Your role
As a valuable member of the Platform Support Team at Atlas Copco, you will play a pivotal role in ensuring customer satisfaction through exceptional service. Your primary focus will be on providing first-level technical and functional support related to the ServiceNow platform, where each day presents unique opportunities to resolve incidents swiftly and enhance user experiences. You will engage proactively with platform users to identify and troubleshoot issues, ensuring seamless functionality, effective resolution, and minimizing disruption to business operations.
In this role, you will:
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Helpdesk & Functional Troubleshooting
- Serve as the first point of contact for users encountering system-related challenges, showcasing your capacity for providing timely and effective solutions.
- Respond efficiently to logged issues through our ticketing system, making use of your knowledge and resources to expedite resolution.
- Utilize already established protocols in troubleshooting while documenting solutions and elevating chronic issues to the appropriate channels.
Your contributions will significantly enhance the operational efficiency of the platform, and you will collaborate closely with additional teams to refine processes, elevate standards, and foster improvement.
To succeed, you will need
To succeed in this role, you will need the following:
- A bachelors degree in Computer Science, IT, or a related field.
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ServiceNow Foundations certification is required
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ServiceNow System Administration certification is recommended
- An ITIL Foundation certification is preferred
In return, we offer
In return, we offer you a rewarding journey with Atlas Copco:
We encourage you to drive your career, explore diverse opportunities, and realize your potential with us.
At Atlas Copco, we foster a culture of continuous improvement and innovation. This dedication enables us to provide exceptional, sustainable solutions that meet the unique needs of our clients globally.
We believe that our employees are our greatest asset, and we are committed to creating a collaborative, inclusive, and flexible work environment equipped with competitive compensation and comprehensive benefits programs designed to support your professional growth and personal well-being.
Join us and embark on a journey that promotes workplace happiness and encourages you to enhance your career! Start your path today!
Job location
Job Location:
Hybrid This role offers a hybrid working arrangement, allowing you to balance your time between working remotely and joining our vibrant team on-site at our Pune, India location. This flexibility is designed to foster productivity while ensuring a healthy work-life balance, enhancing your performance and job satisfaction.
Contact information
Additionally:
You may reach out to our Talent Acquisition Team at Shreya Pore for any further inquiries you might have regarding this position. We look forward to your application and potentially welcoming you to our dynamic team!
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. 
