Client Success Specialist

As a Client Success Engineer, you will play a crucial role in managing customer projects and delivering exceptional service to our clients. Your primary responsibility will be to ensure the successful completion of customer projects by coordinating internal teams effectively within specified timelines, all while prioritizing customer satisfaction. Additionally, you will provide essential technical support, training, and problem resolution assistance to our valued customers. Your core responsibilities will include overseeing customer projects from the Discovery phase through to completion, collaborating with both customers and internal teams. You will be tasked with delivering top-notch customer service, resolving escalated cases promptly, and ensuring timely solutions to any issues that may arise. Keeping a meticulous record of activities and ensuring all services are duly paid for will also be part of your responsibilities. Moreover, you will be responsible for conducting trainings for customers to familiarize them with Windowmaker, providing regular reports to management, and supervising the Customer Support and Data team. Key tasks that you will handle include effective communication with clients to streamline processes, reduce turnaround time, and allocate work efficiently to available resources. Generating productivity reports, scheduling resources for service requests, and enhancing processes to deliver exemplary customer support will also fall under your purview. Your role will involve providing technical support to sales staff, assisting with technical demonstrations, developing reports to enhance operational efficiency, and identifying and addressing training needs by scheduling relevant sessions. Additionally, overseeing the operational aspects of the customer service team, maintaining comprehensive records of customer interactions, training new employees, ensuring customer satisfaction through effective problem-solving, and researching and implementing innovative strategies to enhance the overall customer experience will be essential tasks. To excel in this role, you should possess an IT background with 3 to 6 years of relevant experience, coupled with excellent communication skills in English and a keen analytical and technical mindset. Your location will be Vadodara. Your experience and skills will be pivotal in contributing to our strategic plans and reviews, implementing best practices in customer service management, and continuously enhancing the quality of customer service provided.,