Customer Support Executive

We request all applicants to read the complete job post carefully. The indicative monthly salary for this role is between Rs. 20,000 and 25,000. The precise salary offered will be a comprehensive assessment of your ability to communicate in neutral English, your proven sense of responsibility, the depth of your work experience, and other relevant factors identified during our interview process.

While this is a remote role, candidates from Mumbai & Navi Mumbai will be asked to come to the office as & when needed.

To know more about the company & hiring approach watch this video - https://www.youtube.com/watch?v=rGGnP9RsYtg

Apply here or reach us on WhatsApp on the following number

Role & responsibilities

- Respond promptly and professionally to guest inquiries via phone, email, and chat.

- Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat.

- Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled.

- Work on fetching utility bills from the utility company's website & add it to the CRM, work on making bill payments, add the transaction data in the relevant trackers.

- Collaborate with vendors to ensure units are well-maintained and cleaned.

- Effectively handle and escalate guest concerns and issues.

- Work on special projects and research tasks, and complete assigned training programs.

- Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor.

Preferred candidate profile

- Minimum 6 months -1 year of experience in customer support roles.

- Excellent written and verbal communication skills in English.

- Strong interpersonal and problem-solving skills.

- Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems).

- Ability to work independently and as part of a team.

- Experience working with international processes is preferred.

- Open to working on rotational shifts which would be based on the project requirement.

Technical Requirement

Shifts

Probation period

Payroll & payroll cycle: