Senior Engineer, Service Sales Support

Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers" performance We are looking for a Senior Engineer, Service, Sales Support to join our team in Mumbai, Godrej Two. In this role, you will provide the best technical advice to the sales and service team and customers to develop, sell, and successfully implement product or service solutions that will meet the customers" needs. You should have a good knowledge of valve spares and have experience working in spares support or service team. Your responsibilities will include understanding and interpreting customer specifications, preparing techno-commercial quotations, responding timely to customer inquiries, supporting service team, sales, distributers, and channel partners. You will be managing complaints and issues regarding customer orders, liaising with sales, service, finance, and operations to resolve order issues. Liaising with product management to ensure that products and services are modified, configured, and offered according to customer needs. You will work independently to complete given tasks and activities, solving daily technical sales issues. Additionally, you will be processing orders, handling post-order activities such as drawings, quality plans, and assisting the support function for smooth execution and invoicing of the order. You should have 6-8 years of experience in the spares business and valve industry. Strong knowledge of valve and accessory selection and sizing is required. Familiarity with e-tendering processes and customer-specific tender documentation is a plus. Understanding of commercial terms, GPC documents, and financial instruments (LC/SBLC/Bank Guarantees) is essential. Experience in finance, logistics, and import/export operations is preferred. Knowledge of Incoterms and international trade requirements is beneficial. Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.) is required. Excellent communication skills in English are necessary. You should have a B.Tech in Instrumentation Engineering or Mechanical Engineering. Join Valmet, where we combine world-class technology with a strong focus on people. We believe in sustainability, innovation, and teamwork, knowing our employees are our most valuable assets. At Valmet, you'll have the opportunity to grow, make an impact, and help shape the future of the industry. With over 19,000 professionals globally, Valmet is the leading developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries. We also serve a broader range of process industries with our automation systems and flow control solutions. If you are ready to move your career forward, apply now at www.valmet.com/careers.,