Call center operator

• Inbound Call Management:
• Promptly answer and respond to customer queries via phone, email, and chat
• Provide accurate information about products, services, and policies
• Resolve issues efficiently, escalating complex cases as needed
• Outbound Outreach:
• Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation
• Identify customer needs, pitch relevant offerings, and close transactions when applicable
• CRM & Documentation:
• Maintain comprehensive records of all interactions in the CRM system
• Track call details, resolutions, and lead outcomes
• Quality, Metrics & Feedback:
• Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT
• Participate in coaching sessions, attend training, and contribute to process improvement initiatives
  

Requirements:

• Languages: English, Hindi - both fluent;
• Multilingual abilities to support diverse customer demographics are preferable
• High school diploma or equivalent; bachelor's degree preferred
• 1-2 years of experience in a BPO, call center, or customer service environment
• Strong verbal and written communication with excellent active listening ability
• Customer-centric attitude with empathy, patience, and adaptability
• Effective problem-solving, multitasking, and time management skills
  

Requirements

• Languages: English, Hindi - both fluent;
• Multilingual abilities to support diverse customer demographics are preferable
• High school diploma or equivalent; bachelor's degree preferred
• 1-2 years of experience in a BPO, call center, or customer service environment
• Strong verbal and written communication with excellent active listening ability
• Customer-centric attitude with empathy, patience, and adaptability
• Effective problem-solving, multitasking, and time management skills
  

Benefits

• Competitive salary with performance bonuses
• 28 paid vacation days
• Growth in an international, collaborative team
• Internet costs compensation