4029 Account Management Jobs - Page 47

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Agentic Engineering Team Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience. Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on top of the Five9 platform. The team will own the entire lifecycle of AI Agent development, from requirements to development to testing to deployment to ongoing maintenance and improvement. Members of the team will utilize skills in prompt engineering, prompt design, agent and multi-agent architectures, function calling, and tool definition to build best-of-breed AI agents for real-world use cases. Prior experience in AI Agent development is highly desirable but not required. Five9 is seeking a Director of Engineering, Agentic Engineering - to lead and build this team. This is a ground floor opportunity for a highly talented and ambitious engineering leader to step into the role of a lifetime - at the cutting edge of the hottest technology in the last three decades - at a scaled player in AI for customer experience. *This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities: Hire, train, retain and grow a team of talented engineers to create a scaled agentic engineering organization for a $1B USD/year revenue company Lead a team responsible for the development and testing of AI Agents for B2B customer experience use cases in healthcare, financial services, retail and beyond, which will become part of the product and available to Five9 customers globally to use with their customers Maintain expertise - through ongoing review of academic papers and competitive analysis of vendors - in the latest-and-greatest algorithms, techniques, and architectures for AI Agent design, and apply those to build best-in-class AI Agents Interface with customers and customer facing teams to understand requirements and use cases for which the AI Agent needs to satisfy Partner with the engineering team building the AI Agent platform, providing feedback on improvements that improve agent performance and reduce time to implement Requirements: 3+ years of experience in development of conversational AI applications for customer service space, such as for healthcare, financial services or retail organizations 5+ years experience in customer-facing technical roles, such as professional services, customer support, technical account management, solutions consulting, technical sales, and so on Experience with commercial products used for the development of customer support and customer experience (CX) applications, such as Google Dialogflow, IBM Watson, Kore.ai, Five9, Genesys, NICE, Amelia, Omelia, and so on Expertise in conversational AI technologies, including speech recognition, speech synthesis, natural language processing, and large language models. Experience in creating such models is not required, only experience in using them Experience with AI Agent technologies, including prompt engineering, MCP, A2A, ReACT, LangChain, LangGraph, CrewAI, AutoGPT, Open Agents, Semantic Kernel, RAG, fine-tuning, and embeddings, is highly desired but not required Strong communication skills, including written and verbal communication in English 5+ years of experience as a line manager Experience in hiring and building teams from scratch, including the usage of contractors and labor providers in India Bachelor s or Master s degree in Computer Science or equivalent work experience Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Job Description We are looking for a strategic, data-driven, and execution-focused Program Manager to join our Mid-Tier business unit, which manages our existing customer portfolio across SMB, commercial, and lower mid-market segments. This role will directly influence revenue growth by driving programs focused on expansion (upsell/cross-sell) and retention, with a clear focus on improving Net Revenue Retention (NRR). As a Program Manager, you will partner with cross-functional teams Customer Success, Account Management, Product, Marketing, RevOps, Sales, and Analytics to conceptualize, operationalize, and scale impactful programs that improve customer outcomes and business performance. Key Responsibilities Design and execute programs to drive customer engagement, product adoption, upsell/cross-sell plays, and churn reduction across key customer cohorts. Translate high-level goals into scalable, outcome-driven initiatives aligned with Mid-Tier and org-wide OKRs. Leverage data analytics and business intelligence to uncover patterns, identify opportunity areas, and continuously improve program effectiveness. Work closely with Customer Success Managers and Account Managers to design repeatable motions that can be scaled across regions and segments. Use product usage signals, customer insights, and predictive indicators to prioritize customer segments and refine interventions. Bring a data-first mindset to all program decisions own dashboards, define KPIs, and regularly report on impact to stakeholders. Collaborate cross-functionally to automate processes and enhance productivity through the use of AI tools and scalable tech enablers. Deliver program insights, business reviews, and executive-level presentations that communicate progress, blockers, and strategic shifts. Drive operational rigor manage timelines, dependencies, and cross-functional alignment to ensure smooth execution. Identify whitespace opportunities and proactively propose new programs or experiments to accelerate expansion or reduce risk. Qualifications 5-8 years of experience in program management, customer success strategy, GTM operations, or similar roles. Demonstrated ability to use data to influence decisions, measure program success, and iterate quickly. Strong presentation and storytelling skills ability to convert complex ideas into clear communication. Exposure to SaaS customer lifecycles, GTM motions, and account-based strategies is a strong advantage. Comfortable working in fast-paced, ambiguous environments with multiple stakeholders. Proficiency in Excel/Google Sheets, PowerPoint, and project management tools; knowledge of Power BI or SQL is a plus. Experience or interest in AI-led programs and automation tools is a big plus.

Sell for Beauty and personal care category 11-member team covering pricing, planning, and merchandising. Work with the concerned product managers to optimize category experience Develop and execute plans to showcase the right products to the right customers Drive customer engagement for the category to deliver strong customer retention Work with Marketing, Account Management and central teams to drive visibility for the category Drive daily Merch & promotions to reach the customer most effectively Plan platform merchandising playbook for all sale events Manage & develop traffic channels for the category & deliver traffic growth Show RIGHT products & offers to drive conversion Brand Launches & GTM detailed planning & execution Drive Occasions charter to create meaningful engagement with prospective customers to drive acquisition Own shopping experience for the category Drive strong data insights for the business at the cohort level Ensure regular tracking and reporting of growth levers both for input and output metrics Work jointly with the marketing team to plan influencer, CRM & ATL/Social Media Campaigns

0.5 to 2 year of experience in Video editing and Motion Graphics Experience working in Agency Proficient in Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator Creative thinking, attention to details and good interpersonal and communication skills Knowledge in editing and audio mixing Flexibility in work hours Ability to Multitask and work on projects simultaneously Key Responsibility - Catering to internal as well as external Video Editing needs Ensuring consistent delivery of quality work on committed turn around time while following brand guidelines. Coordinate with the necessary internal teams (Account Management and Creative) before finalizing the edits Participate in training programs and workshops to develop skills and knowledge relevant to the role Inculcating Plugin in task list Independently conduct research, take initiative to stay updated with industry trends, technological advancements, and best practices.

Were seeking a dynamic professional to drive seller growth and innovation in our global marketplace. Youll be instrumental in empowering entrepreneurs and businesses to thrive on our platform, creating meaningful connections that transform digital commerce. Develop and nurture strategic relationships with potential and existing sellers across diverse markets Design and implement growth strategies that help sellers optimize their online business performance Collaborate with cross-functional teams to create comprehensive seller support programs Analyze market trends and seller performance data to identify expansion opportunities Communicate complex business propositions effectively to sellers from various backgrounds A day in the life Your day will be a blend of strategic relationship building and creative problem-solving. Youll engage with diverse sellers, understanding their unique business challenges and crafting tailored solutions that unlock their potential. From initial outreach to ongoing support, youll be the catalyst that helps sellers expand their reach and achieve remarkable growth. About the team We are a collaborative group passionate about seller success. Our team believes in empowering entrepreneurs by providing them with the tools, insights, and support needed to excel in the digital marketplace. Were committed to creating an inclusive environment where innovation and partnership drive our collective success. Bachelors degree in Business, Marketing, or related field B2 level German Language Certification Proficiency in English and German communication Strong analytical and interpersonal skills C1 German Language Certification Experience in e-commerce or digital marketplace platforms Advanced degree in Business Administration Multilingual capabilities Previous experience working with international business ecosystems

Cash Management: Handling daily cash transactions, including receiving cash, making deposits, and managing disbursements. Reconciliation: Reconciling cash transactions and resolving discrepancies. Billing: Preparing and issuing invoices for services or products. Accounts Receivable: Managing accounts receivable, including tracking payments and outstanding balances. Customer Inquiries: Addressing customer billing inquiries and issues. Reporting: Preparing reports on billing activity and cash flow. Compliance: Ensuring compliance with relevant regulations and company policies. Other Duties: Performing other related tasks as assigned, such as coordinating with other departments and attending meetings.

Cash Management: Handling daily cash transactions, including receiving cash, making deposits, and managing disbursements. Reconciliation: Reconciling cash transactions and resolving discrepancies. Billing: Preparing and issuing invoices for services or products. Accounts Receivable: Managing accounts receivable, including tracking payments and outstanding balances. Customer Inquiries: Addressing customer billing inquiries and issues. Reporting: Preparing reports on billing activity and cash flow. Compliance: Ensuring compliance with relevant regulations and company policies. Other Duties: Performing other related tasks as assigned, such as coordinating with other departments and attending meetings.

What you get to do in this role: The Director of Support Account Management (SAM) will lead a diverse and inclusive management team responsible for overseeing individual contributors who provide high-touch support to ServiceNow s complex customers. This senior leadership role will focus on guiding SAM Managers, ensuring customer satisfaction, driving operational excellence, and aligning efforts with ServiceNow s broader organizational goals. We are committed to fostering an environment where innovation, inclusion, and collaboration thrive. Lead SAM Management Team: Manage and mentor SAM Managers, empowering them to drive their teams performance and professional growth, with an inclusive mindset. Set clear goals, KPIs, and expectations for SAM Managers, ensuring effective leadership and promoting high team performance in a supportive environment. Customer Satisfaction & Issue Resolution: Oversee the management of complex customer portfolios, ensuring proactive issue resolution and high customer satisfaction, with a strong commitment to empathy and relationship-building. Guide SAM Managers in handling escalations and maintaining long-term, positive relationships with customers, focusing on responsiveness and fairness. Operational Excellence & Improvement: Ensure SAM Managers drive continuous improvement in processes, tools, and approaches to optimize team efficiency and service delivery while supporting a work environment that encourages creative problem-solving. Monitor team performance through KPIs and implement initiatives for operational efficiency that also promote well-being and work-life balance. Cross-Functional Collaboration: Collaborate with Sales, Engineering, and Technical Support to ensure alignment on customer needs and escalations, promoting a culture of openness and shared success across departments. Build and nurture strong relationships across functions, ensuring everyone feels valued and their perspectives are considered in driving customer success. Team Development: Oversee recruitment, onboarding, and career development for SAM Managers, ensuring a focus on inclusive hiring practices and the cultivation of a diverse, equitable, and supportive team culture. Plan team growth, structure, and capacity to meet evolving business needs, with attention to building a diverse team and promoting equitable opportunities for all. Strategic Leadership: Shape regional strategy for SAM operations, ensuring alignment with broader organizational goals and fostering an environment where diverse perspectives inform decision-making. Foster a culture of innovation, continuous improvement, and inclusion within the SAM management team, empowering all team members to contribute ideas and grow in their roles. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 8-10+ years of leadership experience, with at least 5+ years managing managers in a SaaS/PaaS environment. We encourage applicants from a variety of backgrounds, and value diverse leadership experiences. Strong background in enterprise applications, cloud infrastructure, and SaaS/PaaS environments. Proven track record in managing high-touch customer support and resolving escalated issues, with a focus on empathy and customer-first approaches. Experience driving operational improvements and managing team performance metrics in a way that encourages innovation, collaboration, and respect for different working styles. Demonstrated success in developing high-performing teams and mentoring leaders, with an emphasis on inclusive leadership and fostering an environment where everyone s strengths are celebrated. Strong communication and collaboration skills in both English and any additional languages are a plus. We value language diversity and encourage candidates with varied language skills to apply.

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. The Assistant Brand Manager will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Assistant Brand Manager will also help brands leverage Amazon s tools and programs to improve on their business inputs. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team. About the Role: As a Assistant Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability. The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon s most important partners and vendors, as well as with internal colleagues and groups. Responsibilities This person will have responsibility for: Building selection: Identify selection gaps. Track brand offline catalogue to ensure all relevant selection is present on Amazon. Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendors objectives Business Advice: Support participation of brand in Amazon programs Availability: Ensuring continuous availability of products Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc. As a Assistant Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability. 3+ years of account management, project or program management or buying experience Bachelors degree Experience using analytical specific tools such as Google Analytics, SQL or HTML Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain Experience in process improvement Experience managing large amounts of data Masters degree in management, business administration, economics, engineering, marketing

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Leads Management team (Horizontal team for International Seller Services) manages lead generation, prioritization, tracking (WBR), and for the entire gamut of Amazon services. Leads management team works in collaboration with a Data Science team to deliver high quality leads to the Seller management/recruiting teams across the globe This a BIE equivalent role for the org. Work will include to build small to mid-size BI solutions data sets, queries, reports, dashboards, analyses or components of larger solutions to answer straightforward business questions with data. Work incorporates business intelligence best practices, data management fundamentals, and analysis principles. Drive & deliver ML/Rule based prioritization models for the account management teams. Setup (or) manage programs by defining the metrics, reporting, monitoring the performance, implementing the technical initiatives. Deliver on all analytics requirements for the business required for launch of the new initiative Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Perform deep dives, data analysis and provide an insightful solution to the customer problems. Have a good understanding of the relevant data lineage: including sources of data; how metrics are aggregated; and how the resulting business intelligence is consumed, interpreted and acted upon by the business. Build automation to reduce dependencies on manual data pulls etc. Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets Knowledgeable in a variety of strategies for querying, processing, persisting, analyzing and presenting data. Proficient in SQL. Maintain and refine straightforward ETL. Create and populate data structures using one or more schema definition languages (e.g. DDL, SDL, XSD, RDF). Write secure, stable, testable, maintainable code with minimal defects. Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows About the team Leads Management (LM) LM function is a central function across ISS which manages lead generation, prioritization, tracking (WBR), recruitment strategies, and internal automation across 300+ program/arc combinations across EU5, EU3PX, EUB2B, LATAM, AU, INGS, CNGS, JP, USGS. 3+ years of handling live projects/programs end to end, by owning the goals, delivery and reporting. Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis. Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence Bachelors degree required, MBA is a plus Masters degree, or Advanced technical degree Knowledge of data modeling and data pipeline design Experience with statistical analysis, co-relation analysis

*Minimum B2 level Spanish Language Certification is Mandatory, C1 preferred* Work Timings Monday to Friday; European Timings **This position is not a remote role and requires you to work from office all days** Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Responsibilities: Recruiting Sellers and managing Seller relationship by championing their needs at Amazon Managing and driving the growth of the Sellers business by adding selection and delivering on key business opportunities for Sellers Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams Working with Sellers to improve operational aspects of their business in providing a great consumer experience Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets Spanish Certification: B2.2 and above level. Excellent communication skills in written and oral Spanish Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Advanced computer literacy in Microsoft Office (especially MS Excel) applications Interest in e-Commerce/Online business Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence Experience with e-commerce, retail, advertising, or media Experience in account management, marketing, buying, or customer service delivery

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Leads Management team (Horizontal team for International Seller Services) supports the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services. Leads management team works in collaboration with a Data Science team to deliver high quality leads to the Seller management/recruiting teams across the globe This is a BIE equivalent role for the org. Work will include to Build mid or large-size BI solutions data sets, queries, reports, dashboards, analyses or components of larger solutions to answer straightforward business questions with data. Work incorporates business intelligence best practices, data management fundamentals, and analysis principles. Drive & deliver ML/Rule based prioritization models for the account management teams. Setup (or) manage programs by owning defining the metrics, reporting, monitoring the performance, implementing the technical initiatives. Deliver on all analytics requirements for the business required for launch of the new initiative Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Perform deep dives, data analysis and provide an insightful solution to the customer problems. Have a good understanding of the relevant data lineage: including sources of data; how metrics are aggregated; and how the resulting business intelligence is consumed, interpreted and acted upon by the business. Build automation to reduce dependencies on manual data pulls etc. Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets Knowledgeable in a variety of strategies for querying, processing, persisting, analyzing and presenting data. Proficient in SQL. Maintain and refine straightforward ETL. Create and populate data structures using one or more schema definition languages (e.g. DDL, SDL, XSD, RDF). Write secure, stable, testable, maintainable code with minimal defects. Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows About the team Leads Management (LM) LM function is a central function across ISS which manages lead generation, prioritization, tracking (WBR), recruitment strategies, and internal automation across 300+ program/arc combinations across EU5, EU3PX, EUB2B, LATAM, AU, INGS, CNGS, JP, USGS. 3+ years of handling live projects/programs end to end, by owning the goals, delivery and reporting. Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis. Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence Bachelors degree required, MBA is a plus Masters degree, or Advanced technical degree Knowledge of data modeling and data pipeline design Experience with statistical analysis, co-relation analysis

We are looking for young, high-energy individuals with a passion for sales and for achieving aspirational targets.Key responsibilities1.Drive institutional/B2B/corporate sales Engage and coordinate with various lines of business/ verticals to push across Term, NPS & Annuity products. Apply networking skills in acquiring accounts, carry out negotiations, due diligence and enable decision making to ensure closure. Identify opportunities within the business space through self and through various business levels.2. Customer OrientationNetwork and manage relationships with key corporate clients at a senior /middle level to develop and expand business opportunities. Initiate client engagement initiatives / conferences.Provide solutions/ value propositions to corporate clients. Follow up aggressively for closures3.Strategic Thinking Initiate and manage planning and strategy towards achieving business objectives as a core team member. Manage business planning, budgeting, and analysing business performance.4.Excellence Ensure implementation of company processes across all lines of businessesCandidates who are willing to be mobile and work across locations will be preferred.Minimum requirements MBA/Post Graduation with 2+ years of experience in relationship/account management roles across B2B companies.Note Compensation and level fitment in the organisation will be offered commensurate with role, education and prior work experience of the candidate.

"> Home / Home / Careers / Careers / Delivery Manager Delivery Manager Introduction We are looking for 18+years seasoned Technical Delivery Manager to oversee the successful delivery of complex technical projects and solutions. The ideal candidate will have a strong background in technology, exceptional project management skills, and the ability to collaborate effectively with cross-functional teams. This role requires end-to-end ownership of project delivery, ensuring alignment with business goals, managing stakeholder expectations, and driving technical excellence. Responsibilities include: Project Delivery Management: Oversee the planning, execution, and delivery of multiple technical projects. Manage project scope, timelines, budgets, risks, and quality. Ensure adherence to Agile/Waterfall methodologies as per project requirements. Team Leadership: Lead and mentor cross-functional technical teams, fostering collaboration and innovation. Conduct regular performance reviews and provide growth opportunities for team members. Stakeholder Engagement: Act as a bridge between technical teams, business stakeholders, and clients. Communicate project status, risks, and solutions effectively to all stakeholders. Technical Expertise: Collaborate with architects and engineers to define technical solutions. Provide input on architecture, design, and implementation strategies. Process Improvement: Identify opportunities to improve project delivery processes and tools. Implement best practices in software development and delivery. Risk and Issue Management: Proactively identify project risks and develop mitigation strategies. Resolve technical and operational challenges in a timely manner. Customer Focus: Ensure customer satisfaction by delivering high-quality solutions aligned with business needs. Primary Skills : Experience: 18 years of experience in technology delivery roles, including hands-on development and leadership responsibilities. Proven experience in delivering large-scale, complex projects with diverse teams. Manage P&L for . This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. for any clarification/ alerts on this subject. Apply Now

Bachelors degree in Marketing or any related field 6 months to 4 years of proven experience in client servicing or account management within a digital marketing agency. In-depth knowledge of the all round digital marketing ecosystem, marketing strategies and various online channels. Demonstrated success in managing multiple client accounts and driving results. Strong presentation and negotiation skills. Strong time management, organisational abilities, and attention to detail. Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Proficiency in marketing analytics and reporting tools. Key Responsibility - Act as the primary point of contact for assigned client accounts. Build and maintain strong relationships with clients, understanding their needs and objectives. Responding to client inquiries in a timely and professional manner. Coordinate with internal teams (e.g., creative, content, and technical) to deliver marketing projects on time and within budget. Maintaining an accurate record of all existing and potential clients. Monitor campaign performance, analyse data, and provide actionable insights to clients. Prepare regular progress reports and presentations for clients. Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue. Stay updated with industry trends and best practices in digital marketing. Assist in preparing proposals and new business pitches.

Sr. Analyst - Technical Assessment and Monitoring (Risk Advisory) | Gurugram This role requires candidate to be involved in execution of assignments, coordination with other consultants (if any), account management during duration of the assignment, ensuring the deliverable quality and process management About the Role: Thorough Knowledge on Development Regulations and various approvals required for residential, Commercial and township projects. Detailed understanding of building approval processes and timelines, applicable FAR / FSI understanding Creating detailed project cost estimates eg. construction activities Civil, MEP, finishing, supporting infrastructure, external development, consultant fees and other costs allied to construction activities. Carry out physical site visits to source primary information, monitor project progress and summarize the findings and examinations Prepare BOQ level estimation of quantity and rate analysis of labour and material Carry out bill certification for works executed at site Review safety and quality management practices at site and report non compliances Review sales MIS and monitor demands raised & collections made Review of ESCROW accounts for inflows and outflows About You: Bachelor s in civil engineering / Architecture Minimum 2 - 3 years experience in project management profile / Bill certification Requires expert level analytical and quantitative skills Strong project management skills Ability to comprehend, analyze, and interpret the complex business documents Ability to respond effectively to sensitive issues Strong written and oral communication skills High attention to detail and the ability to operate in a fast-paced environment Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organisation committed to Diversity and Inclusion

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Critical Situation Manager (Crit Sit Manager) is a highly challenging and visible role focused on improving customer satisfaction with escalated or high-impact incidents. This individual will act as the customers advocate within Workday. engaging and driving escalated issues to resolution by coordinating the correct resources within Global Support and with our partners elsewhere in the Workday organization. This role requires a strong understanding of incident management best practices, excellent communication and coordination skills, and the ability to effectively lead and collaborate with cross-functional teams. About the Role Workday s customer base continues to grow as does the need for continued and excellent customer support. Our Critical Situation Manager will be focused on improving customer satisfaction and time to resolution for escalated issues around the globe. This role will coordinate internal efforts to resolve escalated issues that have a significant impact on the business relationship or affect customer productivity. The Critical Situation Manager will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve overall customer satisfaction. About You Key Areas of Responsibility: Identify critical incidents and high-impact customer facing issues (e.g., Recruiting or Payroll related, hot patches, data recovery, Security incidents) Assemble the necessary technical teams and leadership to address the incident Establish a clear communication channel to keep all stakeholders informed about the situation, including updates on the issue, mitigation efforts, and estimated resolution time. As the centerpoint for Support s internal communication during an incident (e.g., leadership communication, FAQs, TAMs, Alert updates), allow Support teammates to focus on case-level communication, escalations, and customer outreach. Make critical decisions regarding escalation, resource allocation, and communication strategies during the incident Monitor the scope of the issue and its impact on customers, providing regular updates to key decision-makers After resolving the incident, participate in Correction of Error/problem management work to identify root causes, implement preventive measures, and improve future response processes especially within Support. Identify and document incident trends. Collaborate with Support domain leaders and P&T on corrective actions. Participate in a rotating schedule as Shift Advisor for weekend support. Required Skills/Experience: 5+ years of experience in product support, customer success, account management or consulting for large, complex HCM/Financial systems (SaaS preferred) Act with sense of urgency and drive Strong written, verbal communication and presentation skills Ability to drive escalations through defined process to resolution Strong conflict management skills Experience influencing people across functional boundaries Effective working with global or international operations Ability to work effectively in high stress situations Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your Role Job description: Drive the Mission Statement: Foster a positive attitude to build an efficient, agile, and service-driven organization. Sales and Order Targets: Achieve budgeted order booking and sales targets within the respective region. Account Management: Manage direct sales with key accounts and convert non-buying or lost customers. Customer Education: Identify non-service taking customers and inform them about the benefits of genuine services and spares. Product Promotion: Focus on promoting products and gaining market share. Independent Handling: Capable of handling spare parts and service quotes independently. Order Management: Regularly evaluate pending orders and ensure timely execution. Financial Tracking: Monitor dealer and direct receivables. Customer Relationships: Establish direct relationships with end customers and through dealers, and retain customer loyalty. Competitive Analysis: Keep an eye on competition, nongenuine market pricing, and product performance. Field Data Collection: Collect data on spurious parts sources from the field. Marketing Coordination: Promote special schemes in coordination with PTS marketing. Service Contracts: Establish annual service contracts, extended warranties, and rate contracts with large key accounts. Feedback: Provide feedback on competition pricing and parts consumption from the field to parts marketing. Dealer Support: Implement Dealer DMS & PGA-II, support dealers with pending issues, payments, and negotiations of major deals. Territory Coverage: Ensure thorough territory coverage and interaction with field service engineers. Promotional Activities: Organize and conduct service camps, roadshows, and other field activities. Training: Conduct in-house training for key customers and dealer teams. System Updates: Keep PTS systems (DMS, C4C) effectively and timely updated. Dealer Management: Guide dealers (dealer and customer), recommend stock, and ensure adequate inventory at the dealer end to reduce breakdown time Customer Relationship - Collect customer feedback on Spares Pricing & Quality - Analyse escalated customer-related problems and work with dealer team to resolve them - Analyse factors causing dissatisfaction among customers, -Review measures and take corrective action in coordination with Regional Service Manager Compliance with Corporate Guidelines - Follow in letter and spirit the Atlas Copco Vision, Mission and core values - Comply with the Atlas Copco Business Code of Conduct - Comply with the policies and procedures communicated from time to time - Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture To succeed, you will need Qualifications: Degree or Diploma in Mechanical/Electrical Engineering Knowledge : -5 to 6 years experience -Spares sales in Compressor / Construction/ Mining industries will be an added advantage -Good knowledge on Air compressors, Engine will be preferred - Language Known -Hindi, English, Bengali. Personality Requirements -Good communication Skills with an open minded attitude -Always Ready to gain Knowledge of products and channel dynamics -Computer Skills - E-mails, MS Office must. -Interpersonal skills - Approach to Customers professionally -Energetic, enthusiastic and able to meet stringent deadlines -Ability to Handle / Deliver under pressure -Excellent eye for details -Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time) -Creativity / Innovative Ideas to resolve issues for satisfying Customers -Basic knowledge on Service & Maintenance In return, we offer you A friendly, family like atmosphere Plenty of opportunities to grow and develop. A culture known for respectful interaction, ethical behaviour and integrity. Potential to see your ideas realized and to make an impact. New Challenges and new things to learn every day City Kolkata Last Day to Apply 15-07-2025

Your Opportunity: Utilize strategy analytics to identify opportunities for optimization and improvement in client operations. Build and maintain strong client relationships, serving as the primary point of contact. Team player fostering a collaborative and high-performing work environment. 3 - 5 years of experience in a technical or account management role, preferably in a consulting or agency environment. Proven track record in strategy consultancy and analytics, with a focus on driving business outcomes. Strong client relationship management skills, with the ability to communicate effectively with stakeholders at all levels. Experience in team management and mentorship, fostering growth and development within the team. Excellent analytical and problem-solving skills, with the ability to translate technical concepts into actionable insights. What youll do Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives. Conduct comprehensive business reviews to gain insights into our customers specific business problems and challenges, and effectively communicate how New relic can address those issues. Successfully builds relationships with the account team, partners and customers in support of sales team objectives Collaborate closely with the sales teams to understand customer behaviour, market trends, and competitive landscape, providing actionable insights to inform sales tactics. Provide strategic consultancy to clients on leveraging technical solutions and identify the upsell and cross sell opportunity Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Develop and deliver presentations, reports, and training sessions to clients and internal teams. Stay abreast of industry trends and best practices, continually enhancing technical knowledge and skills. This role requires Excellent communication skills with the ability to convey complex findings to technical and non-technical stakeholders, particularly in the context of influencing sales strategies. Analytical and process-oriented mindset Driven - need for success, highly energetic with a strong hands-on, can do approach. Very comfortable presenter of technical and business material to both small and large audiences Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role Bonus Points: Experience with Docker, Kubernetes Experience in systems administration: Windows, Linux Strong knowledge of current infrastructure and monitoring solutions and technologies. Strong knowledge on the cloud platform AWS , Azure, GCP certification is preferred Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

Your Opportunity: Utilize strategy analytics to identify opportunities for optimization and improvement in client operations. Build and maintain strong client relationships, serving as the primary point of contact. Team player fostering a collaborative and high-performing work environment. 8+ years of experience in a technical or account management role, preferably in a consulting or agency environment. Proven track record in strategy consultancy and analytics, with a focus on driving business outcomes. Strong client relationship management skills, with the ability to communicate effectively with stakeholders at all levels. Experience in team management and mentorship, fostering growth and development within the team. Excellent analytical and problem-solving skills, with the ability to translate technical concepts into actionable insights. What youll do Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives. Conduct comprehensive business reviews to gain insights into our customers specific business problems and challenges, and effectively communicate how New relic can address those issues. Successfully builds relationships with the account team, partners and customers in support of sales team objectives Collaborate closely with the sales teams to understand customer behaviour, market trends, and competitive landscape, providing actionable insights to inform sales tactics. Provide strategic consultancy to clients on leveraging technical solutions and identify the upsell and cross sell opportunity Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Develop and deliver presentations, reports, and training sessions to clients and internal teams. Stay abreast of industry trends and best practices, continually enhancing technical knowledge and skills. This role requires Excellent communication skills with the ability to convey complex findings to technical and non-technical stakeholders, particularly in the context of influencing sales strategies. Analytical and process-oriented mindset Driven - need for success, highly energetic with a strong hands-on, can do approach. Very comfortable presenter of technical and business material to both small and large audiences Someone with a minimum of 8+ years in a Sales Engineering or DevOps Engineering role Bonus Points: Experience with Docker, Kubernetes Experience in systems administration: Windows, Linux Strong knowledge of current infrastructure and monitoring solutions and technologies. Strong knowledge on the cloud platform AWS , Azure, GCP certification is preferred Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Role: Inside Sales Representative (MBA Freshers) Location: Mumbai Department: Sales / Business Development Experience: 0- 2 years (Freshers welcome) About the Role We are looking for enthusiastic and ambitious MBA Freshers with a specialization in Marketing or Sales who are eager to kickstart their career in Business Development. This is a great opportunity to be part of a dynamic sales team, working closely with senior professionals, building client relationships, and contributing to business growth. Your Role in Our Mission 1. Learning & Supporting Account Management: Assist in managing a portfolio of existing SMB accounts under the guidance of senior managers. Understand client requirements and support in identifying upsell and cross-sell opportunities. Develop relationship-building skills through client interactions. 2. New Business Support & Prospecting: Participate in identifying and researching potential new clients. Learn to initiate outreach via emails, LinkedIn, or cold calling with mentorship from the team. Assist in preparing client pitches and proposals. 3. Sales Operations & CRM Updates: Learn to use CRM tools for maintaining and updating client records. Track sales activities and provide inputs to the reporting team. Support in coordinating meetings, follow-ups, and documentation. 4. Sales Goal Alignment: Learn about sales target planning and performance tracking. Work alongside team members to contribute to monthly and quarterly goals. 5.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Title: Senior Account Executive - Business Development Department: New Business Development / Sales Location: Mumbai Position Summary: Iron Mountain is seeking a dynamic Senior Account Executive to join our high-performing sales team in Mumbai. The role is responsible for driving new business acquisition and managing key accounts, with a focus on digital transformation solutions and information management services. This is a strategic sales position involving 70% new business development and 30% account management. Key Responsibilities: Identify and secure new business opportunities, focusing on long-term, recurring revenue. Manage the full sales cycle including prospecting, proposal development, negotiation, and closure. Build and maintain strong relationships with key decision-makers in target industries (BFSI, NBFCs, Insurance, PSUs, Hospitals, etc.). Collaborate with internal teams including Pre-Sales, Operations, and Customer Care to deliver value-driven solutions. Drive growth across assigned accounts through consultative selling and solution positioning. Lead major deal negotiations ensuring favorable terms and risk minimization for Iron Mountain. Maintain accurate records and forecasts in Salesforce and ensure timely reporting. Actively contribute to team performance, strategy execution, and customer satisfaction. Performance Metrics: New Business Wins & Recurring Revenue (ASV) Sales Target Achievement & Deal Success Rates Pipeline Development & Conversion Ratios Customer Profitability & Account Retention Compliance with SSHE, audit standards, and Iron Mountain policies Effective usage of Salesforce CRM and internal reporting Qualifications & Experience: Bachelor s degree in Business, Marketing, or a related field. 8-10+ years of experience in B2B solution sales, with a proven track record in digital services or technology sales. Strong background in consultative/solution selling, preferably in highly regulated industries (BFSI, Insurance, NBFCs, Government, Pharma, Media). Experience in handling process outsourcing, migrations, and digital transformation projects. Previous exposure to enterprise accounts and stakeholder engagement at CXO levels. Hands-on experience with Salesforce CRM is essential. Key Skills & Competencies: Sales Expertise: Proven ability to close complex deals and deliver against high-value targets. Customer Focus: Strong relationship-building and account nurturing skills. Analytical Thinking: Financial fluency and data-driven decision-making. Presentation & Communication: Clear, confident communicator with impactful presentation abilities. Business Acumen: Strategic thinker who aligns solutions with client and business goals. Drive for Results: Goal-oriented, self-motivated, and persistent. Languages: Required: English (Fluent) Preferred: Hindi Why Join Iron Mountain? Iron Mountain is a global leader in information management and digital transformation. We offer a collaborative environment, opportunities for career growth, and a commitment to innovation and inclusion. Disclaimer: This job description outlines the general nature and key features of the role and is not an exhaustive list of duties. for the job here. Thanks and regards, TA Team Category: Sales

Lynk is the best place to seek, build and share credible human expertise . We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations . Client Solutions team members are directly responsible for revenue generation. Leveraging our proprietary platform and tools, you will build user relationships, promote usage, identify and invite experts to join Lynk network, and ultimately facilitate engagements between clients and experts which makes revenue for Lynk. This requires skills in industry and market research, leads identification, sourcing and conversion, negotiation and persuasion, and building trusted relationships with both clients and experts. We seek individuals who are self motivated; and have strong research capability, excellent client-facing skills, with a hacker mentality to get things done. We value commitment to client service, a curious mind, strong work ethic, a deep understanding of how businesses operate, and an all-round emphasis on excellence and quality. What You will Do Project delivery: Based on the target topic or industry that our clients are evaluating, perform high quality research to understand the client s needs and vet relevance and qualifications of experts recommended by our expert recommendation system or external databases Expert recruitment and management: Conduct in-depth and informed conversations with experts who are often mid-senior level executives at top-tier firms, assess their expertise and vet their suitability for projects by learning about their professional background, and knowledge of industry developments and trends. Explain and negotiate the terms of engagement and compensation offered. Client Servicing: Build & strengthen user relationships by providing high quality delivery and proactive updates on their projects, obtaining timely feedback and ensuring high engagement through regular touchpoints Team Leadership: Play an instrumental role in team expansion and culture setting by being involved in hiring, training, and mentoring junior team members Account Management: Lead designated accounts, develop a granular understanding of the client s business and research priorities, liaise with and build long term relationships with the users Business Development: Brainstorm with management on various growth initiatives, collaborate and contribute to strategies to support Lynk s growth What You will Achieve Directly drive revenue by matching the most relevant experts to client s projects, within their timelines Grow and retain the user base through excellent client servicing Achieve compounded account level growth by adopting a customer obsessed mindset and a whatever-it-takes attitude. Leverage user relationships to strengthen Lynk s positioning with the client account, sourcing incremental usage volume and gain referrals to other users/teams/companies What this role involves This is a high visibility and high stakes client facing role This is an on-site position This is a target-based role, measured on a monthly basis You will have Individual KPIs with leadership and account management responsibilities This is not purely a team manager role This role does not involve lead generation for new sales What we are Looking for Bachelor s/Masters degree with a strong academic track record 4-8 years of relevant work experience leading teams in expert network, client servicing, project management, recruitment, customer service, or sales development roles with past experience in managing revenue based quotas/targets. Experience in a target driven role, or in Client Servicing or Research roles Self-motivated with a strong work ethic Excellent at cold-calling mid-to-senior level professionals Ability to thrive in ambiguity, and adapt to changes with a tendency towards hustle to get things done Passion for client servicing Flexible and excited about working in a fast paced, results-oriented environment Strong people management skills Excellent communicator with a strong command of English Experience working in the Expert Network/ Consulting/ Market Research/Recruiting industry is preferred Strong leadership presence What We Commit To You Competitive remuneration package, including attractive performance-based incentives. Team members exceeding their target can earn a high proportion of their monthly base salary in commissions, measured and paid quarterly Fast career progression with our merit based promotion policy Work in a collaborative, co-creation hub in the heart of Mumbai city An environment that respects diversity and inclusion Comprehensive medical insurance coverage Generous leave policy, including a work remote policy Notes: - Lynk employees are prohibited from trading Restricted Securities (defined as any security whose performance is linked to a single company) on any Personal Trading Account. - All future new joiners, if they receive a conditional offer to join Lynk, will be required to undergo a background check. - Lynk is an equal opportunities employer.

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. Come join us and help restore trust in online interactions! What Youll Do As Head of Account Management , you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts. You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development. Responsibilit ies: Build, lead, and mentor the Account Management team to ensure best-in-class customer experience. Drive customer retention, satisfaction, and revenue growth across key accounts. Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities. Serve as the executive sponsor and escalation point for high-value clients. Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities. Define and track key account health metrics to proactively manage risk and identify expansion potential. Establish scalable processes, playbooks, and success metrics for account management. Represent Bureau at client meetings, events, and in contract renewals/negotiations. What You Bring 8-10 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech, with at least 4 years in a leadership role. Proven track record of managing large enterprise accounts and driving renewals and upsells. Deep understanding of SaaS business models, customer lifecycle, and stakeholder management. Excellent interpersonal, negotiation, and problem-solving skills. Strategic thinker who is also hands-on and data-driven. Experience working in fast-paced startups and navigating ambiguity. Nice to Have Experience in identity, fraud prevention, fintech, or regulatory tech domains. Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot). Exposure to global markets and clients. Why Join Us Work with a high-impact team solving meaningful problems in the identity and fraud space. Fast-growing startup with global customers and a mission-driven culture. Open-door leadership, flexibility, and a chance to shape a key function from the ground up. Why should you choose us? Your growth is our responsibility. We emphasise on learning and development over material perks and are happier to nourish your mind. If theres a book, course, or program that enhances your work at Bureau, feel free to pursue it well take care of the financial aspect. We believe in flat structures While we do have designations and reporting managers, our structure fosters a lot more freedom. You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose. Homegrown Leaders Our nurturing environment and specialized programs, like ElevateEngg, have led to success stories where even interns grow into impactful leadership roles over time. FAQs: What is our hiring process like? We start with a friendly chat to get to know each other and align goals. Then, we ll have 2-3 discussions where we ll dive into real-world examples to explore your skills. Finally, we ll make sure you re a great fit with our culture and values. How can I improve my chances of getting hired? Get to know Bureau s mission and what we re all about. Understand the role, and think about how your past work connects with it. Keep your resume simple, clear, and to the point (2 pages or less) to highlight your skills and experience. What is Bureau s approach to diversity and inclusion? We believe in a diverse and inclusive culture where everyone s voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team. Our goal is for everyone to feel valued and empowered to grow with us. What learning and growth opportunities can I expect at Bureau? At Bureau, we re all about growth. You ll have access to learning resources, mentorship, and exciting projects that help you level up in your career. We re committed to helping you grow and encourage continuous learning along the way.

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. ABOUT US Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in ever new ways. You will be challenged to push convention and your creativity to find modern ways to drive consumer behavior in today s socially charged, digital environment. THE ROLE Your role involves managing day-to-day account work across our financial services portfolio and providing support to the senior team, as well as leading junior members. This role will have frequent interaction with our clients and will work closely with their teams, providing counsel on tactical implementation of comms plans and strategies. You may also be the primary lead on some accounts within the team and will have the opportunity to grow your own portfolio by working with some of the world s leading FS brands. KEY ROLES AND RESPONSIBILITIES Account management, including leading clients and internal meetings. Manage tight deadlines and process client requests in a timely manner. Proposal writing and review, content development and research. Account monitoring, reporting and analysis. Manage medium- to large sized projects across account programs, including the management of suppliers. Client counsel, both tactical implementation and general day-to-day contact. Assist in developing and preparing new business proposals and presentations. Lead review programs for fintech products / financial services. KNOWLEDGE & SKILLS 6+ years of PR & Communications experience. Bachelor s degree in communications, Public Relations, or related field. Expertise on financial services sector from a comms perspective is highly desirable for the role. Previous client facing experience, including providing tactical counsel. Strong media relations with key publications focused on the BFSI segment. Strong project management skills. Effective time management, and demonstrated ability to work to tight deadlines, whilst managing multiple accounts. Experience guiding junior employees. Ability to communicate effectively, including skills in negotiation and obtaining cooperation. Strong content development skills, and experience drafting press releases, media alerts, bylined articles, features etc. WHAT S IN IT FOR YOU? An opportunity to shape your future and work with some of the smartest and most energetic people in the PR industry, who will nurture, challenge and enable you. Big potential for personal growth, training, and further development of skills A dynamic, collaborative and inclusive culture, where diversity is embraced - and you are celebrated and appreciated for who you are. A huge variety of virtual learning and development resources to support your personal and professional growth. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your experience doesn t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.