5042 Account Management Jobs - Page 47

Responsibilities Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. monthly/quarterly growth results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed Requirements Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant farming roles Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field

What You'll Do A billing manager with Zuora, Salesforce, and NetSuite experience oversees billing processes, manages systems like Zuora and NetSuite, and ensures seamless integration with Salesforce for Billing processes and other departments. We are looking for expertise in billing principles, subscription management, and revenue recognition, along with to lead teams and improve processes. What Your Responsibilities Will Be Job Responsibilities Billing Manager Billing Operations Management Oversee end-to-end billing, including invoice generation, validation, and posting. Ensure accurate billing using Salesforce CPQ & Billing. Process usage-based billing. Salesforce CPQ & Billing Configuration Manage billing triggers tied to quote/order lifecycle. Collaborate with Sales Ops on quote-to-cash workflows. Dispute & Escalation Handling Resolve billing disputes coordination with Customer Success and Support. Be a contact for internal and external billing escalations. Reporting and Reconciliation Produce billing and AR reports using Salesforce and other tools. Lead monthly reconciliation efforts. Process Improvement & Automation Identify inefficiencies and lead automation in CPQ-Billing processes. Recommend enhancements to reduce manual work. Team Leadership Manage and also mentor billing analysts. Set Service level agreements, track performance metrics, and align with business goals. Cross_functional Collaboration Partner with Sales, Legal, RevOps, and Engineering to improve quote-to-cash. Support system upgrades and new product launches affecting billing. Required Skills: Zuora: Good understanding and hands-on experience with Zuora Billing, Subscription Management, and Payments. Salesforce: Experience with Salesforce CPQ and Billing, including configuration, workflows, and integration with other systems. NetSuite: NetSuite's billing and financial modules. Billing Principles: 5+ years of experience with billing processes, revenue recognition, and accounting practices.Identify_ troubleshoot_ and resolve billing discrepancies and system-related issues. Project Management: Ability to manage billing-related projects and also plans. What You'll Need to be Successful A degree in business administration in finance. Experience 10+ in billing domain. Maintain attention to detail and support accuracy in financial tasks. Work with financial and numerical data. Manage daily responsibilities and task prioritisation with ease. When needed and on assigned tasks. Good command at verbally and in writing. You will report to Director. Open to work in shift- 5.00pm to 2.00 am (US/UK Shift) Subject to change observing the process need.

What You'll Do The Global Accounting team at Avalara is looking for a Corporate Accounting Manager. Reporting to the Global Accounting Senior Manager, you will be a critical part of the Global Accounting team based in India to support accounting responsibilities across Avalara's global operations. You will lead month-end close for our global operations and own important accounting areas, including operating expense accounting and accruals review, prepaid expense review, and consolidations. You will help build out new processes, improving existing workflows, and encouraging a culture. You will be expected to generally work during UK hours (2 pm to 11 pm IST) and beyond that as needed. What Your Responsibilities Will Be Act as the primary point of contact for the month-end close and consolidation process, including closing the books in our accounting system. Review of monthly reporting package to ensure timely, accurate financial data that is prepared in compliance with US GAAP and Avalara accounting policies. Own global operating expense accounting and month-end accruals process for assigned areas, including review of accruals, prepaids, and other various journal entries. Review of global account reconciliations. Develop and maintain robust internal controls. Review financial statement fluctuation analysis. Review requested audit documentation and analysis. Collaborate with different functional teams across the globe to standardize accounting processes and policies and actively contribute to a disciplined financial statement close. What You'll Need to be Successful Chartered Accountant or MBA. Ideal background from SaaS industry You should have 10+ years of accounting experience, including experience managing others. Experience with accounting under U.S. GAAP is required Experience with internal controls and SOX compliance required Public accounting experience preferred Highly proficient analysing data in Microsoft Excel. Experience with NetSuite (preferred) or other large ERP systems such as Oracle or SAP. Hands on knowledge in using Alteryx and PowerBI, or similar, and experience driving process automation

Responsibilities Leads and manages the sales team, facilitates strategic planning process, and drives the incremental growth objectives of key product lines. Managing the sales team and managers and supporting the development of sales training programs and tools to ensure team members are equipped to achieve their targets. Analyzing competitive activity, business opportunities, sales trends, and results within a region and developing monthly sales territory and account strategies to increase market share. Collaborating with other departments, such as marketing, product development, and finance, to align sales strategies with overall company objectives. Meeting and exceeding assigned targets for profitable sales and growth across product lines, market areas, and channels. Leads the Sales Segment - CAM Team Management Education and Knowledge Requires bachelors degree BE/ B-Tech (Electrical / Electronics / Mechanical) with Masters degree preferred. Critical Experience 12 or more years of experience in account management and Sales. Good exposure to automotive OEMs / Tier-1s Exposure to Interconnection ecosystem (Harness makers, component manufacturers) preferred. High level of relationship management and can manage multiple key accounts Excellent leadership and team management skills ability to train and mold the team for success. Expert level of Sales forecasting, strategic sales planning and understanding customer needs Expert level of negotiation and relationship management. Expert level of account management, sales forecasting and strategic sales planning Collaborates with the customer on large account activities and monitors customer satisfaction.

NKP Pharma is looking for EXECUTIVE / ASSISTANT MANAGER (SALES) to join our dynamic team and embark on a rewarding career journey Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands companys customer base and ensure it s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services Your role is crucial in driving customer satisfaction, retention, and business growth Responsibilities: Client Relationship Management: Build and maintain strong relationships with assigned clients Act as the main point of contact and establish trust to understand their business goals and challenges Needs Assessment: Conduct thorough needs assessments to understand client requirements, preferences, and expectations Identify opportunities for upselling or cross-selling based on client needs Account Planning: Develop account plans outlining strategies for client retention and growth Collaborate with internal teams to align products or services with client objectives Product/Service Presentation: Present and demonstrate products or services to clients, highlighting key features and benefits Provide training and support to clients as needed Issue Resolution: Address and resolve client concerns, issues, or escalations in a timely and effective manner Collaborate with internal teams to ensure client satisfaction Sales Growth: Identify opportunities for business expansion within existing accounts Work closely with the sales team to explore new revenue streams Contract Renewals: Manage contract renewals and negotiate terms to ensure continued partnership Monitor contract compliance and address any discrepancies Reporting and Analytics :Prepare regular reports on account status, revenue, and performance metrics Utilize analytics to identify trends and opportunities for improvement Customer Feedback: Gather and analyze customer feedback to improve products or services Implement changes based on client input to enhance customer satisfaction

Job Summary Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs Manage and develop client accounts to initiate and maintain favorable relationship with clients Dedicated to meeting the operational needs of assigned client segments Familiar with a variety of the fields concepts, practices and procedures Rely on extensive experience and judgment to plan and accomplish goals Performs a variety of tasks Lead and direct the work of others A wide degree of creativity and latitude is expected Roles and Responsibilities Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Onboard resources for client projects Desired Candidate Profile: Preferably Female candidate Proven account management or other relevant experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Should have understanding in Managed services Fixed price projects where the projects were on IT services Should have understanding on project delivery contracts Working experience with UK clients is good to have Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Bachelors Degree in appropriate field of study or equivalent work experience Deep digital understanding Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and maturity Ability to prioritize among competing tasks Critical thinking and problem solving skills Understanding of mobile app development, website development, marketing, measurement analytics, content management and internet technology Excellent time and project management skills. Youre always looking to improve inefficient processes Keen attention to detail and adherence to deadlines Good at Microsoft Office Suite, Salesforce and help desk support software

Designation: Account Manager - Sales What's the Role? As an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, centered on high-level customer consultation. You'll help shape the future of construction with Hilti's innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better. Key Roles & Responsibilities: Develop and implement strategies for key account growth, turning customers into business partners. Build strong relationships with key accounts, and take the lead to drive a top-down approach Proactively identify and capture new business opportunities within your territory Visit Customer Jobsites and Offices, analyze customer needs and provide efficient solutions and technical support. Deliver focused product demonstrations & Seminars and ensure customers see the value in our solutions. Plan and execute sales activities using our CRM system to ensure high data accuracy, call quality and productivity. Maintain detailed records of customer interactions and potential opportunities in our CRM Achieve sales targets and drive revenue growth through effective customer engagement. Manage credit collections and maintain customer satisfaction. Foster collaboration across multiple departments (materials management, logistics, credit, marketing, technical services, customer service) to ensure seamless customer experiences. Stay informed about market trends and competitor activities. What are the essential experiences, knowledge and skills you need for this role? Bachelors degree in Engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus Strong communication and interpersonal skills. Problem-solving ability and a solution-selling mindset. Prior sales or business development experience. Drive for results and ability to work in a collaborative team environment. Learning agility and adaptability in a fast-paced commercial environment. Business planning skills to maximize productivity and customer-facing time.

Designation: Account Manager - Sales What's the Role? As an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, centered on high-level customer consultation. You'll help shape the future of construction with Hilti's innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better. Key Roles & Responsibilities: Develop and implement strategies for key account growth, turning customers into business partners. Build strong relationships with key accounts, and take the lead to drive a top-down approach Proactively identify and capture new business opportunities within your territory Visit Customer Jobsites and Offices, analyze customer needs and provide efficient solutions and technical support. Deliver focused product demonstrations & Seminars and ensure customers see the value in our solutions. Plan and execute sales activities using our CRM system to ensure high data accuracy, call quality and productivity. Maintain detailed records of customer interactions and potential opportunities in our CRM Achieve sales targets and drive revenue growth through effective customer engagement. Manage credit collections and maintain customer satisfaction. Foster collaboration across multiple departments (materials management, logistics, credit, marketing, technical services, customer service) to ensure seamless customer experiences. Stay informed about market trends and competitor activities. What are the essential experiences, knowledge and skills you need for this role? Bachelors degree in Engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus Strong communication and interpersonal skills. Problem-solving ability and a solution-selling mindset. Prior sales or business development experience. Drive for results and ability to work in a collaborative team environment. Learning agility and adaptability in a fast-paced commercial environment. Business planning skills to maximize productivity and customer-facing time.

Account Manager Profile Experienced and detail-oriented Account Manager with over 7 years of comprehensive experience in managing end-to-end accounting operations. Proven expertise in GST compliance, Tally ERP , financial reporting, budgeting, and statutory compliance. Demonstrated ability to maintain accurate financial records, streamline accounting systems, and ensure the organizations financial integrity. Possesses strong analytical and organizational skills, with a track record of improving financial processes and maintaining up-to-date knowledge of latest taxation laws, accounting standards, and regulatory changes . Adept at working under pressure, meeting deadlines, and collaborating with cross-functional teams. Key Skills: Full-cycle accounting (AP/AR, GL, Reconciliation, Finalization) GST returns filing & reconciliation Tally ERP (Expert-level proficiency) MIS Reporting & Budgeting TDS & Income Tax Compliance Bank Reconciliation, Cash Flow & Fund Management Knowledge of Indian Accounting Standards (Ind AS) Payroll processing & Statutory compliance (PF, ESI, PT) Regular update and compliance with changes in tax laws Professional Strengths: Maintains daily updates on financial transactions, GST norms, and compliance requirements. Independently handles monthly, quarterly, and annual closing of accounts. Coordinates with auditors, tax consultants, and internal teams to ensure transparent and compliant practices. Strong command over Tally ERP for vouchers, ledgers, inventory, and taxation modules. Excellent communicator with leadership qualities to manage a small team of accountants or junior staff. Tools & Software: Tally ERP 9 / Tally Prime MS Excel Government GST portals

Act as a single point of contact for clients and manage all communication channels Maintain accurate records of client communication and service requests Address client inquiries and resolve issues in a timely manner Provide clients with accurate and up-to-date information about the company's products and services Identify and escalate client concerns to the appropriate department or individual Ensure client satisfaction through regular follow-up and feedback gathering Assist in preparing and distributing client reports and performance metrics Work with cross-functional teams to coordinate and execute client requests. Excellent communication and interpersonal skills Strong problem-solving and analytical skills

As a Lead, Paid Account management with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon's offerings in India. You will be the face of Amazon to sellers registered with Amazon. Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with the ability to build and convey compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business environment. Roles And Responsibilities Manage seller/category level goals through relevant business insights. Build and execute category level growth plans that cover key business opportunities for the seller and Marketplace. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development. Serve as a leader and point of contact for escalated sellers and provide support and resolution on time Partner and communicate with stakeholders to ensure a consistent employee/seller experience is achieved. Lead team meetings focused on team performance, policy and site updates, and team-building activities. Analyze relevant data to provide business insights. Conduct deep dive analysis and present data trends on the seller's current business and future opportunities. Publish recommendations and action plans based on data Basic Qualifications More than 4 years of experience in Account Management / inside sales and last 2 years in People Management. Post-graduation is Preferred. Experience in an analytical, results-oriented environment with external customer interactions. Proven ability to manage the business by the numbers. Must be metrics-driven. Experience in developing, directing, and managing a group of individuals including managing career growth. Experience in developing and implementing new strategies and procedures. Experience devising and communicating administrative and procedural decisions. Preferred Qualifications Experience working with e-commerce, SME retailers, advertising, or media. Experience in organizing, prioritizing and scheduling work assignments. Experience developing, planning, and implementing short and long-range goals (both for individuals and for the team). Passion for delivering a positive Customer experience. Experience in performing ambiguous tasks without guidance and support. Excellent verbal and communication skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description *Minimum B2 level German Language Certification is Mandatory, C1 preferred* Work Timings - Monday to Friday; European Timings Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Responsibilities Recruiting Sellers and managing Seller relationship by championing their needs at Amazon Managing and driving the growth of the Sellers business by adding selection and delivering on key business opportunities for Sellers Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams Working with Sellers to improve operational aspects of their business in providing a great consumer experience Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets Basic Qualifications German Certification: B2.2 and above level. Excellent communication skills in written and oral German Bachelor degree and 0 to 3 years of relevant working experience Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Advanced computer literacy in Microsoft Office (especially MS Excel) applications Interest in e-Commerce/Online business Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence Preferred Qualifications Experience with e-commerce, retail, advertising, or media Experience in account management, marketing, buying, or customer service delivery Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A2944703

Description About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role Brand Specialist As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor's business with Amazon, root cause analysis of issues and opportunities affecting business. Timings will be as per UAE business hours Key job responsibilities Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Role and Responsibilities Monitor operations performance and work with other teams (Customer Service, Seller Support, Product, Operations) to address performance issues and ensure metrics are within goals. Conduct seller call downs to understand seller experience on new feature launches and understand inputs to drive adoption Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution Work with Tech/operational teams to solve seller reported issues Creating and automating operational reports Monitor and drive seller impacting operational tickets to resolution Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution Should be open to working on Saturday & Sunday, with any other 2 days of the week as off. Basic Qualifications Bachelor's degree Experience with Microsoft Office products and applications 1+ years of sales or account management experience Preferred Qualifications Knowledge of SQL In this role you will be responsible for working closely with sellers, seller support, customer service, sales to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Brand Specialist will work on offering dedicated support to top-tiered brands/ vendors to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands/ vendors leverage Amazon's tools and programs to improve on their business inputs. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team. About The Role As an Asst Brand Manager, you will focus on delivering 5 core focus areas for the brand/ vendor: selection, demand generation, catalogue quality, business advice and availability. The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand/ vendor relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He or she should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon's most important partners and vendors, as well as with internal colleagues and groups. Responsibilities This person will have responsibility for: Building selection: Identify selection gaps. Track brand's offline catalogue to ensure all relevant selection is present on Amazon. Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives Business Advice: Support participation of brand/ vendor in Amazon programs Availability: Ensuring continuous availability of products Catalogue Quality on Amazon: Ensuring the best inputs from brand/ vendor is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc. Basic Qualifications 1+ years of account management, project or program management or buying experience Bachelor's degree Experience using analytical specific tools such as Google Analytics, SQL or HTML Preferred Qualifications Experience in process improvement Experience managing large amounts of data Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role Account Management- Brand Specialist As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor's business with Amazon, root cause analysis of issues and opportunities affecting business. Timings will be as per AU shift, 6:00 A.M. IST to 3:00 pm IST Key job responsibilities Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans. Basic Qualifications Experience with Excel 1+ years of Account Management/Vendor Management Preferred Qualifications 3+ years of Account Management/Vendor Management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Leads Management function under International Seller Growth (ISG) Org. supports the Seller Recruitment teams across the globe in lead generation, qualification, prioritization and distribution activities for the entire gamut of Amazon services. Leads management team collaborates with Business, Data Science, BIE teams to identify and deliver high quality leads to the right Seller management/recruiting teams at the right time. Responsibilities Working with Seller/Account management teams, understand the business requirements, develop mechanisms to provide right quality of seller leadpool at right time Setup (or) manage programs by owning the creation of SOP's, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives. Managing and driving the growth of the Seller's business by adding selection and delivering on key business opportunities for Sellers Preparing and driving the WBR/MBR/QBR reviews with the stakeholders. Analyze the metrics and come up with improvement opportunities Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams Perform deep dives, data analysis using Excel, and other data analysis tools and provide an insightful solution to the customer problems. Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience. Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and AM satisfaction targets Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows Build small to mid-size business intelligence solutionsdata sets, queries, reports, dashboards, analysesor components of larger solutions to answer straightforward business questions with data. Work incorporates business intelligence best practices, data management fundamentals, and analysis principles. Knowledgeable in a variety of strategies for querying, processing, persisting, analyzing and presenting data. Key job responsibilities Basic Qualifications Ability to work with IT systems, understanding of data extraction/ querying languages. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis. 3+ years of experience in handling live projects/programs end to end, by owning the delivery and reporting. Bachelor's degree required, MBA is a plus Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Interest in e-Commerce/Online business Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence Preferred Qualifications E-Commerce experience preferred Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is desirable Experience of CRMs e.g. Salesforce, sales and marketing automation tools Experience of working on projects with global stakeholders Experience in an analytical, results-oriented environment with external customer interaction Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services, which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services, which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Lead, Paid Account management with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon's offerings in India. You will be the face of Amazon to sellers registered with Amazon. Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with the ability to build and convey compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business environment. Roles And Responsibilities Manage seller/category level goals through relevant business insights. Build and execute category level growth plans that cover key business opportunities for the seller and Marketplace. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development. Serve as a leader and point of contact for escalated sellers and provide support and resolution on time Partner and communicate with stakeholders to ensure a consistent employee/seller experience is achieved. Lead team meetings focused on team performance, policy and site updates, and team-building activities. Analyze relevant data to provide business insights. Conduct deep dive analysis and present data trends on the seller's current business and future opportunities. Publish recommendations and action plans based on data Basic Qualifications More than 4 years of experience in Account Management / inside sales and last 2 years in People Management. Post-graduation is Preferred. Experience in an analytical, results-oriented environment with external customer interactions. Proven ability to manage the business by the numbers. Must be metrics-driven. Experience in developing, directing, and managing a group of individuals including managing career growth. Experience in developing and implementing new strategies and procedures. Experience devising and communicating administrative and procedural decisions. Preferred Qualifications Experience working with e-commerce, SME retailers, advertising, or media. Experience in organizing, prioritizing and scheduling work assignments. Experience developing, planning, and implementing short and long-range goals (both for individuals and for the team). Passion for delivering a positive Customer experience. Experience in performing ambiguous tasks without guidance and support. Excellent verbal and communication skills

Description About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role Account Management- Vendor Consultant As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. In addition, you are expected to proactively identify areas for growing Vendor's business by developing strategies. Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor's needs at Amazon Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning, roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs, categories and features Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans Basic Qualifications Basic Qualifications and Skills Required An understanding of and passion for e-commerce Language preference - Proficiency in Arabic Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business. Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus Proven analytical skills and demonstrated ability to manage the business by the numbers. Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems Ability to work in teams and ultimately focus on delivering results with high standards Attention to detail and capability to work on multiple projects in parallel Preferred Qualifications Lean Six Sigma experience. MBA/PGDM qualification.

Role And Responsibilities Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help understand the seller base and industry verticals of sellers managed for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Handhold sellers with valuable selection and establish long-term partnerships and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience And Skills 3+ years of experience in account management Bachelor's degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers. Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal Attributes And Competencies Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesn't wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Basic Qualifications Bachelor's degree Preferred Qualifications 2+ years of sales experience

As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challenges As a Customer Success Manager, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams. Shift timings for the role: 4 PM to 1 AM IST. Key job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. Develop a thorough understanding of the Amazon Marketplace ecosystem Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms

With millions of customers visiting us every day to find, discover, and buy products, we're obsessed with making the shopping experience the best it can be and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it on Amazon, on mobile devices, and across the web. We put the customer at the heart of everything we do. If you're obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them then we want you to come join us and make advertising even better. We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Account manager/ Advertisement sales expert to help scale our growing Advertising program. This person will be responsible for all aspects of Brand's advertising journey on Amazon Advertising including sales, on-boarding and launch of ad campaign by developing and leveraging strong relationships with clients and internal teams. Ensuring seamless execution of smart, effective campaigns, deliver to clients needs and assist in driving new and repeat opportunities for the business. To do this, this person needs to be extremely hands on, have a deep understanding of Amazon's advertising products, sales, operational capabilities, as well as the ability to synthesize analysis into a concise and compelling presentation. In addition to working closely with other brand facing teams, this person will interact with product development, technical teams, business teams, advertising agencies and clients. Responsibilities: Build solid relationships with advertisers, advertising agencies, medium and small brands/ clients, displaying a dedication to delivering first-class service and online advertising solutions Liaise with Marketing, Product management, and Ad operations to help Brand launch on Amazon Advertising by formulating Brand-centric projects/program for adoption Liaising with key internal and external stakeholders to set up business processes and SOPs for Brand advertisements funnel. Educate brands on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help Medium/small brands to increase efficiency, drive high renewal rate and meet clients KPIs Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet torso and tail Brands Advertisement goals Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies Basic Qualifications 3+ years of sales experience Experience in sales MBA Preferred Qualifications Experience building high-velocity ad products Experience working in e-commerce

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone. Key job responsibilities Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement. Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices. Manage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility. Ensure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies. Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships. Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets. Manage prioritization and trade-offs across Seller experience, performance, and operational load. Use metrics to identify growth drivers or problems, and act on improvement opportunities. Basic Qualifications 3+ years of professional experience with sales/marketing/account management background A track record of achieving targets Comfort with metrics and quantitative analysis, and ability to turn analysis into actionable plans; expertise in excel The ability to work independently while using centralized resources, policies and procedures. The ability to work in a fast paced environment and deal with ambiguity Bachelor's degree Preferred Qualifications Experience working closely with international teams Experience identifying opportunities for improvement and simplifying and improving existing processes Familiarity with Email marketing or project management experience Understanding of SQL and data warehousing concepts Has managed a team of minimum 2 members

Description More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 15 -20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Canada. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA Key job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyse customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Regular shift timing for this role would be 4 PM to 1 AM IST. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Canada to develop our Essentials program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analysing data and best practices to assess performance drivers Preferred Qualifications Experience analysing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI - Karnataka - A66 Job ID: A2914288