Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Experience:

    3-5 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft cloud platforms.
  • Technical Skills:

    • Familiarity with Azure services (VMs, storage, VNETs, resource groups)
    • Working knowledge of Microsoft 365 admin centers (Exchange, Teams, SharePoint)
    • Basic troubleshooting of identity issues (Azure AD, MFA, conditional access)
  • Communication:

    Clear and professional verbal and written communication skills.
  • Ticket Management:

    Experience working within a ticketing system and adhering to SLAs.
  • Team Player:

    Willingness to learn, collaborate with others, and grow within the team.
 

  • Incident Resolution:

    Investigate and resolve moderately complex support tickets involving Azure and Microsoft 365 services within defined SLAs.
  • Service Requests:

    Fulfill standard service request

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