Customer Support Executive

Job Role: Customer Support Executive Location: Jaipur Experience : 1-2 years

Working Days : 6 days
About Brand: Minimalist (https://www.beminimalist.co) is a science-driven homegrown brand committed to bringing efficacy & transparency. The brand stays true to its vision of offering unambiguous, solution and efficacy-based products. We are among the fastest-growing brands in India. We believe in high-quality products made using best-in-class ingredients at our own manufacturing facility. We are currently in the expansion phase. We have started with Skincare and recently launched our haircare completing an assortment of about 60 SKUs. Focusing on being omnipresent, we have expanded our base in SE-Asia, US, UK and GCC & other geographies. This creates an incredible opportunity for professionals like yourself to join us and be a part of this growth journey. Key Responsibilities: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Resolve customer complaints and issues efficiently and effectively. Provide product information and assistance to customers. Escalate unresolved issues to the appropriate department for further investigation

and resolution. Resolve customer complaints and issues efficiently and effectively within SLA Keep accurate records of customer interactions and transactions. Identify and recommend process improvements to enhance the customer experience. Build and maintain positive relationships with customers. Stay up-to-date on product knowledge and company policies. Competencies: Bachelors degree or equivalent work experience, preferably in skincare, cosmetics, or a related field. Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers. Excellent communication skills, both verbal and written Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.