882 Crm Management Jobs - Page 24

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Responsibilities * Client relationship management * Ensuring accurate documentation and timely payment collection post booking till possession * Preparing reports based on management requirement * Escalating and resolving customer concerns Provident fund Annual bonus

About the Role We are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM campaigns, and working cross-functionally to boost customer lifetime value and user satisfaction. Key Responsibilities Retention Strategy & Execution Design and implement end-to-end retention strategies including win-back campaigns, dormant user activation, early access initiatives, loyalty efforts, and advocacy-based campaigns. Define full customer journeys across lifecycle stages and identify areas for optimization using marketing analytics and user insights. Develop CRM marketing strategies to boost traffic, repeat purchases, retention, and cross-sell opportunities. Customer Segmentation & Campaign Management Build data-driven segmentation models to personalize communication and target cohorts effectively (new, active, at-risk, dormant, etc.). Conceptualize and execute CRM campaigns across Email, SMS, In-App, and other channels using tools like WebEngage, MoEngage, or Clevertap. Educate and engage users through well-crafted messaging journeys and trigger-based automations. Responsible for quality assurance of all CRM campaigns and ensuring customer experience excellence. Collaboration & Merchandising Alignment Coordinate with product owners, designers, campaign planners, and other stakeholders to execute campaigns aligned with user funnels and marketing objectives. Work closely with marketing, tech, product, ops, and commercial teams to ensure an integrated retention and engagement strategy. Drive platform-level merchandising, campaign visibility, and product discoverability through banners, content, and homepage promotions. Analytics & Reporting Leverage tools like Google Analytics, and CRM dashboards to analyze user behavior, transaction/search patterns, and campaign performance. Design and maintain campaign dashboards and weekly/monthly performance reports. Conduct A/B tests and data-driven experiments to optimize campaign performance. Generate insights and forecasts from customer and sales data to anticipate trends and inform strategy. Customer Engagement Planning Create and maintain monthly event and campaign calendars tailored around user behavior, seasonal trends, and festive events. Devise detailed merchandising communication plans and visibility strategies to boost CTRs and conversions. Understand and optimize on-platform user funnels and landing page experiences to enhance engagement and conversion. Qualifications & Skills 5-8 years proven experience in e-commerce CRM, lifecycle marketing, or retention-focused roles. Proficiency with tools such as WebEngage, MoEngage, Clevertap and Google Analytics Hands-on experience with customer segmentation, funnel optimization, and campaign performance analysis. Working knowledge of online merchandising, campaign planning, and traffic/sales metric tracking. Excellent communication and cross-functional coordination skills. Ability to work in a fast-paced, data-driven, and results-oriented environment. A strong understanding of the retail landscape and customer experience principles.

Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Experience in solar energy, e-commerce platforms or IT/BPO firms such as Tech Mahindra is highly preferred

Respond to Customer Inquiries: Resolve Customer Issues Provide Product Information. Troubleshoot Issues Document Customer Interactions: Meet Customer Satisfaction Targets Collaborate with Internal Teams Stay Up-to-Date with Product Knowledge

Hiring: CRM Executive – Real Estate Location: Balewadi, Pune Type: Full-time Salary: 35,000/month Company: Urbanbrick Developer LLP About Urbanbrick Developer LLP: We’re redefining modern living with innovative, customer-first real estate projects across Pune. At Urbanbrick, we believe in building more than homes — we build trust and community. If you're passionate about customer experience and real estate, we want you on our team! Role: CRM Executive (Post-Sales) As a CRM Executive, you’ll be the key link between our clients and internal teams, ensuring smooth post-sales service, document handling, collections, and overall customer satisfaction. Key Responsibilities: Customer Support & Relationship Management Act as the main point of contact post-booking Maintain regular client communication and handle queries Ensure high customer satisfaction through timely support Documentation & Records Management Collect and verify documents (KYC, agreements, etc.) Coordinate with legal/sales for agreement and registration Maintain organized physical and digital records Payment Follow-Up & Collections Follow up on due payments as per schedule Coordinate with accounts for receipt generation and reconciliation Maintain collection logs and send reminders Real Estate Process Coordination Handle booking-to-possession customer journey Schedule site visits, key handovers, and ensure timely possession Ensure documentation and compliance are completed Requirements: Bachelor’s degree (BBA, Management, or related field) Minimum 2 years’ experience in CRM or post-sales support (Real estate preferred) Good understanding of real estate documentation and processes Strong communication and follow-up skills Proficient in MS Office and CRM software What We Offer: Fixed salary: 35,000/month Performance-based incentives A professional, growth-focused work environment Opportunity to be part of a fast-growing real estate brand How To Apply: Send your resume to hr@urbanbrick.co.in Contact: Deepali Chavan (HR) Let’s build the future together! Responsibilities: Collaborate with sales team on lead generation Manage client relationships through communication and problem solving Maintain CRM database accuracy Coordinate property viewings and negotiations

Role Overview: We are looking for a dynamic and results-driven Business Development Executive to join our growing sales team. You will play a key role in driving revenue growth by identifying new business opportunities, building client relationships, and promoting our educational products and services. Key Responsibilities: • Identify, qualify, and generate new business leads through various channels (cold calling, email campaigns, social media, etc.) • Conduct product presentations and demos for prospective clients. Understand customer needs and tailor solutions to address their challenges • Follow up on leads and maintain consistent communication with prospects through the sales cycle • Achieve and exceed monthly/quarterly sales targets and KPIs • Maintain accurate records of interactions and pipeline in CRM tools • Collaborate with the marketing and product teams for feedback and improvements Requirements: • 23 years of experience in sales, business development, or customer acquisition (EdTech background is a plus) • Strong communication, negotiation, and interpersonal skills • Self-motivated with a results-oriented mindset Preferred Skills: • Familiarity with the education domain • Strong analytical and problem-solving skills

Job Title: Marketing Executive (In-house and Field Roles) Location: Sanath Nagar, Hyderabad Vacancies Available: 30 (10 for team lead position, 20 for Experienced BDE candidates) Job Type: Full-time Job Summary: We are seeking dynamic and motivated Marketing Executives to join our growing team. We have 30 open positions, with 10 vacancies for team lead in Marketing and 20 vacancies for those with 5-8 years of relevant marketing experience. These roles include both in-house and field-based positions. As a Marketing Executive, you will be responsible for executing and managing marketing strategies to drive brand growth, customer acquisition, and lead generation, working closely with cross-functional teams. Job Roles & Responsibilities: In-House Marketing Executives: Develop and implement marketing campaigns across various channels, such as digital, social media, SEO, and content marketing. Analyze and track the performance of marketing campaigns and optimize strategies. Assist in content creation for blogs, social media posts, newsletters, and other promotional materials. Organize and manage online promotional events and digital campaigns. Work alongside the sales and product teams to create and execute effective marketing strategies. Maintain marketing databases and tools for customer engagement. Ensure all marketing initiatives align with the companys brand guidelines and messaging. Conduct market research to stay on top of industry trends and competitor strategies. Field Marketing Executives: Represent the company and its brand at various events, client meetings, and on-site promotions. Build and maintain strong relationships with clients and prospects. Conduct product presentations, demos, and offer in-depth product knowledge to customers. Develop and implement field marketing initiatives to generate leads and boost sales. Gather customer insights and competitor intelligence to inform marketing strategies. Collaborate with the in-house marketing and sales teams to implement on-the-ground campaigns. Meet sales and promotional goals set by the marketing department. Travel to various locations for field events, product launches, and client visits. Qualifications: For Experienced Candidates (Any Graduation/MBA in Marketing, 5-8 years of experience): MBA in Marketing (Specialization in Marketing). 5-8 years of experience in marketing roles (digital marketing, brand management, customer acquisition, etc.). Proven track record of executing and optimizing marketing campaigns. Strong knowledge of digital marketing tools (Google Ads, SEO, Social Media). Excellent communication skills, both written and verbal. Ability to work independently and as part of a collaborative team. Experience in field marketing, customer engagement, and lead generation is a plus. Valid drivers license (for field-based roles) and willingness to travel.

Purpose/Objective: To manage client interactions, build and maintain strong relationships, and ensure high levels of customer satisfaction to drive business growth and retention across multiple real estate projects. Key Responsibilities: Develop and implement strategies to enhance customer experience and satisfaction. Manage and resolve customer complaints and issues promptly. Conduct regular interactions with customers to understand their needs and preferences. Maintain up-to-date knowledge of real estate market trends and competitors. Prepare reports on customer feedback and satisfaction for management review. Organize customer engagement activities and events. Utilize CRM software to manage customer data and interactions effectively. Ensure compliance with company policies in all customer dealings. Stay informed about company products, services, and offerings. Qualifications & Skills: Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: 10–18 years in Customer Relationship Management within the real estate sector. Skills: Strong client relationship management Proficiency in CRM software Excellent communication and problem-solving abilities Cluster management experience is mandatory.

Key Responsibilities: Conduct outbound calls and emails to potential and existing clients Qualify leads and schedule meetings or demos for the sales team Present products or services effectively and handle customer objections Achieve or exceed sales targets and KPIs Maintain detailed and accurate sales records in CRM Collaborate with marketing and sales teams for lead generation strategies Candidate Profile: Strong persuasion and negotiation skills Comfortable working in a target-oriented environment Good verbal and written communication skills Proficient with CRM software and sales tools Minimum qualification: Graduate or equivalent Freshers and experienced candidates welcome Immediate joiners preferred

Identify and evaluate multiple lead generation channels (e.g., Indiamart, website, social media) to source quality leads. Nurture leads throughout the sales cyclefrom initial contact to closing deals—ensuring timely follow-ups and effective conversion. Manage and grow the existing client base by maintaining strong relationships and delivering excellent customer service. Conduct occasional field visits to key accounts to strengthen relationships, understand client needs, and identify upselling opportunities. Meet or exceed monthly and quarterly sales targets while contributing to overall revenue growth. Monitor market trends and competitor activities to identify new opportunities and maintain a competitive edge. Prepare regular sales reports, forecasts, and performance analysis to inform decision-making. Handle various softwares like CRM and ERP for data management.

Company Relationship Manager is required to contribute to the provision of quality real estate services through effective property listing and sales management, and client service. Must have involvement in all legal part from agreement till registry

We seek a highly motivated and technically proficient Sales Operations Intern to assist in optimizing sales operations and evaluating new AI tools to drive efficiency. You will work closely with the VP of Sales to support performance tracking, process improvements, CRM management, and tech stack optimization. This role requires a candidate with strong analytical skills and a technical mindset who can work with CRM systems and data tools. Responsibilities : - Assist in tracking and analyzing daily sales metrics to optimize performance. - Support CRM management and improve workflows with automation tools. - Evaluate and recommend new AI-driven sales tools to enhance sales efficiency. - Generate daily reports for management, ensuring accurate data across systems. - Collaborate with sales reps to ensure data accuracy and pipeline integrity Qualifications Technical Proficiency : Strong understanding of sales tools (CRM systems, automation tools) and ability to quickly learn and adopt new technologies. Data Analysis Skills : Proficiency in Excel, Google Sheets, or similar tools for generating and analyzing sales performance reports. AI/Tech Savvy : Interest and knowledge in AI tools, with the ability to evaluate their potential impact on sales processes. Problem-Solving Abilities : Ability to streamline workflows and optimize sales operations using automation and data-driven insights. Attention to Detail : Strong organizational skills with an eye for maintaining data accuracy across systems. Communication Skills : Ability to collaborate with sales reps, ensuring smooth communication and adherence to operational processes. Ideal Candidate : Educational Background : Preferred candidates will have a background in technical fields (e.g., Computer Science, Data Analytics) or Business/Management, focusing on technology. Experience : Prior exposure to CRM tools, sales automation, or data analysis (internships or coursework) is a plus. Tech Enthusiast : Keen interest in AI-driven sales tools and how they can transform sales efficiency. Analytical Mindset : Can translate data insights into actionable improvements for sales teams. Learning Opportunities: - Hands-on experience with leading CRM systems, automation tools, and AI sales solutions. - Exposure to sales operations, process optimization, and cross-functional collaboration. - Develop a strong understanding of AI's role in enhancing sales workflows in a SaaS environment. Career Path : This role offers a foundation for careers in Sales Operations, Revenue Operations, or Sales Enablement with potential for growth into roles such as CRM Administrator, AI Sales Tools Specialist, or Sales Operations Manager

Build and run scripts to scrape emails, phone numbers, and business data, clean and organize it, analyze insights using Python/Excel, automate workflows, and support lead generation for import-export operations.

*Generate high-quality leads for IT sales team via cold calling,relationship building&others *Research target accounts,execute outbound campaigns(email/phone) *Nurture leads&track performance in CRM *Strong knowledge of IT Industry & Sales Processes Required Candidate profile *Strong communication&interpersonal skills *Build rapport&trust with clients *Organizational&time-management skills *Positive&enthusiastic attitude. *Proven track record in lead generation&sales

We are looking for a results-driven Sales Manager to lead our student admissions and business development efforts across multiple centers.

Responsibilities: 1. Meet or exceed sales targets and revenue goals 2. Build and maintain strong relationships with clients and customers 4. Negotiate and close deals 5. Update CRM system with accurate customer information and sales pipeline data

Walk-in Drive at DTDC Express Ltd looking to a few candidates for the Mumbai Goregaon Location. Interview Date: 06 - June - 2025 to 10 - June -2025 Interview Timing: 11:00AM - 4:00PM Interview Mode: Walk-in Qualification: Any Graduate Interview With: Saurav Patil Interview Venue Address: DTDC Express Ltd, Plot No. 14, Vijay Nagar, Nr. Virwani Industrial Estate On Western Express Highway, Goregaon (E) Mumbai 400063. Kindly carry a updated copy of your resume Job Description:Location: Mumbai (Goregaon) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Executive / Sr.Executive CRM Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client. Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs. Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner. Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times. Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction. Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience. Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement.

Lead & Sales Management Track all incoming leads and manage their progress Directly handle high-potential leads and close key deals Client Relationship Management Coordination & Oversight Reporting & Strategy After-Sales Support Performance bonus

About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Responsibilities Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns. Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & Pincode Benchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teams Collaborate with product development teams to chart a product roadmap in line with business expectations Work on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasks Develop and present reports on merchandising and CRM performance to stakeholders. Track and measure campaign effectiveness to maximize ROI, delivery & conversions Collaborate with cross-functional teams to create targeted marketing campaigns and promotions Required Experience & Skill set: Engineering/MBA degree from a Tier 1/2 college Proven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech company Should have worked on one of the CRM platforms like Clevertap, Moengage etc. Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must. Strong analytical ability and logical reasoning Proficiency in Excel, Google Sheets, Slides, and Docs. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

The BD Assistant supports bidding processes, manages communication with clients, utilizes CRM tools to track progress, handles cold calling to generate leads, and assists in lead generation activities to drive business growth. Work from home Sales incentives Performance bonus

Responsibilities: * Develop & execute CRM strategies * Analyze customer data & insights * Manage customer relationships * Implement CRM solutions * Collaborate with sales team on lead generation

Job Title: Sales Executive DCAL Water Softener Location: Banjara Hills, Hyderabad (Work From Office) Job Type: Full-Time About the Company: DCAL Water Softener is a growing water treatment solutions provider based in Hyderabad. We specialize in advanced water softening systems that enhance water quality for homes and businesses. Key Responsibilities: Generate leads and convert them into sales. Explain product features and benefits to customers. Conduct site visits and product demonstrations. Follow up on inquiries and close sales deals. Maintain daily sales reports and customer data. Requirements: 1+ year of sales experience (water treatment or related field preferred). Strong communication and persuasion skills. Target-driven with a go-getter attitude. Fluency in English, Telugu, and Hindi is a plus. Benefits: Fixed salary + attractive incentives. Travel allowance for client visits. On-the-job product training and support. Role & responsibilities

Job Type: Full-time, Day Shift (9 AM to 6 PM IST) About the Role: We are seeking a highly motivated and results-driven Sales Development Specialist to join our team in Noida, India. In this role, you will be responsible for identifying, researching, and reaching out to potential leads in the Indian market. The goal is to qualify prospects and set up appointments for the sales team to generate Sales Qualified Leads (SQLs). If you're enthusiastic about building relationships, skilled in communication, and have a knack for connecting with decision-makers, this position is for you! Key Responsibilities: Research & Identify Leads: Identify target companies, decision-makers, and prospects using various tools and techniques. Outreach Activities: Conduct cold calls, emails, and engage via social media to initiate conversations and qualify leads. Qualify Leads: Understand potential client needs, qualify them based on predefined criteria, and generate Sales Qualified Leads (SQLs) for the sales team. Appointment Setting: Schedule calls and meetings between potential clients and the sales team. CRM Management: Update and manage lead data in CRM software, ensuring accuracy and proper follow-ups. Collaboration: Work closely with the sales and marketing teams to refine lead generation strategies. Achieve Targets: Consistently meet or exceed monthly targets of generating 5 SQLs per specialist. Required Skills and Experience: Experience: 2-4 years of proven experience in lead generation, sales development, or a related field, especially targeting the Indian market. Communication: Strong verbal and written communication skills in English. Cold Outreach: Proficiency in cold calling, emailing, and using social media for business outreach (LinkedIn, etc.). Research Skills: Ability to research and gather data on potential leads using lead generation tools like Lusha, ZoomInfo, etc. CRM Tools: Experience with CRM platforms (HubSpot, Salesforce, or Zoho CRM preferred). Target-Driven: Motivated to meet and exceed lead generation targets. Collaboration: Ability to work in a fast-paced team environment. Preferred Qualifications: Educational Background: Bachelor s degree in business, Marketing, Communications, or a related field. Industry Experience: Experience in the IT services or software solutions industry is a plus. Incentive & Benefits: Competitive salary package. Performance-Based Incentives . Growth Opportunities Training and development opportunities for career advancement.

Job Summary We are looking for Digital Marketing Specialist who should be high energy individual having Pleasing Personality and Good communication skills. Responsibilities and Duties Lead Management & Distribution through CRM to Sales Team. Excellent understanding of Digital Marketing Concepts & Online Reputation Management across all Social Media Platforms i.e. Facebook, Instagram, LinkedIn etc. Good Knowledge and Experience in Content Writing & Creation is mandatory. Manage and optimize Digital Marketing Campaigns across various platforms (such as Google, Facebook, Instagram etc.) to ensure maximum ROI. Collaborate with cross-functional teams, including Creative, Content, and Development teams, to develop and launch integrated marketing campaigns. Maintenance of the Company Website & Property Portals ensuring content is accurate and up-to-date. Required Experience and Qualifications Candidate should have minimum of 1-4 Years work experience in same Domain. Good communication skills (written and Oral). Good organizational skills and able to pay attention to detail. Immediate Joiners will be preferred