3150 Chat Support Jobs - Page 7

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp @ 9900261540 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

Hiring for International Voice Process/Chat Process Customer Service Fresher / Experience both can apply. Excellent comms required Salary 18k-35k Inhand Rotational shift and Off Night shifts 5 days working Call/WhatsApp Isaac- 9821396952 Required Candidate profile Fresher with Excellent communication skills eligible. Must be Comfortable with night shifts. Candidate must have Excellent verbal and written skills.

Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Required Candidate profile Call/WhatsApp HR Shivakshi @7060788176 Excellent English Communication skills Rotational shifts - 9hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Perks and benefits Cab facility GREAT INCENTIVES!!

Greetings from Sutherland!!!!!! Interested candidates can contact to the below mentioned contact - Nandini - 7569452008 Currently we are hiring for International Voice Process for AML/ KYC/CPT Role & responsibilities : A Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support in which the customer is calling to solve an issue. Should have experience in AML, EDD, CDD (mandatory) Should have experience in investigating fraud related transaction. Should have experience in Risk management. Should have experience minimum 6 months of experience into AML/KYC in Voice. Required Skills : * Must be fluent in English * Must be fluent in English can Apply Only experienced candidates can apply * 24/7 shifts and rotational week offs (5 days working a week) * 24/7 shifts and rotational week offs (5 days working a week) * Candidate who is comfortable working from office can apply from office premises * Candidate who is comfortable working from office can apply * No virtual Interview is available * No virtual Interview is available * Out of station candidates are Strictly not eligible * Immediate Joiners are preferred Mention HR Nandini on top of your Resume before coming for walk-in Interview. For more details Contact Nandini- Mobile No: 7569452008 (11:00AM-05:00PM) Address : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089 Note : Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Regards, Sutherland Global Services

Candidates must be comfortable with night shift and an immediate joiner Only candidates residing in Chennai are eligible for this role. Interested candidates can share their resume on 9740392870 with the subject line "CSA Chennai"

Preferred candidate profile Graduation Mandatory Excellent Communication Skills Immediate Joiners Job Role: Associate (Customer Support) 24/7 work Shift (US Shift) Non-Voice 5 Days working 2 Rotational off Benefits Cab Facility Additional Shift Allowances Competitive Salary

FRESHERS are eligible to apply PFB the specifications : Undergraduate/Graduate can apply Should have excellent communication skills in english US process- 5 DAYS WFO, Regular night shifts. Resource should be comfortable with WFO and regular night shifts Don't apply if you are not comfortable with night shifts. Candidates should stay within 25 Kms from Sholinganallur PERKS AND BENEFITS : Under direct payroll of Wipro, PF, Medical and insurance facility. One way free cab facility within 25 Kms from Sholinganallur (candidates staying out of our cab boundary will not be eligible)

Job Role: Customer Support Executive Location: Jaipur Experience : 1-2 years Working Days : 6 days About Brand: Minimalist (https://www.beminimalist.co) is a science-driven homegrown brand committed to bringing efficacy & transparency. The brand stays true to its vision of offering unambiguous, solution and efficacy-based products. We are among the fastest-growing brands in India. We believe in high-quality products made using best-in-class ingredients at our own manufacturing facility. We are currently in the expansion phase. We have started with Skincare and recently launched our haircare completing an assortment of about 60 SKUs. Focusing on being omnipresent, we have expanded our base in SE-Asia, US, UK and GCC & other geographies. This creates an incredible opportunity for professionals like yourself to join us and be a part of this growth journey. Key Responsibilities: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Resolve customer complaints and issues efficiently and effectively. Provide product information and assistance to customers. Escalate unresolved issues to the appropriate department for further investigation and resolution. Resolve customer complaints and issues efficiently and effectively within SLA Keep accurate records of customer interactions and transactions. Identify and recommend process improvements to enhance the customer experience. Build and maintain positive relationships with customers. Stay up-to-date on product knowledge and company policies. Competencies: Bachelors degree or equivalent work experience, preferably in skincare, cosmetics, or a related field. Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers. Excellent communication skills, both verbal and written Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

Customer support role in Advertisement management domain As a customer support associate candidate has to monitor and co-ordinate the ads which are broadcasted on air Rotational shift (including night shifts) Graduates Only ( No pursuing candidates) Freshers and Experience (up to 1-2 years) are eligible Preferred candidate profile: Exellent English Communication skills Knowledge Of Basic Computer Operations. Excellent Listening And Speaking Skills. Excellent Analytical & Multitasking Skills. Experience Of Working On Excel Data Driven Modules Perks and benefits : Cab facility for eligible ones shift allowances Life time MNC Exposure

Job Opening: International Voice / Blended Process Pune Location Location: Pune, Maharashtra Process: International Voice / Blended (Logistics, Retail, Insurance) Job Overview: Join our dynamic and fast-paced international BPO team! We are hiring for voice and blended processes, offering excellent growth opportunities and a competitive salary package. Whether you're a fresher or an experienced professional, this is your chance to build a global career in customer service. Salary Package: Fresher: 18000 to 20000 in hand per month (Up to 3 LPA) Experienced: Up to 6.5 LPA (30% Hike on Last In-Hand Salary, subject to experience and performance) Key Responsibilities: Handle inbound and outbound customer calls and chats (as per process requirement) Resolve customer queries with empathy and professionalism Meet quality and performance targets (AHT, CSAT, FCR, etc.) Maintain accurate records of customer interactions Ensure adherence to process compliance and guidelines. Eligibility Criteria: Minimum HSC (12th pass) or Graduate in any discipline Freshers with good English communication skills are welcome Experience in international voice/blended BPO will be an added advantage Excellent spoken English and ability to handle global customers Willingness to work in rotational shifts and night shifts 5 Days working 2 Days OFF Skills Required: Strong verbal and written communication Customer-first attitude Good problem-solving and interpersonal skills Basic computer and MS Office knowledge Why Join Us? Attractive salary & performance incentives International exposure Great work environment & team culture On-the-job training and career development How to Apply: Contact HR Mangesh : +91 9225755444 Email: Mangesh.Parkhi@spes.in Note: No virtual Rounds of Interview. REFERENCES ARE HIGHLY APPRECIATED.Preferred candidate profile

Greetings from IntouchCX ! Urgent Hiring | International Non-Voice - Apply Now! HR Name- Rilson Dsouza HR Contact - 8147091046 HR Email - rilson.dsouza@intouchcx.com Please note - Do not walkin on Saturday & Sunday Role & responsibilities The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Preferred candidate profile Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software). Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Exclusive Employee Benefits: Complimentary Two-Way Cab Service Hassle-free daily commute Free Meals Stay energized throughout your shift Comprehensive Health Insurance Weave got you covered PF & Other Statutory Benefits Secure your future Walk-in's are welcome- Monday to Friday between 10:00Am - 1:00Pm Mention HR name in the Resume (HR- Rilson Dsouza) Location- 92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100 https://maps.app.goo.gl/UnX4TVzSdTfhyWrC7

Hi Career Seekers, Hiring for a Multinational BPO Work From Home Opportunity! Looking to kickstart your career from the comfort of your home? We are hiring for a Customer Service role with a reputed Multinational BPO! Role: Customer Service (Domestic Voice/Non-Voice) Work Mode: Work From Home CTC: Up to 3 LPA + Benefits Shifts: Rotational NOTE- Any 12th Pass / Graduate / Fresher / experience all can apply! ROLES AND RESPONSIBILITIES: Handle Customer Queries: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Resolve Issues: Troubleshoot problems, provide accurate information, and offer effective solutions to customer concerns. Maintain Service Quality: Ensure high standards of customer satisfaction by adhering to quality guidelines and service levels (SLAs). Record and Document Interactions: Accurately log customer interactions and maintain detailed records of conversations and resolutions. Follow-up: Conduct follow-ups to ensure that customer issues are completely resolved. Escalation Handling: Identify complex issues and escalate them to the appropriate department or supervisor when necessary Requirements: Excellent English communication skills Personal laptop/desktop with minimum i5 processor High-speed internet (50+ Mbps) Power backup is mandatory This is a great opportunity for individuals looking to build a career in customer service while working remotely! For more details - Namrata- 7388872578 Fehmina -9026050432 Ishwari- 7355126736 Tamanna - 7355013912 If any of these contacts are not reachable kindly connect with- Monika- 7266822602 Nandini- 9250024048 Nishee- 9214101672 Neha- 7651941988 Fauzia- 9569902470 #wfh #remote #PanIndia #hiringwfh #remoteroles #customerservice #bpojobs #dehradunjobs #jhansijobs #ranchijobs #nagpurjobs #punejobs #delhijobs #NorthIndia #workfromhome #ROTATIONALSHIFTS

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Any Undergrad OR Graduate Fresher OR Experienced Excellent Communication Skills in ENGLISH is required. Perks and benefits Shift Allowance. Performance & Client Incentives.

Hi Job Professionals!!! Greetings from Shining Stars!! HIRING FOR THE NON VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION Positions - Non-Voice Customer Care Executive REQUIREMENT - ANY UNDERGRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Upto 25k Ctc Facilities - Cabs provide in Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL

Hiring for Voice Bpo Under Graduate or Graduate / freshers Salary - 23k to 26k. International Voice Immediate joiners only 5 days work 2 week off Cab available Call : HR Prathiksha @ 9901192053 (call or whatsapp) NO FEE CHARGED

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Exciting Career Opportunity with a Leading American Global Corporation Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572840 7290845078 9147047909 9147047908 Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572480 7290845078 9147047909 9147047908

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

Qualifications: Graduate in any discipline. Minimum 1 year of experience in a customer service role (Preferred Insurance industry). Key Responsibilities: Assist customers with insurance claims, guiding them through procedures. Update claim status, ensure clear communication and update the team. Address inquiries via phone, email, and chat, providing information and prompt resolutions. Work Location: Hyderabad,

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview Technical Support Engineer I is responsible for providing functional support, with responsibilities that include working with our customers to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the clients inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratechs SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities: Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Requirements & Skills: 1 year experience working in a customer service environment Excellent verbal and written communication skills Works well in a team environment, as well as independently Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Self-motivated and able to work under pressure to deliver high-quality solutions Experience with Windows Operating Systems and Microsoft Office applications Advanced computer skills Experience with Excel preferred Experience with SQL beneficial but not required Experience with Salesforce or a CRM application beneficial but not required We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata:- 8624868754

Greeting..... We are Hiring For TOP MNC's for Customer Support Profiles in Social Media : Banking : Telecom : Technical Domain. Please go through the profiles Address- Jobhunt consultants B-17 Basement Sector 3 Noida Near Sector 16 metro Station Exit from Gate No 3 Contact Person: HR.Neeta-8279437433 HR.Deepika -7011274340 Documents: Resume and Aadhaar Profile 1*Customer Support Gurgaon* (Blended) > Any Graduate or UG with min 1 Year International Voice/Blended Experience > Graduate/UG > Max 4.5 LPA (*37 in Hand Max*) > 2500 Travel Allowance > Incentives Separate > Customer Support - International > Excellent Communication > 5 Days Work > Job Location, Gurgaon Profile 2-*Customer Support*-*Freshers-Non Voice* > Freshers > Graduate Pass out > CTC : 2.5 to 3.3 LPA > Cabs in odd hours > 2500 Travel Allowance > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location, Gurgaon Profile 3-Customer Support-*Freshers-Voice* > Any Grad/UG Fresher > CTC: 3.3 LPA > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 4-Customer Support-*Experienced- Voice* > Any one with min 1 year customer service experience > CTC: 4.8 LPA Max > Cabs -4k Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgoan Profile 5-Customer Support-*Experienced- Voice* > Any Grad/UG with min 1 year customer service experience > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 6-*International Non voice > Any Grad/UG with min 1 year KYC EXPRIENCE/ > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon Profile 7-*International Technical Support* > Any Grad/UG with min 1 year International Technical support Experience > CTC: 4.5 LPA Max > Cabs in odd hours and Travel Allowance > Technical Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon All The Best No Placement Charges

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Mahek:- 7559401618