership, analytical acumen, and operational excellence to ensure sustained growth in admissions across campuses. This individual will lead a team of Counselors, Pre Sales, BDMs, and other field executives and will be accountable for team performance, training, data accuracy, and strategic expansion planning. Key Responsibilities 1. Sales Strategy and Planning * Develop and implement comprehensive admission strategies aligned with organizational goals. * Identify new catchment areas, market segments, and partnerships to boost admissions. * Translate business objectives into executable sales plans for each region or school. 2. Data Management and Analytics * Ensure robust lead data capture, tracking, and reporting using CRM tools. * Analyse lead conversion data, performance metrics, and market trends to derive insights. * Build dashboards and reports to inform leadership on pipeline health, ROI, and forecasts. 3. Performance Monitoring & Team Management * Set admission targets and KPIs for teams across locations. * Monitor counselor and BDM performance regularly; intervene where required to improve productivity. * Conduct regular performance reviews and build accountability frameworks. 4. Counselor Training & Conversion Optimization * Conduct skill-gap analyses and deliver structured training to enhance counselor capabilities. * Implement best practices and scripts for parent engagement and conversion. * Shadow, mentor, and coach team members to improve closing ratios. 5. Budgeting and Resource Allocation * Prepare and monitor the annual admissions budget, including marketing spends, manpower, and incentives. * Evaluate ROI of campaigns and reallocate resources as needed to maximize efficiency. 6. Customer Relationship Management * Oversee the end-to-end parent experience from inquiry to enrollment. * Ensure timely follow-ups, effective communication, and high-touch engagement strategies. * Resolve escalated parent concerns with professionalism and empathy. 7. Market Intelligence & Competition Benchmarking * Track competitor schools’ offerings, pricing, and marketing efforts. * Provide insights to the marketing and academic teams for differentiation and positioning. 8. Cross-functional Collaboration * Work closely with the marketing team for lead generation campaigns and events. * Partner with academic and operations teams to ensure alignment in school readiness and delivery expectations. * Share periodic updates, parent feedback, and competitive intelligence to guide overall strategy. 9. Historical Trend Analysis & Strategic Planning * Conduct in-depth analysis of lead generation, school visits, and admissions data from past academic years. * Identify patterns across channels (online/offline), lead quality, conversion bottlenecks, and seasonality. * Evaluate the effectiveness of previous campaigns, outreach efforts, and counselor performance. * Use insights to refine admission strategies, optimize resource allocation, and design targeted action plans for the upcoming academic year. * Collaborate with marketing and field teams to shift focus toward high-conversion geographies, demographics, and lead sources. Key Requirements * Graduate/Postgraduate in Business Administration, Marketing, or related fields. * 8–12 years of experience in Sales, preferably in the Education or Service sector. * Proficiency in CRM tools (e.g., Salesforce, Leadsquare etc) and Microsoft Excel/Google Sheets. * Strong analytical thinking and ability to make data-driven decisions. * Proven experience in team leadership, performance management, and training delivery. * Excellent interpersonal and communication skills. * Ability to work in a fast-paced, target-driven, and customer-centric environment.
Posted 1 month ago
6.0 - 10.0 years
8 - 10 Lacs
Navi Mumbai
Work from Office
Position: Head New Admissions (for 7 + Business Units) / Head Admissions & Parent Acquisition Reports To: Sr Vice President Location: Mumbai Department: Sales & Admissions Role Overview The Head – New Admissions will be responsible for driving and executing the school’s student acquisition strategy. The role demands strong leadership, analytical acumen, and operational excellence to ensure sustained growth in admissions across campuses. This individual will lead a team of Counselors, Pre Sales, BDMs, and other field executives and will be accountable for team performance, training, data accuracy, and strategic expansion planning. Key Responsibilities 1. Sales Strategy and Planning * Develop and implement comprehensive admission strategies aligned with organizational goals. * Identify new catchment areas, market segments, and partnerships to boost admissions. * Translate business objectives into executable sales plans for each region or school. 2. Data Management and Analytics * Ensure robust lead data capture, tracking, and reporting using CRM tools. * Analyse lead conversion data, performance metrics, and market trends to derive insights. * Build dashboards and reports to inform leadership on pipeline health, ROI, and forecasts. 3. Performance Monitoring & Team Management * Set admission targets and KPIs for teams across locations. * Monitor counselor and BDM performance regularly; intervene where required to improve productivity. * Conduct regular performance reviews and build accountability frameworks. 4. Counselor Training & Conversion Optimization * Conduct skill-gap analyses and deliver structured training to enhance counselor capabilities. * Implement best practices and scripts for parent engagement and conversion. * Shadow, mentor, and coach team members to improve closing ratios. 5. Budgeting and Resource Allocation * Prepare and monitor the annual admissions budget, including marketing spends, manpower, and incentives. * Evaluate ROI of campaigns and reallocate resources as needed to maximize efficiency. 6. Customer Relationship Management * Oversee the end-to-end parent experience from inquiry to enrollment. * Ensure timely follow-ups, effective communication, and high-touch engagement strategies. * Resolve escalated parent concerns with professionalism and empathy. 7. Market Intelligence & Competition Benchmarking * Track competitor schools’ offerings, pricing, and marketing efforts. * Provide insights to the marketing and academic teams for differentiation and positioning. 8. Cross-functional Collaboration * Work closely with the marketing team for lead generation campaigns and events. * Partner with academic and operations teams to ensure alignment in school readiness and delivery expectations. * Share periodic updates, parent feedback, and competitive intelligence to guide overall strategy. 9. Historical Trend Analysis & Strategic Planning * Conduct in-depth analysis of lead generation, school visits, and admissions data from past academic years. * Identify patterns across channels (online/offline), lead quality, conversion bottlenecks, and seasonality. * Evaluate the effectiveness of previous campaigns, outreach efforts, and counselor performance. * Use insights to refine admission strategies, optimize resource allocation, and design targeted action plans for the upcoming academic year. * Collaborate with marketing and field teams to shift focus toward high-conversion geographies, demographics, and lead sources. Key Requirements * Graduate/Postgraduate in Business Administration, Marketing, or related fields. * 8–12 years of experience in Sales, preferably in the Education or Service sector. * Proficiency in CRM tools (e.g., Salesforce, Leadsquare etc) and Microsoft Excel/Google Sheets. * Strong analytical thinking and ability to make data-driven decisions. * Proven experience in team leadership, performance management, and training delivery. * Excellent interpersonal and communication skills. * Ability to work in a fast-paced, target-driven, and customer-centric environment.
Posted 1 month ago
0.0 - 1.0 years
2 - 2 Lacs
Bengaluru
Hybrid
Role & responsibilities Handled sales, client relations & business development Managed inventory, logistics & vendor coordination Supported marketing campaigns & book events Addressed customer queries & processed orders Oversaw cafe-book integration. Preferred candidate profile Good communication skills. Willing to take responsibility and initiatives. Graduate with a acceptable degree. Fresher, who are looking to gain better experience in B2C & Retail are most welcome.
Posted 1 month ago
2.0 - 3.0 years
2 - 2 Lacs
Lucknow
Work from Office
R Key Responsibilities: 1. Customer Interaction & Query Resolution : - Respond promptly to customer inquiries via social media (Facebook, Instagram, WhatsApp, Email, phone, etc.). - Directly contact through calls & mailers to PAN India dealers for promotion of Airguns and New Products - Provide accurate information on products, pricing, licensing, and company policies. - Handle complaints professionally and escalate issues when necessary. 2. Social Media & Online Engagement: - Monitor and engage with customers on social media platforms. - Coordinate with the marketing team to align responses with brand messaging. - Flag trends in customer concerns and suggest improvements. 3. Internal Coordination: - Work closely with sales, marketing, and operations teams to ensure smooth communication. - Relay customer feedback to relevant departments for process improvement. 4. Proactive Decision-Making: - Resolve customer issues on the spot when possible (e.g., order discrepancies, basic troubleshooting). - Assess situations independently and take appropriate action within company guidelines. 5. Ad-Hoc Tasks: - Assist with order processing, follow-ups, and documentation as needed. - Support other departments during peak periods (e.g., sales campaigns, events). Preferred candidate profile Well versed with social media platforms Email management Fluent in English Knowledge of digital marketing or advertising processes. Interest in firearms/sports shooting industry. ae
Posted 1 month ago
2.0 - 6.0 years
0 - 0 Lacs
Chennai
Work from Office
Full job description Job Descriptions - Provide administrative support to the sales team to ensure smooth daily operations; - Prepare, organize, and maintain sales reports using Microsoft Excel; - Assist in data entry, processing orders, and maintaining accurate sales records; - Manage and organize filing systems for sales-related documents and reports; - Respond to customer inquiries, process requests, and ensure client satisfaction; - Prepare reports and other sales documents as needed; Required Skills and Expertise - Fluent English (Must) - Communicative Korean (Preferred) - Good knowledge of MS Office tools: Excel, Word, etc.; - Good interpersonal communication and teamwork skills; - Attention to detail & problem-solving abilities; - Strong organizational skills & time management abilities. Please apply your resume/CVs through Naukri . Applications made through e-mail, linked-in will be discarded without review. If there be any inquiries, contact khysung@hyundaiwelding.com Preferred Qualifications: - Bachelors degree in Business Administration, Sales, or a related field (preferred but not mandatory). - 1-3 years of experience in a sales support, administrative, or coordination role.
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
Pune
Work from Office
Responsibilities: *Give Demo & Installations to customers. * Manage CRM system for customer relationships * Conduct technical presales activities * Present products at customer meetings * Configure solutions for clients * Provide post-sale support
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
- Lead Management: Handle inbound sales inquiries and leads generated through various channels,including the company website, social media, email campaigns and other marketing efforts. - Customer Engagement: Engage with potential customers to understand their needs, provide productinformation and address any questions or concerns. - Sales Conversion: Convert qualified leads into sales opportunities by guiding customers through thesales process and providing tailored solutions. - CRM Management: Maintain accurate records of customer interactions and lead status in the CRMsystem, ensuring all information is up-to-date and properly documented. - Follow-up: Conduct timely follow-ups with leads and prospects to nurture relationships and move themthrough the sales funnel. - Product Knowledge: Develop a deep understanding of the companyproducts and services toeffectively communicate value propositions to potential customers. - Collaboration: Work closely with the marketing team to align sales efforts with marketing campaignsand initiatives. - Performance Metrics: Achieve and exceed sales targets and KPIs set by the Head of Sales Requirements - Excellent verbal and written communication skills. - Strong interpersonal and relationship-building abilities. - Proficiency in using CRM software and MS Excel. - Ability to work independently and as part of a team. - Customer-focused with a strong desire to meet and exceed customer expectations. - Ability to work effectively in aggressive environments.
Posted 1 month ago
3.0 - 5.0 years
3 - 4 Lacs
Ranchi
Work from Office
Retailer & Customized boards plan Monitoring of Sampling data of customers. Coordination with sales head & receiving plan . Vendor management and development POSM replenishment & installation in market Conduct brand activation Market Visit
Posted 1 month ago
1.0 - 2.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Hiring BDM/Team Manager for Bangalore office. Lead & close immigration sales (Europe/Gulf focus), manage team, achieve targets. Starting 40,000 + incentives. Email CV: info@skapolgroup.com Sales incentives Performance bonus
Posted 1 month ago
1.0 - 2.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Hiring Team Lead Sales Support & Operations in Bangalore. Manage daily sales coordination, support team targets, and ensure smooth immigration processing. Salary 40K+incentives. Apply: info@skapolgroup.com Sales incentives Performance bonus
Posted 1 month ago
3.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Responsibilities: * Generate leads through cold calling & CRM management * Close deals with persuasive pitches & proposals * Manage pipeline with documentation & timelines * Oversee sales process from lead generation to deal closure Sales incentives
Posted 1 month ago
2.0 - 4.0 years
5 - 9 Lacs
Gurugram
Work from Office
One Impression is one of the World s largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across Instagram YouTube. Our creator network is one of the largest ranging from top celebrities to nano creators in over 10+ languages. We are quickly capturing wallet shares of giants such as Facebook Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. The ultimate vision is to capture 25% of the global media ad spend by becoming the world s de-facto influencer platform. We are already the market leader in the Asian market and are now aiming to grow 10x by consolidating the entire market spend towards our newly launched platform for advertisers. In parallel, we aim to establish a strong presence in other global markets such as the US, Indonesia, etc. We are also backed by some of the top investors in the country including Founders of Vedantu, LivSpace, People Group, MamaEarth, Wow Skin Sciences, OML, etc as well as celebrities such as KL Rahul, Zakir Khan, Masoom Minawala, to name a few. We strongly believe in our people and they are the key pillars to driving our success. It is our people who drive our incredible growth. If you are excited about solving complex world problems, we are looking for you! About Famous: Famous is Indias leading influencer marketing platform, empowering brands to connect effortlessly with 100K+ vetted content creators. We offer transparent pricing, curated influencer collections, and advanced performance tracking, streamlining influencer collaborations for maximum ROI. Role Overview: We are seeking dynamic and results-driven Account Executives (AEs) to join our sales team. As an AE, you will take qualified leads from our SDR/BDR team, conduct impactful product demonstrations, negotiate pricing and subscription terms, and successfully onboard new clients onto our platform with 3-, 6-, or 12-month subscription plans. Roles and responsibilities Conduct detailed discovery sessions to understand client objectives, pain points, and requirements. Schedule and deliver engaging, customized product demonstrations highlighting Famous unique features and benefits. Proactively handle client objections, address concerns, and provide strategic solutions tailored to client needs. Effectively negotiate subscription plans and pricing, closing deals with clear commercial terms. Build and maintain a robust sales pipeline, accurately forecasting monthly and quarterly revenue targets. Collaborate closely with SDR/BDR teams for seamless lead handoff and client onboarding. Provide clear and comprehensive information for a smooth transition to Customer Success teams post-sale. Continuously update and maintain accurate CRM records (e.g., HubSpot). Requirements 2-4 years of SaaS sales experience, ideally within marketing, advertising, or influencer marketing software. Proven track record of achieving or exceeding sales targets and quotas. Strong ability to communicate effectively, articulate value propositions clearly, and handle complex negotiations. Experience conducting live, engaging demos of SaaS platforms. Familiarity with subscription-based pricing models and selling annual/monthly plans. Comfortable working in fast-paced startup environments, adaptable and agile in approach. Excellent organizational and CRM management skills. Bachelors degree preferred (Marketing, Sales, Business Administration or related fields). Preferred Skills Previous experience in influencer marketing, digital marketing platforms, or related fields. Familiarity with tools like HubSpot, Salesforce, or other CRMs. Strong presentation skills and client relationship management capabilities. Benefits Competitive salary with an attractive, uncapped commission structure. Health insurance and wellness benefits. Generous leave policy. Career growth opportunities within a rapidly scaling startup. Collaborative and dynamic work environment focused on innovation and impact. Why Join Famous Join a leading, rapidly growing influencer marketing platform with ambitious goals and significant market traction. Contribute directly to the platform s growth, collaborate closely with innovative brands and creators, and become part of a vibrant, result-oriented team driving the future of influencer marketing. How to Apply: Interested candidates, please submit your resume along with a brief cover letter highlighting your relevant experience and sales achievements.
Posted 1 month ago
2.0 - 4.0 years
11 - 13 Lacs
Gurugram
Work from Office
One Impression is one of the World s largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across Instagram YouTube. Our creator network is one of the largest ranging from top celebrities to nano creators in over 10+ languages. We are quickly capturing wallet shares of giants such as Facebook Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. The ultimate vision is to capture 25% of the global media ad spend by becoming the world s de-facto influencer platform. We are already the market leader in the Asian market and are now aiming to grow 10x by consolidating the entire market spend towards our newly launched platform for advertisers. In parallel, we aim to establish a strong presence in other global markets such as the US, Indonesia, etc. We are also backed by some of the top investors in the country including Founders of Vedantu, LivSpace, People Group, MamaEarth, Wow Skin Sciences, OML, etc as well as celebrities such as KL Rahul, Zakir Khan, Masoom Minawala, to name a few. We strongly believe in our people and they are the key pillars to driving our success. It is our people who drive our incredible growth. If you are excited about solving complex world problems, we are looking for you! About Famous: Famous is Indias leading influencer marketing platform, empowering brands to connect effortlessly with 100K+ vetted content creators. We offer transparent pricing, curated influencer collections, and advanced performance tracking, streamlining influencer collaborations for maximum ROI. Role Overview: We are seeking dynamic and results-driven Account Executives (AEs) to join our sales team. As an AE, you will take qualified leads from our SDR/BDR team, conduct impactful product demonstrations, negotiate pricing and subscription terms, and successfully onboard new clients onto our platform with 3-, 6-, or 12-month subscription plans. Roles and responsibilities Conduct detailed discovery sessions to understand client objectives, pain points, and requirements. Schedule and deliver engaging, customized product demonstrations highlighting Famous unique features and benefits. Proactively handle client objections, address concerns, and provide strategic solutions tailored to client needs. Effectively negotiate subscription plans and pricing, closing deals with clear commercial terms. Build and maintain a robust sales pipeline, accurately forecasting monthly and quarterly revenue targets. Collaborate closely with SDR/BDR teams for seamless lead handoff and client onboarding. Provide clear and comprehensive information for a smooth transition to Customer Success teams post-sale. Continuously update and maintain accurate CRM records (e.g., HubSpot). Requirements 2-4 years of SaaS sales experience, ideally within marketing, advertising, or influencer marketing software. Proven track record of achieving or exceeding sales targets and quotas. Strong ability to communicate effectively, articulate value propositions clearly, and handle complex negotiations. Experience conducting live, engaging demos of SaaS platforms. Familiarity with subscription-based pricing models and selling annual/monthly plans. Comfortable working in fast-paced startup environments, adaptable and agile in approach. Excellent organizational and CRM management skills. Bachelors degree preferred (Marketing, Sales, Business Administration or related fields). Preferred Skills Previous experience in influencer marketing, digital marketing platforms, or related fields. Familiarity with tools like HubSpot, Salesforce, or other CRMs. Strong presentation skills and client relationship management capabilities. Benefits Competitive salary with an attractive, uncapped commission structure. Health insurance and wellness benefits. Generous leave policy. Career growth opportunities within a rapidly scaling startup. Collaborative and dynamic work environment focused on innovation and impact. Why Join Famous Join a leading, rapidly growing influencer marketing platform with ambitious goals and significant market traction. Contribute directly to the platform s growth, collaborate closely with innovative brands and creators, and become part of a vibrant, result-oriented team driving the future of influencer marketing. How to Apply: Interested candidates, please submit your resume along with a brief cover letter highlighting your relevant experience and sales achievements.
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Ghaziabad
Work from Office
Responsibilities: * Manage customer relationships through CRM software * Ensure high levels of client satisfaction & retention * Develop strong communication skills with clients * Collaborate on CRM strategy & execution
Posted 1 month ago
2.0 - 5.0 years
5 - 10 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Key Responsibility Areas (KRA) 1. Revenue Achievement Achieve a quarterly revenue target through solution sales across the assigned OEMs. Track and report on monthly and quarterly sales pipeline and conversion rates. Focus on deal closures in the mid-market to large enterprise segment. 2. Solution Selling & OEM Engagement Promote and position solutions from key OEM partners: JAMF, Veeam, Fortinet, Palo Alto Networks, Microsoft O365, Netapp. Deliver tailored value propositions based on customer pain points and use cases. Maintain updated knowledge of each OEMs latest offerings, certifications, and GTM strategies. Participate in joint campaigns, webinars, and lead-generation initiatives with OEMs. 3. Lead Generation & Pipeline Building Perform outbound prospecting via cold calls, emails, LinkedIn, and event follow-ups to generate qualified leads. Build and maintain a healthy sales funnel with at least 4x coverage of the quarterly target. Schedule product demos, discovery calls, and initial solution discussions. 4. Enterprise Customer Engagement Identify and engage enterprise decision-makers (CIOs, CISOs, IT Managers). Build account intelligence and tailor pitches accordingly. Track and document all customer interactions in the CRM. 5. Collaboration & Internal Coordination Coordinate with Pre-Sales, Marketing, Partner Managers, and the Service Delivery Team to ensure smooth execution of deals. Work closely with the BDM/Field Sales team to transition qualified opportunities and support during proposal stages. 6. Reporting & Performance Tracking Submit weekly activity reports covering pipeline status, lead conversions, and next steps. Maintain accuracy and hygiene of all data in the CRM system. Participate in weekly sales reviews and forecast meetings.
Posted 1 month ago
5.0 - 8.0 years
8 - 12 Lacs
Pune
Work from Office
Maintain and update customer data, complaint logs, and feedback records in the CRM system Receive and acknowledge customer complaints from all channels Analyze complaint patterns to identify service or product improvement opportunities Required Candidate profile Intermediate to advanced Excel skills Experience with CRM tools Experience working in customer-facing roles in retail, BFSI, telecom, e-commerce, logistics, utilities, consumer tech industries.
Posted 1 month ago
3.0 - 7.0 years
4 - 12 Lacs
Noida
Work from Office
Responsibilities: * Generate leads through LinkedIn and CRM management. * Collaborate with sales team on Azure solutions and SharePoint implementation. * Manage Microsoft licenses and Power BI reporting. Provident fund Health insurance Performance bonus
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Greater Noida
Work from Office
* Manage CRM database for student interactions. * Conduct career workshops and presentations. * Provide overseas education guidance. * Provide Overseas Healthcare related job guidance. * Knowledge of Italian/ German would be preferred.
Posted 1 month ago
2.0 - 3.0 years
3 - 4 Lacs
Noida
Work from Office
Role & responsibilities Oversee the implementation, configuration, and management of the real estate CRM system, ensuring it is tailored to the companys specific needs. Excellent written and verbal communication skills. Ability to explain technical CRM concepts to non-technical team members. Ensure that all client and lead data is accurately entered into the CRM system and kept up-to-date. Maintain data integrity and perform regular data audits. Provide training and ongoing support to team members on how to effectively use the CRM. Develop user manuals and guides as needed. Track and manage leads, ensuring they are properly categorized, prioritized, and assigned to the appropriate sales agents. Assist in lead nurturing through automated emails, task assignments, and reminders. Work closely with the sales and marketing teams to ensure that CRM processes align with overall business goals. Implement automated workflows to streamline marketing campaigns and sales processes. Generate regular reports to track sales performance, lead conversion rates, and other KPIs. Use CRM data to help identify trends and opportunities for improvement. Continuously monitor and optimize CRM performance. Recommend and implement upgrades or new features to improve user experience, sales conversion, and client engagement. Ensure that the CRM system integrates smoothly with other tools and platforms used by the business, such as email marketing software, social media platforms, and transaction management systems. Assist with customer queries and ensure that client interactions are well-documented in the CRM system. Help build and maintain long-term relationships with clients.
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Eligibility Criteria: Educational Qualification: Any graduate (B. Com, BBA, B.Sc, or any other relevant discipline) Experience: 02 years Language Proficiency: English, Hindi, and Telugu (or) Kannada and Tamil Working Days: Monday to Saturday Working Hours: 9:00 AM 6:00 PM Required Skills: Communication Skills: Clear and effective verbal and written communication in English, Hindi, and Telugu (or) Kannada & Tamil, Good listening skills for understanding customer queries Customer Service Orientation: Patience and empathy while interacting with customers and internal teams, Ability to manage and resolve complaints efficiently Basic Computer Proficiency: Familiarity with MS Office (especially MS Excel for data entry and reports), Ability to navigate web-based applications and CRM systems Organizational Skills: Ability to manage multiple tasks and prioritize effectively, Attention to detail in documentation and data handling Team Collaboration: Willingness to work closely with other departments and support team goals Training Ability: Confidence in conducting training sessions for internal staff and teachers on application usage Problem-Solving Skills: Quick thinking and logical reasoning to provide solutions within the defined TAT Good-to-Have Skills: CRM or Helpdesk Software Experience (e.g., Zoho, Freshdesk, etc.) Basic Understanding of Educational Technology Platforms Presentation Skills (for internal training and onboarding) Analytical Mindset for interpreting user feedback and identifying patterns Flexibility & Adaptability in a fast-paced environment Key Responsibilities: Making outbound calls to provide detailed information about our platform and services Handling inbound customer calls, resolving queries efficiently within the defined TAT, and ensuring high-quality resolutions Maintaining accurate records of customer interactions and updating internal databases Coordinating with internal teams to ensure prompt issue resolution and service delivery Assisting in onboarding and guiding users through initial setup and usage of the platform Gathering feedback from users and reporting common issues to help improve service quality Following up with customers to ensure satisfaction and encourage continued usage of our services Supporting day-to-day operational activities and documentation Taking training sessions on applications for internal staff and teachers Adhering to company policies and maintaining confidentiality of data and customer information
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Greater Noida
Work from Office
Responsibilities: * Manage CRM database for student interactions * Conduct career workshops and presentations * Provide overseas education guidance * Provide Overseas Healthcare related job guidance
Posted 1 month ago
10.0 - 15.0 years
10 - 12 Lacs
Lucknow
Work from Office
Job Description (JD) VP & Assistant Vice President (Facility & Security) Sales & Operations Job Title: VP & Assistant Vice President – Facility & Security (Sales & Operations) Location: Department: Sales & Operations Company: Q Group Company Overview – Q Group Q Group is a leading integrated services provider offering specialized solutions in Facility Management, Security Services, Manpower Solutions, and Business Support Operations across India. With a strong presence in multiple states and a diverse portfolio of clients from various industries, Q Group is committed to delivering operational excellence, customer satisfaction, and measurable value to its partners. Role Overview: As the Vice President & Assistant Vice President (AVP) for Facility & Security – Sales & Operations, you will be responsible for driving business performance, ensuring operational excellence, building and nurturing client relationships, and leading high-performing teams across regions. This strategic leadership role requires a strong grasp of P&L management, customer success, team leadership, compliance, and business development to ensure sustainable growth and profitability. Key Responsibilities: 1. Business Performance & Financial Management Drive achievement of revenue, profitability, and collection targets for the region. Oversee pricing strategies and ensure periodic price revisions for profitability. Track and analyze receivables; initiate cancellation of non-paying clients. Maintain and reconcile man-hours, billing, and collections. Prepare and submit monthly MIS reports accurately and on time. Approve direct reporting staff’s bills and manage financial expenditures within budget. Monitor and control branch-level accounts and overheads. Meet business targets as per projection reports. 2. Operations Management Ensure seamless deployment and initiation of services at client sites. Plan and organize branch operations to meet service quality benchmarks. Conduct regular inspections and audits of A+ sites and manning levels. Monitor client feedback and quality scorecards for service improvement. Investigate incidents and implement corrective actions. Drive timely invoicing and ensure all work is billed and accounted for. Ensure operational compliance and documentation for all branch functions. 3. Client Relationship Management Develop strong client relationships and ensure high levels of satisfaction. Conduct regular client visits, audits, and surveys. Respond to client concerns promptly and resolve issues efficiently. Monitor client feedback and implement service enhancement initiatives. Ensure client retention through performance-driven solutions. 4. Strategic Planning & Sales Execution Formulate and execute long-term sales strategies aligned with company goals. Lead efforts to acquire new business and expand market share. Conduct competitive and market research to define USPs and optimize offerings. Drive consistent achievement of sales and growth targets. Forecast sales, manage budgets, and optimize ROI on resources deployed. 5. Leadership & People Management Lead, mentor, and develop branch teams including Operations, Sales, and Admin. Implement performance targets for reporting managers and review regularly. Handle internal control processes including roster monitoring and grievance redressal. Promote team culture, motivation, and accountability at all levels. Implement HR and training policies and ensure workforce is skilled and compliant. 6. Risk, Compliance & Legal Adherence Ensure all branch-level operations comply with local laws, labour regulations, and industry norms. Liaise with legal and regulatory authorities for licenses, certifications, and audits. Ensure documentation and statutory compliance for new branch setups. Identify and mitigate operational and reputational risks. 7. P&L Ownership & Reporting Full ownership of branch/region P&L. Regularly monitor financial health, identify variances, and take corrective action. Present detailed performance reports, forecasts, and strategy updates to senior management. Key Skills & Competencies: Strong business acumen and financial understanding (P&L, budgeting, collections) Excellent leadership and people management skills Strategic thinker with proven execution ability Ability to manage widespread field operations and diverse teams Strong client relationship management and negotiation skills Knowledge of facility & security industry best practices High attention to compliance, documentation, and operational discipline Qualifications & Experience: Graduate/Postgraduate in Business Administration, Operations Management or related field Minimum 10–15 years of experience in Facility Management / Security Services / Operations Management Proven experience in P&L ownership and managing large-scale regional operations Experience working with labour unions and multi-location teams is preferred
Posted 1 month ago
4.0 - 9.0 years
2 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role & responsibilities include client handling, customer satisfaction problem solving customer data management Preferred candidate profile pleasing personality young energetic person
Posted 1 month ago
8.0 - 12.0 years
9 - 12 Lacs
Thane
Work from Office
Business- Process(Valves) lfunction-Sales Department- Sales & Marketing. Role Team Lead - Proposal and Bidding. 1) Role Purpose- This role will play a crucial role in leading and overseeing the proposal and bidding process. This includes working closely with cross-functional teams to define project scope, develop competitive proposals, and ensure timely submission of bid documents. Allocating and prioritizing the daily influx of RFQs between team members. 2) Education Requirement- Bachelor's degree in Mechanical or Instrumentation 3) Experience (In Years) 8 - 12 Yrs from Valves background only 4) Key Skills Required Ability to identify & mitigate the RISK involved, while working on process packages like AGRU, GDU like packages. Proven experience in professional proposal making for process packages. Technically sound to understand Client/RFQ requirement. Written and verbal communication skills, with the ability to effectively communicate technical information in a clear and concise manner Proficiency in bid management software and Microsoft Office Suite Attention to detail and ability to manage multiple projects simultaneously. Ability to read and understand P&ID, Develop BOM based on P&ID & PMS. Working knowledge of ASME Codes and standards Knowledge of upstream of Oil & Gas facility & its associated various process packages. 5) Key Responsibilities / Tasks / Activities Lead and oversee the entire proposal and bidding process, ensuring the timely submission of high-quality proposals and bids while highlighting issues and advising corrective actions with an aim to develop team members. Prepare and evaluate bid (RFQs) opportunities, assessing risks, and developing strategies to maximize win potential. Ensure accuracy in estimation sheets using cost index and On cost Manage and coordinate the activities of the proposal and bid team, including assigning tasks, providing guidance, and monitoring progress to ensure deadlines are met. Build and maintain relationships with clients, partners and subcontractors by providing timely response to enhance our proposal and bidding capabilities. Conduct market research and competitive analysis to identify market trends, customer needs, and potential opportunities. Ensure all customer queries are responded within stated timeline Kindly find below link for candidate portal registration process. URL: https://hrms.nirmal.co.in/candidateportal/
Posted 1 month ago
12.0 - 20.0 years
20 - 27 Lacs
Kolkata
Work from Office
Urgently Looking AGM for Ferro Alloys Export & Domestic Marketing, Profile includes Enquiry/ Order generation by identifying Steel Mills/Traders over-seas & domestic,Logistics & SCM,Export Documentation ,quality,CRM with existing & new customers, etc Required Candidate profile Ferro Alloys Export & Domestic Marketing, Order generation by identifying Steel Mills/Traders over-seas & domestic, Logistics ,Export Documentation ,quality ,CRM with existing & new customers, etc
Posted 1 month ago
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