Assistant Manager/ Deputy Manager- CRM

Role & responsibilities Develop & execute customer relationship management campaigns to increase customer loyalty Prepare a set of universal customer relationship procedures & apply them at every level of the company Analyze customer behavior and measure their impact on business outcomes to update strategies Maintain smooth communication with customers and promptly reply to their queries Respond and resolve customer complaints quickly and efficiently Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively Run effective promotional activities to optimize sales growth and customer retention Use existing customer data to gain new leads and potential customers Understand previous customer attitudes to better engage current customers Identify new and more cost-efficient communication channels with customers Identify the most efficient customer interaction approaches & prioritize them accordingly Keep customers updated about the latest collections & special offers in order to increase sales Adopt new trends & strategies to expand the customer base such as upselling and cross-selling Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation Notify admins and upper management about all the execution plans & required changes Monitor direct competitors of the company and find out how they handle customer relationships Preferred candidate profile Proficiency in Excel Should have knowledge of Farvisison software Should have knowledge of unit cost calculations Good command over written and spoken English Good Communication, Time management and analytical skills Proactive approach Team Player Perks and benefits As per company norms