Customer Support Executive

Phillipcapital

0 - 2 years

2 - 4 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Handling Customer Queries Email Support Customer Support Financial Services Chat Support Calls Handling Broking Financial Products Complaints Query Resolution Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

JOB DESCRIPTION:-

Responsible for providing assistance, information, and support to customers regarding products or services
Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
Contact for customers, handling a variety of interactions through different channels like phone, email, or chat.
Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference.
Developing a strong understanding of the company's products and services to effectively assist customers.
Respond positively to customers questions in a timely manner
Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.
Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective
Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty

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