Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Diploma or graduate degree, technical college or equivalent

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill

Company Description Aforeserve.Com Ltd is a single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Hyderabad or vijaywada location as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus

Job Description Functional Reporting : IT Role: Quality & Process Consultant Location :Mumbai Administrative Reporting : IT Role Purpose The position serves the following purpose 1. Managing ITIL Process development and governance for (All verticals) in coordination with IT 2. Manage the scope of work of all ITIL process and operations. Areas Key Accountabilities/ ResponsibilitiesKey Deliverables & Activities 1) Incident Management SPOC for the Customer to govern Incident process. Major Incident Pre & Post life cycle is evaluated, process gaps are identified and timely rectified. IM is available for managing escalation and maintaining SLAs. Takes ownership of incident from they getting updated till it resolution. Ticket quality checks are done and NC are cleared ASAP. Hoping tickets are investigated. Re-open tickets are investigated. Ticket backlog management. Quarterly process review. Continual improvement is brought and SIPs are created for improvement areas. Necessary Coordination with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents. Conducting the training / knowledge sharing sessions across the teams/new joiners to manage incidents effectively. 2) Problem Management Problem Management Proactive & Reactive Process activities are performed. Identifying Opportunities for improvement, conduct audits and showcase effectiveness of process on an operational level. RESPONSIBILITIES Problem Manager will drive proactive and reactive problem management. IT managers or Team Leads will support the problem manager in identifying and committing resources to perform all Problem Management activities Individual process activities are carried out with regards to agreed service and quality levels Problem Management life cycle from ticket logging, to investigating RCA and delivering CAPA is followed. Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities and creation of SIPs. Identifying improvement opportunities for the tools and process Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions. Conducting the training / knowledge sharing sessions across the teams/new joiners to manage process effectively. Assist problem manager is showcasing the benefits brought in from effective Problem management. 3) Change Management Change Manager Process is to control changes in a standardized manner in relation to an organizations policies, procedures and plans while ensuring minimal impact upon customers. RESPONSIBILITIES Change management process is governed and is driven by process manager. Change management Life cycle is managed from getting the change logged till implementation and PIR. Driving CAB & E-CAB meetings Necessary action is initiated for Unauthorized change Periodical audits are conducted as per and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Best practices like 4-eye review, Risk assessment, PIR are religiously followed. Bring in Service improvements to improve the overall Process maturity Contributes to Continuous Process Improvement activities and creation of SIPs. Identifying training opportunities, improvement opportunities for the tools and improvement opportunities for the process Key InteractionsInternalNature Interact with All department heads of IT for day to day operations For identifying and implementing new IT projects, effective utilization of existing IT systems For supporting rollout of IT projects in For ensuring smooth functioning of IT Operations of Convention Centre, NMACC, DAS, Plaza, Service Apartments and Office Space External RCP, Vendors, IT Service Providers Role RequirementsEducational Qualifications Bachelors or equivalent. Masters in IT would be prefereable Experience (Type & Nature) Total Exp 10-12+ Years core experience in core Process Delivery ITIL V3 Intermediate / ITIL 4 Certified SIAM Foundation / Architect Certification ¢ Must have Six Sigma Yellow / Green Belt certified ¢ Command on Core Process Delivery for managing Operational Excellence Incident Management Problem Management Change Management Should have knowledge SLM SIEM Report Designing Skills & Technical Competencies Strong analytical, communication, presentation and reporting skills Should have excellent command over ITIL practices. Leadership, people management and operational skills Good written & verbal communication skills Knowledge of ITSM Tools; ServiceNOW, Remedy, HPSM, etc. Should have good client facing abilities w.r.t client presentation and client management skills. Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Excellent team management skills and inter-personal skills, ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working with Virtual Team Understanding of statistical and analytical principles and processes Capability to deliver ITIL Trainings. Excellent documentation and process flow designing skills.

PCB Repair Notebook/ Desktop motherboard Repair (Chip Level) Knowledge from any Previous IT Company Data Entry in Portal and excel. Min. 1year ITI Course / Hardware Diploma in EC and 10+2 / Graduate ( any stream)

Job Summary: We are seeking an experienced and visionary Tech Lead to lead our technical team. The ideal candidate will be responsible for driving the strategic direction, development, and maintenance of in-house software solutions, ensuring they meet the highest standards of quality, scalability, and performance. This role demands exceptional leadership, deep technical expertise, and the ability to align technology with business objectives across departments. Key Responsibilities: Leadership and Management: Lead, mentor, and manage a team of software developers, engineers, and solution architects. Foster a high-performance culture focused on innovation, accountability, and continuous learning. Conduct regular performance evaluations and provide coaching for team development. Technical Oversight: Define and execute a comprehensive technical vision and roadmap in alignment with business goals. Oversee the selection and integration of technology tools, frameworks, and infrastructure. Ensure the scalability, security, and reliability of all technical systems and software. Project Management: Manage multiple technical projects simultaneously, ensuring on-time and high-quality delivery. Collaborate with stakeholders to gather requirements, define solutions, and prioritize initiatives. Enforce best practices for software development including code quality, version control, testing, and documentation. Innovation and Improvement: Stay abreast of emerging technologies, trends, and tools. Continuously evaluate current systems and processes for improvement opportunities. Identify potential technical risks and proactively develop mitigation strategies. Collaboration and Communication: Act as a liaison between the technical team and other departments such as Product, Marketing, and Sales. Represent the technical function in leadership discussions, advocating for resources and strategic alignment. Translate complex technical concepts into business-friendly language for non-technical stakeholders. Qualifications: Minimum 4 years of experience in technical leadership roles (e.g., CTO, Head of Engineering, Technical Lead). Proven success in building, scaling, and managing high-performing technical teams. Strong technical background with hands-on experience in software development, architecture, and systems design. Deep understanding of modern software development practices, cloud infrastructure, and security principles. Exceptional leadership, interpersonal, and communication skills. Strategic thinker with strong problem-solving abilities and business acumen. Experience in managing technical projects and department-level budgets. Preferred Qualifications: Experience in a similar industry or domain. Familiarity with Agile/Scrum methodologies. Hands-on experience with cloud computing platforms (e.g., AWS, Azure, GCP). Experience managing teams in a remote or hybrid work environment.

Module : Field Location : Pan India Experience: 2+ years of experience Roles & Responsibilities Working hours: 24*7 Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off. Need to visit multiple stores in all areas on need basis Having personal vehicle ( bike) is mandatory Working on National Holidays against which you shall be eligible for double pay. PH will be working against which compoff will be provided Provide outside support to Reliance Retail Outlets for all IT calls ( Must have Knowledge on PC, Printers & Basic Knowledge of networking, Networking equipment's Coordinate with Regional Coordinator for tasks and activities to be performed. Perform Periodic Preventive Maintenance activities Get signoffs for activities performed from Store Manager, State IT team and send report to Retail Helpdesk Coordinate with Retail Helpdesk for ticket status and call closure Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required Coordinate with MSL logistics for spares availability Perform initial physical inventory verification and asset tagging and submit report Carry out IMAC activity Will perform Rollout activity 50%-70% travelling will be there to cater services. Experience in to Hardware & networking. Perform Preventive Maintenance

Job Title: Hardware Server Engineer Location: Chakan, Pune - 410501 Job Summary: We are looking for a Customer Support Server Engineer to help customers with technical issues related to servers. You will troubleshoot problems, guide customers through setup and maintenance, and work with other teams to solve more complex issues. Responsibilities: Can handle server call, HP Prolant Server, HP storage Able to handle HP server Hardware calls including ILO configuration, RAID configuration, New Server Racking Stacking Should be able to do Server & storage hardware calls for HP Proliant 360/380, 3 PAR, Apollo, Synergy, Tape Library etc servers. To be ready for 24x7 Support in rotational shift. Support installation, configuration, and updates for server systems. Respond to support tickets, emails, and phone calls. Escalate tough issues to senior engineers when needed. Keep clear records of customer interactions. Write support articles and update documentation. Requirements: Experience with Windows or Linux servers. Good problem-solving and communication skills. Basic knowledge of networks, storage, and server hardware. Comfortable with command-line tools. Nice to Have: Diploma in Hardware

Job Title: Accounts Receivable Specialist Location: B-21, Sector 8, Noida Department: Finance & Accounts Reports To: Finance Manager / Accounts Manager Job Summary: We are seeking a detail-oriented and proactive Accounts Receivable Specialist to manage the companys billing and collections processes with accuracy and efficiency. This role is responsible for timely invoicing, statutory compliance, and effective coordination with internal departments to ensure the integrity of financial data in the ERP system. The ideal candidate will also support process optimization and automation initiatives to improve the overall accounts receivable function. Key Responsibilities: Ensure timely invoicing and accurate accounting in ERP within TAT, based on confirmation from the project head. Coordination with the legal department for statutory compliance. E-Way Bill Processing Daily Collection Follow-up & Reporting Monitoring and follow-up on overdue invoices Stock Transfer Outward Entry Proper selection of GL accounts, verification of statutory deductions, and ensuring correct accounting treatment. Regular review and analysis of outstanding receivables Billing Gap Reports Review Driving process improvements to optimize receivables management. Implementation of automation tools to improve efficiency in collections and reporting. Reconciliation of Receivables and ensuring accuracy in accounts. Ensuring adherence to company policies and financial regulations Requirements: Bachelor’s degree in Accounting, Finance, or a related field. 2–5 years of experience in Accounts Receivable or Finance-related roles. Proficiency in ERP systems (e.g., SAP, Oracle, Tally, or similar). Strong knowledge of statutory compliance requirements (GST, TDS, etc.). Excellent skills in MS Excel and data analysis. Strong communication, follow-up, and coordination skills. Ability to identify gaps and drive automation/process improvements . High attention to detail, organizational skills, and a sense of accountability.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Company Description Aforeserve.Com Ltd is a single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Ahmedabad as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus Kindly revert back on same mail if you are interested.

Job Title: Laptop Sales Manager Job Summary: We are looking for an experienced Sales person for our Used & Refurbished Laptop division. The candidate will be responsible for P&L ownership, procurement, refurbishment, and sales of refurbished laptops. The role demands strategic thinking, supplier & vendor management, business development, and operational efficiency to drive profitability and growth. Key Responsibilities: 1. P&L and Business Growth: Own and drive the P&L for the refurbished laptop business segment. Develop and implement strategies to achieve revenue, margin, and growth targets. Monitor financial performance, cost control, and operational efficiencies. 2. Procurement & Vendor Management: Identify, evaluate, and onboard suppliers for used laptops (OEMs, corporations, auction platforms, etc.). Negotiate pricing, terms, and contracts with suppliers to ensure cost-effective procurement. Develop long-term supplier relationships for a steady and quality supply of used laptops. 3. Refurbishment & Quality Control: Oversee the refurbishment process to ensure quality standards are met. Work closely with technical teams to optimize refurbishment workflows and cost efficiencies. Implement quality control measures to enhance customer satisfaction and brand reputation. 4. Sales & Business Development: Develop and execute sales strategies for refurbished laptops through B2B and B2C channels. Build relationships with key accounts, corporate clients, resellers, and online marketplaces. Drive sales team performance, set KPIs, and monitor sales execution. 5. Market Analysis & Strategy: Conduct market research to understand demand, pricing trends, and competition. Develop new revenue streams through innovative sales approaches and partnerships. Identify opportunities to expand the business into new geographies or customer segments. 6. Team Leadership & Coordination: Lead a team of procurement, refurbishment, and sales professionals. Set goals, track performance, and provide coaching for team development. Ensure cross-functional collaboration for seamless execution of business objectives. Key Qualifications & Experience: 8-12 years of experience in IT hardware, refurbishment, used laptop trading, or related industries. Proven track record in P&L management, procurement, refurbishment, and sales. Strong vendor management and negotiation skills. Experience in working with corporates, OEMs, banks, and large-scale buyers of refurbished IT hardware. Knowledge of marketplaces, e-commerce, and bulk sales strategies for refurbished products. Excellent leadership, analytical, and decision-making skills. Preferred Skills & Attributes: Strong network in the IT hardware resale and refurbishment ecosystem. Knowledge of industry certifications and compliance for refurbished electronics. Ability to drive operational efficiency and cost optimization in the refurbishment process. Passionate about sustainability and circular economy in IT hardware. Compensation & Benefits: Competitive salary with performance-linked incentives. Growth opportunities within the organization. Other benefits as per company policy.

Role & responsibilities Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.

Role & responsibilities Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.

Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.

Company Description Aforeserve.Com Ltd is a single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Hyderabad or vijaywada location as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained