Recruitment Coordinator (Contractual/Full-time) - Mumbai - First Advantage Goregaon, Maharashtra, India Play Video Job Info Why First Advantage Apply Expertise with volume hiring : Sourcing or candidates through consultants, job portals and referrals. Conducting initial rounds of interviews. Coordinating with the panels for personal/telephonic rounds of interviews. Coordinating with candidates for documents post their selections. (All level recruiters do that for their candidates) Negotiating and Preparing offers post selection of candidates. Following with candidates on their joining dates (All level recruiters do that for their candidates) Coordination with consultants and vendors Maintaining relations with the vendors Follow up with vendors for getting candidates Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes. Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality. Work Location : Mumbai Joining time : 1st July 2025 Qualification : Full time Graduation (Must) in any discipline. MBA/PGDM added advantage Years of experience in relevant field : 0-3 years

Talent Acquisition Specialist / Manager- Mumbai/Bangalore Mumbai, Maharashtra, India Play Video Job Info Why First Advantage Apply This position is responsible for End to End Talent Acquisition Cycle for all level hiring. Interviews candidates for the defined position complying with company policy and statutory/regulatory guidelines. Working with managers & stakeholders in different departments to understand the exact requisition, identifying the talents through networking, special pool, etc., and recommends for the final processing post his / her evaluation. Conduct recruiting assignments as appropriate. Should be able to operate under minimal supervision. This role will be of an Individual Contributor. This position is responsible for Bulk-Hiring and Lateral Hiring , Stakeholder management , driving closures and vendor management. Responsibilities will include : o Sourcing or candidates through vendors/consultants, job portals and referrals. o Conducting initial rounds of interviews. o Coordinating with Senior Management and Head of Departments for personal/telephonic rounds of interviews. o Coordinating with candidates for documents post their selections. o Negotiating and Preparing offers post selection of candidates. o Following with candidates on their joining dates Empanelment of consultants and vendors o Maintaining relations with the vendors o Follow up with vendors for getting candidates Budgets / Metrics o Ensuring the Talent Acquisition expenses are as per the defined budget. o Control attrition for 0-6 months o Maintaining the metrics for Talent Acquisition / Standard Operating Process adherence Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes. Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality. Adhere to ISMS Policy of the organization Adhere to Quality Management System of the organization Experience Required : 9+ yrs of experience in pureplay Talent Acquisition for both IT & Non-IT segment Qualification : Full-time Graduation Work Location : Mumbai / Bangalore Joining time needed : 15 days

Senior IT Support Specialist (Service Desk) - Mumbai - First Advantage Goregaon, Maharashtra, India Play Video Job Info Why First Advantage Apply Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thanes (Hiranandani) Joining time needed : 15 days /Immediate

Generate and issue customer invoices accurately and on time. Review billing data for completeness and accuracy. Reconcile billing discrepancies and resolve client billing issues. Process payments, refunds, and account adjustments. Assist with month-end closing, including journal entries and account reconciliations. Maintain and update customer billing records and financial files. Collaborate with sales, customer service, and finance departments to ensure seamless billing Support audits by providing necessary documentation and explanations. Assist with general accounting tasks as needed, including expense reports, vendor payments, and financial reporting. Requirements - 3-4 years of relevant experience preferably in a multinational set up Knowledge of accounting concepts. Exposure to Oracle, HFM, Adaptive, etc would be added advantage Well versed with MS-Office applications like MS-Excel, MS-Word, Advanced PowerPoint Commerce graduate + Accounting qualification Strong oral & written communication Flexibility to work in a regional set up & flexible time zones Ability to manage multiple tasks and meet deadlines We are looking for immediate joiners preferably !

You are self-motivated and ready to roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. Senior IAM Engineer What Youll Do Responsibilities for Senior IAM Engineer: - Define and drive the IAM security architecture strategy, roadmap, and vision, ensuring alignment with business objectives, risk appetite, and regulatory requirements (e.g., NIST, ISO 27001, GDPR, SOC 2). Lead the design and continuous evolution of scalable, secure, and resilient IAM solutions across on-premises, cloud (Azure, AWS), and hybrid environments. This encompasses authentication, authorization, identity governance, privileged access management, and directory services. Provide deep technical expertise and guidance on a wide range of IAM technologies and protocols, including: Single Sign-On (SSO) and Federation (SAML, OAuth 2.0, OpenID Connect) Multi-Factor Authentication (MFA) architectures and implementations Leading Identity Governance and Administration (IGA) solutions (e.g., SailPoint, Zilla, Vesa) Privileged Access Management (PAM) tools (e.g., Britive, CyberArk, Delinea, BeyondTrust) Directory Services (Active Directory, Azure AD, LDAP) API security as it relates to IAM Champion and architect Zero Trust principles within the IAM domain, focusing on continuous verification, risk-based access controls, and adaptive authentication mechanisms. Drive the automation of IAM processes and ensure seamless integration of IAM solutions with other security tools, applications, and infrastructure to enhance efficiency and security. Work closely with Governance, Risk, and Compliance (GRC) teams to ensure IAM solutions meet compliance requirements, support audit activities, and contribute to a robust control environment. Collaborate with security engineering, application development, infrastructure, and business teams to embed security best practices throughout the Software Development Life Cycle (SDLC). Mentor and guide junior architects and engineers. Research, evaluate, and recommend emerging IAM technologies and security innovations, assessing their potential impact and value to the organization. Provide architectural guidance and support during security incidents related to identity and access, facilitating rapid identification, containment, and remediation. Assist in developing and implementing policies, procedures, and guidelines related to IAM. Implement and manage access controls, including role-based access control (RBAC), segregation of duties (SoD), and least privilege principles. Establish identity governance frameworks and conduct periodic access reviews to ensure compliance with SOX, SOC, CJIS, and ISO 27001 regulations. Collaborate with internal and external auditors to provide documentation, evidence, and support during SOX, SOC, CJIS, and ISO 27001 audits. Oversee user lifecycle management processes, ensuring timely provisioning and de-provisioning of user access rights. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! EMPLOYEE BENEFITS India Region: Most of the roles are enabled with the ability to work remotely with occasional business travel. Hybrid working model Comprehensive employee Leave policy Career progressions through Internal job opportunities and Global Talent mobility programs Career Development: Mentoring Program, People Management Program, cross-functions training, soft skills training. Continuous learning and development opportunities. Upskilling and reskilling opportunities mobilized through e-learning platforms Training and Certification reimbursement programs Medical Insurance coverage for employees and parental insurance benefits available. Calendarized Employee Wellness programs Quarterly Rewards and Recognition program to recognize exemplary performance Other attractive allowances Weekend working, Holiday pay, Relocation assistance, Maternity bonus, Creche allowance & Other allowance etc.

Annual Budgeting Quarterly Forecasting Monthly Flash - Revenue PL Variance Analysis of Actual vs Budget/Forecast Clientwise Revenue Reporting Key Performance Metrics Reporting Trends, etc Customer Product Profitability Costing including for Intercompany Commission Bonus calculations Reporting for Board Meetings etc. Requirements: 5-7 years of relevant experience preferably in a multinational set up Experience of automation and use of appropriate tools/software such as Power Bi Knowledge of accounting concepts. Exposure to Oracle, HFM, Adaptive, etc would be added advantage Well versed with MS-Office applications like MS-Excel, MS-Word,Advanced Excel Commerce graduate + Accounting qualification/CA/Cost Accountant Strong oral written communication Good Reporting and presentation skills Good in Analytics Flexibility to work in a regional set up flexible time zones High attention to detail with the ability to make sense of complex and high quantity information

Responsibilities will include : Create and develop comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to the needs of diverse audiences, ensuring clarity and accessibility for both candidates and customers. Collaborate with cross-functional teams to gather and define product and documentation requirements for both existing and new First Advantage products, services, and implementations, ensuring alignment with organizational goals. Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, while writing and maintaining basic HTML and CSS code to enhance user experience and functionality. Manage and maintain a Salesforce Knowledge instance across the First Advantage organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities. Translate complex technical information into clear, concise language that is easily understood by non-technical audiences, facilitating better comprehension and usability. Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication. REQUIRED SKILLS & QUALIFICATIONS Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation, with a strong portfolio demonstrating your ability to convey complex information clearly. Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions. Self-Motivation: Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively. Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder. Technical Skills: Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing. Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation. Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences. Adaptability: Ability to thrive in a fast-paced environment, demonstrating flexibility in adjusting to changing priorities and demands while maintaining high-quality standards. Lifelong Learner: A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology. Education & Experience A degree in English, Communications, Technical Writing, or a related field is preferred. At least 2 - 4 years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation. Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts. Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams. Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites, as well as managing a Salesforce Knowledge instance. Demonstrated proficiency in HTML and CSS, with the ability to apply these skills in documentation and site design. Strong background in creating user-friendly documentation that effectively communicates technical information to non-technical audiences.

This is What You ll do: Process end-to-end payrolls (India & APAC) for all employees in the organization including Full and Final Settlement with 100% accuracy. Maintain personnel database regarding salaries. Report to department supervisor regarding daily activities and issues Address and resolve employee complaints relating to the payroll system. Work with company database programs to process payroll. Prepare reports to relevant departments about payroll, company budget and expense. Drive 100% accuracy & error free reports that get published to stakeholders globally. Creating and maintaining payroll related files and delivering the same to finance team. Working closely with the Finance team to ensure timely disbursements of payments. Create automation ability within reports. Generate, maintain, analyze & present daily/ weekly/ monthly reports; delivery of metrics should encompass insights and connection to HR and corporate goals. Gather feedback to enhance the reporting ability from all concerned. Co-ordination with internal stake holders for necessary data collection & collation Manage statutory requirements and be compliant.

Work closely with Product leadership to plan and coordinate the execution and delivery of data driven business plans and strategies for a portfolio of integration and background screening solutions Manage a team of Product Owners and Business Analysts to ensure delivery of quality, innovation and customer value throughout the product development lifecycle Collaborate with internal and external stakeholders to formulate, document, and validate tactical, actionable requirements for product development Manage roadmap prioritization and appropriate trade-offs regarding implementation issues based upon understanding constraints, dependencies, costs, resources and customer benefits Actively measure and analyze existing products for opportunities to innovate and improve Integrate performance metrics, usability studies, quality control, research and market analysis into product requirements to enhance user satisfaction Collaborate with sales, customer success managers, solution experts, technical experts and partners across multiple functions and geographic locations to ensure quality, delivery, documentation and presentation of product features and solutions Keep abreast of the competitive landscape, industry trends, and digital innovation within the marketplace to inform strategy, go-to-market planning and coordination

Delivered products and solutions through full SDLC process per business requirements. Understands and supports the existing application. Co-ordinates with Business/stakeholders to drive product delivery. Manages a team of 5+ developers. Strong communication skills. Follows good programming practices What You May Need to be Successful: Bachelors degree in Computer Science or related field or equivalent experience 7+ years hands-on experience in .NET and C# programming. 3+ years of cloud experience on AWS or equivalent. 3+ years of experience designing, building and supporting applications backed by RDBMS (MS-SQL, MySQL, etc.). Knowledge of NoSQL databases, like AWS DynamoDB, is a plus Experience with single page application frameworks (React/Angular/etc.) is a plus. Experience building and managing CI/CD pipelines. Strong troubleshooting skills. Willingness to learn new technologies and stay on top of emerging trends in the MS and AWS tech spaces. Someone who is self-driven and able to work independently with minimal supervision. Someone who is detail oriented and an analytical problem solver

Generate and issue customer invoices accurately and on time. Review billing data for completeness and accuracy. Reconcile billing discrepancies and resolve client billing issues. Process payments, refunds, and account adjustments. Assist with month-end closing, including journal entries and account reconciliations. Maintain and update customer billing records and financial files. Collaborate with sales, customer service, and finance departments to ensure seamless billing Support audits by providing necessary documentation and explanations. Assist with general accounting tasks as needed, including expense reports, vendor payments, and financial reporting. Requirements : 3-4 years of relevant experience preferably in a multinational set up Knowledge of accounting concepts. Exposure to Oracle, HFM, Adaptive, etc would be added advantage Well versed with MS-Office applications like MS-Excel, MS-Word,Advanced PowerPoint Commerce graduate + Accounting qualification Strong oral & written communication Flexibility to work in a regional set up & flexible time zones Ability to manage multiple tasks and meet deadlines

Roles and Responsibilities: Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. Ensure that all customer interactions are handled efficiently and effectively. Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. Maintain accurate and up-to-date information to support seamless case management. Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. Ensure that all communications are clear, professional, and empathetic. Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). Keep relevant case information updated within Salesforce to facilitate accurate reporting. Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization s overall revenue generation and growth. Foster strong relationships to enhance sales opportunities. Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. Ensure customer satisfaction and loyalty through effective engagement strategies. Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. Actively seek feedback to drive enhancements. Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these relationships to support business objectives. Product Expansion Proposals - Propose additional products and services to expand the organization s footprint within existing accounts. Identify opportunities for upselling and cross-selling. Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. Collaborate to ensure that customer needs are met effectively. Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives. Required Skills & Qualifications : Proven experience in case management or customer service roles. Proficiency in Salesforce or similar CRM platforms. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Excellent problem-solving skills and attention to detail. Experience in sales support or account management is a plus. Ability to build and maintain relationships with key stakeholders. Strong analytical skills to assess customer needs and recommend solutions. Ability to work collaboratively within a team environment. Flexibility to adapt to changing priorities and business needs. Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences. High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).

Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department

This position is responsible for End to End Talent Acquisition Cycle for all level hiring. Interviews candidates for the defined position complying with company policy and statutory/regulatory guidelines. Working with managers & stakeholders in different departments to understand the exact requisition, identifying the talents through networking, special pool, etc., and recommends for the final processing post his / her evaluation. Conduct recruiting assignments as appropriate. Should be able to operate under minimal supervision. This role will be of an Individual Contributor. This position is responsible for Bulk-Hiring and Lateral Hiring , Stakeholder management , driving closures and vendor management. Responsibilities will include : Sourcing or candidates through vendors/consultants, job portals and referrals. Conducting initial rounds of interviews. Coordinating with Senior Management and Head of Departments for personal/telephonic rounds of interviews. Coordinating with candidates for documents post their selections. Negotiating and Preparing offers post selection of candidates. Following with candidates on their joining dates Empanelment of consultants and vendors Maintaining relations with the vendors Follow up with vendors for getting candidates Budgets / Metrics Ensuring the Talent Acquisition expenses are as per the defined budget. Control attrition for 0-6 months Maintaining the metrics for Talent Acquisition / Standard Operating Process adherence Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes. Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality.

Job Description: Search the web to find the listings for universities, colleges and companies. Initiate verification calls to verify the credentials of the applicants. Send written verification requests and faxes for verifications as per the policies of the institutions/organizations. Enter appropriate verified data into the system and generate a report. Follow quality guidelines and achieve the targets set by the Team Leader. Share necessary Information to update the Database in case of any changes/updates Follow the IT Policy and Data Security guidelines. Mentor new joiners and conduct regular Quality check Skills / Knowledge: Typing speed of 20 wpm /90% accuracy Ability to comprehend articulate Willingness to work night shifts Experience: Minimum 6 months experience, in an International BPO/KPO Education: HSC / Diploma (10+3) / Graduate

Perform online research on criminal records. Quality check Follow quality guidelines and also achieve the targets set by the Team Leader Follow the IT Policy and Data Security guidelines What Were Looking for: Typing speed of 25 to 30 wpm / 90% accuracy. Ability to comprehend & articulate Willingness to work in night shifts Good communication skill High Customer Service orientation Eye for Detail Graduation passed out*

Responsibilities: Assist in developing and implementing policies, procedures, and guidelines related to IAM. Implement and manage access controls, including role-based access control (RBAC), segregation of duties (SoD), and least privilege. Establish identity governance frameworks and conduct periodic access reviews to ensure compliance with SOX regulations Collaborate with internal and external auditors to provide documentation, evidence, and support during SOX audits. Oversee user lifecycle management processes, ensuring timely provisioning and de-provisioning of user access rights. What You May Need to be Successful: Bachelors degree in engineering or technology or equivalent Minimum 1-2 years (s) of experience in hands-on experience in managing information security Familiarity with cloud IAM solutions (Azure AD, SailPoint, Zilla, etc) Knowledge of regulatory requirements beyond SOX that may impact IAM (GDPR, HIPAA) Experience with scripting and automation for IAM processes (PowerShell, Python, etc) Proficiency in analyzing IAM-related data to identify trends, anomalies, and areas of improvement in compliance monitoring and reporting. Strong communication skills to effectively present IAM-related information, compliance reports, and recommendations to management, auditors, and stakeholders.

Responsibilities: Assist in developing and implementing policies, procedures, and guidelines related to IAM. Implement and manage access controls, including role-based access control (RBAC), segregation of duties (SoD), and least privilege. Establish identity governance frameworks and conduct periodic access reviews to ensure compliance with SOX regulations Collaborate with internal and external auditors to provide documentation, evidence, and support during SOX audits. Oversee user lifecycle management processes, ensuring timely provisioning and de-provisioning of user access rights. What You May Need to be Successful: Bachelors degree in engineering or technology or equivalent Minimum 1-2 years (s) of experience in hands-on experience in managing information security Familiarity with cloud IAM solutions (Azure AD, SailPoint, Zilla, etc) Knowledge of regulatory requirements beyond SOX that may impact IAM (GDPR, HIPAA) Experience with scripting and automation for IAM processes (PowerShell, Python, etc) Proficiency in analyzing IAM-related data to identify trends, anomalies, and areas of improvement in compliance monitoring and reporting. Strong communication skills to effectively present IAM-related information, compliance reports, and recommendations to management, auditors, and stakeholders.

Coordinate aspect of vendor accounts (usernames, access issues), subcontractor relationships, assist with vendor logistics for teams, monitor onboarding/offboarding and invoice approval/billing issues tied to Investigative Research operations Monitor and respond to Chatter messages requesting missing information (to include customer outreach), review/comparison of received documents, and any other questions about a case in progress, as well as case initiation questions. Support Customer Success by monitoring the IR inbox to answer customer emails in a timely manner. This includes responding to price quotes, status requests, report questions, scoping order requests, etc. As needed, or as time allows, assist with case initiation, float among operations teams to assist in case processing, and update customer account information when outdated information is found. Educational Qualification and experience required for this role: Bachelor s degree or equivalent experience is required and preferred if investigative research related. Experience: 3+ years of experience in customer service/account management, including direct interactions with external customers 2+ years of experience in investigative research or a related role Other Knowledge, Skills, Abilities or Certifications: Proficient in Salesforce and Microsoft Outlook & Teams. Exceptional professional written & verbal (customer phone calls may be required at times) communication skills. Detail-oriented and well-organized. Ability to provide insight into areas that can improve. Able to work under limited guidance, and supervision. Able to keep personal information confidential.

Perform online research on criminal records. Quality check Follow quality guidelines and also achieve the targets set by the Team Leader. Follow the IT Policy and Data Security guidelines. Skills / Knowledge: Typing speed of 24 wpm / 90% accuracy. Ability to comprehend & articulate Willingness to work in night shifts Good communication skill High Customer Service orientation Email Etiquettes Critical thinking Attention to detail Analytical/Problem solving Troubleshooting ability Multi-tasking Ability to make appropriate business judgment Ability to work under pressure and within strict timeline Experience: 6 Months to 1 year experience preferred Education: Undergraduate/Graduate