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9 Job openings at Startek Aegis Customer Support Services
Customer Care Executive

Lucknow

0 - 5 years

INR 2.0 - 2.25 Lacs P.A.

Remote

Full Time

Roles & Responsibilities :- As a Blink it Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. Eligibility Criterias :- Excellent Communication Skills Graduate & Undergraduate Permanent Work from home (WFH) Fresher & Experience Laptop with minimum 8 GB Ram & Windows 10 mandatory On the job Training 6 Days working and 1 Rotational Week-off. 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. Wi-Fi is Mandatory. Round of Interviews HR Evaluation Operations Evaluation L2 Operations Evaluation Ambition Test Client Evaluation

We are Hiring For Key Account Manager

Bengaluru

0 - 5 years

INR 2.0 - 3.5 Lacs P.A.

Work from Office

Full Time

Designation: Key Account Manager Qualification: Any graduate with 1 year of experience/ MBA fresher Compensation: CTC Up to 29K Skills Required: Good Communication & Interpersonal Skills. Having business knowledge. And understanding of e-commerce platforms and products. Good at thought process and sales knowledge.Excel knowledge is Important.The candidate must know mathematical calculation. English and Hindi is mandatory. Role & Responsibilities: The candidate will be working as a Key Account Manager he/she will be given around 20 to 30 sellers under them which they have to take care of those entire account from business development, advertising, marketing, strategizing to increase revenue of these sellers by analyzing and comparing different data. The KAM Should have excellent E-commerce Knowledge. He/she should have an understanding of how e commerce works and various strategies to increase revenue. Some of the key responsibilities for this position may include: Conducting market research and staying up to date on industry trends, working on Price reduction, Advertisement revenue, ROI. Preparing and submitting regular reports on sales activities, including Sellers connect. Achieving and exceeding ROI & revenue targets. Innovative ideas for increasing sales and revenue of the sellers in E-Commerce marketplace. Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Shriti - 6203531372

Employee Relations Executive

Lucknow

0 - 1 years

INR 2.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Manage employee grievances, engagement, induction, retention, and relations through effective communication with employees at all levels. Develop and implement strategies to improve employee morale, motivation, and productivity. Conduct regular meetings with employees to understand their concerns and provide solutions or escalate issues when necessary. Maintain accurate records of employee interactions, feedback sessions, and performance evaluations. Collaborate with other departments (e.g., HR) to resolve complex employee-related matters. Desired Candidate Profile 1 year of experience in an industrial setting or similar environment. Any graduate degree; MBA/PGDM preferred in HR/Industrial Relations or Operations. Strong understanding of employment laws and regulations related to industrial relations. Excellent written and verbal communication skills for effective interaction with employees at all levels.

Talent Acquisition Team Lead

Bengaluru

5 - 8 years

INR 5.5 - 7.0 Lacs P.A.

Work from Office

Full Time

mentor, and motivate the recruitment team to drive performance and the Job Title: Team Leader Talent Acquisition (BPO Hiring) Location: Bangalore Work Mode: On-site Employment Type: Full-time Job Description We are looking for an experienced Team Leader Talent Acquisition to lead our BPO recruitment team based in Bangalore. The ideal candidate will have a strong background in bulk hiring , team handling , and end-to-end recruitment for voice and non-voice BPO processes. Key Responsibilities Lead and manage a team of recruiters to deliver hiring targets. Handle end-to-end recruitment : sourcing, screening, scheduling, interviewing, and onboarding. Plan and execute mass hiring drives through job portals , referrals , walk-ins , and social media platforms . Ensure timely closure of open positions while maintaining quality of hires. Maintain and share daily/weekly hiring trackers and reports with stakeholders. Partner with business leaders to understand manpower requirements and ensure alignment. Train, mentor, and motivate the recruitment team to drive performance and productivity. Candidate Requirements Graduate (10+2+3) from a recognized university. Minimum 4 to 6 years of experience in BPO recruitment , with at least 1 year in a team lead or supervisory role . Strong knowledge and experience in bulk hiring for voice/non-voice domestic and international processes. Excellent communication skills in English and Hindi Strong stakeholder management , reporting , and team management skills. Hands-on experience with MS Excel , job portals (Naukri, Shine, etc.) , and social media hiring . How to Apply Interested candidates can send their updated CV to: rajesh.batto@startek.com sangana.bala@startek.com

Megha Walkin Drive For Hindi voice process

Bengaluru

0 - 3 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Job descriptionRoles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM) 6 working days working and 1 day rotational off.CTC: 22K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Fresher can also apply Good Communication & Interpersonal Skills. English + Hindi is mandatory

Customer Support Executive

Bengaluru

0 - 4 years

INR 2.0 - 3.75 Lacs P.A.

Work from Office

Full Time

MEGA Walk in Drive!! STARTEK welcomes Fresher & experienced professionals for the role of Customer Support Executive for International Voice/ Non Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 11th July 2025 - 21st July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders. Job Description Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ 8826179338 Email – alisha.alexander@startek.com

Technical Support Executive

Bengaluru

1 - 4 years

INR 3.0 - 3.75 Lacs P.A.

Work from Office

Full Time

MEGA Walk in Drive Startek welcomes experienced professionals for the role of Technical Support for International Voice Process Shape the Future of Customer Experience. Unlock your potential in Tech support. HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 11th July 2025 - 17th July 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Identifying hardware and software solutions. Troubleshooting technical issues Diagnosing and repairing faults. Resolving network issues. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Walkthrough staff or clients through a series of actions to resolve issues Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Minimum 06 months 1 year experience Tech support Excellent Verbal and Written communication Excellent Interpersonal skills Attention to detail and good problem-solving skills. Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows/Linux/Mac OS will be preferred. Experience with remote desktop applications and help desk software. Interview Process - HR Screening Operations round Salary Discussion Benefits – Quarterly Bonus Free Transportation (2 way cab provided round the clock) Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ 8826179338 Email – alisha.alexander@startek.com

Talent Acquisition Intern

Bengaluru

0 - 1 years

INR Not disclosed

Work from Office

Internship

MEGA Walk in Drive Startek welcomes experienced professionals for Talent Acquisition Internship HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 11th July 2025 - 17th July 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:00 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Assist in reviewing resumes. Gain knowledge and experience of Talent Acquisitions recruiting process Learn how to screen resumes for various open positions Coordinate interviews and communicate with candidates. Assist in new employee orientation and paperwork. Assist in maintaining employee records. Maintain and update HR databases and records. Schedule high volume requests of candidates for interviews Assist with candidate tracking. Assist with special TA projects. Eligibility Criteria - Minimum Educational Qualification Graduation (No Backlogs) Freshers & experienced are welcome. Problem-solving skills with the ability to think on your feet. Ability to work with minimal supervision Interview Process - HR Screening Manager Round Benefits Free Transportation (2 way cab provided round the clock) Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338 Email – alisha.alexander@startek.com

Assistant Quality Manager

Kolkata

3 - 8 years

INR 1.5 - 5.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Conduct quality audits, call monitoring, and root cause analysis to identify areas for improvement. Develop and implement corrective actions (CAPA) to address non-conformities found during audits. Collaborate with cross-functional teams to ensure compliance with quality management systems (QMS). Provide feedback on customer quality issues and work closely with customers to resolve them. Utilize various quality tools such as Pareto analysis, RCA, QC tools, Call Calibration, Feedback, etc. to drive continuous improvement. Desired Candidate Profile 3-8 years of experience in a similar role within the BPO industry. Strong understanding of Quality Management principles and practices (ISO 9001:2015). Excellent communication skills for effective collaboration with internal stakeholders and customers. Ability to analyze data from various sources using tools like 7QC, Call Monitoring, Call Quality etc. Total Experience: 5 Yrs As Assistant Manager: 1.5 Yrs BPO experience is mandatory Work location: Kolkata Interested candidates can apply here puja.vishwakarma@startek.com

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