43 Helpdesk Management Jobs

Proficiency in Italian Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Roles and Responsibilities Manage a team of customer support executives to ensure efficient resolution of customer queries and issues. Develop and implement effective strategies to reduce attrition rates and improve overall team performance. Provide HR support to the team, including recruitment, training, and employee relations matters. Oversee helpdesk management operations, ensuring timely response to customers' requests and adherence to SLA targets. Analyze data to identify trends and areas for improvement in customer satisfaction ratings. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre environment with expertise in Customer Support/Helpdesk role. Strong people management skills with ability to lead a team effectively. Excellent communication skills with ability to handle multiple stakeholders simultaneously (customers, colleagues). Proficiency in handling high-pressure situations calmly under tight deadlines.

1. Manage incoming helpdesk calls, emails, or ticketing system requests from employees. 2. Log and track facility-related complaints and service requests (e.g., housekeeping, electrical, HVAC, plumbing, etc.). 3. Coordinate with relevant internal teams or external vendors for timely resolution. 4. Maintain accurate records of requests, actions taken, and resolutions. 5. Follow up with requestors to ensure satisfaction and closure of issues. 6. Assist with administrative tasks such as filing, documentation, procurement support, and data entry. 7. Generate daily/weekly/monthly reports on helpdesk activity and issue resolution. 8. Monitor SLAs (Service Level Agreements) and escalate unresolved issues to the Facility/Admin Manager. Intrested pls drop your CV's to G.Swathi@compass-group.co.in

Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Share CV on neha.mandal@mounttalent.com Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Maintain exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills: - Must To Have Skills: Service Desk Management - Good To Have Skills: Knowledge of ITIL processes, Incident Management, Problem Management, and Change Management - Strong understanding of system and application architecture - Experience with troubleshooting and resolving technical issues - Excellent communication and interpersonal skills Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management.

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role & responsibilities Bachelors degree in Information Technology, Computer Science, or a related discipline. 2 - 5 years of hands-on experience in technical support, preferably involving Government or web-based applications. Well-versed in handling common user issues such as OTP delivery failures, browser incompatibility, and online form submission errors. Proficient in using remote desktop tools like AnyDesk for efficient troubleshooting and issue resolution. Strong written communication skills with the ability to provide clear, concise, and professional email support. Organized and detail-oriented, with a systematic approach to troubleshooting and thorough documentation of support interactions. Foundational knowledge of networks, browsers, computer systems, and device-related issues that can impact portal performance. Experience working with ticketing systems and CRM platforms for managing and tracking user support requests. Proven background in IT support or helpdesk operations. Immediate Joiner Preferred Age Limit upto 30 years

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience

Role Overview: We are seeking a skilled Contract IT Support Executive to assist our IT department with day-to-day hardware and user support operations. The selected candidate will handle user provisioning, endpoint management, system checks, and helpdesk coordination for Head Office staff. Key Responsibilities: User Management : Allocate and manage laptops, desktops, printers, and iPads for users. Ensure timely patch management and updates. Issue Resolution : Log, track, and resolve hardware-related issues for Head Office users in coordination with the internal helpdesk. Backup Monitoring : Perform and report daily status updates of backups for servers and users on NAS systems. Network Monitoring : Conduct daily network health checks and escalate issues when necessary. Helpdesk Support : Support the helpdesk in addressing Tier-1 support issues, ensuring user tickets are closed within SLA. Qualifications: Engineering degree in IT, Computer Science, or related field. 13 years of hands-on experience in IT support roles. Familiarity with patch management, backup tools, and ticketing systems. Basic understanding of NAS, Windows OS, and network troubleshooting.

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc) Key Skills: - Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc. Will report to VP Business/CEO Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV Must have basic programming (C++) skills

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Service Desk Voice Support. - Strong understanding of IT operations and support. - Experience with incident management and problem management. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have 0-2 years of experience in Service Desk Management. HR Subhijeetsingh subhijeet_g@trigent.com

Role & responsibilities:Help Desk Executive Outline the day-to-day responsibilities for this role. Preferred candidate profile:Help Desk Executive Specify required role expertise, previous job experience, or relevant certifications.

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance reports. SPECIFIC SKILL SETS REQUIRED: Strong understanding of ITIL framework and best practices Good communication in English and Hindi Knowledge on common IT technologies. Interested candidates can share their updated resumes to sruthi.s@velocis.co.in

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintenance, security, and engineering teams for issue resolution. Monitor and update complaint registers (manual and/or software-based). Ensure timely closure and follow-up of resident complaints. Assist in communication and coordination during emergencies or township events. Maintain visitor records, contractor entries, and vendor check-ins if required. Ensure the lobby/reception/help desk area is neat, professional, and well-organized. Generate daily and weekly MIS reports for management. Escalate unresolved issues to senior management or the Facility Manager. Key Skills & Competencies: Excellent verbal and written communication (English and Hindi). Strong interpersonal and problem-solving skills. Basic knowledge of Microsoft Office (Excel, Word, Outlook). Ability to handle resident grievances with patience and professionalism. Multitasking and organizational skills. Additional Requirements: Candidate should be residing nearby or willing to relocate to Dankaur / Gaur Yamuna City . Smart personality with a customer-first approach.

Responsibilities: Managing day to day Technical & House keeping Operations Handling helpdesk ticket tracking and closing Handling customer Handling Consumables Handling PPM Maintaining the quality Service Employees training Health insurance Provident fund

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. ONLY MALE Location- Kolkata CALL- 7001294477 (WP) Required Candidate profile Candidate Should Have English Medium school Background. Female Only

Job Position: Helpdesk Executive (Male/ Female) Job Location : Mumbai (BKC - Bandra Kurla Complex) Qualification : Any Graduate Total Experience: Minimum 1 yr experience as Helpdesk CTC Offering: 2 LPA to 3.50 LPA Job Description: Candidate should have experience in helpdesk/reception. Fluent communication skills. Should have prior experience in handling phone calls, guest, reception area. Should have knowledge in MIS and power point presentation. Interested candidates can share their resume on below mentioned email i'd: gauri.raut@psipl.co.in

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.