Ad Operations Analyst

Role 1: Ad Operations Analyst Total Experience: 2+ Years Designation Analyst/Senior Analyst Technical skills: (Primary Skills Required) Preferably experienced in AdManager, Ads Optimization, Creative Trafficking, Ad Tag Manager, and integrating these programs with websites Knowledge of HTML, CSS, JS, and other front-end languages/frameworks Hands on experience in technologies such as Programmatic Guaranteed deals, Header bidding etc. Strong analytical skills. Previous experience in tech-support or tools/applications development domains will be an advantage Previous experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture, etc. will be an advantage. Responsibilities Audit / Review multi-channel customer interactions (Chat, and Case Comments) as per the workflow and Quality framework defined in the SOP Document feedback within the Support Quality tool and score the feedback post calibration Perform root cause analysis for DSAT, escalations .etc and calibrate with delivery before sharing them with the required parties as per the agreed SLA Conduct sessions to cascade best practices, learnings from escalations, DSATs to help elevate the customer experience Identify a trend and gaps of the assigned agents and develop / create improvement plans / projects to improve their performance Minimum Skills To Perform The Job Good to have - Previous experience in tech-support or tools/applications development domains. Good to have - Experience in Digital Marketing and Campaign Management Proficient in English writing and speaking skills Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements. Skills: cm360,gam - google ad manager,dfa,tech-support,ad tag manager,support quality tool,programmatic guaranteed deals,ad operations,admanager,creative trafficking,sizmek,ad tag,ad trafficking,adobe,header bidding,javascript,etc,ad serving platforms,html,root cause analysis,analytical skills,campaign manager 360,display video 360,ad tech,css,dv360,js,ads optimization,application / product - technical support,zedo,campaign management,header Show more Show less