Collections Officer

Job Title: Collections Officer
Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collections process for our clients, ensuring timely and efficient recovery of overdue payments. Your key duties will include contacting clients with outstanding balances, negotiating payment arrangements, and maintaining accurate records of all interactions. You will also work closely with the finance team to assess customer accounts and track collections metrics to improve performance. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to handle challenging conversations while maintaining professionalism. Key Responsibilities: - Reach out to clients with overdue payments via phone, email, and other communication methods. - Negotiate payment terms and arrangements, adhering to company policies while emphasizing customer satisfaction. - Maintain detailed records of client communications and payment history in the company s database. - Collaborate with the finance team to resolve discrepancies and ensure accurate account management. - Generate and analyze collections reports to track performance and identify trends. - Provide excellent customer service to enhance client relationships and facilitate payment processes. - Stay informed about company products and services to effectively communicate with clients about their accounts. Skills and Qualifications: - Proven experience in collections, accounts receivable, or a related field. - Strong negotiation and persuasion skills. - Excellent verbal and written communication abilities. - Proficient in using CRM software and Microsoft Office Suite, particularly Excel. - Strong analytical and organizational skills. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Attention to detail and accuracy in record-keeping. - Problem-solving abilities and a proactive mindset. Tools Required: - CRM software for managing client interactions and records. - Excel for reporting and data analysis. - Communication tools such as email and phone systems for client outreach. - Financial software for tracking payment statuses and account management. Join Kinara Capital and contribute to our mission of providing accessible financial solutions while helping clients manage their financial responsibilities effectively.