3583 Chat Support Jobs - Page 10

Customer Care Executive - International Chat Process Company: [Firstsource Solutions] Location: [Bangalore ] WFO Employment Type: Full-Time Contact person - HR Bhanumathi ( 8660537090) Job Description: We are seeking motivated Customer Care Executives to join our international chat support team. If you love helping people and have excellent typing and communication skills, this role is for you! Key Duties: Handle inbound customer queries from international clients via chat. Provide solutions and accurate information related to products/services. Ensure timely response and high-quality service. Maintain records of all chats and follow up if needed. Requirements: Experience in international chat support or related customer service field. Strong written communication skills in English. Good typing speed and should be good in English- Grammar, punctuations, phrases etc Willingness to work night shifts or flexible hours. We Offer: Competitive remuneration with incentives. Friendly and supportive team environment. Opportunities for career advancement. Apply today! Send your resume to bhanumathi.bbb@sourcepointmortgage.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Hi, Hiring for Non voice Customer Service Chat Process Need Grad./UG with 1Yr of International Chat/voice customer service. Salary upto 30k in hand, 4.50LPA 5 days working 2 roster off/ 24*7 Shifts Cabs & Cab allowances Call&WhatsApp Anu- 9910709744 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Candidates must be an immediate joiner.

Need experience with min 1 year of international voice/ chat exp on paper Salary up to 28k -29k + 6k complexity bonus + incentives + variables Location- Gurgaon WFO Excellent comms & written skills (40wpm) Call for more details:- HR Ritika 9289133009 Required Candidate profile US Telecom chat/ blended process

Hiring for Chat Support Executive - Respond promptly to customer inquiries, complaints, and support requests via chat. - Provide accurate information about company products, services, and policies. Perks: -Cab Facility - Additional OT Pay Required Candidate profile - Empathy, patience, and a genuine desire to help customers. - Capable of handling multiple chat conversations efficiently.

To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability When dealing with customers aspire to deliver an excellent customer experience via Chats, back office or on calls To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team Share best practice within the team and across the Digital Care Community Adhere to relevant shift patterns and break schedules Take responsibility for personal development and drive own performance

To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability When dealing with customers aspire to deliver an excellent customer experience via Chats, back office or on calls To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team Share best practice within the team and across the Digital Care Community Adhere to relevant shift patterns and break schedules Take responsibility for personal development and drive own performance

we are hiring for international chat process Role & responsibilities Assists in the implementation of specific customer service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. Preferred candidate profile 1 year of international chat experience is mandatory. Excellent communication skills only 5 days working Flexible shift timings both-way cabs To share your profile mail at sophiya.massey@careernet.in. or call/WhatsApp Sophiya at 7042266439

Hiring For customer support executive (Chat Process)-Ahmedabad Salary:25k to 35K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or whatsapp CV : 6357157176/6357157172 Note:Apply if you are ready to relocate in Ahmedabad Required Candidate profile Only work from office Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English

Job Title: Support Executive Location: Navi Mumbai - Vashi Experience: 13 Years Job Description: We are looking for a motivated Support Executive to join our team. In this role, you will handle customer queries, provide timely resolutions, and ensure a positive customer experience. You should have good communication skills, basic computer knowledge, and a customer-first attitude. Key Responsibilities: Respond to customer inquiries via 70% outbound calls and 30% Inbound calls (Blended process) , emails, or chats. Resolve issues promptly and professionally. Maintain customer records and update information accurately. Collaborate with team members to ensure smooth support operations. Requirements: Good spoken English and written communication skills. Ability to handle multiple tasks. Positive attitude and willingness to learn. Working Days: Monday - Saturday Job Type: 11 Months contract Apply Now to join our dynamic support team!

Why this job matters The Customer Service Advisor assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Greetings From [24]7.ai Location : Bangalore( Marathahalli ) Mention HR Pranaw - ARC136 on top of your resume & Mention at Registration Desk We have huge openings for international voice, semi voice & non voice process interested candidates can apply Come directly to office and attend the interview by mentioning HR Pranaw as your Referral name and mention Reference Code - ARC136 on top of your resume Mode Of Interview - Face to Face Interview ( No Virtual Interview ) Note: Interested Candidates can directly call or WhatsApp HR Pranaw on 9600064580 / pranaw.s@247.ai, Candidates can also walk -in directly by mentioning my name HR Pranaw on top of the resume Point of Contact - HR Pranaw Reference Code - ARC136 Roles and Responsibilities: An International Process Job is a job where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue. Note: If you had already attended the interview with 247.ai in recent 30 days, please attend after 30 days - Interview Cooling Period We are looking for an immediate joiner Since its an International Process, Shifts are Rotational Night Shift Should have good verbal & written communication in English Please carry your Aadhar card and Resume for interview Dont forget to mention HR Pranaw on Top of your resume - For Gate pass & Registration Process Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Salary: INR 2,53,772 - 3,50,000 LPA + Incentives + Goodies Age limit: 18+ to 30 years below. 5 Days working 2 days Rotational week off. Should be flexible with night shifts (US or Australian Shifts) Benefits: Two-way cab facility Door step pickup & drop (Max 20 Kms) Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM) freshers and experienced can apply . HR Pranaw Senior HR Executive [24]7.ai - Bangalore Call/whatsapp - 9600064580 Pranaw.s@247.ai

Roles and Responsibilities Handle customer queries related to product/service issues and resolve them efficiently. Process emails received from customers in a timely manner and respond with relevant solutions. Collaborate with team members to achieve process goals and objectives. Desired Candidate Profile 0-3 years of experience in BPO non-voice processes or similar industries. Proficiency in English language (written communication). Excellent written communication skills for effective email writing and handling. Strong typing speed with high accuracy. Ability to work remotely from home location. Perferred candidate skills Education : PUC / Any Graduate Experience : Min 6months in email Support Language : English + Hindi Working Hours : 6 days working (Any 9 hours Login) - 24/7 shift Average Salary : CTC 22000 /- Versant Score Minimum - 50 (Non - Voice) or Versant 5 INTERESTED CANDIDATES CAN SHARE YOUR RESUMES TO BELOW MENTIONED MAIL ID's. D.MARY@startek.com MEENA.N@startek.com

Job Title: Sales Executive Company: Navia Markets Limited Location: Nungambakkam, Chennai Employment Type: Full-Time Experience Level: Mid-Level Industry: Finance / Fintech / Broking Company Overview Navia Markets Limited is a leading financial services provider based in Chennai, offering a comprehensive suite of investment solutions including equity broking, mutual funds, and more. With a strong digital footprint and a client-first approach, Navia is committed to leveraging innovative marketing strategies to grow its customer base and enhance user experience. Job Summary We are seeking a dynamic and driven Sales Executive to join our performance marketing team , focusing on Click to WhatsApp Ads Campaigns . This role involves converting inbound leads into active clients by engaging them over WhatsApp and phone, assisting them with information about our financial services, and guiding them through the onboarding journey. Key Responsibilities Respond promptly to inbound leads generated via Click to WhatsApp Facebook Ads. Communicate with clients through WhatsApp and phone calls to guide them to open a demat account with Navia. Understand customer needs and assist them through the onboarding process. Maintain accurate records of interactions, leads, and follow-ups in the CRM system. Consistently meet or exceed monthly sales targets and KPIs. Deliver exceptional customer service throughout the sales funnel. Share feedback with the marketing team to enhance lead quality and campaign performance. Stay updated on industry trends, financial products, and competitors. Required Skills & Qualifications Bachelors degree in Business, Marketing, Finance, or a related field. Minimum 2 years of experience in telesales/chat-based sales, ideally in finance, fintech, insurance, or loan sectors. Fluency in English, Tamil, and Hindi both spoken and written. Strong persuasion, negotiation, and sales-closing skills. Proficient with WhatsApp Business, CRM platforms, and digital communication tools. Self-motivated with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent interpersonal and customer engagement skills. Preferred Qualifications Experience handling leads from digital marketing platforms (e.g., Meta, Google). Background in selling financial products such as personal loans, credit cards, or insurance. Familiarity with performance marketing campaigns and lead qualification processes. Contact person -Ameen (HR)

Job description We are hiring for Voice/chat Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat. Please send updated resume : nivya.avinash@movate.com

Handle inbound calls related to transactions, payments, billing, fraud claims, disputes, replacements, and account updates. Educate customers on benefits, rewards, and service features.

Job Description Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? • 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English language skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • -Computer proficiency and typing speed (minimum 30 WPM preferred). • -Flexibility to work in rotational shifts including weekends. • -Ready to work from Office • -Experience in voice process is a plus Roles and Responsibilities: •• Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Contact Point : Rashmi - 7760984460 / 7259027282. Richard - 9686682465.

Role & responsibilities Third Party Payroll with MNC NP-20 days or less Face to Face Interview Rotational Shifts Both Side Cab provided

Roles and Responsibilities Handle customer queries via chat support, providing timely and effective solutions. Process customer requests, resolve issues, and escalate when necessary to ensure high levels of satisfaction. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as AHT, CSAT, and first call resolution rates. Perks & Benefits Professional Growth Both Side Cabs Loyalty Bonus Lucrative Incentive For More Details Mail Cv at - Karan.sehgal1@techmahindra.com Reach at - +91 9354359873

Job description TaskUs is looking for Teammate to join our dynamic team and embark on a rewarding career journey Communication: Effective communication with team members to share information, provide updates, and address issues Task Execution: Completing assigned tasks and responsibilities within the team or project Problem Solving: Contributing to problem-solving efforts and providing input on solutions Support: Providing support to other team members when needed and offering assistance Project Contributions: Making contributions to project or team deliverables, such as reports, presentations, or other work products Adaptability: Being adaptable and open to change or adjustments in team strategies or project plans Task Coordination: Coordinating efforts with team members to ensure tasks are executed efficiently Feedback: Offering constructive feedback to help improve team processes and outcomes Accountability: Taking responsibility for individual tasks and actions within the team Learning and Development: Continuously improving skills and knowledge relevant to the team's objectives

Job description Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service;Identify and escalate priority or unresolved issues to appropriate internal teams;Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; andGet to know, understand, and comply with TaskUs policies and procedures. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job description TaskUs is looking for Teammat to join our dynamic team and embark on a rewarding career journey Collaborate with team members to achieve project goals. Contribute to the development and execution of team initiatives. Assist in problem-solving and decision-making processes. Maintain open communication and share information with the team. Support team members in their roles and. Participate in team meetings and activities.

Job description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. PT Spanish Backfill (1) How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job description As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What elseYou must also ensure that all login and Passwords (both Internal External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a teammate Requirements: What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules. Have experience on phone, email and live chat supportThat s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical SupportEven better! We re looking for someone who has strong verbal and written communication and comprehension skills. Someone who s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaignsThat s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure

Job description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world. If thats something you want to be a part of, apply today! What does a Customer Care Specialist really do Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs policies and procedures.

Job description Role Description This is a full-time on-site role for a Team Mate located in Sahibzada Ajit Singh Nagar. The Team Mate will handle a variety of tasks, including providing customer support, managing data, handling inquiries, and ensuring customer satisfaction. They will be responsible for maintaining accurate records, processing transactions, and following company protocols. The role requires collaboration with team members to achieve shared goals and foster a positive working environment. Qualifications Customer Support and Inquiry Handling skills Data Management and Processing skills Record Keeping and Transaction Processing skills Strong communication and interpersonal skills Ability to work on-site in Sahibzada Ajit Singh Nagar Ability to collaborate effectively with team members Experience in the BPO industry is a plus High school diploma or equivalent; additional education is a plus