Collections Team Lead

Company Profile:

Credgenics is the leading full-stack, AI-powered loan collections and debt

resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide.

• Collection Data Analysis for performance improvement
• Digital Campaign Creation
• Client relationship and coordination
• Investigate Historical Data for product debt
• Analyze segment to identify performance gaps/ Steps are missed
• Maintain and Update collections SOPs on a time to time basis.
• Weekly and Monthly business reviews, presentation with clients

Requirements and skills

• Proven experience as a Collection Team Leader or similar role
• Working knowledge of MS- Excel and databases

Profile dedicated to Collection Analytics.

• Person should come with previous experience of 2-4 years in Collection or Digital Analytics and Strategy.

Key Responsibilities:-

• This person will be to apply different Analytics in various areas of Digital Collections.
• Technical Skills - Pro in Excel, SQL etc. Python/ R will be good to have.
• Qualification - Graduate Good communications and interpersonal skills a must.