112 Microsoft Teams Jobs

The Opportunity This is an on-site opportunity based in the Gurgaon office. As a Talent Acquisition Partner, you will be responsible for recruiting top talent to meet our hiring goals for sales, manufacturing, and corporate functions across India and APAC. In this fast-paced role, youll bring expertise in setting benchmarks, tracking metrics, and driving results. Your ability to prioritize, innovate, and execute will have a direct impact on our success. What Were Looking For: EducationBachelor's degree in HR, Business, or Psychology (or equivalent experience). Experience5+ years of experience in full-cycle talent acquisition, with a strong background in recruiting for sales functions. Youre well-versed in Applicant Tracking Systems (Workday preferred) and Talent Market Intelligence tools. You possess exceptional analytical skills, are adept at handling large data sets, and can communicate data findings effectively. Youve proven experience establishing and tracking key performance metrics, including ROI. You have a demonstrated ability to influence and negotiate with stakeholders at all organizational levels. You thrive in dynamic, fast-paced environments and consistently deliver results. Experience with Workday or a similar ATS is preferred. Familiarity with recruiting Sales roles in APAC is a plus. ToolsExperience with Microsoft Teams, Phenom, and Workday is highly preferred. How you'll thrive and create an impact: Take ownership of hands-on end-to-end recruiting of top talent in alignment with business needs across India and APAC. Develop and implement strategies to optimize candidate cycle time, conversion rates, and applicant funnel metrics. Ensure seamless communication between Talent Acquisition, HRBPs, and Hiring Managers on current and upcoming requisitions, market feedback, and quick adjustments to changing conditions. Collaborate with hiring managers and HRBPs to build innovative community engagement and sourcing strategies, with measurable data to demonstrate ROI. Manage relationships with external recruitment vendors and internal stakeholders to drive recruitment success. Define, measure, and analyze key performance metrics and KPIs to ensure continuous improvement. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Insight is Hiring Cloud Engineer II (M365) Exp in M365 + Entra ID/Azure AD + Sharepoint + End User Support Shift timings: 24*7 rotational About the team: Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. Role: As an Intune Modern Workplace Engineer, you will play a pivotal role in driving the adoption and management of modern workplace technologies. Your expertise in Microsoft Intune and related tools will ensure seamless device management, robust security, and enhanced productivity for clients or internal teams. Collaborating with cross-functional stakeholders, you will design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Desired Candidate Profile 3+ Years of exp. Engage with clients to understand their business objectives and technical requirements. Skilled with Microsoft 365, Entra ID, Entra Connect, Azure AD DS, and related technologies. Designing and implementing IDAM policies to ensure secure and efficient user access management. Proficiency in Entra ID, including advanced configurations for conditional access, identity protection, and single sign-on (SSO). Strong knowledge of Microsoft 365 services, including Teams, OneDrive, SharePoint, and their integration with other Microsoft and third-party tools. Proven experience with Microsoft Intune and Endpoint Manager, including device lifecycle management and application deployment. Experience with Windows Autopilot for provisioning and managing Windows devices in a zero-touch deployment model. Expertise in co-management strategies integrating Intune with Configuration Manager (SCCM). Hands-on experience with Microsoft Defender for Endpoint for security threat detection and remediation. Knowledge of monitoring and reporting tools within Intune and Endpoint Manager to track device compliance and health. Experience implementing mobile application management (MAM) policies for BYOD environments. Familiarity with managing macOS and Linux devices in enterprise environments using Intune or equivalent tools. Experience with Apple Device Enrollment (ADE), Apple Business Manager (ABM), Android Enterprise, and Android Enrollment. Experience with scripting languages, especially PowerShell, to automate repetitive tasks, generate reports, and manage large-scale deployments. Implementation and management of Public and internal DNS server. Monitor and optimize cloud performance, cost, and security. Stay up to date with the latest cloud services, features, and best practices. Excellent problem-solving skills and attention to detail. Knowledge and experience working with ServiceNow and the ITIL Service Management Framework. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, Microsoft Entra, Intune, and Defender. Demonstrated expertise in designing and implementing Intune environments Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable Behavioral Skills Email Communication, Presentation, Public Speaking Strategic Thinking, Transactions Processing, Planning Analytical Thinking, Scientific Temperament Interpersonal Skills, Nurturing Relationships Customer Service Orientation, Business Appreciation

Educational Bachelor of Engineering,Bachelor Of Science,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Internet of Things (IOT)-Microsoft Teams Preferred Skills: Technology-Network-Unified Communications Technology-Cloud Platform-Modern Workplace Transformation Services-Microsoft Teams

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

Immediate Openings on Murex Testing -Bangalore, Noida, Chennai - Contract Skills: Murex Testing Location: PAN INDIA Period :Immediate Employment Mode : Contract Must have 5+ years Murex Functional testing experience Good exposure to Murex functionality, mainly on BO. Experience within global markets, good functional understanding Good understanding of FI, IRD type trades is expected Experience in test planning and defining test strategies for small to medium sized changes. Building test scenarios based on the Client Requirement Strong understanding of and adherence to general test practices. Some experience in Murex specific test best-practices is expected Experienced in working with stakeholders (client team) and able to prioritize work. Should be able to help the junior analyst in his day-to-day work Nice to have Experience in MXtest ONYX experience would be a plus Experience in other Murex modules like Market Risk, Credit Risk, Accounting, etc.

Job Description: Audio Visual Engineer (AV Engineer) designs, installs, configures, maintains, and troubleshoots audio-visual systems in various environments, such as corporate offices, conference rooms, event spaces, and entertainment venues. They ensure that AV equipment meets user needs for presentations, video conferencing, live events, and other multimedia experiences. AV Engineer to install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, and control systems. Knowledge of PEXIP, Microsoft Teams, Pro AV systems with a minimum of 1-2 years industry experience and knowledge validating service accredited status for the Company and/or resources allocated to this Task Order for Cisco, Polycom, QSC, Kramer, Crestron, Xilica, Sennheiser as a minimum. Install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, & control systems. Configure H/W and S/W components, Callibrate systems for optimal performance, Troubleshoot and resolve technical issues, Provide regular maintenance and system upgrades, Offer user support & training as needed. Strong understanding of AV technologies and control systems, Familiarity with networking and IT basics (IP addressing, VLANs, etc.), Cable management and signal flow (HDMI, SDI, VGA, Fiber optics).

About the job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years

Project description We've been engaged by a large Australian financial institution to provide resources to their upcoming Murex Binary Upgrade project. This Bank is considering moving from the Current Murex version 42 to latest higher version ( V56 or 58) to include changes Majorly impacting the Collateral / Market Risk / Credit Risk/ Ops and settlement functionalities and modules. There are also some impacts in MX technical areas, Reporting and EODs. We require an experienced Murex Senior Credit Risk Consultant as a part of this upgrade project. Responsibilities Functional testing of various modules of Murex (Manual and MxTest) Execution of the entire Trade and Event Lifecycle, test scenarios, and test cases Perform file/Table reconciliation and first level of analysis on test results Identify opportunities for further test automation or efficiencies through automation Working collaboratively with other teams during test preparation and execution activities Proactive investigating and debugging of application defects Producing clear and concise reports during the lifecycle of an automation project Skills Must have Overall, 6 to 7 years of experience in testing. 4 to 5 years of experience in Murex 3.1 functional testing. 2 to 3 years of experience in MX Test. Good Functional knowledge (across products) Experience on Murex Integration testing/ exposure to regression testing. Experience across Market Data Systems and tools is a plus. Good knowledge of Global Markets across multiple asset classes. Design and document manual test cases to include the full test coverage required. Review and quality assure test cases. Configure, execute, and report on test phases/test cycles. Working with the project team and vendor to ensure timely resolution of defects. Ability to work with (or willingness to learn) common technologies surrounding the Murex platformAutosys, Unix, Jenkins, Bitbucket, GIT, JIRA. Experienced in building a test automation suite and repeatable testing processes (desirable). Nice to have Experience working on Murex Binary Upgrade project. Exposure to any of the Automation tools, ORQA, Selenium, etc. NFT preparation and Execution. Stress Testing /Endurance Testing experience. Preparation of Heat Map and Analysis. Other Languages EnglishC1 Advanced Seniority Senior

Project description We are excited to partner with one of our existing major Commodity Trading clients on their Murex Binary Upgrade project. This initiative involves upgrading from the current Murex version 40 to the latest version 60, with significant changes across all Murex modules. By joining this program, you'll have the opportunity to work closely with a well-established client team, actively participating from project initiation through to implementation. Responsibilities You will be a Murex Quality Assurance (QA) Analyst focusing on Define Murex test strategy and test cases for your squad's work Execute the agreed Murex test cases Analyze Murex test run outputs, identify, analyze, and remediate issues. Design and automate test cases using Mxtest You will be working in a team of Murex Test Analysts through ST, SIT & working with the business to execute UAT. The testing platform used by the client is MxTest. Due to the large established MxTest implementation, this is an ideal role for Murex test candidates who want to gain experience in MxTest which is being used more and more frequently with Murex clients around the world. Skills Must have 2+ Years of strong experience in a similar role. 2+ years of Murex MxTest/Onyx experience (both implementing and running tests) Markets Trading system experience, Murex, FX, IR, Commodities (Front to back testing experience) Experience in SQL & Unix is mandatory Experience in software testing and technical business analysis Self-starter & independent Excellent communication skills Agile testing experience Nice to have Murex Performance testing Binary upgrade experience is beneficial and adds value to the role DevOps on Murex experience (GIT, Jenkins, JIRA, etc) Batch processing testing Control-M Other Languages EnglishB2 Upper Intermediate Seniority Regular

Project description The role is with our core Testing team, which is supporting a big Migration Project. The role is part of the Automation testing team which aims to bring innovation and automation of Murex Test cases to accelerate the project execution. Responsibilities Techno Functional Developing MxTest automation scripts for the Murex project Execution of MxTest scripts As part of the project, we are looking to automate the test cases which can be reused for regression testing Automation is also required to facilitate the smooth project delivery. You are expected to help accelerate the testing processes by automating test cases, performing regression and performance tests, and creating stubs to support various testing around Murex and surrounding applications. You should be able to showcase the test execution and help with automation stats and automation report preparations Skills Must have Total Experience 4 to 8+ Years. Murex Experience 3+ Years. Murex 3.1 experience 2+ years. MxTest, Back office, Murex. Automation experience with Onyx experience of 2+ years Must have worked in the Financial Market Domain. Automation role requires working on scripts. Nice to have Murex Performance Testing Java Effective and fluent communication Other Languages EnglishB2 Upper Intermediate Seniority Senior

Project description We've been engaged by a large European Bank to provide resources to their Murex program. Joining this program you will have the benefit of working with an established client team, fully involved in the project initiation through to project implementation. Responsibilities You will be working with an established team of Murex Test Analysts both in India and onshore and perform tasks linked to test design/strategy, unit testing, SIT & UAT. The automated testing platform used by the client is MXtest. Daily tasks include: Perform a detailed analysis around the products and modules in scope to determine the coverage required Define stream test strategy and approach Configure, execute, and report on test phases/test cycles Configure and automate trade insertion, event insertion, reports and extract reconciliations Work with business analysts, developers, and vendors to resolve defects Review and quality assure test cases Skills Must have 4+ years of Murex Functional testing experience Good exposure to Murex functionality, mainly on FO, BO, and MO. Experience within global markets, good functional understanding Good understanding of FI, IRD type trades is expected Experience in test planning and defining test strategies for small to medium-sized changes. Building test scenarios based on the Client Requirement Strong understanding of and adherence to general test practices. Some experience in Murex-specific test best practices is expected Experienced in working with stakeholders (client team) and able to prioritize work. Should be able to help the junior analyst in his day-to-day work Nice to have Experience in MxTest / Onyx experience would be a plus Experience in other Murex modules like Market Risk, Credit Risk, Accounting, etc. Other Languages EnglishB1 Intermediate Seniority Senior

Project description We've been engaged by a large APAC financial institution to provide resources for a range of Murex projects. Joining this program you will have the benefit of working with an established team working directly with onsite staff, fully involved in the project initiation through to project implementation. Responsibilities Define the Murex test strategy and create detailed test cases for your squads deliverables. Execute and automate test cases using the MxTest platform. Analyze Murex test run outputs to identify, triage, and resolve issues. Collaborate with the ST, SIT, and UAT teams, including business stakeholders, to ensure end-to-end test coverage. Independently take ownership of assigned tasks from day one, requiring minimal handholding. Manage your work with a self-driven and proactive mindset in a fast-paced, agile environment. Skills Must have 7+ years of hands-on experience in Murex MXtest. Proven expertise in Murex, with full front-to-back testing exposure in FX, IR, and Commodities. Strong working knowledge of MxTest (or Onyx), including both implementation and execution of test suites. Proficient in SQL and Unix. Strong background in software testing methodologies and technical business analysis. Able to start independently and manage responsibilities without close supervision. Excellent verbal and written communication skills. Experience working in Agile teams and using Agile testing practices. Nice to have Murex Performance testing DevOps on Murex experience (GIT, Jenkins, JIRA, etc) Batch processing testing Control-M Exposure to FRTB or regulatory risk initiatives. Experience with other Murex modules or tools. Other Languages EnglishB2 Upper Intermediate Seniority Senior

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Job Title: Project Manager - Implementations Department: Project Management Job Description: The Project Manager - Implementations is responsible for managing software implementation projects by coordinating internally from pre-sale through order booking, site preparation, software installation, configuration/verification, training, and customer clinical Go-Live, ensuring the customers achieve clinical adoption quickly and efficiently. The Project Manager acts as the customers advocate, facilitating a smooth hand-off to the Real Time Support Operations team. Key Areas of Responsibility Initiate projects in salesforce.com as customer orders are booked. Oversee 50-75 implementation projects at a time. Coordinate schedules of customer resources along with internal resources to make efficient use of time and achieve rollout goals. Ensure both parties are properly prepared and have allocated the required resources for each step of the process. Check-in on customers on a regular basis to ensure successful progression of the project in terms of cost, schedule and software/workflow functionality with the ultimate goal of achieving productive clinical usage and moving on to standard customer support. Act as the customers advocate and liaison with other departments within the organization. Capture detailed information about clinical or technical issues and roadblocks and translate that into Product Development changes leading to improvement. Work with the Sales Department during the sales process to help ensure their success and set the customers’ expectations on roles, responsibilities, requirements, and timeframes for the successful implementation of the products. Assist with beta partners as they implement new modules and features and determine how these changes might impact new users and implementations. Skills, Knowledge & Experience 5+ years of software implementation experience, preferably in radiation therapy. Proven Salesforce.com proficiency at the expert level Ability to measure and analyze overall project performance in terms of project cost, project schedule, Client software performance, and customer satisfaction. Creative thinker able to identify and implement potential opportunities for process improvements in terms of shortening project cycle times while increasing project resource utilization. Proficiency in MS Office, MS Teams and JIRA issue tracking software. Strong written and verbal communication skills Excellent people and management skills to interact with customers, colleagues and cross-functional teams, and SNC senior management. Capable of managing across a diverse cultural spectrum worldwide (US, EMEA, APAC, CALA) and the wide range of customer clinical and administrative environments (physicists, doctors, IT departments, therapists, exec management, etc.) Graduation or equivalent experience required

Microsoft Teams (L3), Infra Consulting (L1), M365 Exchange Online (L3), MS Exchange Mailbox Migratio Professional Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-10 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan India Notice - Any Preferred candidate profile

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-10 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Description We are looking for a skilled Microsoft Team Administrator with 9-15 years of experience to join our team in India. The ideal candidate will manage and optimize our Microsoft Teams environment, ensuring seamless collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environments, ensuring optimal performance and user satisfaction. Monitor and resolve issues related to Microsoft Teams, including user support and troubleshooting. Develop and implement best practices for Microsoft Teams usage across the organization. Train and support users in utilizing Microsoft Teams features effectively. Collaborate with IT and other departments to integrate Microsoft Teams with existing systems and processes. Stay updated with the latest Microsoft Teams features and updates to enhance team collaboration. Skills and Qualifications 9-15 years of experience in Microsoft Teams administration or a related field. Strong knowledge of Microsoft 365 suite and its integration with Microsoft Teams. Experience in managing user roles, permissions, and policies within Microsoft Teams. Proficiency in troubleshooting and resolving technical issues related to Microsoft Teams. Excellent communication and interpersonal skills to work collaboratively with diverse teams. Ability to design and execute training programs for end-users to maximize the usage of Microsoft Teams.

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

Role & responsibilities Skills -SharePoint Infra build;SharePoint Content Migration;One Drive For business;CollabM365SharePointSuite Location - pan India Notice - Any Notice Preferred candidate profile

Role & responsibilities Skills -SharePoint Infra build;SharePoint Content Migration;One Drive For business;CollabM365SharePointSuite Location - pan India Notice - Any Notice Preferred candidate profile

Senior Administrator Key Responsibilities: Advanced Troubleshooting & Resolution: Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems. Customer Experience Leadership: Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations. Process & Documentation Excellence: Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume. Collaboration & Escalation Management: Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes. Mentorship & Training: Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions. Metrics & Reporting: Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews. Required Skills & Experience: 58 years of experience in technical support or IT operations, preferably in a global or enterprise environment. Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems). Proven ability to resolve complex technical issues independently and under pressure. Excellent communication and interpersonal skills, with a customer-first mindset. Experience with automation tools, scripting, or self-service platforms is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. ITIL certification or equivalent process knowledge. Senior Administrator

Windows Server Administration (2016–2022), Linux Server Management (RHEL/CentOS/Ubuntu), Virtualization Hyper-V and VMware ESXi, Microsoft Azure, Microsoft 365 Administration, Active Directory, DNS, Backup & Recovery and Vendor License Management

Job Description For IT Engineer (Support) About the Role: The IT Department is responsible for supporting and maintaining the company's IT systems and for providing efficient support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently. This role demands proficiency in handling IT inventory, providing technical support to the users on Windows and Mac OS. About Us: Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based productsuite powers 50 million daily engagements across voice, video and messaging channels. Exotelpowers unified customer engagement to over 6000 companies in 60+ countries, including India,SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart,GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customerengagement with Exotel's suite of a communication API, Ameyo's omnichannel contact centre(merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. We are a $100million Series D funded company with $60 million in ARR. Responsibilities: Should be able to manage escalations. Diagnose and troubleshoot technical issues. Undertake small to medium-sized IT projects as instructed by reporting manager. Support and maintain MS Server/Desktops. Setting up and configuring new laptops. Install authorized software to laptops. Ensuring security and upgrades are applied and kept up to date on the laptops. Antivirus installation to all desktops and laptops. Ensure all logs for equipment and users are maintained. Creating purchase requisitions for IT hardware/software. Ensuring all software purchased licensing is recorded and maintained. Setting up new users and disabling expired accounts in accordance with HR requirements. Maintaining (Allocation / Deallocation) IT inventory and records. Should be fluent in troubleshooting Windows and Mac OS. Exposure towards WIFI networks including Cisco Meraki. Exposure towards Video Conferencing Solutions / Collaboration devices. Ensure that a high level of customer service and support is provided to all internal and external customers. Ensure high customer satisfaction rate. Should have good communication skills. Admin Duties / Areas of Responsibility The position will involve the following areas of responsibility: Organize meetings and training sessions for HR and Sales. Coordination with the admin team of the building for day-to-day activities. Manage access cards issued by the admin team of the building. Assist and support to colleagues in Admin & HR-related matters. Manage inward & outward couriers. Manage stock inventory of gifts and office stationeries. Onboarding & offboarding in the system. Required Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Network Associate (CCNA) or higher certification is required. Proven experience in managing Cisco switches and WiFi infrastructure. Strong knowledge of video conferencing solutions (Zoom, Microsoft Teams). Experience in handling compliance requirements and audits. Hands-on experience in deploying and managing security tools. Familiarity with Single Sign-On (SSO) technologies (Okta, Azure AD). Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work effectively in a fast-paced, dynamic environment. Good-to-Haves: Linux certification (e.g., Red Hat Certified Engineer, LPIC) is required. Certification in Windows Server Hybrid Administrator Associate or higher ispreferred.