Accounting Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Summary

We are seeking a detail-oriented and analytical Accounting Associate II – Accounts Receivable to manage the end-to-end AR processes, including Cash Application, Billing, and Collections. The role involves direct interaction with global customers, handling invoice disputes, tracking receivables, and ensuring timely follow-ups via email and calls. If you are a motivated finance professional with excellent communication and problem-solving skills, this is an excellent opportunity to grow your career in a global environment.Key Responsibilities

• Manage Cash Application, Billing, and Collections for global customers.
• Perform quality reviews of billing and cash application processes.
• Track and report actuals vs. targets for billing, collections, and cash application.
• Communicate effectively through emails and calls for collection follow-ups.
• Investigate and escalate billing discrepancies and unresolved issues to stakeholders.
• Research and resolve disputes/deductions in ERP systems (preferably SAP/S4HANA).
• Coordinate with internal departments to obtain documentation for resolution of disputes.
• Maintain assigned customer accounts to ensure timely and efficient collections.
• Handle customer queries related to invoices and provide quality customer service.
• Present monthly performance updates using Excel and PowerPoint.
  

Required Skills and Qualifications

• Graduate in Commerce/Accounting.
• 1–2 years of relevant experience, preferably in a BPO environment.
• Strong knowledge of Accounts Receivable (AR) processes.
• Experience in Billing, Cash Application, and Collections.
• Good knowledge of MS Office (Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to analyze and follow up on past-due receivables.
• Proactive, committed, and quick learner.
• Experience working with SAP/S4HANA.
• Exposure to operations review with clients or management.
  

Additional Information

• This is a shift-based role; flexibility to work in different time zones is required.
• The role involves direct interaction with international clients and internal stakeholders.
• A strong attitude to learn and contribute in a dynamic team is essential.
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.