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6.0 - 11.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies. Must have good understanding of Overall SFDC Architecture & landscape. Must have good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force and implementing new instances of Salesforce.com application from scratch. Hands on work experience with Salesforce.com web services, WSDL and other Integration aspects are desirable. Understanding & work experience in integrating salesforce.com application with external applications. Should have good work experience in Reports and Dashboards. Good understanding of web technologies HTML, CSS etc Functional competencies Good communication skills. Must be able to manage interactions with various stake holders across multiple countries. Must have minimum of 8+ yrs of IT experience with min 6+ years of hands on development experience in Salesforce.com application.
Posted 20 hours ago
5.0 - 10.0 years
6 - 15 Lacs
Gurugram
Work from Office
Immediate requirement of JAVA/Spring Boot developers with a Strong E-commerce background. Strong Java/J2EE and Aspect programming knowledge, Spring Boot application modules. Web services, data and REST APIs Required Candidate profile Knowledge of Amazon Cloud technologies is Aplus and Development experience in cloud, agile scrum is a MUST
Posted 1 day ago
3.0 - 8.0 years
8 - 12 Lacs
Hyderabad
Work from Office
About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics
Posted 1 day ago
8.0 - 13.0 years
6 - 16 Lacs
Kolkata
Work from Office
-Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Preferred candidate profile Bachelor's degree in Business Administration, Operations Management, Statistics, or a related field (Masters degree preferred). Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, and stakeholder management abilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and implement best practices in WFM. Preferred Skills: *Advanced knowledge of Microsoft Excel, SQL, and data visualization tools. *Experience with AI-driven workforce optimization and automation. *Strong understanding of key WFM metrics, including SLA, shrinkage, occupancy, and utilization. .
Posted 1 day ago
2.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
Posted 1 day ago
8.0 - 10.0 years
9 - 13 Lacs
Thane
Work from Office
Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. Well open up endless possibilities for you to do just that; make the important things a reality! What you would be doing He / She is responsible for business development Identification of potential areas for growing Low Voltage Motors business Providing techno-commercial support to sales offices in generating business from OEMs and projects for Low Voltage Motors Realize and execute cost optimization for higher winning rate and profitability Driving Go to Market strategies of LV Motors. Competitor analysis, Won-Lost Analysis etc. to define suitable actions and provide required inputs to the team. Required Knowledge and Skills - Strong technical knowledge of Motors and applications. Should have a sound understanding of electrical and mechanical aspects of motor, understanding of VFDs. Sound knowledge and understanding of BIS standards on Motors. Adapt to continually upgrade product know how w.r.t new releases of products and its versions. Quickly learn new tools and put to use. Learn and apply internal processes. Other requirements - Ability to work in a fast-paced, team oriented, and continuous improvement environment for effective problem solving and tasks executed in a timely manner. Good communication and analytic skills required. Strong ownership, and collaborative skills required. Should possess excellent computer skills. The job requires need based travel across India. How do you qualify for the role Experience- 8-10 Years of Experience preferred. Qualification B.E from recognized and reputed University of India. B.E in Electrical preferred.
Posted 1 day ago
5.0 - 6.0 years
4 - 8 Lacs
Palwal, Faridabad
Work from Office
Creating marketing opportunities of packaging. New Material, innovative structure and concept introduction into packaging Understanding the new emerging trend in packaging Identifying new opportunities for growth within the companys existing customer base Development & Execute B2B Marketing plan Conduct market research to stay up-to-date with industry trends and competitive landscape Maintaining relationships with existing clients in order to retain them as customers Negotiate contracts and pricing with customers Managing marketing budgets and overseeing all aspects of a companys marketing activities Work with sales teams to develop marketing communication strategies and action plans to meet revenue and margin goals Follow up with customer and ensure satisfaction Plan the launch of new products/features and manage cross departmental implementation of the plan Excellent communication skill both written and verbal Creating marketing opportunities of packaging, Must Have Experience in Rigid Box Packaging, Mono carton Industry, Follow up with customer and ensure satisfaction.
Posted 2 days ago
7.0 - 12.0 years
9 - 14 Lacs
Hyderabad
Work from Office
EXP Range 7.5 to 12 Location Bangalore and Hyderabad SAP BW4 - Senior Consultant Implementation experience in SAP BW4HANA or SAP BW on HANA End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA views Expertise in SAP and non-SAP extraction and experience of functional aspects would be a plus Hands on experience in standard extractors, enhancements and generic extractors (ABAP and CDS based) Experience in various Data Provisioning Options BODS, SDA and SDI
Posted 2 days ago
5.0 - 10.0 years
7 - 17 Lacs
Chandigarh, Dadra & Nagar Haveli
Work from Office
Greetings From JD For SAP CS Minimum 5-8+ years of experience in SAP CS/PM Modules. Minimum 4 E2E Implementation experience in CS Module Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Strong Preference for candidates with knowledge in IDOC concepts. Should have good Knowledge in Customer service module process Should be strong knowledge in IDOC concepts and process Mandatory Good to have experience in ASTEA/ FMPilot applications Strong in Integration aspects with MM/SD/FIOC/MM & PS Around 2 to 4 years of experience with domain will be added advantage. Proven Analytical Capabilities, must have excellent analytical competencies, demonstrated experience in full life cycle implementations. Good communication skills. Should be conversant with support processes and methodologies. Good understanding of the overall scope, system, data and process Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim
Posted 2 days ago
5.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.
Posted 2 days ago
7.0 - 9.0 years
9 - 12 Lacs
Hyderabad
Work from Office
Minimum of 3-5 years of experience and is self-driven, can run through Internal, External communication independently Should be able to drive technical deliverables without much hand holding Expertise around integration message protocols of EDIs, RNIF Experience in integration/middleware toolsets with extensive hands-on work working with Internal/External applications (SAP PO/CPI/MuleSoft) Wells versed with system connectivity aspects, network topology and cross-organization integrations Experience in defining projects, schedules, resources using GoAnywhere MFT Worked on Importing, Validating security objects such as certs, private/public keys, SSH Keys, SFTP/FTP, SSH keys/certificates, encryption/decryption using PGP/GPG with strong knowledge on SOA, ESOA, API, WebServices, IIS, REST/SOAP/APIs Debugging job logs, identify time consuming steps and improve performance. Working knowledge of using tools such as FileZilla, WinSCP etc Collaborate with cross functional teams, stakeholders to test various MFT Jobs Strong knowledge around SOA, ESOA, API, WebServices, IIS Deep understanding of scripting language as PowerShell, Person and should be very strong in JAVA Experience in Development of Iflow's using various adapters (Rest, SOAP, oDATA, SFTP, MQ, RNIF etc.) Strong understanding of all integration flow components such as Splitter-Gather, Content Modifier , Enricher, Encryption/signing, Persistence steps etc. Experience in writing Groovy, java scripts for handling complex transformation needs Experience in using Integration Content Advisor to build EDI integrations Development of API Proxies and publishing them to Developer Portal Has extensive knowledge on various API Policies and security policies such as OAUTH 2.0, JWT Token, Access Control, Quota, Raise Fault etc. Experience in creating resources, developing custom adapters in OpenConnectors and utilizing them to develop integration flows in CPI. Develop, Maintain, Administer Value mappings, Security artifacts such as credentials, Certificates, Data Store objects. Knowledge of cloud connector setup to enable connectivity between on-premise to cloud systems. Design solutions that utilizes appropriate integration patterns, standards, guidelines, and best practices. Prior experience in building reusable exception handling framework for iPaaS Solutions Experience with building CI/CD framework using tools such as GIT, Jenkins and Jfrog
Posted 2 days ago
3.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
Role: Service Level Manager Do: - Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers. - Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs. - Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs. - Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people. Mandatory Skills: ITIL Service Level Mgmt. Experience3-5 Years.
Posted 3 days ago
3.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
Please find the JD below Service Level Management (SLM) Manager RESPONSIBILITIES Develop the SLA governance and the related Metrics / KPIs Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed Provide and improve relationship and communication with the business and customers Ensure that specific and measurable targets are developed for all IT services Monitor and improve customer satisfaction with the quality of service delivered Monitor service performance against SLAs Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so Determine, document and agree requirements for new services and produceSLRs Review and revise underpinning agreements and service scope, Produce service reports Conduct service reviews and instigate improvements within an overall SIP KEY S AND COMPETENCIES 8-10 years of service delivery experience Knowledge of ITIL Processes knowhow Should have good communication skills. Shows great commitment to the work Analytical and problem-solving capabilities Strong interpersonal skills, tenacity and flexibility. Graduate in any discipline PMP / GB / BB certification would be preferred Proficient in MS Word, Excel, Access, PowerPoint. Loaction :- pune EXP :- 7+ RAte :- wipro rate Do: - Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers. - Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs. - Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs. - Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people. Mandatory Skills: ITIL Service Level Mgmt. Experience3-5 Years.
Posted 3 days ago
8.0 - 13.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Sales Specialist Do - Any undergraduate degree, although an MBA is preferred - Drive end-to-end sales until closure, proposal management, or project-based work experience with large deals; at least 8 years of relevant expertise in IT Services & Consulting. - Written and verbal fluency in English - Outstanding interpersonal, leadership, communication, and team-building abilities. - Proven sales, sales enablement, and negotiation skills, as well as familiarity with design thinking fundamentals, pipeline management, deal qualification, competitive positioning, client relationship strategy, deal shaping, and financial modelling,contract drafting and management. - Good knowledge of business process outsourcing, application development, cloud computing, security, as well as other technology platforms and aspects. - Work experience in the professional services sector. - Working knowledge of multifaceted, multimillion-dollar prospects that are large, global, and complex. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 days ago
4.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
About the Job Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results
Posted 3 days ago
2.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!
Posted 6 days ago
4.0 - 9.0 years
9 - 13 Lacs
Pune
Work from Office
What You'll Do. Avalara is looking for a special someone to join a dynamic company and help us lead a team of sales development Reps to drive continued growth and excitement of our products and bring opportunities to our sales teams.. The Sales Development Leader will oversee a team of approximately 10 individuals. Through training and mentoring this group of Sales Development Representatives, you will lead the way for some of our greatest future talent!. You are compassionate and emotionally intelligent. You understand a “one size fits all” approach to coaching and developing doesn’t always work. You embrace the different personalities that make up your team and adjust your methods accordingly.. Reporting to Director. Job Location: Pune. Please Note: This is not a remote position.. Job Duties. What Your Responsibilities Will Be. Train, and Manage a team of Sales Development Reps responsible for creating primarily inbound sales opportunities. Motivate Individuals and Team to exceed objectives through coaching, weekly one on ones, daily metric tracking and creative incentives. Oversee the effective use of command other CRM tools. Work with Sales Operations and SDR Managers to refine processes, talk tracks and update training documentation. Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize SDR impact. Provide ongoing feedback to website developers and Lead Generation teams to help drive the highest quality responses to the SDR team. Compile daily and weekly reports for quality assurance. Supporting US clientele and will be required to work in Night Shifts. What You’ll Need To Be Successful. You have 8 or more years of experience in sales management for Inside Sales, Business Development, or SDR teams – preferably in SaaS or technology sales call centers and people management role. Skill set of identifying great talent and scaling a successful team (successful SDRs typically promote within 12-18 months which makes hiring and training a particularly important aspect of the job). Experience being while working in high growth,. Strong working knowledge of inbound and outbound tele-prospecting methodologies in a highly automated environment. Innovative and with the ability to train, coach and mentor individuals that embodies and demonstrates Optimism, Passion and Fun through high motivational energy. Experience with Chilipiper, ExecVision/Gong or Outreach preferred. How We’ll Take Care Of You. Total Rewards. In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.. Health & Wellness. Benefits vary by location but generally include private medical, life, and disability insurance.. Inclusive culture and diversity. Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.. What You Need To Know About Avalara. We’re Avalara. We’re defining the relationship between tax and tech.. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission to be part of every transaction in the world.. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.. We’ve been different from day one. Join us, and your career will be too.. We’re An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.. Show more Show less
Posted 1 week ago
2.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 1 week ago
7.0 - 12.0 years
14 - 19 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Railways for the world of tomorrow, Deutsche Bahns expertise is in high demand all around the world As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge starting with an idea and continuing all the way to operations We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future, Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience, We are currently recruiting for Head Business Development in Bangalore, Key aspects of this role include but are not limited to: Responsibilities Business Development: Identify and pursue new business opportunities within the Rail/Metro sector, Develop and execute strategies to expand market presence and increase revenue, Foster relationships with potential clients, partners, and stakeholders, Key Account Management: Manage existing client accounts, ensuring satisfaction and retention, Collaborate with key stakeholders to understand their needs and tailor solutions accordingly, Order Intake: Lead the process of securing new projects and contracts, Work closely with project teams to ensure successful project initiation, Stakeholder Liaison: Establish and maintain strong relationships with stakeholders in India and Germany, Act as a bridge between internal teams and external partners, Compliance and Quality: Ensure compliance with all relevant regulations and standards, Maintain high-quality standards for proposal submissions, Departmental Leadership: Oversee the Business Development department, including team management and performance evaluation, Drive a culture of excellence, innovation, and collaboration, Bachelors degree in Business Administration, Engineering, or a related field (Masters preferred), Proven track record in business development, within the Rail/Metro industry, Strong negotiation, communication, and leadership skills, Familiarity with compliance requirements and quality management, Ability to work across cultures and geographies,
Posted 1 week ago
7.0 - 12.0 years
7 - 11 Lacs
Nagpur
Work from Office
Badjate Stock & Shares Pvt. Ltd. is looking for Business Devlopment Manager to join our dynamic team and embark on a rewarding career journey The Business Devlopment Manager is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness
Posted 1 week ago
3.0 - 7.0 years
1 - 3 Lacs
Noida
Work from Office
IEnergizer - Hiring for Team Lead MIS/WFM Analyst. Graduation is a MUST. Immediate joiners would be preferred. Job description Should be proficient with MS Excel, Logic building, knowledge of Advanced Excel will be an added advantage as we will be assigning MIS work. MIS reporting to management daily. Experience with Workforce Management software (performance tracking, reporting), Aspect, and Genesis preferred. Candidates with advanced excel skills can apply. The person would be responsible for preparing Daily/Weekly/Monthly reports using intermediate/advanced excel. Required Candidate profile At least 2 years experience in MIS Team lead Role Must have a good knowledge of advance Excel Must be aware of basic Terminology such as Attrition, Shrinkage, CSAT, SLA, Overtime Pay Calculation, Ageing, etc. Should have knowledge of Excel function like VLOOKUP, HLOOKUP, Pivot Table etc Graduation is must Call/Whatsapp HR Amit Latwal @ 8006200310
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Mumbai
Work from Office
Meet annual, quarterly, and monthly, sales quota targets. Build key & long-term relationships with end users. Engage the Solutions Architect team in regular presentations to customers. Deliver sales presentations to clients. Develop and implement strategic sales plans to achieve annual targets and corporate and individual goals. Develop and maintain accurate sales forecasting activities and assist in setting regional sales goals with the team, where applicable. Generate sales leads, follow up on leads, negotiate, close sales and manage the entire sales cycle management including order processing and customer payments. Perform market analyses to determine customer needs, pricing, margins, and discount rates. Responsible to maintain and deliver margins set by the company for the division. Represent the company at trade shows and exhibitions. Assist in coordination and liaison between the sales department and other sales-related units. Assist other departments within the organization to prepare marketing plans specific to the territory. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Monitor and evaluate the activities of the competition. Assist in the resolution of customer issues regarding equipment, supplies, and services. Prepare regular business reports & forecasts. Preparing sales goals, and objectives focusing on new business and contributing to the revenues of sales quotas and budgets. Working closely with the reporting manager which includes hiring, recruitment, mentoring, coaching, and evaluating team members while driving performance. Responsible to manage the personal and team budget. Participates and contributes to sales opportunities, including face-to-face customer meetings and relationship development. Report and share data and information with reporting manager to ensure they are kept up to date on past, current, and predicted sales performance and customer relations on a monthly and quarterly basis. Work to assess the cross-sales opportunities with different business divisions in the company and to work on those sales opportunities. Developing new business and maintaining existing customer accounts. Establishing solid relationships with all major companies in the Pro AV Industry. Approximately 60% of your time will be spent traveling to customers and potential customers to facilitate business, and sales opportunities, negotiate and close sales. Requirements: Bachelors degree. 5+ years of management experience in a sales role Strong working experience in selling end to end to solutions and products in Pro AV Industry. Strong existing relationships and connections in the industry with customers & consultants. Strong experience in all aspects of sales, including account development, and business planning. Outstanding consultative selling abilities and excellent interpersonal skills at the executive level. Strong problem-identification and problem-resolution skills. Success in closing large, complex sales. Budgeting and forecasting skills. Excellent verbal and written communication skills. Strong business acumen. Experience selling turnkey solutions. Negotiates and closes sales. Builds and nurtures relationships with end users Delivers sales presentations to clients. Develops and maintains accurate sales forecasting and assists in setting sales goals. Performs market analysis to determine customer needs and pricing strategies. Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Excellent teamwork, communication, and interpersonal skill.
Posted 1 week ago
2.0 - 7.0 years
9 - 13 Lacs
Karnal
Work from Office
About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for you in below role and locations. Regional Sales Manager-Mortgages ( Bharat HL & LAP) Location Pune, Bangalore ,Jaipur,Karnal Reporting to National Sales Manager Grade M6/M7 RSM will be responsible for managing business entire region/state. Develop and execute sales plan to achieve business volume, Profitability & Markets share. Keep watch on competition, identify new channels/customer segments. Work closely with branch banking teams and participate in joint business development activities to generate business. Focus on building CASA for the bank through existing customers and ensure cross sell and fee based income achievement. Develop superior team to achieve business targets month on month and tap unexplored opportunity by taking continuous feedback and market survey. Channel ManagementMaintain heathy relations with channel partners /connectors, sourcing agencies and develop New. Provide an environment full of energy, excitement, fairness & opportunities to team members to help them grow and develop, in line with the Kotak DNA. Maintain customer satisfaction by offering best in class turnaround time and after sales customer service. Closely monitor portfolio quality and achieve delinquency targets through team. Support hard recovery legal processes. Drive functional synergies amongst various functions of Business, Credit, Technical, Legal, Ops & Collections. Performance ReviewConduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions. Marketing Initiatives Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention. Qualification - Graduate / MBA Minimum 10-12 yearsof experience in Sales and product development. Preferred Mortgage or business loans experience. Understating on legal and technical aspect will be added advantage. Regional Team handling and generating business through branch banking channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad
Work from Office
Skills Skill Education Qualification No data available CERTIFICATION No data available Job TitleProcess Coach Service LineCoding : Understand the quality requirements both from process perspective and fortargets. To Train effectively the new joiners on Medical Coding concept with the guidelines. TomonitorTrainees productivityand quality outputper OJT glide path/ramp up targets. Providing continuousfeeadbackin a structured manner. Educating on the client specs and guidelines. Educating on the latest updates on the coding aspects. Carrying out one-on-one session on the repeated errors. To provide feedback on productivity and quality of trainees to Team Leads. To pass on the QC feedback effectively to the trainees. To help Team Leads in early confirmation of Trainees by providing the valuable inputs. Job Specification: Minimum of 3 Years of Professional and Relevant Experience in Medical Coding with specialty Edits & Denials. Extensive Coaching & Trainingas per process defined. Must have Variant Training & Coaching Strategy. Must have CodingCertificationlike CPC, CCS, COC, AHIMA. Any graduate will do. ShiftDetailsGeneral Shift / Day Shift WorkModeWFO LocationHyderabad
Posted 1 week ago
3.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Siemens Healthineers is a global leader in providing medical solutions that significantly enhance patient care and overall healthcare outcomes. We are actively seeking an exceptional and driven Senior Software Developer to join our dynamic XP team. As a Senior Software Developer, you will play a pivotal role in shaping the architecture of our platform and integrated software solutions. You're a passionate Senior Software Developer with a proven track record in software development who wants to have the opportunity to contribute to groundbreaking projects that directly impact patient care and drive advancements in the medical field. In this role, you are responsible to Collaborate with cross-functional teams to design, develop, and evolve an imaging system. Leverage your extensive experience in software development within an agile environment to deliver high-quality, scalable solutions. Demonstrate mastery in software development principles, with expertise in developing and maintain robust and scalable systems. Apply a profound understanding of object-oriented programming (OOP), SOLID design principles, and Clean Code practices. Implement coding best practices, perform unit and integration testing ensuring system reliability and performance. Identify and fix bugs or errors in the code, troubleshooting and resolving issues as they arise. Create and maintain technical documentation, including code comments, user manuals, and system documentation. Participate actively in continuous integration and continuous deployment processes. Embrace an open feedback culture, driving continuous improvement within the team. To be successful in this role, your profile includes: Graduation or Post Graduation in Computer Science / Information Technology / Medical or Life Sciences. 3 to 6 years of experience in software development. Experience in R&D organizations and agile setups like SAFe/SCRUM is preferred. Knowledge of frameworks for medical products like syngo native is highly preferred. Excellent understanding of architecture principles, object-oriented programming (OOP), SOLID design principles, and Clean Code practices Deep software development experience in C# and multithreaded programming aspects Well-founded knowledge in UI development based on WPF. Expertise in MS Visual Studio, Azure DevOps, source control systems e.g. GIT and TFVC, requirement management systems and test automation frameworks Knowledge of software development life cycle and software engineering processes of medical products Experience with testing frameworks and tools for writing and executing test cases. Understanding of CI/CD processes and tools to automate software delivery. Strong analytical and problem-solving skills to understand and address software development challenges. Sound knowledge of tools and methods to diagnose SW behavior. Demonstrated ability working with multi-cultural teams and various internal and external stakeholders globally. Excellent verbal and written communication skills, business fluency in English. Able to multi-task, work under pressure and manage multiple project activities and responsibilities effectively. Should be self-motivated and assertive.
Posted 1 week ago
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