3164 Chat Support Jobs - Page 8

Greetings from IntouchCX ! Urgent Hiring | International Non-Voice - Apply Now! HR Name- Rilson Dsouza HR Contact - 8147091046 HR Email - rilson.dsouza@intouchcx.com Please note - Do not walkin on Saturday & Sunday Role & responsibilities The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Preferred candidate profile Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software). Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Exclusive Employee Benefits: Complimentary Two-Way Cab Service Hassle-free daily commute Free Meals Stay energized throughout your shift Comprehensive Health Insurance Weave got you covered PF & Other Statutory Benefits Secure your future Walk-in's are welcome- Monday to Friday between 10:00Am - 1:00Pm Mention HR name in the Resume (HR- Rilson Dsouza) Location- 92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100 https://maps.app.goo.gl/UnX4TVzSdTfhyWrC7

Hi Career Seekers, Hiring for a Multinational BPO Work From Home Opportunity! Looking to kickstart your career from the comfort of your home? We are hiring for a Customer Service role with a reputed Multinational BPO! Role: Customer Service (Domestic Voice/Non-Voice) Work Mode: Work From Home CTC: Up to 3 LPA + Benefits Shifts: Rotational NOTE- Any 12th Pass / Graduate / Fresher / experience all can apply! ROLES AND RESPONSIBILITIES: Handle Customer Queries: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Resolve Issues: Troubleshoot problems, provide accurate information, and offer effective solutions to customer concerns. Maintain Service Quality: Ensure high standards of customer satisfaction by adhering to quality guidelines and service levels (SLAs). Record and Document Interactions: Accurately log customer interactions and maintain detailed records of conversations and resolutions. Follow-up: Conduct follow-ups to ensure that customer issues are completely resolved. Escalation Handling: Identify complex issues and escalate them to the appropriate department or supervisor when necessary Requirements: Excellent English communication skills Personal laptop/desktop with minimum i5 processor High-speed internet (50+ Mbps) Power backup is mandatory This is a great opportunity for individuals looking to build a career in customer service while working remotely! For more details - Namrata- 7388872578 Fehmina -9026050432 Ishwari- 7355126736 Tamanna - 7355013912 If any of these contacts are not reachable kindly connect with- Monika- 7266822602 Nandini- 9250024048 Nishee- 9214101672 Neha- 7651941988 Fauzia- 9569902470 #wfh #remote #PanIndia #hiringwfh #remoteroles #customerservice #bpojobs #dehradunjobs #jhansijobs #ranchijobs #nagpurjobs #punejobs #delhijobs #NorthIndia #workfromhome #ROTATIONALSHIFTS

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Any Undergrad OR Graduate Fresher OR Experienced Excellent Communication Skills in ENGLISH is required. Perks and benefits Shift Allowance. Performance & Client Incentives.

Hi Job Professionals!!! Greetings from Shining Stars!! HIRING FOR THE NON VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION Positions - Non-Voice Customer Care Executive REQUIREMENT - ANY UNDERGRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Upto 25k Ctc Facilities - Cabs provide in Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL

Hiring for Voice Bpo Under Graduate or Graduate / freshers Salary - 23k to 26k. International Voice Immediate joiners only 5 days work 2 week off Cab available Call : HR Prathiksha @ 9901192053 (call or whatsapp) NO FEE CHARGED

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Exciting Career Opportunity with a Leading American Global Corporation Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572840 7290845078 9147047909 9147047908 Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572480 7290845078 9147047909 9147047908

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

Qualifications: Graduate in any discipline. Minimum 1 year of experience in a customer service role (Preferred Insurance industry). Key Responsibilities: Assist customers with insurance claims, guiding them through procedures. Update claim status, ensure clear communication and update the team. Address inquiries via phone, email, and chat, providing information and prompt resolutions. Work Location: Hyderabad,

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview Technical Support Engineer I is responsible for providing functional support, with responsibilities that include working with our customers to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the clients inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratechs SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities: Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Requirements & Skills: 1 year experience working in a customer service environment Excellent verbal and written communication skills Works well in a team environment, as well as independently Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Self-motivated and able to work under pressure to deliver high-quality solutions Experience with Windows Operating Systems and Microsoft Office applications Advanced computer skills Experience with Excel preferred Experience with SQL beneficial but not required Experience with Salesforce or a CRM application beneficial but not required We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata:- 8624868754

Greeting..... We are Hiring For TOP MNC's for Customer Support Profiles in Social Media : Banking : Telecom : Technical Domain. Please go through the profiles Address- Jobhunt consultants B-17 Basement Sector 3 Noida Near Sector 16 metro Station Exit from Gate No 3 Contact Person: HR.Neeta-8279437433 HR.Deepika -7011274340 Documents: Resume and Aadhaar Profile 1*Customer Support Gurgaon* (Blended) > Any Graduate or UG with min 1 Year International Voice/Blended Experience > Graduate/UG > Max 4.5 LPA (*37 in Hand Max*) > 2500 Travel Allowance > Incentives Separate > Customer Support - International > Excellent Communication > 5 Days Work > Job Location, Gurgaon Profile 2-*Customer Support*-*Freshers-Non Voice* > Freshers > Graduate Pass out > CTC : 2.5 to 3.3 LPA > Cabs in odd hours > 2500 Travel Allowance > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location, Gurgaon Profile 3-Customer Support-*Freshers-Voice* > Any Grad/UG Fresher > CTC: 3.3 LPA > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 4-Customer Support-*Experienced- Voice* > Any one with min 1 year customer service experience > CTC: 4.8 LPA Max > Cabs -4k Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgoan Profile 5-Customer Support-*Experienced- Voice* > Any Grad/UG with min 1 year customer service experience > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 6-*International Non voice > Any Grad/UG with min 1 year KYC EXPRIENCE/ > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon Profile 7-*International Technical Support* > Any Grad/UG with min 1 year International Technical support Experience > CTC: 4.5 LPA Max > Cabs in odd hours and Travel Allowance > Technical Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon All The Best No Placement Charges

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Mahek:- 7559401618

Hi Jobseeker, Greeting from Shiningstars ITLP We are hiring for CUSTOMER SERVICE EXECUTIVES at Multilocational ( Noida , Gurgaon ) Salary- 17k to 25k ctc 5/6 Working days with Rotational off Key Responsibilities: Handle high volume of inbound and/or outbound calls inquiries from customers. Assist customers with queries related to products, services, billing, troubleshooting, and account management. Resolve customer complaints efficiently and empathetically. Record customer interactions and update account information accurately . Adhere to company policies, processes, and standard operating procedures. Participate in training sessions to improve product knowledge and customer handling skills. Collaborate with team members and escalate complex cases to higher support levels when necessary. Qualifications: Undergraduate/ Graduate both can apply. Experience / Fresher. Excellent verbal and written communication skills in English. Strong interpersonal and problem-solving skills. Comfortable working in a fast-paced, target-driven environment. Interested candidates can apply or drop your cv on 9250024048 (Nandini) Regards, Nandini HR Executive Shiningstars ITPL

We are hiring for a leading International BPO in Pune Its an International Live Chat Process and semi voice will be involved Requires excellent verbal and written communication skills, ICSE Board candidates will be preferred Rotational shifts, 5 days working, 2 week offs Should be able to join on immediate basis Experienced in Customer Service, Live Chat and semi voice calls will only be considered. If you are interested to work for a brand and can join immediately contact immediately on 8657002723. Interviews will be conducted tomorrow itself and you will walk away with an offer letter Instead of Email, CALL for quick response on the above number

Role & responsibilities Review, validate, and process incoming financial or operational transactions (e.g., payments, transfers, claims, orders). Ensure all data entry is accurate and completed within established deadlines. Investigate and resolve discrepancies or errors in transactions. Maintain compliance with internal procedures, regulatory requirements, and quality standards. Respond to internal or external inquiries related to transaction processing. Escalate complex or unresolved issues to appropriate departments or management. Maintain records of transactions and update databases and logs as needed. Collaborate with other departments such as finance, customer support, or IT to ensure seamless transaction handling. Preferred candidate profile

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Arti 9522754537 Required Candidate profile Graduate is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

Job description Roles and Responsibilities Provide customer support through various channels such as calling, email, chat, and non-voice processes. Handle international customer inquiries with a focus on blended process (calling+email + chat). Offer product solutions to customers based on their requirements. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve complex issues. Desired Candidate Profile 0-3 years of experience in BPO Customer Service or related field. Strong communication skills for effective interaction with customers via multiple channels (email, chat). Ability to work in a fast-paced environment handling multiple tasks simultaneously. Proficiency in International Chat Process and Non-Voice Process is essential. Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves) Job Details Any 5 days of working Any 2 days of Week off Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Salary - 27000/- Location- Gurgaon Interested Candidate share their resume to: - HR Lakhi - 8910069613 HR Manisha - 7384734652

You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel. You will be responsible for creating Upsell/Cross sell opportunities while assisting inbound chats using the live chat channel Take complete responsibility for providing accurate and relevant information and resolving customers queries on the first contact. Take end-to-end ownership of the customers issue and follow through commitments.* Working knowledge of MS Office applications like Word & Excel Experience of working in live chat processes or customer services or Telecoms industry (Mandatory) Experience with Upselling / Proactive Sales on live chat (Mandatory) Interested Candidates whatsapp me fastly 9667943107

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.