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2 - 7 years

5 - 12 Lacs

Bengaluru

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Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

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3 - 6 years

5 - 9 Lacs

Bengaluru

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locationsIndia, Bangalore time typeFull time posted onPosted 18 Days Ago job requisition idJR0035570 Job Title: Senior Software Development Engineer in Test About Skyhigh Security Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the worlds data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on and Twitter . Role Overview: As a Senior Software Engineer in Test (Sr. SDET), you will play a critical role in safeguarding the quality of our innovative software solutions. You will leverage your deep understanding of testing methodologies and automation frameworks to design, implement, and maintain comprehensive test suites. Collaborating closely with developers and product owners, you will contribute to a culture of quality and ensure the delivery of robust and high-performing applications. About the role: Designing, developing, and maintaining robust and scalable test automation frameworks. Selecting and implementing appropriate automation tools and technologies. Ensuring the framework's efficiency, reusability, and maintainability. Contributing to the development of comprehensive test plans and strategies. Defining test data requirements and managing test environments. Developing automated test scripts for functional, regression, performance, and security testing. Executing automated and manual test cases and analyzing test results. Identifying, documenting, and tracking software defects. Working closely with developers, product managers, and other stakeholders to ensure quality throughout the software development lifecycle (SDLC). About You Bachelor or Master Degree in Computer Engineering/ Computer Science with 6-10 years of professional work experience. Good knowledge of Cloud platforms & Networking protocols such as TCP/IP, HTTP, HTTP2, SSL/TLS Good exposure to test frameworks like JUnit, Test NG, Cucumber and mocking frameworks. Test, Develop and implement automated tests using Python. Experience in any Automation Framework. Hands on experience on Robot Framework will be a plus. Exposure to Agile development, TDD, and Lean development. Experience with AWS CloudFormation, Cloudwatch, SQS, Lambda is a plus. Should have excellent debugging, troubleshooting, analytical and problem-solving skills. Proficient in handling second level support of customer escalations. Should be flexible in learning and working with different platforms and technologies. Experience with Quality aspects and testing/automation/scripting is desired. Ability to work independently and as part of a team. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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5 - 7 years

6 - 10 Lacs

Pune

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Possess strong knowledge of Oracle Utilities Customer Care and Billing functional aspect (utilities domain) and worked on CC&B/C2M/CCS testing as a functional tester or test lead for minimum 2-4 implementation projects Possess strong understanding of CC&B functionalities, processes and screen navigation Ability to understand the business design documents and functional design documents and convert them to test scenarios and test cases Knowledge in preparing test data for CC&B application Hands on any automation tool for CC&B testing Experience in guiding and mentoring junior testers for CC&B testing Experience in writing and defining overall test strategy Experience in producing and handling Traceability matrix Expertise in any two modules: V set Up, Credit &Collection, Sales and Marketing, Billing, Payment, Rate etc. In depth knowledge of Meter to Cash flow and billing Strong knowledge of SQL Analyze issues based on error received while testing Personal Skills: Good written and verbal communication skills Should be able to work independently, as well as in a team environment. Should be able to pick any new technology, research it and implement it in short time frame.

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3 - 6 years

25 - 27 Lacs

Hyderabad

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Overview Engagement Manager is the single point of accountability for all aspects of the NRM capability for the Sector (Europe/APAC/AMESA/LATAM/PFNA/PBNA) This individual is responsible for building, delivering, standardizing, simplifying, and optimizing NRM products and services with the aim of reducing costs, increasing compliance, and improving the customer / user experiences This individual will implement the long-term NRM strategy for PepsiCo, transform existing ways of working, and leverage the power of next generational digital tools and technologies to enable the capabilitys growth aspirations in the sector Utilises advanced analytical skills and tools to shape our NRM, marketing and business strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives. This role is instrumental in maximizing the ROI of our events and marketing efforts, ultimately driving sustainable growth and success for the organization Responsibilities Implements the long-term NRM strategy, roadmap, and operating model for the NRM capability in the sector for 20+ gold standard NRM products / services across all PepsiCo Sectors (AMESA, APAC, LATAM, Europe, PBNA, and PFNA); (CONSULTING AND INFLUENCING) Periodically reviews and updates standards based on changes in the industry and PepsiCo capabilities Leads the design, development, and rollout of analytical NRM products and services (e.g., Brand Ladder Playbooks, Price Elasticity Tools) that transform existing ways of working, improve user experiences, and simplify decision-making to solve specific business problems for the sector Oversees the rollout, adoption, and change management activities associated with the GBS-supported NRM products and services; liaises with Sector and BU leaders and Change Management team as required Coordinates with Finance teams and other Commercial Sales team to determine the impact of NRM products & services on the overall business (e.g., revenue uplift, growth) Manages the budget and prioritizes investments as per the capabilitys short-term and long-term goals for the Sector and Cordinates with Finance teams and other Commercial Sales team to determine the impact of NRM products & services on the overall business (e.g., revenue uplift, growth) Managing and influencing senior stakeholders (i.e. this role will need to prepare written updates for very senior audiences, and support the LG1 Manager in presenting to and influencing stakeholders at a range of levels) (EXECUTING and INFUENCING) Leverage business performance explanations from teams around the sector to incorporate considerations beyond data into insights across Strategy, analytics and Reporting Develop robust explanations of business performance, drivers, and optimization opportunities which lead to insight led decision making Flawless delivery to PepsiCo Corporate leadership team on clear Pricing and Promotion indicators Provide responses to ad-hoc follow-ups when double-click required with tables/charts/stories using relevant data Lead development of advanced analytics capability growth executed by advanced analytics CoE team Identify, assess and scale advanced analytical methodologies and frameworks to identify key NR Drivers for PepsiCos Categories, as a growth catalyst to prioritize and enable AOP/ICP Planning Develop, socialize and implement capability roadmap which drives rigour and provides insight Provide strategic portfolio and initiative pricing recommendations based on robust analysis of external data and internal financial data Qualifications Extensive experience in analytics, especially in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior. Proficiency in using analytical tools and methodologies to extract actionable insights from post-event data Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector, with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales. Familiarity with industry-specific challenges and trends Experience in building Pricing & Promotion solutions such as Price Gap, Promo ROI, Elasticity engines, etc. Proficiency in creating and implementing solutions that drive revenue optimization Excellent analytical skills with the ability to translate complex data into actionable solutions and processes. Capable of enabling data-driven decision-making in the context of post-event analysis Advanced proficiency in Microsoft Excel and a strong command of PowerPoint. Ability to quickly learn various in-house software applications for data analysis and reporting In-depth understanding of statistical modeling, including regression analysis and elasticity computations. Proficiency in conducting simulations and building/automating models that support pricing and promotions decisions Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner, facilitating data-driven decision-making within the organization

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1 - 3 years

2 - 5 Lacs

Hyderabad

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J ob Title: Scheduling Analyst Location: Hyderabad Department: Workforce Management / Operations Employment Type: Full-time Reports To: WFM Manager / Operations Head Job Summary: We are seeking a detail-oriented and analytical Scheduling Analyst to join our Workforce Management team. The ideal candidate will be responsible for creating, maintaining, and optimizing staff schedules to ensure adequate coverage and achieve business goals. This role plays a key part in supporting operational efficiency and maintaining service level agreements (SLAs). Key Responsibilities: Develop and maintain effective agent schedules to meet forecasted workload and SLA targets. Monitor real-time attendance and adherence, recommending adjustments as needed. Analyze historical data to support long-term and short-term staffing strategies. Collaborate with WFM, Operations, and HR teams to ensure smooth scheduling processes. Support shift bidding, vacation planning, and schedule change processes. Generate daily, weekly, and monthly reports related to staffing, utilization, and shrinkage. Use WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys) to manage schedule assignments. Identify and recommend areas for process and efficiency improvements. Qualifications: Bachelor's degree in Business, Mathematics, or a related field (preferred). 1-3 years of experience in a scheduling or workforce analyst role. Proficiency in WFM tools (e.g., NICE IEX, Verint, or similar platforms). Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment. Intermediate to advanced skills in Microsoft Excel. Preferred Skills: Experience in a contact center or BPO environment. Understanding of scheduling practices and workforce planning strategies. Knowledge of real-time management and intraday scheduling adjustments. Let me know if you'd like a version for a junior/entry-level role or to include shift details, remote/hybrid options, etc.

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5 - 10 years

11 - 16 Lacs

Bengaluru

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Drive and lead execution with SOC teams for Design. Drive efficiency on execution of SOC for integration as well as various quality checks like lint, CDC, RDC, Synthesis, CLP, LEC, constraints quality checks. Drive quality and timely delivery to various teams like DV, DFT, Emulation & PD. Work with architecture team on high level arch and uArch definition. Work with IP team for IP requirement, deliverables and negotiations. Drive SOC from concept to productization. Work with customer requirements on product definition, feature, bounding box analysis and drive optimal solution. Work with business and design team on optimal development cost solution considering in die size, power, performance optimization. Work with program management team for SOC planning, schedule, resource demand/supply, critical path analysis, dev cost and execution. Work with SOC (Design, DFT, DV, PD), System and SW team to deliver next generation high performance SOC designs. Work with post-Si team to drive Si bring up and ramp to productization. Drive improvisation on methodologies in SOC design. Get technical alignment with experts across geographies. Develop plans and track progress to maintain aggressive development timelines. Has understanding on SOC and IP development milestones and drive execution to meet them. THE PERSON: Strong understanding of SOC design methodology & related flows. (Design integration including UPF, Lint, CDC, RDC, CLP, LEC). Also on various handoffs (DV, PD, DFT & Emulation) Leader with strong self-driving ability and winning attitude. Be able to drive technical alignment with experts across geographies to improve design methodologies. Strong interpersonal and stakeholders management skills. Strong problem-solving skills. Strong commitment to own/drive SOC development using well-defined metrics. Work with PM team on execution planning, to track quality metrics, milestone convergence, to assess risk, and ensure plan is on track. Detail-oriented candidate who can work seamlessly with larger SOC design team across geographies on driving the solutions. Technical Leader with strong self-driving ability and winning attitude. Should have excellent communication written, oral and presentation skills, demonstrated through technical publications, presentations, trainings, executive briefings, etc. KEY RESPONSIBILITIES: Driving SOC design execution across from concept to tape-out and productization. Contribute to Bounding box analysis, Design, DFT, Verification, Test-plan, Power Reduction, Timing Convergence & Floorplan, Tape-outs, System engineering and SW deliverables. Running regular execution meetings, scrums, standing meetings and resolving bottlenecks. Project planning, schedule, deliverables, risk/ mitigations. Presenting status update to senior executives. Good understanding of sign-off flows like Lint, CDC, RDC, Formal Equivalence, Low Power Checks, timing convergence (both tile-level and FCT), and full chip integration flows. Drive and improvise various design hand-offs to DV, DFT, PD and Emulation teams. Understanding design requirements, timelines and various milestones of a project and tracking project convergence status accordingly covering all aspects of the design cycle. Drive methodology development ideas/forums. Collaborate with CAD and EDA vendors to further strengthen AMD and S3 design methodology. Strong interpersonal skills to work across teams in different geographies. Provide technical direction, guidance, and Support to the engineering team. PREFERRED EXPERIENCE: Experience of successfully leading multiple SOC execution from spec to tape-out and productization. Expertise in SOC integration and implementation - IP Integration, SOC fabrics, Voltage / Clock domain crossings, DFT, Power intent design, RTL Quality checks, Clock, Reset, Fuses, Synthesis, Timing Analysis, Design Partitioning, PPA optimization, PnR, Timing analysis, Floorplan convergence, Physical design implementation and signoff. Experience in ASIC execution, customer engagement, deliverables and execution flow. Work with a team of Architects, Hardware and Software engineers to define the High-Level Architecture. Strong hands-on experience in different SOC design activities, Verification aspects, Test plan review, Debug/triage, bottleneck resolution etc. Strong Problem Solving and Debugging Skills Comfortable with design/implementation tools and flows like VCS, SOC Connectivity, Spyglass Lint/CDC/RDC, VCLP, Synthesis DC/FC, ICC, and Physical design implementation/signoff tools, STA and constraints analysis tools. Expertise in SOC architecture, System bus and IO protocol understanding (e.g. AXI, PCIe, Memory, uProcessor, etc.) Good understanding of System integration, multi-die methodology, packaging, yield, and system solution. Experience in working with SW team for BIOS, FW, Driver, SW stack, QA and SW release is a plus. Expertise in managing execution team, project planning, IP delivery timelines, deliverables and quality checks, Resource planning, critical path analysis, risks, and mitigation plan. Good understanding of Power, Performance and Area (PPA) optimization techniques. Good experience with Perl/TCL/Shell/Python scripting, and Verilog/VHDL RTL design. Excellent presentation and inter-communication skills. ACADEMIC CREDENTIALS: ~5+ years of strong experience in leading end to end SOC design and ASIC execution. BE/B.Tech/ME/MTECH/MS or equivalent ECE/EEE with 12+ yrs. of experience

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3 - 6 years

6 - 11 Lacs

Bengaluru

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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. About the Team Come join our growing team! The Distributed Cloud Business Unit at F5 is looking for a Senior Software Engineer with experience in designing and developing distributed solutions. On our team, you will participate in the design and development of the data path modules of our distributed cloud offering, to deliver secure, fast and reliable solutions to anyone, anywhere, at any time. You will work closely with Architects, Principal Engineers to continuously work to develop new features in the system, improve the quality of platform and ultimately, the customer experience. You will monitor the inflow of support issues and collaborate with the team to improve quality, scale and performance. Position Summary The Distributed Cloud Team is looking for a technically strong Senior Engineer who can work on our Config, Control, Data Path solutions in the lifecycle development of a multi cloud distributed platform. Experience with Config, Control, data path at L3/L4 or L7. Knowledge of Cloud services, Orchestration and Security aspects are highly desirable. Professional Experience: ????????Bachelors and/or Masters degree in Computer Science Engineering ????????10+ years of experience in software design and development Knowledge, Skills: Experience in designing and developing distributed software. Good understanding of computer networking (routing/switching) concepts, network security, Loadbalancers, proxies like Nginx etc. Extensive experience with programming languages like Golang, C/C++. Experience with Config Plane, control plane & data plane protocols and features Good understanding of IP networking, routing protocols, SSL, Firewalls, Nat, Proxies, CDN, DNS. Experience with Kubernetes containers. Experience with controller software, routers / switches, SDN. Responsibilities Design and development of software solutions Understand requirements / use cases and proposed solutions, develop them in timely manner Unit test the software using automation framework Feature ownership and assisting the support team on customer issues Follow software development lifecycle Suggest improvements to the software and take up such activities Working with distributed teams Efficiently communicate/collaborate internally at F5. The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

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5 - 7 years

2 - 6 Lacs

Pune

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Required Experience 5 - 7 Years Skills NA img {max-height240px;} About the job Business Development - Property Acquisition (Offline Store Expansion) Hiring Designation Assistant Manger / Manager Openings Pune Job description-Business Development Role Responsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region. Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers. Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc. Liaising legal due diligence and paperwork involved in signing & acquiring. Coordination with various department internally till store launch. Develop and maintain a pipeline of growth opportunities, both organic growth and acquisitions. Job Requirements : Any Graduate with 8 - 15 years relevant experience can apply on the role & Travel is mandatory. Relevant experience in Store Operations or Business Development in Property Acquisition is preferred. Must have completed graduation in any field Frequent travel is a mandatory aspect of this role. A proactive and positive approach is essential , Good negotiation skills, Entrepreneurial thinking mindsetSelf-motivated and self-directed with an ability to think innovatively. Passion for ResultsHigh degree of commitment and drive to achieve goals. Superior analytical, evaluative, and problem--solving abilities. High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment. Needs good knowledge of Microsoft PowerPoint. Desired Skills and Experience Property acquisition , Site acquisition, land acquisition Sign in to apply Share this job

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