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World Wide Technology
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Azure & Microsoft 365 Support Engineer

Azure & Microsoft 365 Support Engineer

World Wide Technology

3 - 5 years

|

5 - 7 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Change management Ticketing VPN Workflow Troubleshooting microsoft VMS System monitoring Technical support Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:
3-5 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft cloud platforms.
Technical Skills:

Familiarity with Azure services (VMs, storage, VNETs, resource groups)
Working knowledge of Microsoft 365 admin centers (Exchange, Teams, SharePoint)
Basic troubleshooting of identity issues (Azure AD, MFA, conditional access)

Communication:
Clear and professional verbal and written communication skills.
Ticket Management:
Experience working within a ticketing system and adhering to SLAs.
Team Player:
Willingness to learn, collaborate with others, and grow within the team.

Incident Resolution:
Investigate and resolve moderately complex support tickets involving Azure and Microsoft 365 services within defined SLAs.
Service Requests:
Fulfill standard service request

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