3142 Chat Support Jobs - Page 6

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- Upto 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata: 8624868754

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 | WhatsApp 7892150019 lakshmi.p@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

"Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Dont miss your chance to join the leading names in BPO apply today! Job Details: Location: Manyata Tech Park, Bangalore Process: International Voice Process Work Mode: Work from Office Qualification: Any Graduate (in any stream) Experience: Minimum: 1 year of experience in a BPO Voice Process (International preferred) Salary & Benefits: Salary: Up to 38,000 per month Incentives: Monthly performance incentives up to 2,500 Cab Facility: One-way cab provided (Night shifts) Who Can Apply: Excellent verbal communication skills in English Willingness to work in rotational/night shifts Strong customer handling and problem-solving ability Recruitment Process: HR Round Basic screening and eligibility check AMCAT Test General aptitude and logical reasoning Versant Test Voice assessment (fluency, pronunciation, clarity) Operations Round – Final process-specific evaluation For More Details Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Amala Subject Matter Expert Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432406 amala@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

Hiring for Voice Bpo international UG freshers can apply International & Domestic Voice voice max-3lpa to 6 lpa Immediate joiners only 5 days work 2 week off Cab available Call : HR Prathiksha @ 9901192053 (call or whatsapp) NO FEE CHARGED

Greetings from The Job Factory !!! Hiring for TOP MNC Companies for Non voice/ Immediate joining- For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com Requirements: Should have 1 Year of experience any BPO process. Only Graduate and Post Graduates can apply. Should have Good communication skills. Should be Fluent in English, good typing skills Typing Speed-30 WPM & Accuracy- 90%. Job Details: Salary up to 3.8 to 4LPA Work From Office Walk in Interview Immediate joiners preferable Day Shifts Work Location: Bangalore For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Call/WhatsApp - 9147047911, 9147047910 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Call/WhatsApp - 9147047911, 9147047910 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs

You will be working at Ecoholics, which is India's largest platform dedicated to Economics education, catering to over a million students globally. Since establishment in 2016, Ecoholics has remained committed to providing accessible and high-quality Economics education. The flagship courses offered by Ecoholics, such as IES, UPSC Economics Optional, RBI DEPR, and UGC NET Economics, have consistently produced top achievers. Your responsibilities will include addressing and resolving academic-related queries from students and customers in a professional and efficient manner. You will provide personalized mentoring and guidance to assist students in excelling in their studies. Engaging with students on social media to respond to queries and nurture a supportive learning community will also be part of your role. Additionally, you will manage general inquiries and administrative tasks related to student support, coordinate with faculty and internal teams for smooth resolution of student concerns, maintain accurate records of student interactions and feedback, and assist in creating FAQs and knowledge base articles to enhance support services. Proactively reaching out to students for follow-ups to ensure they are on the right learning track is also expected. To excel in this role, you should have at least 1 year of experience in BPO, Customer Service, or a similar field. Strong communication skills, both written and verbal, are essential. You should possess strong problem-solving abilities with a student-first mindset, the capability to multitask and prioritize in a fast-paced environment, and an empathetic and patient approach towards addressing student concerns. Familiarity with CRM tools, chat support, and social media engagement would be advantageous. A passion for education and a desire to positively impact students" academic journeys are key attributes required for this role. This is a full-time position based in Bhopal, Madhya Pradesh. The salary offered for this position ranges from 10,000 to 20,000 INR.,

You are invited to join a leading BPO company for the position of Non-Voice Chat Support Executive for the Wheelz Non-Voice process (Chat & Mail) located in Gurgaon. Eligibility criteria for this position are as follows: - Only graduates are eligible to apply (BE/B.Tech graduates are not considered). - Final-year students without any backlogs are welcome to apply. - Undergraduates with at least 6 months of relevant experience can also apply. Assessment criteria for this role include: - Non-Versant Score of 52 and above. The offer details for this position are as follows: - CTC: 2.64 LPA - Take Home Salary: 16,200 - Monthly Incentive Variable (MIV): 2,000 - Cab Facility: One-way cab service along with a 2,500 travel allowance. The work schedule and offs are as follows: - Shift timings are 24x7. - Two rotational week offs are provided. If you meet the eligibility criteria and are looking to start your career in the BPO sector, this opportunity could be the right fit for you.,

We are looking candidates for Chat/ Email Process Company Location: Gurgaon (We Need Local Candidates) 6 Days Working Package upto 23k Minimum 1 year of experience required in Email/ Chat Process with good comms for more info call at 8076563944

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call HR John- 6362028414 or 9964080000 or visit jobshop.ai to explore other open positions with us Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred. Call HR John- 6362028414 or 9964080000 or visit jobshop.ai to explore other open positions with us

Greetings !!! We are Hiring for International Chat / Email Process Executives Exceptionally customer-focused, understands and has delivered high standards of customer service. Call Hr Meghana - 9573394839 Required Candidate profile Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus! Minimum 1 year of experience in a customer service role (preferably International process).

Job Title: Back Office Executive (Email Process) Industry: Airline Industry Contract Duration: 6 months Location: ReliablePlaza, IT Park, 5th Floor, K-10 Liberty Tower, Thane-Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708 Walk-in Interview Date: 14th April 2025 Walk-in Time: 2:00 PM - 3:30 PM Job Description: We are hiring for Back Office Executives in the Email Process for a leading company in the airline industry . This is an excellent opportunity for both freshers and experienced professionals looking to kickstart their careers in a dynamic work environment. Job Responsibilities: Handling and responding to customer emails related to the airline services. Maintaining high standards of email communication with customers. Resolving customer queries with professionalism and accuracy. Ensuring timely follow-up and resolution of customer concerns. Supporting the team in day-to-day operations and maintaining work accuracy. Collaborating with different departments to ensure smooth workflow. Requirements: Educational Qualification: Minimum HSC/Graduate (any stream) Skills & Competencies: Good English Communication Skills (both written and verbal) Ability to handle email communication professionally and efficiently. Comfortable working in rotational shifts . Prior experience in an email support role is a plus but not mandatory. Freshers are welcome to apply! Other Requirements: Must be able to adapt to a fast-paced environment and work effectively under pressure. Shift Timings: Shift 1: 7:00 AM to 4:00 PM Shift 2: 4:30 PM to 1:30 AM (Note: Candidates must be willing to work in rotational shifts.) Salary: Freshers: 18,000 per month Experienced Candidates: 22,000 per month Interview Details: Walk-in Interview Date: 14th April 2025 Interview Time: 2:00 PM - 3:30 PM Location: ReliablePlaza, IT Park, 5th Floor, K-10 Liberty Tower, Thane-Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708. Contact person - Kiran shetty (9372194940) Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com”

Roles and Responsibilities JOB DESCRIPTION:- Responsible for providing assistance, information, and support to customers regarding products or services Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Contact for customers, handling a variety of interactions through different channels like phone, email, or chat. Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference. Developing a strong understanding of the company's products and services to effectively assist customers. Respond positively to customers questions in a timely manner Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively. Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty

Anime Lovers, Pay Attention! Were Hiring for ANIME process International Customer Service (Non-Voice) Were looking for enthusiastic individuals to join our international non-voice customer service team at Crunchyroll! What We’re Looking For: Strong knowledge and love for the anime world (this is a MUST!) Excellent communication skills (written English, Verbal English) Graduates – Freshers welcome Undergraduates – Minimum 1 year of experience required Candidates willing to commit for the long term – job stability is important! What You Get: Salary: 21,000 – 25,000 per month Cab facility on both sides Additional 6,000 cab allowance Great work environment with fellow anime fans Shift: International (Non-Voice Process) Location: Noida, Sector 135 Joining: Immediate joiners only --- Ready to join the Crunchyroll universe? Apply now and let your anime passion power your career!

Hiring For customer support executive (Chat Process)-Ahmedabad Salary:23k to 35K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or whatsapp CV : 6357157165/ 6357157171 Note:Apply if you are ready to relocate in Ahmedabad Required Candidate profile Only work from office Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp @ 9900261540 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

Hiring for International Voice Process/Chat Process Customer Service Fresher / Experience both can apply. Excellent comms required Salary 18k-35k Inhand Rotational shift and Off Night shifts 5 days working Call/WhatsApp Isaac- 9821396952 Required Candidate profile Fresher with Excellent communication skills eligible. Must be Comfortable with night shifts. Candidate must have Excellent verbal and written skills.

Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Required Candidate profile Call/WhatsApp HR Shivakshi @7060788176 Excellent English Communication skills Rotational shifts - 9hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Perks and benefits Cab facility GREAT INCENTIVES!!

Greetings from Sutherland!!!!!! Interested candidates can contact to the below mentioned contact - Nandini - 7569452008 Currently we are hiring for International Voice Process for AML/ KYC/CPT Role & responsibilities : A Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support in which the customer is calling to solve an issue. Should have experience in AML, EDD, CDD (mandatory) Should have experience in investigating fraud related transaction. Should have experience in Risk management. Should have experience minimum 6 months of experience into AML/KYC in Voice. Required Skills : * Must be fluent in English * Must be fluent in English can Apply Only experienced candidates can apply * 24/7 shifts and rotational week offs (5 days working a week) * 24/7 shifts and rotational week offs (5 days working a week) * Candidate who is comfortable working from office can apply from office premises * Candidate who is comfortable working from office can apply * No virtual Interview is available * No virtual Interview is available * Out of station candidates are Strictly not eligible * Immediate Joiners are preferred Mention HR Nandini on top of your Resume before coming for walk-in Interview. For more details Contact Nandini- Mobile No: 7569452008 (11:00AM-05:00PM) Address : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089 Note : Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Regards, Sutherland Global Services

Candidates must be comfortable with night shift and an immediate joiner Only candidates residing in Chennai are eligible for this role. Interested candidates can share their resume on 9740392870 with the subject line "CSA Chennai"

Preferred candidate profile Graduation Mandatory Excellent Communication Skills Immediate Joiners Job Role: Associate (Customer Support) 24/7 work Shift (US Shift) Non-Voice 5 Days working 2 Rotational off Benefits Cab Facility Additional Shift Allowances Competitive Salary

FRESHERS are eligible to apply PFB the specifications : Undergraduate/Graduate can apply Should have excellent communication skills in english US process- 5 DAYS WFO, Regular night shifts. Resource should be comfortable with WFO and regular night shifts Don't apply if you are not comfortable with night shifts. Candidates should stay within 25 Kms from Sholinganallur PERKS AND BENEFITS : Under direct payroll of Wipro, PF, Medical and insurance facility. One way free cab facility within 25 Kms from Sholinganallur (candidates staying out of our cab boundary will not be eligible)