Client Relationship Manager

As a Client Relationship Manager at our digital marketing agency, your primary responsibility will be to build and maintain strong client relationships while efficiently coordinating projects. Your focus will be on ensuring clear communication between clients and internal teams, overseeing project execution, and driving customer satisfaction. You will act as the main point of contact for clients, ensuring that their requirements are clearly understood. Developing and nurturing strong relationships with clients to foster trust and long-term partnerships will be key to your success in this role. Collaborating with creative, digital, and marketing teams to ensure timely and high-quality project delivery will also be part of your daily responsibilities. Managing project timelines, setting milestones, and tracking progress to meet deadlines will be crucial in your role. You will be expected to address client concerns, provide effective solutions, and ensure a seamless service experience. Additionally, overseeing client feedback and managing necessary revisions will be essential to maintain high customer satisfaction levels. Identifying upselling or cross-selling opportunities and collaborating with internal teams to enhance client value will be part of your strategic approach. Maintaining accurate documentation of client interactions, project updates, and approvals will also be important. Keeping an eye on industry trends and client needs to offer proactive solutions and recommendations will help drive continuous improvement in client satisfaction. To excel in this role, you should have a minimum of 3 years of experience in client servicing, account management, or project coordination, preferably in a creative/digital marketing agency. Strong communication, negotiation, and problem-solving skills are essential. The ability to multitask and manage multiple projects simultaneously, proficiency in project management tools and CRM software, as well as a proactive and customer-centric mindset focused on long-term client success will be key to your success. This is a full-time position with a day shift schedule. If you have at least 1 year of experience in client relations and are looking for an exciting opportunity to work in person with a dynamic team, we encourage you to apply for this role.,