Associate Project Manager

About the Company

About the Role

Responsibilities

• Lead and coordinate project execution to ensure on-time, in-budget delivery.
• Develop and manage key documentation such as BRDs, SOWs, project plans, and resource plans.
• Monitor project tasks and team deliverables, ensuring adherence to deadlines and standards.
• Identify risks and issues proactively; escalate and drive resolution with stakeholders.
• Track project progress and provide regular updates to the Engagement Manager (EM) and other stakeholders.
• Ensure project standards and methodologies are strictly followed throughout the lifecycle.
• Manage direct client communication, including periodic follow-ups and alignment sessions.
• Prepare project schedules, define milestones, and manage resource estimations.
• Collaborate with internal tech and non-tech teams to deliver seamless client experiences.
• Regular interaction

  with US-based clients and ability to handle cross-time zone

  communication effectively.

Qualifications

• 1–5 years of experience in project/implementation management of ticketing platforms or SaaS solutions.
• Bachelor's degree (B.E./B.Tech.) – preferably in Computer Science or related fields.
• Prior experience working with US-based clients is strongly preferred.
• Experience in software/CRM/ERP/ServiceDesk implementations, preferably in a B2B SaaS environment.
• Knowledge of project management methodologies; PMP, CSM, PRINCE2 certifications will be a plus.
• Techno-functional profile with strong understanding of both business and technical needs is an advantage.
• Proficiency in tools like Jira for bug and project tracking.
• Strong skills in problem-solving, estimation, planning, and documentation.
• Highly organized with excellent timeline ownership and task management capabilities.
• Excellent verbal and written communication skills with strong relationship-building ability.
• Process-driven, deadline-oriented, and comfortable managing multiple client accounts simultaneously.