Clinic Operations Coordinator

Job Summary:

The Medical Centre Coordinator is responsible for overseeing the day-to-day administrative operations of the medical centre, ensuring smooth coordination among departments, efficient patient services, and compliance with internal processes. This non-clinical role is key to maintaining a patient-friendly environment and supporting clinical and non-clinical staff to achieve service excellence.

Key Responsibilities:

• Manage and monitor daily front desk activities including patient registration, appointments, and reception management.
• Coordinate with clinical departments (doctors, nursing, pharmacy, lab) to ensure timely and efficient patient care.
• Support the Clinic Manager in scheduling, documentation, and operational reporting.
• Handle patient concerns, feedback, and complaints with professionalism and empathy.
• Ensure proper maintenance of patient records, files, and documentation in coordination with the medical records team.
• Supervise and guide non-clinical staff such as receptionists, housekeeping, and administrative assistants.
• Coordinate with HR, Finance, and IT for staff needs, payroll support, and systems management.
• Assist with internal audits, quality checks, and compliance with company policies.
• Ensure proper stock control and logistical support for non-medical supplies.
• Prepare periodic reports on operational efficiency, patient feedback, and departmental needs.

Eligibility Criteria:

• Qualification: Bachelor’s Degree in Business Administration, Healthcare Management, or related field.
• Experience: Minimum 3 years of relevant experience in a clinic, hospital, or medical centre.
• Language: Fluency in English is mandatory; knowledge of Arabic is an added advantage.

Skills & Competencies:

• Strong organizational and coordination skills
• Excellent communication and interpersonal abilities
• Ability to multitask and manage pressure in a fast-paced healthcare setting
• Basic understanding of healthcare workflows (non-clinical)
• Proficiency in MS Office and healthcare software (e.g., EMR, ERP)
• Problem-solving mindset with a focus on service quality

Job Type: Full-time

Application Question(s):

• Are You Willing to relocate to Qatar

Experience:

• Hospital: 3 years (Required)

Language:

• English Very fluently (Required)

Work Location: In person