Associate / Sr. Associate

About CaretoSure CaretoSure is a health-tech platform working to build an integrated healthcare ecosystem across Tier 2, Tier 3 cities and small towns by empowering diagnostic/radiology centers and clinics with access to technology, business growth support, and corporate healthcare programs. Role Summary We are looking for a proactive and detail-oriented Associate/Sr. Associate – Operations who will be responsible for end-to-end management of service appointments, coordinating with diagnostic and radiology centers, scheduling, follow-ups, and assisting in the onboarding of new healthcare providers and centers onto our platform. Key Responsibilities Coordinate and manage scheduling of patient appointments for diagnostic and wellness services. Ensure timely confirmation and communication between customers and service providers. Follow up with diagnostic centers for report delivery, service feedback, and escalations. Assist in the onboarding of new diagnostic centers, clinics, and wellness providers. Collect and verify documents, service lists, and operational readiness. Maintain and update provider information in internal systems or CRM. Coordinate with internal teams (sales, tech, accounts) for smooth provider onboarding and service delivery. Ensure adherence to service-level agreements (SLAs) and quality standards.  Track and report operational metrics, including daily appointment success rates, delays, and follow-ups.  Support in organising health camps, wellness drives, and insurance medical checkup operations. Key Requirements  Graduate in any discipline. MBA/PGDM preferred but not mandatory. 1–4 years of experience in operations, preferably in healthcare, diagnostics, TPA, or insurance-related services. Strong communication and coordination skills. Proficient in MS Excel, Google Sheets, and basic CRM tools. Ability to manage multiple stakeholders and work under deadlines. Proactive, self-driven, and solution-oriented mindset What We Offer Opportunity to work in a fast-growing health-tech startup impacting real lives. Cross-functional exposure and growth opportunities. Collaborative and flexible work culture.