Client Success Specialist

Role - Client Success Specialist

Location - Remote

Salary - up to 6 lpa (D.O.E)

Are you somebody who is good at sales, coaching and enjoys interacting with clients to solve their queries?

How would it feel to be a part of one of the fastest growing companies in the online info space, working alongside some of the most elite players in the industry?

How would it feel to be a part of a highly productive and fun team who push you to be your best everyday, but are also like family?

Sound like what you’re looking for?

If so, you’ll want to keep reading…

One of the fastest growing industries today is the online consulting and marketing space.

UAbility works with online businesses, coaches, and consultants on a consulting basis, to help them create a foundation for their growth by developing their leadership, sales and marketing.

In less than 4 years, we’ve scaled ourselves to over 2,000+ high-end clients, all while maintaining incredible results (check out our client success page for endless testimonials) for our clients!

Our mission is simple…we help business owners get high-ticket clients across the globe. Why? Because talent shouldn't have borders :)

And due to the rate at which we are growing, we are currently seeking to bring on more team members to join us in pursuit of this mission

This is where you come in…

About this role

The purpose of this role is to manage and support client accounts to ensure long-term client retention and success

NOTE: This position is full-time and virtual, meaning you can work from anywhere

Key Responsibilities:

• Client Management

- Manage up to 40 client accounts

- Conduct weekly Q&A calls (8 per week)

- Perform 1-on-1 calls, including onboarding and follow-ups

- Provide support via email and community within 24 hours (Monday-Friday)

- Track client attendance and progress

• Communication and Coordination

- Maintain detailed client notes in our CRM

- Coordinate with other departments as needed

- Attend daily CS meetings (Monday-Friday at 10:00am IST)

- Communicate with leadership on uncertain matters

• Client Success and Retention

- Achieve 30% client retention/upgrade rate

- Keep refund/cancellation rate below 3%

- Encourage clients to post their achievements

- Guide clients to attend necessary group calls

• Continuous Improvement

- Monitor and engage in Skool groups

- Identify gaps in training materials

- Suggest changes to improve client support

- Shadow senior team members on calls/coaching sessions

• Product and Process Knowledge

- Become fluent in company products (e.g., UAbility Blue)

- Understand and implement the upgrade process

- Maintain integrity of client success standards

• Professional Development

- Develop business acumen

- Adapt to gradual increase in workload and responsibilities

- Be available during core hours (approximately 9-5) for team/client communication

- Attend team meetings and scheduled group coaching calls

Qualifications

At UAbility, we want people who are amazing culture fits over anything else.

• Has either:

- Sales experience, or

- Has business consulting or client success background (minimum 1 year)

• Entrepreneurial or business experience is a definite plus

Nice to Have Platforms, Software and Skills Experience (optional):

*Slack

*Go High Level

*Asana

*CRM’s (Monday.com, Pipedrive, etc.)

*Email Scraping and Tools

• Preferred: Experience in either of the following skills:

- Copywriting

- Digital Marketing (Outbound / Inbound)

- Problem Solving & Decision Making

- High-ticket sales

Cool stuff you'll get

*Work from anywhere in the world with a flexible schedule

*Generous salary + bonuses and commissions

*Growth potential into higher paying roles

*World class training and education provided

*Direct experience from the founder of a fast growing startup

Our number one goal at UAbility is customer experience making your training and education our top priority. At UAbility we hire people to work with us for 5-10 years plus. Our main focus is coaching our team members and helping them grow in the company to become more valuable long-term assets. We are not looking for short-term players. We are remote.

You will be looked after and become part of our online family. There is also potential for large amounts of career growth. We are constantly promoting and hiring within!

About us

UAbility is an education consultancy firm that helps people from developing nations figure out their passion, turn it into an online venture, and work with clients across the globe. In the last 4-years, we have helped over 2,000 people achieve the same. Our mission is to fix the problem of global price inequality and give every individual the ability to sign premium clients for the valuable skills that they have to offer. We believe that talent should not be restricted by borders.