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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from THE JOB FACTORY !! Join Our International Voice Process Today! Job description: *"Start Your Call Center Career with India's Largest BPO Recruiter!* - Job Factory is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Exciting Career Opportunities Await You! For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Are you looking to build a successful career in an International Voice Process? Whether you are a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, here is the perfect role for you! Job Role: International Voice Process Location: [Bangalore] Shift: Rotational Shift Work Days: [5 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Operations Round Final selection Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available Don't miss out on this amazing opportunity! For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

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0.0 - 5.0 years

3 - 4 Lacs

Bengaluru

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**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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0.0 - 5.0 years

0 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Title : Customer Services Experience : 0 to 10yrs Location : Thane/Airoli/ Malad Key Responsibilities : HandlingCustomer Services / voice / blended Salary : 10k to 40k shift : Day / Night . Need Excellent Communication Skills

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0.0 - 2.0 years

0 - 3 Lacs

New Delhi, Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required Contact- NIDHI 9311340225

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1.0 - 6.0 years

4 - 7 Lacs

Bengaluru

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Customer Support Associate (International Voice Process) Requirements: - Excellent Communication in English. - Minimum of 1 year of BPO experience. - Immediate joiners only!!! Job summary: As an International Voice Process Associate for a customer support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound from customers in a professional and friendly manner. Perform eligibility and benefits verification through payer calls or portals. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing queries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Work Location: Manyata Tech Park Shifts: Rotational Shift (5 days work /2 days off) Salary: Up to 6 to 7 LPA Immediate joiner only. Interested candidates can contact to - 7019251229 (HR SHOAIB) Email ID - shoaib@yourpitchh.com

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0.0 - 3.0 years

2 - 3 Lacs

Bengaluru

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Job descriptionRoles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM) 6 working days working and 1 day rotational off.CTC: 22K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Fresher can also apply Good Communication & Interpersonal Skills. English + Hindi is mandatory

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Pavithra R @ 9538804043 (call or whats app) Email id : pavithra.rjobfactory@gmail.com Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details pavithra R @ 9538804043 pavithra.rjobfactory@gmail.com

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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Greetings from The Job Factory !!! Hiring For International Voice Process (US/UK/Australian Process) - CSA. For More Details Call : HR Gayathri @ 9538878905(call or whats app) Email id : gayathri@thejobfactory.co.in Role & responsibilities: Ability to communicate with international Clients / Customers and Demonstrates a strong customer service orientation. Professional and positive in interactions with others and is able to establish rapport quickly. Should have an excellent English communication skills Strong phone and verbal communication skills along with active listening Preferred candidate profile: Work experience in an Int. Customer Service Voice Process. Fresher Can Apply: Candidate with more than 1 years of relevant work experience will be considered as Sr. CSA Candidates should be willing to work in 24*7 rotational / Night Shifts, Split week off. Perks and benefits: 5 Days working per week / 2 split week off Incentives and 2 ways Cab For More Details Call : HR Gayathri @ 9538878905(call or whats app) Email id : gayathri@thejobfactory.co.in

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1.0 - 5.0 years

4 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

4 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 6.0 years

1 - 4 Lacs

Noida

Work from Office

Hiring Requirement Overview Position: Associate/Experts Number of Positions: 15 Salary Range: 2.40 4.10 LPA Candidate Eligibility Criteria Education: Graduation . Experience: Minimum 1 year in a Aviation Process BPO industry( mandate ). Skill Set: B2 level communication Process Type: Email Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 7:00 AM to 12:00 AM Milki Bisht+91 9151206474 Email id milki.bisht@nlbtech.in

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0.0 - 5.0 years

1 - 5 Lacs

Gurugram

Work from Office

Exciting Career Opportunity with a Leading American Global Corporation Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572840 7290845078 9147047909 9147047908 Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572480 7290845078 9147047909 9147047908

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0.0 - 5.0 years

1 - 6 Lacs

Kolkata, Rajarhat, Newtown

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HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

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0.0 - 5.0 years

1 - 6 Lacs

Asansol, Dhanbad, Durgapur

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HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE BLENDED CHAT & NON VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. CTC - Upto 3.5LPA - 6LPA for One Year Experience's candidates Call & WhatsApp No: 9147047911, 9147047910, 9007152957 In case there is no response on the above numbers, Pls WhatsApp your cv @9674757948 we will call you Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED DN 2, SIGNET TOWER UNIT 804 8TH FLOOR COLLEGE MORE, SALT LAKE SECTOR V KOLKATA - 700091 Eligibility: Higher Secondary Graduates and Post Graduates can apply. Excellent English communication is mandatory. Desired Candidate Profile: Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity Cab facility Incentives and allowances 5 Working Days with 2 weekoff.. Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests.

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0.0 - 4.0 years

1 - 3 Lacs

Navi Mumbai

Work from Office

- Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills HR Connect - Ms.Suchitra - 86176 02997 Required Candidate profile - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply - Immediate joining - Ready to work in Rotational shift - 5 Days working with 2 days rotational shift

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0.0 - 2.0 years

1 - 4 Lacs

Kolkata, Chennai, Bengaluru

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Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Gurugram, Raipur, Mumbai (All Areas)

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Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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0.0 years

3 - 4 Lacs

Kolkata, Lucknow, Ranchi

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Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 38 K CTC Qualification: UG/PG/FRESHER can apply shift: Rotational Location: Jaipur, Lucknow, Pune/Noida

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1.0 - 2.0 years

2 - 3 Lacs

Mumbai

Remote

We request all applicants to read the complete job post carefully. The indicative monthly salary for this role is between Rs. 20,000 and 25,000. The precise salary offered will be a comprehensive assessment of your ability to communicate in neutral English, your proven sense of responsibility, the depth of your work experience, and other relevant factors identified during our interview process. While this is a remote role, candidates from Mumbai & Navi Mumbai will be asked to come to the office as & when needed. Hence, candidates from Mumbai and Navi Mumbai need to be prepared for it and consider this a Hybrid Role. Except for the HR round, all Ops rounds will be conducted on a recorded Zoom Call. Once you have signed & accepted the offer letter you, a final video call will be conducted on Zoom to clarify any doubts you may have before you come on board. To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg Apply here or reach us on WhatsApp on the following number +919429690114. Role & responsibilities mentioned below are for all the projects we are hiring for and based on the project you are deployed in, some or all of these will apply to your role - - Respond promptly and professionally to guest inquiries via phone, email, and chat. - Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat. - Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled. - Work on fetching utility bills from the utility company's website & add it to the CRM, work on making bill payments, add the transaction data in the relevant trackers. - Collaborate with vendors to ensure units are well-maintained and cleaned. - Effectively handle and escalate guest concerns and issues. - Work on special projects and research tasks, and complete assigned training programs. - Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor. Preferred candidate profile - Minimum 6 months -1 year of experience in customer support roles. - Excellent written and verbal communication skills in English. - Strong interpersonal and problem-solving skills. - Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems). - Ability to work independently and as part of a team. - Experience working with international processes is preferred. - Open to working on rotational shifts which would be based on the project requirement. Technical Requirement - The Job Applicant must have their own Laptop or Desktop which has a processor that is either Intel i5 or its equivalent. And RAM of 8GB or more with a camera for video calls with the team and the client. USB Headset or Earpiece with noise cancellation. Hardwired Broadband Connection with at least 50 MBPS uploads and download speed. Shifts - Most of the projects that we currently have with us as well as the ones that are being onboarded are 247 support. Hence, the shifts would be rotational in nature, which will rotate as per the projects staffing requirements. The shifts usually rotate once every one to two weeks. The shifts are for 9 hours a day with a 1-hour break which needs to be spread out. If the project you get deployed on needs you to log in additional hours, you will be rostered accordingly. Any additional time that you log in, will be compensated via overtime payment, which is your per-day salary for 9 hours extrapolated to the additional hours you have logged in. All OT payments have to be approved by your reporting manager. Probation period - The probation period is for 90 days and can be extended by another 90 days based on the inputs from your reporting manager. There are no leaves allowed during the probation period. The leaves that you earn during your probation period will become available to you after you are confirmed. Payroll & payroll cycle: Your payroll starts from the day you become billable. This means, for example, if you come on board on the 1st of the month and become billable on the 8th of the month, your payroll eligibility starts from the 8th of the month. The payroll cycle of the company is from the 1st to the 30th/31st of the month and the salary is processed between 15-20th of the next month.

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0.0 - 2.0 years

1 - 2 Lacs

Navi Mumbai

Work from Office

Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift.This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: - Provide high-quality voice-based support to international customers. - Handle queries via phone, email, and chat in a timely and professional manner. - Troubleshoot and resolve customer issues effectively. - Maintain customer satisfaction and adhere to quality and performance standards. - Work in 24x7 rotational shifts, including night shifts. Candidate Profile: - Excellent English communication skills (both verbal & written). - Strong interpersonal and problem-solving skills. - Comfortable with rotational shifts (24/7 operations). - Basic proficiency in MS Office tools (Outlook, Word, Excel). - Good typing speed and computer navigation skills. - Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: - Central Line: Kalyan to Sion. - Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur). - Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts). Weekly Off: 2 rotational offs. Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly Rotational offs. NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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0.0 - 5.0 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

Work from Office

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata:- 8624868754

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0.0 - 5.0 years

1 - 5 Lacs

Gurugram

Work from Office

Greeting..... We are Hiring For TOP MNC's for Customer Support Profiles in Social Media : Banking : Telecom : Technical Domain. Please go through the profiles Address- Jobhunt consultants B-17 Basement Sector 3 Noida Near Sector 16 metro Station Exit from Gate No 3 Contact Person: HR.Neeta-8279437433 HR.Deepika -7011274340 Documents: Resume and Aadhaar Profile 1*Customer Support Gurgaon* (Blended) > Any Graduate or UG with min 1 Year International Voice/Blended Experience > Graduate/UG > Max 4.5 LPA (*37 in Hand Max*) > 2500 Travel Allowance > Incentives Separate > Customer Support - International > Excellent Communication > 5 Days Work > Job Location, Gurgaon Profile 2-*Customer Support*-*Freshers-Non Voice* > Freshers > Graduate Pass out > CTC : 2.5 to 3.3 LPA > Cabs in odd hours > 2500 Travel Allowance > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location, Gurgaon Profile 3-Customer Support-*Freshers-Voice* > Any Grad/UG Fresher > CTC: 3.3 LPA > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 4-Customer Support-*Experienced- Voice* > Any one with min 1 year customer service experience > CTC: 4.8 LPA Max > Cabs -4k Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgoan Profile 5-Customer Support-*Experienced- Voice* > Any Grad/UG with min 1 year customer service experience > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 6-*International Non voice > Any Grad/UG with min 1 year KYC EXPRIENCE/ > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon Profile 7-*International Technical Support* > Any Grad/UG with min 1 year International Technical support Experience > CTC: 4.5 LPA Max > Cabs in odd hours and Travel Allowance > Technical Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon All The Best No Placement Charges

Posted 2 weeks ago

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0.0 - 5.0 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

Work from Office

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Mahek:- 7559401618

Posted 2 weeks ago

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