Posted:1 week ago|
Platform:
Work from Office
Full Time
Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc) Key Skills: - Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc. Will report to VP Business/CEO Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV Must have basic programming (C++) skills
Infiniti Power
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
6.0 - 10.0 Lacs P.A.
3.0 - 3.0 Lacs P.A.
Kolkata
Experience: Not specified
1.68 - 1.92 Lacs P.A.
Tiruchirapalli
Experience: Not specified
1.44 - 1.92 Lacs P.A.
Bengaluru
Experience: Not specified
2.4 - 3.6 Lacs P.A.
10.0 - 20.0 Lacs P.A.
10.0 - 20.0 Lacs P.A.
8.0 - 13.0 Lacs P.A.
1.5 - 2.25 Lacs P.A.
3.0 - 3.5 Lacs P.A.
